Where is the customer support???

I'm having an issue and need immediate help and having sent in a ticket, I still have received no response. Do they even have anyone working on the weekends that does their job at Paragon?? Im locked out of my account and its pissing me off, majorly.

As you said it is the weekend. I know technical support is very prompt and helpful, so I'm sure they will get back to you early on Monday.

If it's just a general issue, you should get a response soon. If it's a billing issue, you'll have to wait. Billing support is not available on weekends, so you'll need to wait until Monday.

Quote:

Originally Posted by Dispari I don't know why Dink thinks she's not as sexy as Jay was. In 5 posts she's already upstaged his entire career.

This verification garbage is just that, garbage. Its a damn shame that we can't get help on the weekends for a game that runs 24/7. Does anyone know how long the account lockout lasts?

Well I had a gathering scheduled up tonight with some friends as we were all going to resub and play together but with this going on, its definitely not going to happen now it seems.

Usually I get very quick responses.

But I have a ticket that was created on Thurs that I haven't gotten a response to yet. Which, in my experience, is unprecedented.

Well Im locked out and its been over 2.5hrs and i cant do crap. I answered the questions to what I thought were the correct answers but obviously something wasn't right and i figured the lock wouldn't last that long but guess I was wrong. So, here I sit waiting on either the lock to expire or a response, neither of which seem to be in any hurry...Just checked out that link and if its wanting the serial keys then all is doomed as I installed the game way back in 04 and wouldn't even begin to know where and/or if I still have the damn thing >

Yeah I will once it gets unlocked. I know the login in stuff it was that stupid *** verification crap that stumped me. Something I entered must have been wrong thats why I'm locked out and i hoped it would unlock so I could try again but it hasnt and nobody will respond to my ticket

Perhaps you could have gotten that stuff taken care of before it was time-critical, on the evening when you were supposed to get together with your friends, rather than trusting that it would all work out perfectly.
Planning ahead. Wacky idea, I know.

Yes well if people didn't try to steal and break things we wouldn't have to put up with greater security. Security is always a tradeoff between convenience and security. The more securer it is to the more inconvenient to use it generally is. [Note the this doesn't hold true in reverse. Greater inconvenience doesn't always translate into improved security.]

If all you had to do was keep the average person honest you could have very minimal security. Sadly the world isn't like that. So because greater security is needed changes like this happen.

Today I had to file a stuck petition and got an answer in less than two minutes. Thanks GM Marlin!

I had no problem at all re-verifying my account.

Of course, I thought ahead way back then and chose security question answers that only I would know, that were NEVER going to change. It didn't matter that I forgot what questions I picked, as soon as I saw them I knew the answer immediately.

If you answer the security questions correctly you don't have to go through all the crap with the serial codes.

I know it doesn't help much in your current situation, but it's a good thing to keep in mind for future reference. Questions like your father's middle name and your mother's maiden name are good ones to go with, as they won't change and will probably be difficult for someone else to guess.

I just had an issue and it took 4 days to get it fixed and it got fixed. There was about 20 bill at stake but they got it done for me and it was complicated but i got only good things to say for them at the moment.

All is well and back in order as it should be. Rescheduled the get together for this evening and fixed my new verification tags with much more remember-able answers to avoid future issues.

Guess not.