Shorted by the In Game Store... Maybe?
By
Aggelakis,
Posted on: 2011-09-29 18:30 in CoH and CoV General Discussions
And... I am an idiot. I will leave the post above because the design consideration still applies and I could have verified this more quickly had I been able to see my purchases, but yeah I am an idiot.
I bought a bunch of "XP Boosters" and not "Enhancement Boosters" because I can't read. So at least that part of the mystery is solved. Unfortunately I also claimed it on my level 50 character so that is either 450 or 675 points thrown away--I am not sure how to know many were spent. 
My fault on buying the wrong thing, but it would still be nice to know what I spent. It looks like I only got 10 uses of the power and not 15, assuming the "Experienced" power is the one in question. What made it confusing is I also had 2 Enhancement Boosters hanging out in my Salvage, for reasons I don't really know (vet awards?)
I can't give you a good answer how to figure this out but under your NCsoft Master Account all points you've bought and all points awarded to you as a stipend are shown, that information is listed under billing info. You can get the number of how many points you've earned/ started with.
You can use /mypurchases to see how many enhancement boosters you've purchased. There's an easy way to get /mypurchases into a log file and then into an html file to make viewing your purchase record more easily. It's not a very complete record, you don't see times or points spent.
If you bought something you didn't want fill out a petition. The worst they can do is say sorry no refunds.
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Originally Posted by warden_de_dios
If you bought something you didn't want fill out a petition. The worst they can do is say sorry no refunds.
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I'll think about it. It's only like $5 so it wasn't so much about the money as it was confusion and trying to figure out whether the store glitched. If I claimed the wrong item on the wrong character that is my fault and not theirs.
Thanks for the replies, they were helpful. I tried the /mypurchases method and see 2 "Experienced" purchases, so I guess that's all the store registered. Going forward it would still be nice to be able to see where my points went.
There is a purchase history (last 90 days) in the Store in game under the My Account section.
edit: Ah, here is the directions...
Open up the store, click on "my account", login. Now select "billing summary" tab and scroll down to the "microtransactions history" section (last 90 days).
i always re-check before order 
, and yeah the color/text/icons in cash shops are cool , but confusing sometimes D:
Incidentally, XP Booster and Experienced are different.
Experienced is the vet reward that grants 5 bars of patrol XP.
XP Booster grants 25% extra XP for an hour.
Paragon Wiki: http://www.paragonwiki.com
City Info Terminal: http://cit.cohtitan.com
Mids Hero Designer: http://www.cohplanner.com
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Originally Posted by Dispari
I don't know why Dink thinks she's not as sexy as Jay was. In 5 posts she's already upstaged his entire career.
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To get a list of your unlocks you can use the /mypurchases command.|
Originally Posted by Oedipus_Tex
This is a choose your own adventure sort of post: if there is a way to view your point spending history please let me know what it is. If not, proceed to next page.
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Warning: it will spam your system message channel.
The easiest way to see it outside of the game is to:
- enable chat logging
- use the /mypurchases command
- close the game
- Find the chat log. It should be in the \City of Heroes\logs\game logs\ directory.
- change the log file extension to .htm
- open the log file in a browser
Edit:
Example (likely not in this order, I ran mine through a spreadsheet and ordered things by how many "purchased"):
Code:
Name Purchased Used Auction House License (30 day) 800 0 Invention License (30 day) 800 0 Mission Architect License (30 day) 800 0 Character Slot x1 22 20 Unslotter x1 10 0 Random Team Inspiration 9 0 XP Booster Temporary Power (1 Charge) 7 0 Booster x5 6 0 Random Dual Inspiration 6 0 Experienced Power x5 4 0 Prestige Booster Temporary Power (1 Charge) 4 0 Windfall Temporary Power (1 Charge) 4 0
Triumph: White Succubus: 50 Ill/Emp/PF Snow Globe: 50 Ice/FF/Ice Strobe: 50 PB Shi Otomi: 50 Ninja/Ninjistu/GW Stalker My other characters
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Is that an in-game hour or real-time? Just curious.
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Originally Posted by Aggelakis
XP Booster grants 25% extra XP for an hour.
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@Spawn of Santa
SoS thuggin' bio
The Gang's All Here
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I believe it's in-game - Windfall is in-game, despite the long help saying real time.
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Originally Posted by Spawn_of_Santa
Is that an in-game hour or real-time? Just curious.
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Deamus the Fallen - 50 DM/EA Brute - Lib
Dragos Bahtiam - 50 Fire/Ice Blaster - Lib
/facepalm - Apply Directly to the Forehead!
Formally Dragos_Bahtiam - Abbreviate to DSL - Warning, may contain sarcasm
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Originally Posted by Shubbie
Im very good at taking a problem and making it worse.
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This is a choose your own adventure sort of post: if there is a way to view your point spending history please let me know what it is. If not, proceed to next page.
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Not really sure where to put this. It seems like both a technical issue and design issue, but it's the design issue I want to address.
Earlier tonight I decided to add some enhancement boosters to one of my characters. I bought (I think) 3 sets of them. In the first purchase I bought a package of 5. Then I redid my build, realized I needed 2 more, went back to the store and to buy a bulk package of 2 sets of 5 more. I needed more points to do that, because I was down to around 100 something. So I spent $15, to add 1320 more points.
Somehow right now I only have 2 sets of enhancement boosters.
Now, I realize this is a tech issue to some degree, but what really surprised me about this is I can't figure out where to see my point spending history. I checked my email but all it contains is a record of the $15 purchase. I don't remember exactly how many points I started with. I just know I have 1045 right now.
I went to my email and there is nothing showing how the points were spent. So I looked at the help page and it says this:
No, there isn't currently a feature to view all of the items you have purchased on the NCSoftStore and Paragon Market. However, in Paragon Market the buy button will not appear next to items you already own.
So right now I assume 1 of 2 things happened: 1) I purchased this item and didn't receive it or 2) only part of the order was processed for some reason.
I'm not angry because I know we are still very early in the conversion over to the new model. I just want to say that if I'm unable to tell where my points are going and where I've spent them in past I will be very reluctant to use this feature in the future. I'm also not really sure whether to submit a bug report or flag someone down because I'm not even sure if I was actually overcharged or not.