CoH crashing on start

Quinch · 07-22-2009 11:11 PM

Working on secondhand information, so bear with me here. {also, chat logs got erased at an inopportune time. yay}
<ul type="square"> [*]Acquaintance on a laptop [*]Game crashes on startup with an error relating to atioglxx.dll[*]Bullet points are sexy[*]Runs Vista x64[*]ATI Mobility Radeon HD 3650. [*]Driver dates at 8/1/2008, can't find anything newer}[*]Laptop model is Toshiba Satellite A355. [/list]
Anyone have a suggestion on what to try?

An open letter to NCsoft

Tease · 07-23-2009 01:10 AM

Yeah, tell the player to come post their full system reports please?

Quinch · 07-23-2009 01:23 AM

Yeah, we ran DXdiag... unfortunately she didn't know she could export the diagnostics and only mailed me a few hand-copied bits.

An open letter to NCsoft

Tease · 07-23-2009 01:28 AM

Grab COHHelper and HijackThis from my sig line. Have her run them and post her results here. Start working through the Common Solutions thread as well.

Texas Justice · 07-23-2009 06:40 AM

Also, grab the newest ATI drivers for the regular 3650, get the Mobility Modder and follow the instructions on that site to mod the newest drivers to be able to work on the laptop.

After that, yeah, the output of CoH Helper and HijackThis would be the most useful.

Also, you may want to download TweakCoH as well. This will allow you to set the graphics settings before launching the game. Look at the first post in the ATI Issues and Settings Recommendations thread that is stickied at the top of the forums. Set her video settings for the Catalyst Control Center and the game according to that post.

If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.

Black Pebble is my new hero.

houtex · 07-23-2009 08:40 AM

I have nothing to add to this until logs and such, but until then...

[ QUOTE ]

<ul type="square">[*]Jay is sexy[/list]

[/ QUOTE ]
FTFJ.

/Jay is welcome.

August 31, 2012. A Day that will Live in Infamy. Or Information. Possibly Influence. Well, Inf, anyway. Thank you, Paragon Studios, for what you did, and the enjoyment and camaraderie you brought.
This is houtex, aka Mike, signing off the forums. G'night all. - 10/26/2012
Well... perhaps I was premature about that whole 'signing off' thing... - 11-9-2012

Texas Justice · 07-23-2009 10:00 AM

[ QUOTE ]
I have nothing to add to this until logs and such, but until then...

[ QUOTE ]

<ul type="square">[*]Jay is sexy[/list]

[/ QUOTE ]
FTFJ.

/Jay is welcome.

[/ QUOTE ]

<ul type="square">[*]Quite obvious that you haven't met Jay.[/list]

Sorry, there's just no way I'm going to say any man is sexy. No matter who it is. Now don't get me wrong, Jay is a heck of a nice guy, but sexy? Fuhgeddabowdit.

If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.

Black Pebble is my new hero.

Eislor · 07-23-2009 10:07 AM

Texas don't be surprised when the next you log in, all your characters have had their costumes genericed.

"I used to make diddly squat, but I've been with the company for 16 years and have had plenty of great raises. Now I just make squat" -- Me

Pediatric brain tumors are the #1 cause of cancer related deaths in children.

Texas Justice · 07-23-2009 12:00 PM

Eh, Jay and I have discussed it. He doesn't necessarily agree with me, but he sees my point.

He did get me to say it once, and only once, last year just before HeroCon. He sent me a file of one of the chest details that I was trying to work with to make a shirt.

True, that file didn't scale for beans so was basically useless, but he still sent it.

Of course, BAB did one better and noticed it wouldn't scale so he "whipped something up in Photoshop" that he hoped would work.

EDIT: Not the best possible photo to show off what BAB "whipped up in Photoshop", but you can see a good part of it here.

If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.

Black Pebble is my new hero.

houtex · 07-23-2009 06:51 PM

*sigh*

Must I? Really? Oh, all right, fine.

No man is sexy. There. I said it. Matter of fact, all men are pigs, ya ask me, and not just in looks.

But even I will succumb to the allure that is a forum meme... and there it was, ripe for the taking. Sue me.

/I believe we've well and done sabotaged the OP's thread. Sorry 'bout that Quinch.
//oink.

August 31, 2012. A Day that will Live in Infamy. Or Information. Possibly Influence. Well, Inf, anyway. Thank you, Paragon Studios, for what you did, and the enjoyment and camaraderie you brought.
This is houtex, aka Mike, signing off the forums. G'night all. - 10/26/2012
Well... perhaps I was premature about that whole 'signing off' thing... - 11-9-2012

Texas Justice · 07-23-2009 06:57 PM

Eh, no sabotage at all. Just killin time until we get logs.

And you are incorrect.

<ul type="square">[*]I AM SEXY![/list]
See above pic for proof.

If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.

Black Pebble is my new hero.

Atrum_Ensis · 07-25-2009 03:41 PM

I'm having the same problem. Inspiron 1721, Vista. It randomly stopped working a couple windows updates back, though, so that might be it... Here's the COHHelper. I'll upload the HijackThis when it's done.

---System information gathered by CoH Helper version 0.1.1.7---

DxDiag gathered at July 25, 2009 20:09 (-02:30)
Operating System: Windows Vista Home Premium (6.0, Build 6001) Service Pack 1 (6001.vistasp1_gdr.090302-1506)
System Manufacturer: Dell Inc.
System Model: Inspiron 1721
BIOS: Phoenix ROM BIOS PLUS Version 1.10 A07
Central Processor: AMD Turion(tm) 64 X2 Mobile Technology TL-58 (2 CPUs), ~1.9GHz
Memory: 1918MB
.Net Memory Report: 720MB out of 1917MB available
Page File: 4147MB (1718MB currently in use)
C Drive: (FUJITSU MHY2160BH SCSI Disk Device) 19718MB out of 139746MB (14%) free
D Drive: (FUJITSU MHY2160BH SCSI Disk Device) 4909MB out of 10239MB (47%) free
E Drive: (TSSTcorp DVD+-RW TS-L632H ATA Device) zero-size drive
Windows directory location: C:\Windows
DirectX: DirectX 10
DirectX Diag version: 6.00.6001.18000 (32-bit version)

Display Notes: No problems found.
Sound Notes: No problems found.

No problems found.
Input Notes: No problems found.

Monitor: Generic PnP Monitor
Monitor's Max Resolution: (blank)
Video Device Name: ATI Radeon X1270
Manufacturer / Chip: ATI Technologies Inc. / ATI Radeon X1200 Series (0x791F)
Video Memory: 894 MB
Driver Version: 7.14.0010.0471
Driver Date: 01/01/0001 12:00:00 AM
Driver Language: English

Sound Device Description: Speakers / Headphones (SigmaTel High Definition Audio CODEC)
Driver File: stwrt.sys
Driver Version: 6.10.5609.0000
Driver Date: 01/01/0001 12:00:00 AM

Sound Device Description: Digital Output Device (SPDIF Out) (SigmaTel High Definition Audio CODEC)
Driver File: stwrt.sys
Driver Version: 6.10.5609.0000
Driver Date: 01/01/0001 12:00:00 AM

WMI Information
Motherboard Manufacturer: Dell Inc.
Motherboard Model: (empty)
Motherboard Product: 0UK441
Motherboard Version:
BIOS Manufacturer: Dell Inc.
BIOS Name: Phoenix ROM BIOS PLUS Version 1.10 A07
BIOS Version: DELL - 27d80415
BIOS Release: 20080421000000.000000+000

Registry Information for Current User
Resolution: 1280x768
3D Resolution: 1280x768 (Not using renderscale)
Full Screen: Yes
Maximized: No
Screen Position: 0, 0
Refresh Rate: 60Hz
Vertical Sync Enabled: Yes

Physics Quality: None
Maximum Particles: 50000
Max Particle Fill? 10.000
Physics Card Enabled: No

Anti-aliasing: None
Anisotropic Filtering: 4x
Texture LOD Bias: Smooth
Water Effects: None
Bloom: 1.000 (turned off)
Depth of Field Enabled: No
Desaturation Effects (Sepia) Enabled: Yes
Shader Detail: Low (no world bumpmaps)

World Texture Level: Medium
Character Texture Level: Very High
World Detail Level (Vis_Scale): 0.800
Entity Detail Level: 1.000
Shadows Enabled: Yes
Gamma Correction: 1.000
Geometry Buffers (VBOs) Enabled: Yes
Suppression of Extra Player FX Enabled: No
Suppression of FX When Camera Close Enabled: Yes
Close Suppression Range: 3.000
Show Advertisements: Yes

Audio Mode: Performance
3D Audio: No
FX Sound Volume: 0.297
Music Sound Volume: 0.000

Show Advanced Graphics Options: No
Overall Graphics Quality: 0.300
Reverse Mouse Buttons: No
Save Login Username: Yes
Transfer Rate: 12829 bytes/second
Current Game Version: 19.20090702.5T2
Installation Directory: C:\City of Heroes

Mod files in the Data directory
No modifications found

Texas Justice · 07-25-2009 03:53 PM

Here's your problem:

[ QUOTE ]

Video Memory: 894 MB
Driver Version: 7.14.0010.0471
Driver Date: 01/01/0001 12:00:00 AM
Driver Language: English

[/ QUOTE ]

Corrupt video driver install. Looking at your sound drivers, they have a corrupt installation also.

Turn off Vertical Sync and Anisotropic Filtering as well. See BillZBubba's guide for ATI settings that is stickied at the top of this forum.

If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.

Black Pebble is my new hero.