Quote:
Characters should never ever be deleted, no matter how long the account was inactive. At worst, you might lose the name of low level characters, but the characters themselves should not be deleted. So if they really are gone, something very wrong happened.|
Originally Posted by Cuppa_Attractor
My wife and I haven't played in several years. We both downloaded CoH today and for me, it worked fine. All my old characters are still there, just needing to be unlocked. My wife's, though... no characters. None. They're all gone.
What happened?!? Is there any way to get them back??? Our old SG was planning a reunion next month! |
Just to be sure, make certain you're looking at the right page. I've had the character select screen on a server default to page two and then had a moment of panic thinking all my characters (who were on page one) were gone until I realized what had happened. I've also had some characters mysteriously move to page two even though page one wasn't full yet. Hopefully they're still there somewhere and you just need to find them. If not, contact support. If you're a premium player, I know support is limited, but I think you can still email support for help.
It's a pretty safe bet they're not actually gone. Characters are never ever deleted. (Well, they have deleted characters that used exploits, but that's neither here nor there.)
Make sure you reactivated the correct account.
Make sure you didn't accidentally create a new account.
Make sure you're looking at the right server. Scroll down to see them all.
Make sure you're on the right 'page' of characters. We have 4 pages of 12 slots each now.
Paragon City Search And Rescue
The Mentor Project
If you have an SG you should see her characters still listed in the SG roster, showing that those characters are still "there."
If none of the above helps, contact support. You can't petition in game if you are F2P, but you can use the regular support page to ask for assistance. Recovering an account is something they should be able to do.
Quote:
Just to elaborate on that a bit, the support site for CoH is now at https://support.cityofheroes.com and use the Ask A Question tab. The Support site also uses a separate login from the Account and Game logins. If you haven't used it before you'll need to create a new Support account. It can be the same username and password as the Account or Game login, but they are still separate logins (you can change one of the passwords and not affect the passwords for the other logins).|
Originally Posted by gameboy1234
If you have an SG you should see her characters still listed in the SG roster, showing that those characters are still "there."
If none of the above helps, contact support. You can't petition in game if you are F2P, but you can use the regular support page to ask for assistance. Recovering an account is something they should be able to do. |
You can also email the support staff at support@coh.com
There is a Live Chat tab on the Support site, but it has limited hours (Noon to 5 PM Central Time M-F) and may be limited to VIP accounts. It's a fairly new option and I haven't had an opportunity or a valid reason to test it with my Premium account to see if it is only for VIP accounts.
If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.
Black Pebble is my new hero.
My wife and I haven't played in several years. We both downloaded CoH today and for me, it worked fine. All my old characters are still there, just needing to be unlocked. My wife's, though... no characters. None. They're all gone.
What happened?!? Is there any way to get them back??? Our old SG was planning a reunion next month!