Constant audio skipping


Demon_Flare

 

Posted

So I'm a returning player, haven't played in a year. Since last playing I've gotten a new PC and I'm getting one major issue. Audio constantly skips. It's like a strobe effect and for every one second of good audio I get one second of a skip. This doesn't happen at first and just gets worse the longer the game is running. I don't think it's related to lag because I'm getting solid 30 fps in combat with tons of powers going off and the issue persists when just standing around in Mercy Island with 60+ FPS. I've tried updating my audio drivers (those are the latest I could find) and the issue persists. It doesn't make the game unplayable but it makes it required to disable audio because it's so annoying.





---System information gathered by CoH Helper version 0.2.0.2---

DxDiag gathered at August 25, 2012 00:38 (-07:00)
Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_rtm.101119-1850)
System Manufacturer: System Manufacturer
System Model: System Model
BIOS: BIOS Date: 04/18/12 17:02:39 Ver: 04.06.05
Central Processor: Intel(R) Core(TM) i3-2120 CPU @ 3.30GHz (4 CPUs), ~3.3GHz
Memory: 8192MB
.Net Memory Report: 6140MB out of 8140MB available
Page File: 13999MB (2280MB currently in use)
C Drive: (ST1000DM003-9YN162) 707525MB out of 953766MB (74%) free
D Drive: (TSSTcorp CDDVDW SH-222BB) zero-size drive
Windows directory location: C:\Windows
DirectX: DirectX 11
DirectX Diag version: 6.01.7601.17514 (64-bit version)

Display Notes: No problems found.
Sound Notes: No problems found.
Input Notes: No problems found.

Monitor:
Monitor's Max Resolution: (blank)
Video Device Name: NVIDIA GeForce GT 430
Manufacturer / Chip: NVIDIA / GeForce GT 430
Video Memory: 4050 MB
Driver Version: 8.17.13.142
Driver Date: 5/15/2012 3:48:00 AM
Driver Language: English

Sound Device Description: Speakers (Realtek High Definition Audio)
Driver File: RTKVHD64.sys
Driver Version: 6.00.0001.6482
Driver Date: 10/18/2011 7:53:14 PM


WMI Information
Motherboard Manufacturer: ASRock
Motherboard Model: (empty)
Motherboard Product: B75M
Motherboard Version:
BIOS Manufacturer: American Megatrends Inc.
BIOS Name: BIOS Date: 04/18/12 17:02:39 Ver: 04.06.05
BIOS Version: _ASUS_ - 1072009
BIOS Release: 20120418000000.000000+000


Registry Information for Current User
Resolution: 1920x1080
3D Resolution: 1920x1080 (Not using renderscale)
Full Screen: Yes
Maximized: No
Screen Position: 0, 0
Refresh Rate: 60Hz
Vertical Sync Enabled: Yes


Physics Quality: Medium
Maximum Particles: 50000
Max Particle Fill? 10.000
Physics Card Enabled: No


Anti-aliasing: Off
Anisotropic Filtering: 4x
Texture LOD Bias: Smooth
Water Effects: Medium quality
Bloom: 1.000 (turned on)
Depth of Field Enabled: Yes
Desaturation Effects (Sepia) Enabled: Yes
Shader Detail: High


World Texture Level: High
Character Texture Level: High
World Detail Level (Vis_Scale): 1.000
Entity Detail Level: 1.000
Shadows Enabled: No
Shadow Mode: Disabled
Shadow Map Shader: Unknown (0)
Environmental Reflections: Medium quality
Advanced Occlusion Settings: No
Ambient Occlusion: Off
Occlusion Strength: Off
Blur: Bilateral
Ambient Resolution: Performance


Gamma Correction: 1.000
Geometry Buffers (VBOs) Enabled: Yes
Suppression of FX When Camera Close Enabled: Yes
Close Suppression Range: 3.000
Show Advertisements: Yes

Audio Mode: Performance
3D Audio: No
FX Sound Volume: 0.303
Music Sound Volume: 0.000

Show Advanced Graphics Options: Yes
Overall Graphics Quality: 1.000
Reverse Mouse Buttons: No
Save Login Username: Yes
Transfer Rate: Unknown bytes/second
Current Game Version: ?
Installation Directory: C:\Program Files (x86)\NCsoft\City of Heroes

Mod files in the Data directory
No modifications found


 

Posted

Did you use the Drivers that came with the motherboard? Try going here if you don't have the disk. http://www.asrock.com/mb/download.us...=B75M&o=Win764

GT430 is a fairly low end video card yet you have Windows 7 Ultimate?


H: Blaster 50, Defender 50, Tank 50, Scrapper 50, Controller 50, PB 50, WS 50
V: Brute 50, Corruptor 50, MM 50, Dominator 50, Stalker 50, AW 50, AS 50
Top 4: Controller, Brute, Scrapper, Corruptor
Bottom 4: (Peacebringer) way below everything else, Mastermind, Dominator, Blaster
CoH in WQHD

 

Posted

Quote:
Originally Posted by newchemicals View Post
Did you use the Drivers that came with the motherboard? Try going here if you don't have the disk. http://www.asrock.com/mb/download.us...=B75M&o=Win764

GT430 is a fairly low end video card yet you have Windows 7 Ultimate?
I already downloaded the drivers from there. Didn't help.

And why wouldn't I have windows 7 regardless of what video card I had?


 

Posted

Quote:
Originally Posted by Toony View Post
And why wouldn't I have windows 7 regardless of what video card I had?
Yea, that was a stupid comment.

Have you tried defragging the game files. Maybe it's a problem with choppy drive access.

Have you checked out your system's latency? Here is a simple testing tool for that.


Father Xmas - Level 50 Ice/Ice Tanker - Victory
$725 and $1350 parts lists --- My guide to computer components

Tempus unum hominem manet

 

Posted

"Geometry Buffers (VBOs) Enabled: Yes"

Probably not related, but I'd turn that off as it seems to solve other issues (from what I've heard on here).

Drivers came to mind too, but even with a new system that Defrag idea wouldn't hurt. Neither would a game repair. Goto Launcher, click the arrow next to the City, and choose Repair just in case you've got a damaged file.


 

Posted

Quote:
Originally Posted by Father Xmas View Post
Yea, that was a stupid comment.

Have you tried defragging the game files. Maybe it's a problem with choppy drive access.

Have you checked out your system's latency? Here is a simple testing tool for that.
I'm not sure what the latency meter means. It's all green and very consistent, though.

I tried a complete reinstall of the game, same issues.

And if it's the drivers, I wouldn't know where to get any more recent ones because these are the latest drivers on Asrocks site for this board.


 

Posted

Try going to reaktek. These are more current.

http://www.realtek.com.tw/downloads/...&GetDown=false


H: Blaster 50, Defender 50, Tank 50, Scrapper 50, Controller 50, PB 50, WS 50
V: Brute 50, Corruptor 50, MM 50, Dominator 50, Stalker 50, AW 50, AS 50
Top 4: Controller, Brute, Scrapper, Corruptor
Bottom 4: (Peacebringer) way below everything else, Mastermind, Dominator, Blaster
CoH in WQHD

 

Posted

Sometimes older drivers are more stable, but I'm kinda wondering if the sound card being used might have issues since you've gone through complete reinstalls, etc.


 

Posted

Quote:
Originally Posted by WanderingAries View Post
Sometimes older drivers are more stable, but I'm kinda wondering if the sound card being used might have issues since you've gone through complete reinstalls, etc.
It works fine in other games.


 

Posted

Quote:
Originally Posted by Toony View Post
Audio Mode: Performance
3D Audio: No
FX Sound Volume: 0.303
Music Sound Volume: 0.000
Try to set your audio mode to Compatibility in lieu of Performance. That -may- solve your problem.



 

Posted

Quote:
Originally Posted by Demon_Flare View Post
Try to set your audio mode to Compatibility in lieu of Performance. That -may- solve your problem.
Already tried it. One of the first things I tried. Nothing.

Edit: An update. I have singled out the trigger cause of the skipping. Alt tabbing. I can go a long time with it not occuring but once I alt tab it starts immediately. I tested this in Dues Ex Human Revolution as well and it did not occur even when alt tabbing a dozen times over a long play session. It's either only occuring in COX or it's related to online games. I don't have another online game on this PC to test that theory, though.


 

Posted

Quote:
Originally Posted by Ironblade View Post
Interesting. Some people have encountered video issues alt-tabbing from fullscreen mode. I don't see why it would affect audio, but have you tried running the game in windowed mode?
Yes. Issue persists if the window at any point in time is not on top.

Edit: Tested in another MMO. Issue does not happen there, either. Whatever causes the issue is COX related.


 

Posted

Quote:
Originally Posted by Toony View Post
It works fine in other games.
So...unless my understanding of the tech is flawed, then it sounds like there's a chance that it's an OpenGL issue. :-/


 

Posted

Quote:
Originally Posted by Ironblade View Post
Interesting. Some people have encountered video issues alt-tabbing from fullscreen mode. I don't see why it would affect audio, but have you tried running the game in windowed mode?
Those instances are likely related to video card/memory issues, than what's going on here.


 

Posted

Quote:
Originally Posted by WanderingAries View Post
So...unless my understanding of the tech is flawed, then it sounds like there's a chance that it's an OpenGL issue. :-/
I don't know anything about OpenGL. All I know is I've tested several games and even downloaded a HUGE MMO just to test if it was maybe related to online, but that game has no issue either.

I've played COX for years on older rigs and never had an issue but on this one constant audio. But if it was specifically the systems fault, then I would expect other games to be having similar problems but it's just City.


 

Posted

The reason I brought up the OpenGL is because 99% of the games out there are coded to use the software intensive DirectX, not the hardware intensive OpenGL. IE: why everything else runs fine, but not CoX.


 

Posted

True but OpenGL is graphics only. The audio in the game is handled by DirectX's audio component.


Father Xmas - Level 50 Ice/Ice Tanker - Victory
$725 and $1350 parts lists --- My guide to computer components

Tempus unum hominem manet

 

Posted

At this point I'm assuming there is no way to fix it, which is very unfortunate.


 

Posted

Since you still haven't posted a HiJack This report, it's difficult to tell what else could be interfering.

Also, I just noticed, playing the game at 1920x1080 on a GT 430 may be asking a little to much for that card at your current settings. Have you tried selecting a lower resolution as see if it affects your audio problem?


Father Xmas - Level 50 Ice/Ice Tanker - Victory
$725 and $1350 parts lists --- My guide to computer components

Tempus unum hominem manet

 

Posted

Quote:
Originally Posted by Father Xmas View Post
Since you still haven't posted a HiJack This report, it's difficult to tell what else could be interfering.

Also, I just noticed, playing the game at 1920x1080 on a GT 430 may be asking a little to much for that card at your current settings. Have you tried selecting a lower resolution as see if it affects your audio problem?
I set the entire thing on the very minimum (all graphics at minimum) possible and it persisted.

Did you want a hijackthis report? Wasn't aware I needed to post one.

Edit: Is hijackthis even a good idea? I hear it has issues with 64 bit windows anyways and isn't accurate when reporting on them.


 

Posted

Quote:
Originally Posted by Toony View Post
Yes. Issue persists if the window at any point in time is not on top.

Edit: Tested in another MMO. Issue does not happen there, either. Whatever causes the issue is COX related.
You may have to tell us what other programs you have running. If the cause is alt tabbing then don't alt-tab. What program are you going into that you need to alt-tab to?

I went alt-tab out of the game in full screen mode with 4 different computers, from a high end 2500K computer to a rather lowly 3 year old Dell laptop with an Intel graphics card and I did not have this audio skipping issue you speak of. CoH software isn't an issue or it woiuld be easy to reproduce by others.


H: Blaster 50, Defender 50, Tank 50, Scrapper 50, Controller 50, PB 50, WS 50
V: Brute 50, Corruptor 50, MM 50, Dominator 50, Stalker 50, AW 50, AS 50
Top 4: Controller, Brute, Scrapper, Corruptor
Bottom 4: (Peacebringer) way below everything else, Mastermind, Dominator, Blaster
CoH in WQHD

 

Posted

Quote:
Originally Posted by newchemicals View Post
You may have to tell us what other programs you have running. If the cause is alt tabbing then don't alt-tab. What program are you going into that you need to alt-tab to?

I went alt-tab out of the game in full screen mode with 4 different computers, from a high end 2500K computer to a rather lowly 3 year old Dell laptop with an Intel graphics card and I did not have this audio skipping issue you speak of. CoH software isn't an issue or it woiuld be easy to reproduce by others.
I tried 8 other games including online ones. Absolutely none had a problem besides COH.

Generally running in the background are

Firefox
Windows media player (not always)
Yahoo messenger
Steam
Microsoft security essentials

And if the only solution is "don't ever let COH alt tab for any reason" then I'd rather not play as being able to fully use my computer is more important than that.


 

Posted

Quote:
Originally Posted by Father Xmas View Post
True but OpenGL is graphics only. The audio in the game is handled by DirectX's audio component.
Now see this is why I like having the elders here, they step in and correct things as they go. ;-)