Int32 error

Jaw, did you ever try my suggestion about borrowing your mother in law's laptop and hitting somewhere with free Wi-Fi to ensure that it's not a problem specifically with your internet connection?

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I was about to suggest looking at the modem drivers in case one of the GUIDs is corrupt in the system registry but I think Tex spotted the problem.
The launcher in the screenshot is saying Launch Game whilst all instances of the game are showing a red icon - I'd have expected it to say Update with a red icon and only Launch when the icons are green which definitely indicates a problem.
The screenshot also says there was a problem with the last operation which raises the question what did you try to do - is this from just starting the launcher or have you tried to run an update or have you clicked Launch game?
I'd certainly look at the option that you may need to reinstall the launcher. Hopefully that should pick up all your currently installed game instances.
You haven't moved any of them from where they were initially installed? That could confuse it as to where to find required files. If so reinstalling the game client may be the easiest way to resolve it.
I noticed on the Hijack This you have Steam installed - is this installed via Steam or from DVD?

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Mind of Gaia lvl 50 Defiant's first Mind/Storm 'troller.
Deadly Doc 50 Dark/Dark Corr
and lots more on Pinnacle,Union and Defiant

I could have sworn I installed from the AE disk on one computer I was testing, back shortly after AE came out. It didn't install any version of the NCSoft launcher, only the game itself and the old updater.

Wish I knew a bit more about your location in relation to a friend of mine that lives somewhere in that vicinity. I'd have him update one of his computers that CoH is installed on and make you a DVD of the installation folder minus his costume files, screenshots, logs, custom critters and the like. I haven't talked to Plas for a while or I'd see if he could get in touch with you and try to help you out there.

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If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.

Black Pebble is my new hero.

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If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.

Black Pebble is my new hero.

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When I mentioned a "network issue", I meant anything network device between the computer and the server it is trying to reach, including the cable modem, not just an 'internet problem'.

The Launcher has been updated several times since the CoH support has been added to it and I wanted to make sure Jawbreaker had tried with a recent version of the Launcher installer (available here: http://us.ncsoft.com/en/launcher/ncsoft-launcher.html ) since some of the log entries seemed to indicate that the Launcher was having issues updating itself.

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Hey everyone, thanks for all the effort you're putting in trying to help. I'm a bit swamped with work and school, but I'm going to attempt some of the other suggestions since my last post in the next few days. I'll keep you all posted!

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Well, I'm sitting in a starbucks with the inlaws' lappy. Competely uninstalled everything before I got here. DL'd the launcher from the link provided by Tex. Installed fine, but says it cannot update, retrying gets the same result. I attempt to install CoH through the launcher, and get "The install information could not be downloaded. Please try again in a few minutes."

Been like that for an hour now. the ISP provider here is AT&T, different from mine.

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This seems to imply that it is a problem with your computer settings which is keeping the Launcher from updating itself and updating the game.

I would check network settings, firewall settings, any anti-virus settings, any anti-malware/spyware software you may have installed, etc.

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Jawbreaker, please make sure you have an NCsoft technical support ticket started.

https://help.ncsoft.com/app/ask

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If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.

Black Pebble is my new hero.

Okay.

This is what we know:

• Your personal computer - has jumped through all the hoops - on your network and gets the Int32 error.
• Your (mother, i think?)-in-laws laptop, on your network gets the Int32 error.
• Your (mother, i think?)-in-laws laptop, on Starbucks network, with the Launcher from Tex's link, declares the download information could not be downloaded.

This is what I recommend you do:

• Try doing the same thing with your -in-laws laptop on your home network that you did at Starbucks. Uninstall everything CoH related, and try downloading the Launcher from the link Tex gave, and try installing CoH again.

Why?

It can rule out, or in, your ISP/Cable modem.

1. IF it appears to be working, I'd say do the same thing with your computer (you can cancel the download on your -in-laws laptop, if you choose.) (uninstall everything CoH related {make sure to back up any external info you want to keep! (screenshots/popmenus/costume files/etc.)} and try downloading the Launcher from the link Tex gave, etc..).
2. IF everything turns out as it did in Starbucks, I would say do the same thing on your computer (uninstall everything CoH related {make sure to back up any external info you want to keep! (screenshots/popmenus/costume files/etc.)} and try downloading the Launcher from the link Tex gave, etc..).
3. IF you get the Int32 error again, then it points towards your cable modem/ISP being a source of your problems. Please note, I said a source, not the source. There can be much more going on here.

The reason:

• If the download appears to be working on your -in-laws laptop on your home network then that points at the Launcher you were using was fouled in some way. And that the link Tex gave just might solve all your problems, for whatever reason.
• If it turns out just like it did in Starbucks, that points to the Launcher linked by Tex solves at least one of the causes of your issues, and since you have already provided firewall rights on your personal computer, things just might work.
• If you immediately get the Int32 error again, that points to something about your home network is fouling things up. And since you ruled out everything after the cable modem, that points to the cable modem and/or your ISP are causing you problems (on top of any others you may already be having).

If you get anything other than the Int32 error on the laptop, let us know how things go with the new CoH install on your computer. We might be able to help you track down what is the culprit.

If you get the Int32 error on the laptop, this is what I suggest you do (I am assuming that like most cable internet users, you are renting your modem through CoX. Most of this is useless if you actually own your own modem.):

• Locate your local branch office for CoX. (Note: Local does not always mean convenient. I suspect in Phoenix this would not be the case, but I am guessing.)
• If it is at all convenient to get to it: Inform anyone in the house that might be using the internet that it will not be available while you are making your run to this office. Pack up your cable modem, I suggest taking the power cord/brick as well but you shouldn't need much more. Get a copy of your last bill, if available, and some photo ID. And head to this branch office of CoX.
• If CoX is anything like the cable ISPs I have dealt with (and I have not dealt with very many) it should be easy, but perhaps time consuming depending on the line ahead of you, to exchange your cable modem for another one.
• I'd recommend saying something like "I've been having difficulties with an application that uses the internet, and testing with another internet service eliminates that problem. I'd like to exchange cable modems to see if that fixes the issue." (If CoX is anything like the ISPs I've dealt with, the story shouldn't even be necessary. But it does set up the next step.)
• If it is possible, interject in the conversation something like "Oh, and can you check the service to my house? Maybe something isn't working right there instead."

Odds are, the office rep will tell you that you have to call tech support. So do not be surprised if that doesn't go anywhere. I suggest it because if they can, and will, run the test right there with you it gives you more "bang for your buck" for going to the office.

So, why would I suggest you go to the office, if all I expect you to get is to exchange your cable modem? If you call up CoX and ask to exchange modems, they might send a tech out to exchange modems with you. And that is all fine and good, except they may try to hit you with a service call charge. Now if you are fine with that, maybe calling and scheduling a replacement would be more convenient for you. If so, then go that route.



And, as always, keep us updated on what you have tried, and how it goes.

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Something just bounced out of the back of my head and made me curious.

By any chance do you have a proxy set in Internet Explorer? I recall reading that the Launcher uses IE settings to connect to the update servers and can't connect if there is a proxy configured.

I know several people that use Firefox or Chrome instead and purposely put either a fake proxy address or a loopback address (127.0.0.1) to keep IE from being able to access the web at all. Since they use a different browser, they can get to other websites, download files, and do all sorts of "normal" internet connected things and never give another thought to those settings in IE.

What triggered this is that I was setting loopback proxies in one of the GP's on our domain that is specifically used for students whose parents refuse to sign our Internet Usage release form (they can still log on to the computer to do their work, just not access the internet) or those that have had their internet privileges removed for disciplinary reasons. A few minutes ago while making my daily log entries for work, the proxy issue popped from the back of my brain to the front.

Just a thought.

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If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.

Black Pebble is my new hero.

I decided to run a little test of the NCsoft launcher installer on an XP machine with sp3. For this test I am running the installer on a XP Mode install. For those not familiar this is Windows XP sp3 running on a virtual machine on my windows 7 machine.This install of windows is completly bare bones, it actually had no .Net versions installed.

I started with a fresh download of the launcher from the same link that Tex provided. Imidiatly after starting the installer it crashed. I then downloaded .Net version 4 from windows update and the installer continued with out issue. During the install the installer installed .net version 2, after which it launches it's self and does a background downloading test, and checks for updates, then shows me I have none of the games installed.

After which I exit the launcher and change my proxy settings in IE to point to 127.0.0.1 like Tex just pointed out. upon launching the launcher states it's unable to contact the launcher update server.

At this point I'd sugjest that Jawbreaker uninstalles every install of .net and the ncsoft launcher. (maybe even CoH as well) on his system, rebot, install .net v4 start the installer let it install .net v2 and see what happens. Most likely there is some error in one or more of his .net installs

he can install .net v4 from either windows update or from here
http://www.microsoft.com/download/en....aspx?id=17113

*edit: added a not about uninstalling the NCsoft launcher as well, and possibly even CoH. Letting the Launcher install a fresh copy later.

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As a note: I was able to replicate this same error message using Windows 7.

The problem was that it could not initially contact the launcher update server for the update to the launcher. Uninstalling and reinstalling didn't seem to help at first.

Then the answer slapped me in the face - espescially for being such a fool.

The error ended up coming from my CoH install for possibly 1 of 2 reasons: I have a backup copy of all the game files on another hard drive that it may have also been detecting and getting confused about - or, and this is much more obvious - I was running the game while trying to install the launcher.

I renamed all the .exe files in the backup location to no longer have the .exe extension, but would be more inclined to believe the error was generated by the second issue I thought of.

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Well, I've been gone a few months, about to re-up my sub ( god do i miss this game) and I'll be doing so in about 2 weeks when I get new internet service. Nothing has worked for me sofar, I've tried everything with the exception of getting a new provider.

On a positive note, after buying a new router, I no longer get the int32 error, but i still get the "can't connect" or can't download mesages. I'm wondering if a system wipe before the new internet gets installed would be a good idea, or should I wait and see if that clears it up.

The new company said i'll be getting a new modem/router in one device, if that could make a difference.

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Virtue: Sistah Powah, Afrodizziac, NeutronBlonde,Distortionist,IonMaiden,BlindFaith,M adwoman, Vital Signs,Yzzorrdrex,Diesel Mage, Defend, Glasshouse,Rescue I, Bootytrap, The Experience, AE Virus, Drawback, Daytime, Nighttime, Chamberwraith, Invincible Ink, Monster Mitts, Hex Object, Hexperiment, Frightningbolt, Spooky Deville, Scream Weaver, Cackler, Shocktopus, Ogrekill,Road Hazard,Fahrenhate,Duotherm,Black Lung, Horrorculturalist,Foulmouth,

Well, I got new internet service today. I'm still unable to connect to the launcher/download the game. I went into the new router config page, which looks like this:

http://i44.photobucket.com/albums/f3...ger/router.jpg



I cannot find how to add an exception to the firewall list, any suggestions? Also, what else should I be looking at with this menu? I don't know if there's anything I can use to clear the way for the launcher.

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Virtue: Sistah Powah, Afrodizziac, NeutronBlonde,Distortionist,IonMaiden,BlindFaith,M adwoman, Vital Signs,Yzzorrdrex,Diesel Mage, Defend, Glasshouse,Rescue I, Bootytrap, The Experience, AE Virus, Drawback, Daytime, Nighttime, Chamberwraith, Invincible Ink, Monster Mitts, Hex Object, Hexperiment, Frightningbolt, Spooky Deville, Scream Weaver, Cackler, Shocktopus, Ogrekill,Road Hazard,Fahrenhate,Duotherm,Black Lung, Horrorculturalist,Foulmouth,

hmmm, now I get this message when attempting to run the launcher:

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Virtue: Sistah Powah, Afrodizziac, NeutronBlonde,Distortionist,IonMaiden,BlindFaith,M adwoman, Vital Signs,Yzzorrdrex,Diesel Mage, Defend, Glasshouse,Rescue I, Bootytrap, The Experience, AE Virus, Drawback, Daytime, Nighttime, Chamberwraith, Invincible Ink, Monster Mitts, Hex Object, Hexperiment, Frightningbolt, Spooky Deville, Scream Weaver, Cackler, Shocktopus, Ogrekill,Road Hazard,Fahrenhate,Duotherm,Black Lung, Horrorculturalist,Foulmouth,

Still stuck, any suggestions?

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