Discussion: City of Heroes Forum Maintenance - June 23, 2011
By
Ardrea,
Posted on: 2011-06-21 10:42 in News, Events and Announcement Discussion
I hope something can be done about the disconnects which seem to be getting ever worse.
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The Freedom announcement broke the forums!!! 
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Fusion Force!
TRIUMPH
Hello Everyone,
Please note that the date and time of the maintenance has changed. The original post has been updated to reflect this.
Thank you!
~Freitag
Kevin Callanan
Community Specialist
Paragon Studios
You forgot to change the day dear still says Wen.
"Play Nice and BEHAVE! I don't want to hear about any more of your shenanigans brought up in our meetings at Paragon"-Ghost Falcon @Tritonfree @Philly's 2nd Convenient CIGAL BoBC/INOANN Arts&Crafts Sporks
Average Joes FAP THE MENTOR PROJECT Justice Events
Wednesday is the 22nd of June... so is that next year? 
Quote:
Fix'd
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Originally Posted by Phillygirl
You forgot to change the day dear still says Wen.
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Andy Belford
Community Manager
Paragon Studios
Quote:
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Originally Posted by Freitag
Hello Everyone!
There will be a forum maintenance tomorrow, Thursday, June 23, from 2:00pm PST (5:00pm EST, 9:00pm BST, 10:00pm CEST) until 4:00pm PST (7:00pm EST, 11:00pm BST, 12:00 CEST (Friday)). During this time, the City of Heroes forums will not be available, but please check our Facebook and Twitter pages for updates! We apologize for any inconvenience this downtime may cause, and thank you for your patience! |
- Tomorrow ain't Thursday.
- And it's Daylight Saving Time on the US.
- And Britain and Europe is also in Summer Time which means it's still 5 and 6 hours ahead of the East Coast, not 4 and 5.
Sorry to pick on the OCR team, but, really, you all need to sit down and teach yourself better global timezone management techniques and standardize the display of time in your announcements. You all shouldn't be batting .500 on getting time announcements correct.
Find a program that allows you to input a time and gives you the selected timezones (like this or a spreadsheet table). Cut and paste. Then, do not put the times listed in prosaic form, which is difficult to parse. Use a table for ease of reading (and proofreading), like so:
There will be a forum maintenance at the time listed below. During this time, the City of Heroes forums will not be available, but please check our Facebook and Twitter pages for updates!PDT: Thursday, June 23, 2:00 PM - 4:00 PM
CDT: Thursday, June 23, 4:00 PM - 6:00 PM
EDT: Thursday, June 23, 5:00 PM - 7:00 PM
BST: Thursday, June 23, 10:00 PM - 12:00 AM
CEST: Thursday, June 23, 11:00 PM - 1:00 AM
UTC: Thursday, June 23, 21:00 - 23:00
- Notice I list the timezone first. That's because it's nearly useless to read a time and then see it's the time for a zone one is not interested in. It's easier for the user to find the timezone they are in or use as a basis to calculate their time zone, and then look at the numbers.
- You should always include Austin Time (CT) so you don't get the server time zone mixed up with your own.
- Always include UTC for the rest of the world.
- And don't use relative terms like 'tomorrow' since that becomes meaningless the next day.
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unless you are a cheese!
I see many, many people use EST/PST ("standard time") during Daylight Saving Time and they seem to be completely unaware it's wrong. I blame the fall TV promotions, which drilled "EST" into our heads over and over every year, one of the few places it's routinely mentioned aloud.
If we are to die, let us die like men. -- Patrick Cleburne
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The rule is that they must be loved. --Jayne Fynes-Clinton, Death of an Abandoned Dog
I agree with Zombie Man; he's giving great advice.
Customer service professionals shouldn't be caught with quirks in the announced times of maintenance events. Use the available time zone tools. Be specific and correct in the notation for times and dates. For bonus goodwill points, offer a standard link to a time-zone site at the bottom of your announcement.
I've a supergroup where the leaders schedule events with something of a cavalier attitude towards using standard and daylight time notation, and offer the excuse that "everyone just knows". Well, everyone just doesn't. Even in the US, some significant localities don't observe them at all, and people in those places shouldn't have to guess if you meant EDT when you said EST, or vice-versa.
yes i like zombie mans sample,much better and simpler to understand.
now for the tinfoil hat moment of the day,
wonder if the forum Maintenance is because of another big influx of posts expected due more info being released about Freedom?
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Both on Pinnacle
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Both on Freedom
Hello Everyone!
There will be a forum maintenance tomorrow, Thursday, June 23, from 2:00pm PST (5:00pm EST, 9:00pm BST, 10:00pm CEST) until 4:00pm PST (7:00pm EST, 11:00pm BST, 12:00 CEST (Friday)). During this time, the City of Heroes forums will not be available, but please check our Facebook and Twitter pages for updates!
We apologize for any inconvenience this downtime may cause, and thank you for your patience!
Kevin Callanan
Community Specialist
Paragon Studios