http://global.ncsoft.com/global/support/service.aspx
Address6801 N. Capital of Texas Hwy, Bldg 1 Austin, TX 78731
Phone(512) 225-6359
https://support.cityofheroes.com/app...etail/a_id/214
Be well, people of CoH.
That number just gets me to a recorded message that directs me back to the NCSoft Support website... which has no way of actually contacting NCSoft support.
You want to know the secret of the world? It's this: Save it, and it'll repay you, every second of every day.
@Dr. Reverend - My DeviantArt Gallery
Crow Call - Gods of the Golden Age
Wow.
Be well, people of CoH.
This has been the response to me petitioning NCSoft Support through their Support submission thing:
Quote:
The link fails to answer my question of what happens to those of us that bought points BEFORE August 24th, and provides no way of getting in touch with the company to get an answer. There's bad customer service, and then there's this.|
**IMPORTANT: YOU WILL NOT RECEIVE AN ADDITIONAL RESPONSE TO THIS E-MAIL UNLESS YOU UPDATE YOUR QUESTION.** Hello, We would first like to thank you for your support of City of Heroes. It is never easy to make this kind of decision. You can read the official announcement at http://na.cityofheroes.com/en/news/n.../thank_you.php. There is a discussion on the forums that you are free to join at http://boards.cityofheroes.com/showthread.php?t=295621. For details on VIP accounts and refund information, please read the update at http://na.cityofheroes.com/en/news/p...tus_update.php. I apologize for any inconvenience, but any accounts that were not VIP status on September 1st, 2012 will not be able to upgrade to that status. City of Heroes will be available for at least the next three months. Please watch the forums for updates on special events that will be run in that time. Regards, |
Don't think NCSoft is getting another red cent of mine ever again. Because they still owe me $42.50. And before you ask, that's AFTER I removed all the stipends and remaining other points from other purchases, and just assumed that everything I bought since late May, 2012 was with the 8000 (9600 after bonus points) points I'd bought.
You want to know the secret of the world? It's this: Save it, and it'll repay you, every second of every day.
@Dr. Reverend - My DeviantArt Gallery
Crow Call - Gods of the Golden Age
You need to run that response through your Universal Translator:
Dear Former Customer:
We don't care. We'll stall and deflect your questions for two months. At which time good luck even finding our website.
LOL
NCSoft
P.S. Feel free to purchase one of our other soon to close MMOs.
Please buff Ice Control.
Quote:
Update the support request saying that the automated response doesn't actually answer your question. They'll then most likely elevate it to the next level of support. Be aware that support tickets close automatically after 3 days if you don't keep pestering them.|
Originally Posted by Doc_Reverend
This has been the response to me petitioning NCSoft Support through their Support submission thing:
The link fails to answer my question of what happens to those of us that bought points BEFORE August 24th, and provides no way of getting in touch with the company to get an answer. There's bad customer service, and then there's this. Don't think NCSoft is getting another red cent of mine ever again. Because they still owe me $42.50. And before you ask, that's AFTER I removed all the stipends and remaining other points from other purchases, and just assumed that everything I bought since late May, 2012 was with the 8000 (9600 after bonus points) points I'd bought. |
(Also, 3600 pts is actually $45 worth.)
Kosmos
Global: @Calorie
MA Arcs in 4-star purgatory: Four in a Row (#2198) - Hostile Takeover (#69714) - Red Harvest (#268305)
1: Write carefully worded letter.
2: Fold letter and place in envelope.
3: Toss envelope with enclosed letter in the trash.
Best advice is to submit a billing support ticket and just keep replying to it if they just give you a standard response that doesn’t answer your question or concern.
Important thing is try to remain polite and truthful with your responses.
How exactly does one go about contacting NCSoft support? That is what we were told to do if we had further questions regarding the refunds. And I did as told and tried to.
The live chat for all CoH accounts currently is four hours every Friday.
Filling in the questionairre to get answers gets an automated message saying "We explained that!"
Except they didn't tell us what happens if we bought points BEFORE August 24th. I've got 3600 points (after taking out monthly stipends and all) left that I bought in May that I want refunded. That's $42.50. I kind of want that money back.
So how does one go about contacting NCSoft Support? Is there a phone number I can call, an AI I can email, a dark god I can sacrifice to, that gives me something other than "We posted all about this! Buh bye! 8D"?
You want to know the secret of the world? It's this: Save it, and it'll repay you, every second of every day.
@Dr. Reverend - My DeviantArt Gallery
Crow Call - Gods of the Golden Age