Game/Forum Log In Accepts Multiple Passwords

I recently realized that I can log into the game/forums with at least 6 separate passwords on my account. I tried filing a technical help petition in game, which led to a support ticket being opened by NCsoft, however they did not seem to understand the issue, which is why I am posting here. I am wondering what the best way to get this information do the right people would be.

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a wise man once said...

"don't screw this up."

Try filing a /bug report instead of a /petition. Two different commands for two different processes and groups.

Or, you could do as the text describing this forum sections say and email support@coh.com

EDIT: Since accounts are handled by NCSoft, you may want to open a support ticket on the PlayNC support site.

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If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.

Black Pebble is my new hero.

i went through a support ticket, but they did not seem to understand the issue oddly enough. i was under the impression that an email to support@coh.com would be the same as an email support ticket (for no good reason, just what i was thinking), if not then of course i'd do that. i filed a technical help petition which led to the opening of the support ticket, but didn't think of posting a bug report since it's not technically in-game, so i will try that for now. thanks!

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a wise man once said...

"don't screw this up."

Open it as an Account issue, since this is what it is. If you got an email with the previous /petition, re-open it and ask that it be escalated to a Senior Account Representative since the person that initially responded seems not to understand the problems.

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If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.

Black Pebble is my new hero.

the original ticket was escalated, and that was the person that didn't get it. it was closed then reopened and they sent me the same info that didn't help. /bug sent anyway, we'll see if anything useful happens. i just don't want accounts to be easily hacked since hacking is becoming more and more of a problem lately.

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a wise man once said...

"don't screw this up."

We're checking into this.

Thanks for the report.

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Andy Belford
Community Manager
Paragon Studios

Wow.

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There are no words for what this community, and the friends I have made here mean to me. Please know that I care for all of you, yes, even you. If you Twitter, I'm MrThan. If you're Unleashed, I'm dumps. I'll try and get registered on the Titan Forums as well. Peace, and thanks for the best nine years anyone could ever ask for.

Are they random passwords, or other passwords from NCSoft game accounts or something?

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The last I heard about this, it's not random. However, I don't think it would be a good idea to provide further details in a public forum.

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Paragon City Search And Rescue
The Mentor Project

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