Renewal Points and Tokens
By
Aggelakis,
Posted on: 2011-10-02 07:21 in CoH and CoV General Discussions
So since my billing cycle was on the first of October, does that mean I got my token and points during the head start? If not I haven't seen either so far....
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If you look in your Master Account under Billing Info it should list all the dates you've been rewarded points. From what I understand if you got points on the 14th of September you got your next monthly stipend early.
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Originally Posted by Boomie
So since my billing cycle was on the first of October, does that mean I got my token and points during the head start? If not I haven't seen either so far....
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I saw that I got points on the 14th. Man I was looking forward to the points and token....|
Originally Posted by warden_de_dios
If you look in your Master Account under Billing Info it should list all the dates you've been rewarded points. From what I understand if you got points on the 14th of September you got your next monthly stipend early.
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Elec/Cold Troller AV/Pylon/GM/TF/SF Soloing Antics
everytime...he gets me everytime.... DAMN U BOOMIE
-- _Ilr_Take the Magic: The Gathering 'What Color Are You?' Quiz.
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As my renewal date was the 2nd, it would be really odd for me to have already gotten my points. This is one of those things that it would be very wise of the devs to straighten out now, and not later.|
Originally Posted by warden_de_dios
If you look in your Master Account under Billing Info it should list all the dates you've been rewarded points. From what I understand if you got points on the 14th of September you got your next monthly stipend early.
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I did get 550 points on Sept 14th. I am just not sure why I would get my Oct points in Sept.
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On September 14th the system tripped out and gave everyone(?) their next monthly stipend early. For some people that stipend came a couple of days early, for some people that stipend came a couple of weeks early, and for other people it came almost a whole month early.
I don't think it was the plan, it just happened. I'm interested to see what happens when the 14th of October rolls around.
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Actually, I'm pretty sure that's not what happened at all. The exact post is in the Dev Digest, but the gist of it is everyone got it when Freedom launched on purpose.
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Originally Posted by warden_de_dios
On September 14th the system tripped out and gave everyone(?) their next monthly stipend early. For some people that stipend came a couple of days early, for some people that stipend came a couple of weeks early, and for other people it came almost a whole month early.
I don't think it was the plan, it just happened. I'm interested to see what happens when the 14th of October rolls around. |
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Let's say your billing date is October 5.
1. Sever Transfers are awarded on the first of the month. (i.e. October 1)
2. Paragon Points are awarded on your billing date (i.e. October 5) - however, Freedom launch was frontloaded with extra PP, so if your account was active during launch, you got extra PP. Therefore, if your billing date is before October 11 (according to a GM), you won't get your PP until October 11
3. Paragon Reward Tokens are awarded at the end of your billing month (i.e. November 4)
Yes, this means that anyone whose billing date is October 1 through October 10, you won't get your PP until October 11.
Yes, that means the rewards are all on a different award date. Yes, that is kind of dumb.
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Originally Posted by Dispari
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I believe all vets that had earned enough vet rewards got the 550 for Sept. I know I did.
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Originally Posted by Zyphoid
As my renewal date was the 2nd, it would be really odd for me to have already gotten my points. This is one of those things that it would be very wise of the devs to straighten out now, and not later.
I did get 550 points on Sept 14th. I am just not sure why I would get my Oct points in Sept. |
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are you referring to this post by Beastyle made on 9-28-11?|
Originally Posted by CaptainMoodswing
Actually, I'm pretty sure that's not what happened at all. The exact post is in the Dev Digest, but the gist of it is everyone got it when Freedom launched on purpose.
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As existing VIP subscribers, when the City of Heroes Freedom™ Head Start began, your game accounts automatically received credit for being active in September, as your first month of having VIP status. Paragon Points were awarded on the date Head Start began, instead of on your monthly billing date. Going forward from October you will receive your Paragon Points on your game account's billing date as long as you maintain VIP status. |
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| We are currently investigating when the monthly Paragon Points/Reward Token should be granted or if there is an actual issue, and will get back to you as soon as we have more information to provide. We appreciate your patience while we look into this. |
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Yes, I was. Thanks for clarifying.
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Originally Posted by warden_de_dios
are you referring to this post by Beastyle?
It took support 14 days to come up with this response, you can follow Caulderone's support ticket in this thread. Pay attention to the answers support gave on the 22nd. This wasn't planned and time had to be invested into figuring out what happened. |
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Originally Posted by Aggelakis
Let's say your billing date is October 5.
1. Sever Transfers are awarded on the first of the month. (i.e. October 1) 2. Paragon Points are awarded on your billing date (i.e. October 5) - however, Freedom launch was frontloaded with extra PP, so if your account was active during launch, you got extra PP. Therefore, if your billing date is before October 11 (according to a GM), you won't get your PP until October 11 3. Paragon Reward Tokens are awarded at the end of your billing month (i.e. November 4) Yes, this means that anyone whose billing date is October 1 through October 10, you won't get your PP until October 11. Yes, that means the rewards are all on a different award date. Yes, that is kind of dumb. |
Sweet! Good to have an answer.
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Not seeing a problem. CS/GM's doesn't work in the same office as Paragon Studios. If they get asked a question that they don't have an available answer to they have to forward it to the appropriate department where it gets put in a queue and wait for a response. Once an answer is ready it gets sent back to CS/GM's where it gets put in another queue and waits until the rep can get back in touch with the player.|
Originally Posted by warden_de_dios
It took support 14 days to come up with this response, you can follow Caulderone's support ticket in this thread. Pay attention to the answers support gave on the 22nd.
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All that takes time, especially when you consider the thousands of issues that get sent to them on a daily basis. So there's nothing unusual about them sending a generic response letting the player know his issue is still being worked on.
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