Veteran Rewards Suggestion

I've been playing CoH for a very long time, and originally I was on the EU server because my mother lives in Europe and she bought me the game. I have recently bought a US account because the European servers are practically dead.

After many emails back and forth with, support assured me that it was "impossible" to get any of my veteran rewards that I previously had.

I just lost 48 months worth of veteran rewards.

I was told that veteran rewards are awarded for how much paid time has been used. If that's so, can't that be transferred to the master account so all accounts under the master account get those rewards? Otherwise I just lost hundreds of dollars, literally.

You didn't lose any money. You paid for a service for 48 months and got 48 months worth of play. It sucks you lost the characters/vet rewards and I do hope there is something that can be done to help you, but try to avoid that last bit.

I would PM one of the community reps around here and ask if they can provide any measure of assistance.

You have a valid point about the 48 months of service. However, I believe that the rewards I earned are part of that service I paid for, and they really do provide a lot of assistance in game. The created them to reward players for playing the game for a certain period, and I've done that. I hope that somehow they can sort this out.

I understand the general idea that you, as the player, paid for and enjoyed all that time with the game. But strictly speaking Vet Awards are tied to individual accounts regardless of which set of servers they are on.

Now if you had transferred from the EU servers to the US servers because the game was 'forcing' you to do so then I could see how you might have a case to have your Vet status transferred from your original "main" account to your new "main" account. But it sounds like you got a US server account just because -you- chose to do so. Even if it's your intention to completely abandon the EU account in favor of the US one that would be no different than if I had two US accounts and wanted the Vet status of one to be transferred to the other. The Devs have already made it pretty clear that kind of thing will not be allowed.

I wish you luck in your attempt to get this resolved the way you want but I have a feeling it's not going to work out for you. Sorry.

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You have a valid point about the 48 months of service. However, I believe that the rewards I earned are part of that service I paid for, and they really do provide a lot of assistance in game. The created them to reward players for playing the game for a certain period, and I've done that. I hope that somehow they can sort this out.

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The vet reward program was not created to reward players for playing the game. It was created to reward customers for keeping an account active.


The only account you are entitled to have 48 months vet rewards on is the one you kept active for 48 months. When you open a new account you start from scratch just like everyone else.

Many people pay for multiple accounts. Some use more than one account for themselves and others pay for the accounts their family uses, and quite often those accounts were started at different times and have different vet status.

There is no way for NCSoft to tell if you are the only person using the account or if the accounts your paying for are being used by seperate family members.

Now IF they can transfer your EU account over to the US servers, that's a different story.

I've been assured that it isn't possible as of right now to transfer veteran rewards. I have comfort in knowing that some of the devs who have a personal account and a work account don't have the vet rewards on the work account that they are required to use, and so they know where I'm coming from.

The idea that I am putting forth is:

What if we were allowed one transfer only, so that ALL the vet rewards were moved to one account, and removed from the account that we took them from? That way there would be no multiples and so people wouldn't be able to just buy people accounts in order to get them vet rewards, etc.

Um... where is the "suggestion" about vet rewards?

There is no suggestion. The OP chose to start a second account 4 years after the first and he's whining because he feels he is entitled to special treatment just because one account is on the EU servers and the second is on the US servers.

You'll notice he wants to keep both accounts. He isn't talking about moving characters, or transferring his EU account to the US servers. All he wants is to get the vet rewards unlocked on the second account.

I believe his suggestion is to allow a one time transfer of all vet rewards from one account to another.

Which is bad.

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I believe his suggestion is to allow a one time transfer of all vet rewards from one account to another.

Which is bad.

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Exactly. He wants to move the vet rewards. Nothing else.

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What if we were allowed one transfer only, so that ALL the vet rewards were moved to one account, and removed from the account that we took them from? That way there would be no multiples and so people wouldn't be able to just buy people accounts in order to get them vet rewards, etc.

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At one point years ago they did move entire accounts between the EU and US servers for a very limited time, but that was before vet rewrds were in the game.

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At one point years ago they did move entire accounts between the EU and US servers for a very limited time, but that was before vet rewrds were in the game

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Yep, and it's the only way to get the Passport badge. Hardcore badgers are still gnashing their teeth over that one. It's one badge in th egame forever barred to them.

OP: I'd say you're screwed on this one. I don't think the devs will ever allow vet rewards to be transferred from one account to another that has not been active as long.

Vet rewards are NOT part of the service. If they were the devs would be obligated to give everyone in the game the same number of vet rewards, whether they had earned them or not. A service is something supplied to anyone who pays for it equally. You can't say "You haven't been here long enough for this service." Therefore, by the nature of veteran rewards they cannot be considered part of the service, because they are denied to brand new accounts.

Vet rewards are exactly what their name implies, a reward for keeping an account active for that length of time. There are people saying that they should be able to pay for their vet rewards in advance as well, which also isn't going to happen, because the reward is for time stayed, not time paid.

You can contact customer support and find out if it is still possible to transfer your account from the EU to the US servers. That is, as far as I know, the only way you will get to play on the US servers with your vet rewards intact. And I don't know if it's still possible.

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I believe his suggestion is to allow a one time transfer of all vet rewards from one account to another.

Which is bad.

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He wants vet rewards tied to your Master Account not each individual account. As a multiple account holder I see this as a VERY nice nod to those of us paying for additional accounts.

So long as all your accounts are under the same master account I do not see why this is a bad thing. After all, why should the alts on my fifth account not get the perks that the alts on my main account get simply because that particular account, which is still mine, was created one year later?

I don't really care about any of it - but it's still a pretty decent suggestion.

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After all, why should the alts on my fifth account not get the perks that the alts on my main account get simply because that particular account, which is still mine, was created one year later?

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Simply because there is no way you can prove that YOU are the person using that account. For all the company knows you might be paying for accounts for:

1. Yourself.
2. Your spouse.
3. Your child.
4. Your other child.
5. Your mother-in-law that lives with you.
6. The person your cheating on your spouse with.
7. Your illegitimate child from a previous relationship.
8. Your deadbeat brother whose sleeping on your couch.
9. Your other illegitimate child.
10. Your other illegitimate child.
11. Your other illegitimate child.
12. Your other illegitimate child.

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After all, why should the alts on my fifth account not get the perks that the alts on my main account get simply because that particular account, which is still mine, was created one year later?

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Simply because there is no way you can prove that YOU are the person using that account. For all the company knows you might be paying for accounts for:


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Yet I am paying for the accounts under the same main account with NCSoft, shouldn't really matter WHO is playing so long as I am paying. By your logic if I give someone a time card that I bought as a CC reward they should get no vet time accumulation because they aren't paying for that term of play. But vet rewards aren't tied to user, they are tied to tenure.

Here's the distinction, as I see it:

They are all under the same master account.

If this was/is a situation wherein there are multiple master accounts tied to one person I would say no, do not merge them for the sheer sake of security.

But in my case, and the same is true in many others, there are multiple accounts tied together under the same main account. This is the prime variable in my eyes and I really see no reason why a distinction should be made under these circumstances.

If you had a main account named Forbin, and your alt accounts (for the sake of simplicity) are Forbin2, Forbin3, and Forbin4 there really isn't a reason NOT to grant them all the max vet perks. Sure, Forbin5 just got created yesterday, but so long as they are all under the Forbin umbrella, an umbrella which has been open since beta, I think it's just good karma to grant Forbin5 the same vet rewards.

*shrug*

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After all, why should the alts on my fifth account not get the perks that the alts on my main account get simply because that particular account, which is still mine, was created one year later?

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Simply because there is no way you can prove that YOU are the person using that account. For all the company knows you might be paying for accounts for:


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Yet I am paying for the accounts under the same main account with NCSoft, shouldn't really matter WHO is playing so long as I am paying. By your logic if I give someone a time card that I bought as a CC reward they should get no vet time accumulation because they aren't paying for that term of play. But vet rewards aren't tied to user, they are tied to tenure.

Here's the distinction, as I see it:

They are all under the same master account.

If this was/is a situation wherein there are multiple master accounts tied to one person I would say no, do not merge them for the sheer sake of security.

But in my case, and the same is true in many others, there are multiple accounts tied together under the same main account. This is the prime variable in my eyes and I really see no reason why a distinction should be made under these circumstances.

If you had a main account named Forbin, and your alt accounts (for the sake of simplicity) are Forbin2, Forbin3, and Forbin4 there really isn't a reason NOT to grant them all the max vet perks. Sure, Forbin5 just got created yesterday, but so long as they are all under the Forbin umbrella, an umbrella which has been open since beta, I think it's just good karma to grant Forbin5 the same vet rewards.

*shrug*

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The only thing that matters is the length of time an account has been kept active. It's simple and impartial. Everyone gets treated the same regardless of the number of accounts they are paying for. That's good karma.

Some people have posted here that I'm "whining" because I want to be entitled to veteran rewards on both accounts that I own etc.

That being said: please read the entire post before you reply.

I never said I was entitled to get my veteran rewards on a second account and keep my first account. My EU account has since expired and I only use my US one. I simply think that the master account should be what accrues the veteran awards, not the individual accounts.

Why not just do away with Veteran's Rewards altogether? Award them to everyone. The game isn't in trouble of dying. Veteran's Rewards don't keep people subscribing. It's really a meaningless system anyway.

It'd be a nice way of letting players know they are valued, and new rewards can continue to be added every three months - available to all players with active accounts.

I've never seen an issue as divisive and rancourous as Veteran's Rewards here. It is the single issue that is apparently unsafe to discuss, and even more unsafe to criticise.