City of Heroes: Live Forum Archive

New Custom PC, COH won't run.

Father Xmas

By Father Xmas,
Posted on: 2009-05-02 15:33 in ALL ACCESS Gameplay Technical Issues Bugs

 

Posted

I've just upgraded to a e7400 core 2 duo, 4gb ddr2 and 9800gt.

I reinstalled COH and when I get to the login screen it seems to have very high gamma in the picture and trying to log into a character just freezes the game as soon as it starts loading the zone.

I'm running x64 windows 7 atm and I'm guessing that's the problem. I was wondering if there are any work-arounds as I don't plan on switching OSs right now.

Crysis, LOTR:Conquest, CS:S, and COD 4 all work beautifully so it can't be a hardware problem. I am sure all of my drivers are updated also. Any help is greatly appreciated! (I don't wanna quit COH) >.<'

 

Posted

---System information gathered by CoH Helper version 0.1.1.7---

DxDiag gathered at May 2, 2009 17:39 (-05:00)
Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7100) (7100.winmain_win7rc.090421-1700)
System Manufacturer: Gigabyte Technology Co., Ltd.
System Model: G41M-ES2L
BIOS: Award Modular BIOS v6.00PG
Central Processor: Intel(R) Core(TM)2 Duo CPU E7400 @ 2.80GHz (2 CPUs), ~2.3GHz
Memory: 4096MB
.Net Memory Report: 3015MB out of 4094MB available
Page File: 6942MB (1244MB currently in use)
C Drive: (WDC WD2000JD-00HBB0 ATA Device) 78211MB out of 180778MB (43%) free
D Drive: (LITE-ON DVDRW SOHW-1633S ATA Device) zero-size drive
F Drive: (ELBY CLONEDRIVE SCSI CdRom Device) zero-size drive
Windows directory location: C:\Windows
DirectX: DirectX 11
DirectX Diag version: 6.01.7100.0000 (64-bit version)

Display Notes: No problems found.
Sound Notes: No problems found.

No problems found.
Input Notes: No problems found.

Monitor:
Monitor's Max Resolution: (blank)
Video Device Name: NVIDIA GeForce 9800 GT (Microsoft Corporation - WDDM v1.1)
Manufacturer / Chip: NVIDIA / GeForce 9800 GT
Video Memory: 2289 MB
Driver Version: 8.15.11.8171
Driver Date: 4/22/2009 12:40:50 AM
Driver Language: English

Sound Device Description: Speakers (High Definition Audio Device)
Driver File: HdAudio.sys
Driver Version: 6.01.7100.0000
Driver Date: 4/21/2009 11:15:37 PM

Sound Device Description: Digital Audio (S/PDIF) (High Definition Audio Device)
Driver File: HdAudio.sys
Driver Version: 6.01.7100.0000
Driver Date: 4/21/2009 11:15:37 PM


WMI Information
Motherboard Manufacturer: Gigabyte Technology Co., Ltd.
Motherboard Model: (empty)
Motherboard Product: G41M-ES2L
Motherboard Version: x.x
BIOS Manufacturer: Award Software International, Inc.
BIOS Name: Award Modular BIOS v6.00PG
BIOS Version: GBT - 42302e31
BIOS Release: 20090409000000.000000+000

Registry Information for Current User
Resolution: 1024x768
3D Resolution: 1024x768 (Not using renderscale)
Full Screen: Yes
Maximized: No
Screen Position: 0, 0
Refresh Rate: 60Hz
Vertical Sync Enabled: Yes

Physics Quality: Medium
Maximum Particles: 50000
Max Particle Fill? 10.000
Physics Card Enabled: No

Anti-aliasing: None
Anisotropic Filtering: 4x
Texture LOD Bias: Smooth
Water Effects: High Quality
Bloom: 1.000 (turned on)
Depth of Field Enabled: Yes
Desaturation Effects (Sepia) Enabled: Yes
Shader Detail: Unknown (3)

World Texture Level: Very High
Character Texture Level: Very High
World Detail Level (Vis_Scale): 1.000
Entity Detail Level: 1.000
Shadows Enabled: Yes
Gamma Correction: 1.000
Geometry Buffers (VBOs) Enabled: No
Suppression of Extra Player FX Enabled: No
Suppression of FX When Camera Close Enabled: No
Close Suppression Range: 3.000
Show Advertisements: Yes

Audio Mode: Performance
3D Audio: No
FX Sound Volume: 1.000
Music Sound Volume: 0.600

Show Advanced Graphics Options: No
Overall Graphics Quality: 0.600
Reverse Mouse Buttons: No
Save Login Username: Yes
Transfer Rate: 192374 bytes/second
Current Game Version: 18.20090324.20T2
Installation Directory: C:\Program Files (x86)\City of Heroes

Mod files in the Data directory
No modifications found


This is my COH helper info incase it helps.

 

Posted

If you have downloaded the Windows 7 RC then it has the XP Pro virtual system that come with it. Run your CoX under that.

 

Posted

<shrug> It's Windows 7. nVidia is fooling around with the drivers quite a bit trying to get them working right.

 

Posted

Thanks for the replies. I checked up on it and you are right about my e7400 not supporting hardware virtualization. I suppose I will go back to AoC until this is fixed or until a work-around is discovered. Happy hunting all! I hope I'm not gone too long. :3

 

Posted

Why not simply partition your drive and load on another OS, one thats not in beta? I know that I wouldnt want to be dependant on a version of windows that isnt even at retail stage.

 

Posted

Have you tried starting it in Safe Mode?

In case that it is a driver issue, there might be some particular graphic setting that it don't like.

 

Posted

[ QUOTE ]
Why not simply partition your drive and load on another OS, one thats not in beta? I know that I wouldnt want to be dependant on a version of windows that isnt even at retail stage.

[/ QUOTE ]

I only have 200 gigs to work with atm and don't want the hassle of dual booting just because COH won't work.

Also, Windows 7 is already regarded as more stable, and a generally better experience in all categories (gaming especially) in comparison to Vista. This version I am running (build7100) is also said to be the first release candidate for windows 7, so not much is going to change between now and launch.

I have tried safe mode also and I get the same results. I will try downloading DX9 and DX10 to see if that will make any difference.

 

Posted

Apparently DirectX 11 was the culprit. I downloaded DirectX 9 and 10, and ran the game under vista sp2 compatibility and it ran fine. Thanks for the continued help all! See you in-game!!

 

Posted

Really? That's very interesting. I would have thought that 11 had all the latest for 9 and... HEY! You have Vista SP2 already? Oh man!! I want my service pack!