Monitor goes to sleep or computer shuts off?

Aztec_Fang · 07-07-2009 02:04 AM

Lot of times lately I run 2 accounts I get 10-15 minutes in it seems my monitor shuts off and goes to sleep. I hear my computer running, the light is shown on and the keyboard is still lit up. Lot of times I have to shut off and restart. At times it restart itself. I thought it was running 2 account was the problem but at times even one account would do it. It has happened before but was rare then it seems to be happening a lot when I try and play. Worst so on test server or on Freedom but still does it on other servers like Protector. It gets really annoying that I can't play a straight game at times and I stop playing. Makes me wanna cancel my accounts since I can't get some good game play. This only happens when I play the game and no other time. My computer has handled 4 accounts before with no real lag or problem. I hope someone here can help as the hp website support was no help or didn't help at all.

---System information gathered by CoH Helper version 0.1.1.7---

DxDiag gathered at July 7, 2009 04:46 (-04:00)
Operating System: Windows Vista Home Premium (6.0, Build 6001) Service Pack 1 (6001.vistasp1_gdr.090302-1506)
System Manufacturer: HP Pavilion 06
System Model: D5468AT-ABA ALONPAV
BIOS: Phoenix - AwardBIOS v6.00PG
Central Processor: AMD Athlon(tm) 64 X2 Dual Core Processor 5600+ (2 CPUs), ~2.8GHz
Memory: 3070MB
.Net Memory Report: 1824MB out of 3069MB available
Page File: 5065MB (1295MB currently in use)
C Drive: (SAMSUNG HD501LJ SCSI Disk Device) 246167MB out of 467940MB (52%) free
D Drive: (SAMSUNG HD501LJ SCSI Disk Device) 1034MB out of 8997MB (11%) free
E Drive: (ATAPI DVD A DH16A1L SCSI CdRom Device) zero-size drive
Windows directory location: C:\Windows
DirectX: DirectX 10
DirectX Diag version: 6.00.6001.18000 (32-bit version)

Display Notes: No problems found.
Sound Notes: No problems found.

No problems found.

No problems found.
Input Notes: No problems found.

Monitor: HP w1907 Wide LCD Monitor
Monitor's Max Resolution: (blank)
Video Device Name: NVIDIA GeForce 9600 GT
Manufacturer / Chip: NVIDIA / GeForce 9600 GT
Video Memory: 1779 MB
Driver Version: 7.15.0011.8151
Driver Date: 1/16/2009 3:42:00 AM
Driver Language: English

Sound Device Description: Speakers (Realtek High Definition Audio)
Driver File: RTKVHDA.sys
Driver Version: 6.00.0001.5548
Driver Date: 1/15/2008 8:19:04 PM

Sound Device Description: Realtek HDMI Output (Realtek High Definition Audio)
Driver File: RTKVHDA.sys
Driver Version: 6.00.0001.5548
Driver Date: 1/15/2008 8:19:04 PM

Sound Device Description: Realtek Digital Output (Realtek High Definition Audio)
Driver File: RTKVHDA.sys
Driver Version: 6.00.0001.5548
Driver Date: 1/15/2008 8:19:04 PM

WMI Information
Motherboard Manufacturer: ECS
Motherboard Model: (empty)
Motherboard Product: Nettle2
Motherboard Version: 1.0
BIOS Manufacturer: Phoenix Technologies, LTD
BIOS Name: Phoenix - AwardBIOS v6.00PG
BIOS Version: HP-CPC - 42302e31
BIOS Release: 20070503000000.000000+000

Registry Information for Current User
Resolution: 1137x698
3D Resolution: 1137x698 (Not using renderscale)
Full Screen: No
Maximized: No
Screen Position: 241, 40
Refresh Rate: 60Hz
Vertical Sync Enabled: Yes

Physics Quality: Low
Maximum Particles: 50000
Max Particle Fill? 10.000
Physics Card Enabled: No

Anti-aliasing: None
Anisotropic Filtering: 4x
Texture LOD Bias: Smooth
Water Effects: None
Bloom: 1.000 (turned off)
Depth of Field Enabled: No
Desaturation Effects (Sepia) Enabled: Yes
Shader Detail: Low (no world bumpmaps)

World Texture Level: Medium
Character Texture Level: Very High
World Detail Level (Vis_Scale): 0.798
Entity Detail Level: 1.000
Shadows Enabled: Yes
Gamma Correction: 1.000
Geometry Buffers (VBOs) Enabled: Yes
Suppression of Extra Player FX Enabled: No
Suppression of FX When Camera Close Enabled: No
Close Suppression Range: 3.000
Show Advertisements: Yes

Audio Mode: Performance
3D Audio: No
FX Sound Volume: 0.000
Music Sound Volume: 0.000

Show Advanced Graphics Options: Yes
Overall Graphics Quality: 0.300
Reverse Mouse Buttons: No
Save Login Username: Yes
Transfer Rate: 331196 bytes/second
Current Game Version: 19.20090619.5T2
Installation Directory: C:\Program Files\City of Heroes

Mod files in the Data directory
.\texture_library\MAPS\city has 1 file
.\texture_library\MAPS\Safeguard has 9 files
.\texture_library\MAPS\sewers has 44 files
.\texture_library\MAPS\static has 33 files
.\texture_library\V_MAPS\Outdoor_Missions has 9 files
.\texture_library\V_MAPS\Static has 14 files

houtex · 07-07-2009 06:13 AM

Don't suppose you've gone into the power and display settings in the control panel and turned off the sleep, hibernate, and screen saver... Surely you have, I'm sorry, I'm silly for even asking, I know.

There's nothing, really, in that log that indicates what the issue is, beyond the fact that it's an HP, and therefore there *may* be another software running in the background or a bios setting that could be doing it. HP is some weird re: power stuff.

Post up a Hijack this, and maybe we can figure it out with that.

August 31, 2012. A Day that will Live in Infamy. Or Information. Possibly Influence. Well, Inf, anyway. Thank you, Paragon Studios, for what you did, and the enjoyment and camaraderie you brought.
This is houtex, aka Mike, signing off the forums. G'night all. - 10/26/2012
Well... perhaps I was premature about that whole 'signing off' thing... - 11-9-2012

Draconis · 07-07-2009 06:21 AM

What does the ventilation of your system look like?
Does that particular video card have a fan?
I had a similar issue once where my video card was over heating and that would cause it to quit sending out a video signal first, then if I didn't shut it off it would reboot/shutdown on it's own.

houtex · 07-07-2009 06:33 AM

Good thinking! I was going with the 'logical' possibles, not the physical ones.

August 31, 2012. A Day that will Live in Infamy. Or Information. Possibly Influence. Well, Inf, anyway. Thank you, Paragon Studios, for what you did, and the enjoyment and camaraderie you brought.
This is houtex, aka Mike, signing off the forums. G'night all. - 10/26/2012
Well... perhaps I was premature about that whole 'signing off' thing... - 11-9-2012

Master-Blade · 07-07-2009 06:38 AM

[ QUOTE ]
Don't suppose you've gone into the power and display settings in the control panel and turned off the sleep, hibernate, and screen saver... Surely you have, I'm sorry, I'm silly for even asking, I know.

There's nothing, really, in that log that indicates what the issue is, beyond the fact that it's an HP, and therefore there *may* be another software running in the background or a bios setting that could be doing it. HP is some weird re: power stuff.

Post up a Hijack this, and maybe we can figure it out with that.

[/ QUOTE ] This. More than likely, whatever power setup the computer has is looking for input to the operating system alone. The game controls override standard Windows input. Playing the game for an extended period of time will provide input to the game, but not necessarily the operating system... causing the powersaving modes to be enabled.

If you want to cancel your game subscription over something that is the fault of your own computer's poor programming, that's your choice, but I suspect the same thing would happen if you tried to watch a full length movie on it too. Are you going to throw away your DVDs too?

Check your powersaving settings.. disable them as a trial and see if the problem goes away, then adjust the timers/preferences as you see fit.

If the problem persists with the powersaving options disabled, I'd look into it maybe being a heat issue or other problem instead. The game takes more resources and puts a strain on some systems. You'd encounter issues that you wouldn't normally encounter without playing. That doesn't mean the game is broken. Also, because of dust, age, normal wear on the device.. these problems can manifest over time.. so just because it worked fine yesterday, doesn't mean it should work fine today. Electronics eventually run down and fail, but hopefully that's not the case here.

Aztec_Fang · 07-08-2009 10:59 PM

I do have the sleep mode to never and turn off display to never. But it still does the same. My video card is new as I had to replace it, plus it did the something before but I will check it again to make sure. But my screen saver is on a timer and I don't see an off switch for it but a duration of how long before it activates.

I have used netflix, watched DVD's, watched hulu, and other TV programs on here without a problem other then the screen saver goes off but nothing like I experience with the game.

Could I get a link for the right hijackthis so I know the right one to get.

I appreciate all the help I get.

Eislor · 07-09-2009 06:11 AM

HijackThis

"I used to make diddly squat, but I've been with the company for 16 years and have had plenty of great raises. Now I just make squat" -- Me

Pediatric brain tumors are the #1 cause of cancer related deaths in children.

houtex · 07-09-2009 06:55 AM

How very odd. This wouldn't be you, would it?

http://h30434.www3.hp.com/psg/board/...thread.id=1051

Was searching google for your model number and came across that. If it's not... then there's two of you out there.

The oddity is this. Going to HP I get NO information regarding this:

System Model: D5468AT-ABA ALONPAV

Putting in just the 5468 in the HP search does produce something... but they're all laptops.

So the system model isn't good enough. We're probably going to need the model number from the outside of the box, I can't look up anything else.

You say it's a new video card, but depending on the card and your power supply, there may be an issue. Newer video cards tend to need more power, but if your power supply is stock... and not rated for enough watts... you're possibly running into that.

There also seems to be an issue here and there with your montior though. Google searches on the monitor's model number and the word 'sleep' brings up a few 'me too!'s.

August 31, 2012. A Day that will Live in Infamy. Or Information. Possibly Influence. Well, Inf, anyway. Thank you, Paragon Studios, for what you did, and the enjoyment and camaraderie you brought.
This is houtex, aka Mike, signing off the forums. G'night all. - 10/26/2012
Well... perhaps I was premature about that whole 'signing off' thing... - 11-9-2012

Aztec_Fang · 07-10-2009 09:48 AM

Yes it is me houtex. As you can see I got no response again or they just gave up on it.

Thaank you for the HijackThis link. Do I just copy the report here from it's note pad when I have it scan?

My videocard is a navida 9600. Where do I look to see what the power supply is to check if it is enough? I know a friend once said that my computer isn't utilizing the whole capacity of the videocard that the card could be pushed more but didn't address that being the problem.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:52:07 PM, on 7/10/2009
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
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C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\RegCure\RegCure.exe
C:\hp\support\hpsysdrv.exe
C:\Program Files\Hewlett-Packard\On-Screen OSD Indicator\OSD.exe
C:\Windows\vVX3000.exe
C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
C:\Program Files\Microsoft IntelliPoint\ipoint.exe
C:\Program Files\Microsoft IntelliPoint\dpupdchk.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Windows\System32\rundll32.exe
C:\Program Files\AVG\AVG8\avgtray.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Program Files\SUPERAntiSpyware\SUPERANTISPYWARE.EXE
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqbam08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqgpc01.exe
C:\Program Files\iTunes\iTunes.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\Program Files\Skype\Plugin Manager\skypePM.exe
C:\Windows\system32\msfeedssync.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Windows\explorer.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/...ch/search.html
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--
End of file - 12211 bytes

houtex · 07-10-2009 10:57 AM

Well, like I say, the model number being given doesn't apparently correspond to any model HP's ever built, so finding out what the factory put in there is difficult.

Best way to check is to take the power supply out and look at it's lables, or perhaps come up with another identifying mark/number/name that can be found on HP's website.

I don't see anything obvious in the hijack this... maybe I missed it though...

August 31, 2012. A Day that will Live in Infamy. Or Information. Possibly Influence. Well, Inf, anyway. Thank you, Paragon Studios, for what you did, and the enjoyment and camaraderie you brought.
This is houtex, aka Mike, signing off the forums. G'night all. - 10/26/2012
Well... perhaps I was premature about that whole 'signing off' thing... - 11-9-2012

DojhromTRW · 07-10-2009 01:12 PM

I know HP Laptops are known to have a major problem after 13-15 months of operation ... the GPU starts over heating and starts damaging the components around it. Bottons not Working, Wireless Not being detected, Monitor shut off, and case warping are all signs of this.

http://h10025.www1.hp.com/ewfrf/wc/d...c=en&cc=us

***

If it is a desktop we'd need to know more information ...

By any chance did Vista do a software update then this problem appeared? I've been hearing rumors that the drivers can get uncertified in a patch and then the "normal" operation of the GPU gets deleted and causes problems.

ArchRex Dojhrom x ?
* Sidus Loricatus: B-NRG2, S-BS/Reg, T-Fire/Ice, MM-Bots/FF, St-NRG2, Dom-Psi/NRG, Cor-Son/Traps, Cor-Ice/Kin, Ctrl-Fire/Kin, PB-LB/LA
* Arachnos Loricatus: Soldier, Widow
* Praetoria Loricatus: B-DP/Dev, Cor-Elec/Elec

Aztec_Fang · 07-14-2009 11:45 PM

It does get updated by Windows quite a bit. This seem to happen for quite awhile. At this time I be on for 12 minutes or eve 30 before it shuts off.

Tease · 07-15-2009 02:16 AM

Here's a for-giggles suggestion, take it or leave it up to you...

Log into the game(s) and set all your graphic settings to minimum. Exit & Close the game.

Then grab the absolute oldest non-beta driver you can find for that card number for your OS. Yeah I'm serious.

Then do a full clean uninstall of the current driver. Some say using Add-Remove Programs stuff is enough, however most of us prefer to use driver sweeper pro from safemode to fully remove a driver.

Then install the new-to-you old driver.

Log into the game and play a while. (Yeah I know minimum isn't pretty, do some WW/BM work or something if you think its too ugly.)

Post your results. Odds are no-change, minor chance of a variant. I suggest this because I've seen something vaguely similar before from a driver even though it shouldn't happen.

Take with 2 grains of salt and call me in the morning :P

Master-Blade · 07-15-2009 06:23 AM

[ QUOTE ]
Here's a for-giggles suggestion, take it or leave it up to you...

Log into the game(s) and set all your graphic settings to minimum. Exit & Close the game.

Then grab the absolute oldest non-beta driver you can find for that card number for your OS. Yeah I'm serious.

Then do a full clean uninstall of the current driver. Some say using Add-Remove Programs stuff is enough, however most of us prefer to use driver sweeper pro from safemode to fully remove a driver.

Then install the new-to-you old driver.

Log into the game and play a while. (Yeah I know minimum isn't pretty, do some WW/BM work or something if you think its too ugly.)

Post your results. Odds are no-change, minor chance of a variant. I suggest this because I've seen something vaguely similar before from a driver even though it shouldn't happen.

Take with 2 grains of salt and call me in the morning :P

[/ QUOTE ] To anybody who might try to do this.. Make sure you do a /wdwsave or /wdwsavefile for the character you are going to test it on. Otherwise, you may spend some unnecessary time fixing everything once you go back to your usual resolution. It can be easily fixed with a /wdwload as long as you saved it first. lol

Tease · 07-15-2009 11:55 AM

Excellent piece of info as usual Mateo. Definitely. I have a bad habit of forgetting that not everyone has all four /save files already built :P