Vista + ALchemy = crash on exit?
By
Captain Fabulous,
Posted on: 2009-03-27 24:13 in ALL ACCESS Gameplay Technical Issues Bugs
If anyone find anything, I'd be highly interested in this myself. I moved on from Vista 64-bit to Windows 7 64-bit, and I'm still having trouble with it (but, thank goodness, the regular 'display driver' crashes have since stopped).
It took me some time to figure out that it was even Alchemy that was the apparent culprit.
I'm using Vista 64 and ALchemy and am not having any problems with it.
Might try posting a CoHHelper report and a HijackThis log. That way we'll have a better idea of what's going on and may be able to help you.
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Here's what I've got:
---System information gathered by CoH Helper version 0.1.1.7---
DxDiag gathered at March 27, 2009 19:18 (-05:00)
Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7000) (7000.winmain_win7beta.081212-1400)
System Manufacturer: NVIDIA
System Model: NF66
BIOS: Phoenix - AwardBIOS v6.00PG
Central Processor: Intel(R) Core(TM)2 Duo CPU E6750 @ 2.66GHz (2 CPUs), ~2.7GHz
Memory: 3070MB
.Net Memory Report: 1996MB out of 3069MB available
Page File: 4588MB (1850MB currently in use)
C Drive: (WDC WD16 00AAJS-60PSA SCSI Disk Device) 96160MB out of 152624MB (63%) free
D Drive: (ATAPI DVD A DH20A4P ATA Device) zero-size drive
Windows directory location: C:\Windows
DirectX: DirectX 11
DirectX Diag version: 6.01.7000.0000 (64-bit version)
Display Notes: No problems found.
Sound Notes: No problems found.
No problems found.
Input Notes: No problems found.
Monitor: ACER X223W
Monitor's Max Resolution: (blank)
Video Device Name: NVIDIA GeForce 8800 GT (Prerelease - WDDM 1.1)
Manufacturer / Chip: NVIDIA / GeForce 8800 GT
Video Memory: 1779 MB
Driver Version: 7.15.0011.7943
Driver Date: 1/19/2009 9:27:00 PM
Driver Language: English
Sound Device Description: Speakers (SB X-Fi Xtreme Audio)
Driver File: P17.sys
Driver Version: 5.12.0001.2007
Driver Date: 11/16/2007 8:11:08 AM
Sound Device Description: Digital Audio Interface (SB X-Fi Xtreme Audio)
Driver File: P17.sys
Driver Version: 5.12.0001.2007
Driver Date: 11/16/2007 8:11:08 AM
WMI Information
Motherboard Manufacturer: EVGA
Motherboard Model: (empty)
Motherboard Product: NF66
Motherboard Version: 2
BIOS Manufacturer: Phoenix Technologies, LTD
BIOS Name: Phoenix - AwardBIOS v6.00PG
BIOS Version: Nvidia - 42302e31
BIOS Release: 20070711000000.000000+000
Registry Information for Current User
Resolution: 1680x1050
3D Resolution: 1680x1050 (Not using renderscale)
Full Screen: Yes
Maximized: No
Screen Position: 266, 106
Refresh Rate: 60Hz
Vertical Sync Enabled: Yes
Physics Quality: Very High
Maximum Particles: 50000
Max Particle Fill? 10.000
Physics Card Enabled: No
Anti-aliasing: 4x
Anisotropic Filtering: 16x
Texture LOD Bias: Smooth
Water Effects: High Quality
Bloom: 0.499 (turned off)
Depth of Field Enabled: Yes
Desaturation Effects (Sepia) Enabled: Yes
Shader Detail: High
World Texture Level: Very High
Character Texture Level: Very High
World Detail Level (Vis_Scale): 2.000
Entity Detail Level: 2.000
Shadows Enabled: Yes
Gamma Correction: 1.000
Geometry Buffers (VBOs) Enabled: Yes
Suppression of Extra Player FX Enabled: No
Suppression of FX When Camera Close Enabled: Yes
Close Suppression Range: 300.000
Show Advertisements: Yes
Audio Mode: Performance
3D Audio: Yes
FX Sound Volume: 0.099
Music Sound Volume: 0.000
Show Advanced Graphics Options: Yes
Overall Graphics Quality: 0.600
Reverse Mouse Buttons: No
Save Login Username: Yes
Transfer Rate: 868626 bytes/second
Current Game Version: 18.20081210.10T4
Installation Directory: C:\Program Files (x86)\City of Heroes
Mod files in the Data directory
No modifications found
Edit: And this:
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 7:22:18 PM, on 3/27/2009
Platform: Unknown Windows (WinNT 6.01.2904)
MSIE: Internet Explorer v8.00 (8.00.7000.0000)
Boot mode: Normal
Running processes:
C:\Windows\SysWOW64\rundll32.exe
C:\Windows\SysWOW64\rundll32.exe
C:\Program Files (x86)\Furcadia\Furcadia.exe
C:\Program Files (x86)\Furcadia\Furcadia.exe
C:\Program Files (x86)\Furcadia\Furcadia.exe
C:\Program Files (x86)\Pidgin\pidgin.exe
C:\Program Files (x86)\Furcadia\Furcadia.exe
C:\Program Files (x86)\Furcadia\Furcadia.exe
C:\Program Files (x86)\AVG\AVG8\avgtray.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Program Files (x86)\Trend Micro\HijackThis\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=userinit.exe
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files (x86)\AVG\AVG8\avgssie.dll
O4 - HKLM\..\Run: [P17Helper] Rundll32 P17.dll,P17Helper
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [P17RunE] RunDll32 P17RunE.dll,RunDLLEntry
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~2\AVG\AVG8\avgtray.exe
O4 - HKLM\..\Run: [AdobeCS4ServiceManager] "C:\Program Files (x86)\Common Files\Adobe\CS4ServiceManager\CS4ServiceManager.ex e" -launchedbylogin
O4 - HKLM\..\Run: [CTSysVol] C:\Program Files (x86)\Creative\SBAudigy\Surround Mixer\CTSysVol.exe /r
O4 - HKLM\..\Run: [UpdReg] C:\Windows\UpdReg.EXE
O4 - HKCU\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun
O4 - HKCU\..\Run: [SetDefaultMIDI] MIDIDef.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\RunOnce: [DefaultP17MIDI] MIDIDEF.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\RunOnce: [DefaultP17MIDI] MIDIDEF.EXE (User 'Default user')
O13 - Gopher Prefix:
O16 - DPF: {5AE58FCF-6F6A-49B2-B064-02492C66E3F4} (MUCatalogWebControl Class) - http://catalog.update.microsoft.com/v7/s...b?1233585313299
O16 - DPF: {6C269571-C6D7-4818-BCA4-32A035E8C884} (Creative Software AutoUpdate) - http://www.creative.com/softwareupda...01/CTSUEng.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/ge...sh/swflash.cab
O16 - DPF: {F6ACF75C-C32C-447B-9BEF-46B766368D29} (Creative Software AutoUpdate Support Package) - http://ccfiles.creative.com/Web/soft...5107/CTPID.cab
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files (x86)\AVG\AVG8\avgpp.dll
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: AVG Free8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\PROGRA~2\AVG\AVG8\avgemc.exe
O23 - Service: AVG Free8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~2\AVG\AVG8\avgwdsvc.exe
O23 - Service: Creative ALchemy AL6 Licensing Service - Creative Labs - C:\Program Files (x86)\Common Files\Creative Labs Shared\Service\AL6Licensing.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: FLEXnet Licensing Service - Acresso Software Inc. - C:\Program Files (x86)\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: FLEXnet Licensing Service 64 - Acresso Software Inc. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService64.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: NVIDIA Display Driver Service (nvsvc) - Unknown owner - C:\Windows\system32\nvvsvc.exe (file missing)
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files (x86)\Common Files\Steam\SteamService.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)
--
End of file - 7563 bytes
[ QUOTE ]
I'm using Vista 64 and ALchemy and am not having any problems with it.
[/ QUOTE ]
I get the same as the others, myself. Everything works great until you quit out of the game - then BOOM! It wouldn't be so bad, but you have to do a Verify after each one (or skip the updater).
Are you sure ALchemy is working on City of Heroes, Eislor? If so, what ALchemy settings are you using on it?
Same here. I spent a 3+ weeks going back and forth between Creative and NCSoft's support trying to figure this out. In the end both insisted it was a problem with the other's product. For my part I decided it was the lesser of two evils to have to lockup after each exit (until I noticed I am not preloading I14 that is) then not having 3d sound.
If anyone has indeed gotten ALChemy running without the lockup on exit I would be greatly interested in knowing how too.
I stopped using Alchemy and just turned on Direct3d sound inside the game and it wouldn't crash and gave better sound than having it off.
QR
Are you using the latest X-Fi drivers in addition to ALchemy?
Also it looks like a new version of ALchemy was released on March 20th. I'm downloading it now.
@Jimmy Amp
Currently working on:
Jimmy Crush - Kin/Regen Scrapper
"Life writes the best scripts."
I know I was because I just installed the card last week. And it crashed on exit all the time.
I still crash with the latest version of ALchemy. And I too am using the latest X-Fi drivers.
I found a quick and dirty way to get the I14 pre-download without having to disable ALchemy -- just start the game in safe mode (check the safe mode box in the updater). When you get to the log in screen click exit. The game won't crash (cause it's not using DirectSound or ALchemy) and the download will start.
And I like how the ALchemy auto update says there are no new updates even though there was one in the beginning of March.
I swear I will NEVER buy another Creative product as long as I live. The hardware is good, but the drivers, software, and support is absolutely abysmal.
And the part that bugs me the most isn't so much the crash and having to wait for it to verify on the next load, but when it crashes it screws up my desktop gamma. And the only way I've found to fix it is to reboot.
So it's getting harder and harder justifying 5.1 sound if it means I have to reboot after every play session.
EDIT: forgot to mention it also borks the X-Fi. It gets stuck in game mode, Audio Console won't run, and I get endless popping and clicking until I reboot.
I've come up with something of a workaround that seems to do the trick.
When you're done playing the game, quit to the login screen. At the login screen press Ctrl-Alt-Del and bring up the Task Manager. Click on the Processes tab, right click on CityofHeroes.exe and select End Process. This will force the game to shut down.
I've discovered when you do it this way it doesn't bork the X-Fi nor does it require a verification when you next play the game.
By no means a perfect solution, but better than any others I've found.
I just upgraded to Vista 64, installed ALchemy to get back 3D sound and now every time I exit the game it crashes. I found a post back in *2007* saying this was a known problem.
So here we are 1.5 years later and *SURPIRSE!!!* another turd from Creative that still doesn't work.
Has anyone found a workaround for this crash? Or do I just have to deal with it?
TIA.