Low Framerate on New Computer

Hey, gurus. I've tried a few things, but I'm not sure what the issue is. I built myself a new system a few months ago and built it so that I could run CoH with the new graphics upgrade in Ultra Mode. Given the specs, I figured that I'd be able to run it at least near the high end. But when I try to play, I get really low frame rates, and it doesn't seem to improve when I lower the settings, either. I'm wondering if there's something more fundamentally wrong that I'm just missing. For what it's worth, I can run Star Trek Online at it's highest settings without any trouble at all, so that also makes me think there's something more basic that I'm missing. I did check on the video driver to be sure, and I think that's the latest driver version.

EDIT: Oh, and happy holidays, everyone.

Here's my COHHelper log followed by the HijackThis log:

---System information gathered by CoH Helper version 0.2.0.2---

DxDiag gathered at December 25, 2010 16:20 (-06:00)
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7600) (7600.win7_gdr.100618-1621)
System Manufacturer: Gigabyte Technology Co., Ltd.
System Model: X58A-UD3R
BIOS: Award Modular BIOS v6.00PG
Central Processor: Intel(R) Core(TM) i7 CPU 930 @ 2.80GHz (8 CPUs), ~2.8GHz
Memory: 6144MB
.Net Memory Report: 4892MB out of 6142MB available
Page File: 10307MB (1976MB currently in use)
C Drive: (WDC WD1002FAEX-00Z3A SCSI Disk Device) 688461MB out of 953766MB (72%) free
G Drive: (WDC WD800JD-75LSA0 SCSI Disk Device) 59344MB out of 76285MB (77%) free
M Drive: (WDC WD740GD-00FLA1 ATA Device) 21839MB out of 70896MB (30%) free
D Drive: (ATAPI DVD A DH-3H20A SCSI CdRom Device) zero-size drive
Windows directory location: C:\Windows
DirectX: DirectX 11
DirectX Diag version: 6.01.7600.16385 (64-bit version)

Display Notes: No problems found.

No problems found.
Sound Notes: No problems found.

No problems found.

No problems found.

No problems found.
Input Notes: No problems found.

Monitor:
Monitor's Max Resolution: (blank)
Video Device Name: NVIDIA GeForce GTX 470
Manufacturer / Chip: NVIDIA / GeForce GTX 470
Video Memory: 4063 MB
Driver Version: 8.17.12.6099
Driver Date: 10/16/2010 12:55:00 PM
Driver Language: English

Monitor:
Monitor's Max Resolution: (blank)
Video Device Name: NVIDIA GeForce GTX 470
Manufacturer / Chip: NVIDIA / GeForce GTX 470
Video Memory: 4063 MB
Driver Version: 8.17.12.6099
Driver Date: 10/16/2010 12:55:00 PM
Driver Language: English

Sound Device Description: Speakers (Realtek High Definition Audio)
Driver File: RTKVHD64.sys
Driver Version: 6.00.0001.6077
Driver Date: 3/26/2010 4:30:58 AM

Sound Device Description: Realtek Digital Output(Optical) (Realtek High Definition Audio)
Driver File: RTKVHD64.sys
Driver Version: 6.00.0001.6077
Driver Date: 3/26/2010 4:30:58 AM

Sound Device Description: HP w2408-0 (NVIDIA High Definition Audio)
Driver File: nvhda64v.sys
Driver Version: 1.01.0009.0000
Driver Date: 9/7/2010 2:08:55 PM

Sound Device Description: Realtek Digital Output (Realtek High Definition Audio)
Driver File: RTKVHD64.sys
Driver Version: 6.00.0001.6077
Driver Date: 3/26/2010 4:30:58 AM


WMI Information
Motherboard Manufacturer: Gigabyte Technology Co., Ltd.
Motherboard Model: (empty)
Motherboard Product: X58A-UD3R
Motherboard Version: x.x
BIOS Manufacturer: Award Software International, Inc.
BIOS Name: Award Modular BIOS v6.00PG
BIOS Version: GBT - 42302e31
BIOS Release: 20100420000000.000000+000


Registry Information for Current User
Resolution: 1920x1200
3D Resolution: 1920x1200 (Not using renderscale)
Full Screen: Yes
Maximized: No
Screen Position: 0, 0
Refresh Rate: 60Hz
Vertical Sync Enabled: Yes


Physics Quality: High
Maximum Particles: 46228
Max Particle Fill? 10.000
Physics Card Enabled: No


Anti-aliasing: 32x
Anisotropic Filtering: 16x
Texture LOD Bias: Smooth
Water Effects: Medium quality
Bloom: 1.000 (turned off)
Depth of Field Enabled: No
Desaturation Effects (Sepia) Enabled: Yes
Shader Detail: High


World Texture Level: High
Character Texture Level: High
World Detail Level (Vis_Scale): 1.000
Entity Detail Level: 1.000
Shadows Enabled: No
Shadow Mode: Unknown (5)
Shadow Map Shader: Medium quality
Environmental Reflections: Medium quality
Advanced Occlusion Settings: Yes
Ambient Occlusion: Off
Occlusion Strength: Strong with color bleeding
Blur: Trilateral
Ambient Resolution: Super high quality


Gamma Correction: 1.000
Geometry Buffers (VBOs) Enabled: Yes
Suppression of FX When Camera Close Enabled: No
Close Suppression Range: 3.000
Show Advertisements: Yes

Audio Mode: Compatiblity
3D Audio: No
FX Sound Volume: 1.000
Music Sound Volume: 0.600

Show Advanced Graphics Options: Yes
Overall Graphics Quality: 0.500
Reverse Mouse Buttons: No
Save Login Username: Yes
Transfer Rate: 1828634 bytes/second
Current Game Version: 1900.201011102104.27
Installation Directory: G:\City of Heroes

Mod files in the Data directory
No modifications found

-------------------------------------------------------

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 4:21:16 PM, on 12/25/2010
Platform: Windows 7 (WinNT 6.00.3504)
MSIE: Internet Explorer v8.00 (8.00.7600.16700)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Dell Photo AIO Printer 966\dlcqmon.exe
C:\Program Files (x86)\Dell Photo AIO Printer 966\memcard.exe
C:\Program Files (x86)\NEC Electronics\USB 3.0 Host Controller Driver\Application\nusb3mon.exe
C:\Program Files (x86)\Common Files\Symantec Shared\ccApp.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Users\infallible\AppData\Local\Google\Update\1. 2.183.39\GoogleCrashHandler.exe
C:\Users\infallible\AppData\Local\Google\Chrome\Ap plication\chrome.exe
C:\Users\infallible\AppData\Local\Google\Chrome\Ap plication\chrome.exe
C:\Users\infallible\AppData\Local\Google\Chrome\Ap plication\chrome.exe
C:\Users\infallible\AppData\Local\Google\Chrome\Ap plication\chrome.exe
C:\Windows\SysWOW64\rundll32.exe
C:\Users\infallible\AppData\Local\Google\Chrome\Ap plication\chrome.exe
C:\Users\infallible\AppData\Local\Google\Chrome\Ap plication\chrome.exe
C:\Users\infallible\AppData\Local\Google\Chrome\Ap plication\chrome.exe
C:\Users\infallible\AppData\Local\Google\Chrome\Ap plication\chrome.exe
C:\Users\infallible\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=userinit.exe
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
O4 - HKLM\..\Run: [JMB36X IDE Setup] C:\Windows\RaidTool\xInsIDE.exe
O4 - HKLM\..\Run: [NUSB3MON] "C:\Program Files (x86)\NEC Electronics\USB 3.0 Host Controller Driver\Application\nusb3mon.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files (x86)\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKCU\..\Run: [Google Update] "C:\Users\infallible\AppData\Local\Google\Update\G oogleUpdate.exe" /c
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\Windows\system32\GPhotos.scr/200
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~2\MICROS~1\Office12\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~2\MICROS~1\Office12\REFIEBAR.DLL
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: AppleChargerSrv - Unknown owner - C:\Windows\system32\AppleChargerSrv.exe (file missing)
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files (x86)\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files (x86)\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: dlcq_device - - C:\Windows\system32\dlcqcoms.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files (x86)\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: JMB36X - Unknown owner - C:\Windows\SysWOW64\XSrvSetup.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~2\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: NVIDIA Display Driver Service (nvsvc) - Unknown owner - C:\Windows\system32\nvvsvc.exe (file missing)
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Symantec Management Client (SmcService) - Symantec Corporation - C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\Smc.exe
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: NVIDIA Stereoscopic 3D Driver Service (Stereo Service) - NVIDIA Corporation - C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe
O23 - Service: Symantec Endpoint Protection (Symantec AntiVirus) - Symantec Corporation - C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\Rtvscan.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)
O23 - Service: Zune Wireless Configuration Service (ZuneWlanCfgSvc) - Unknown owner - c:\Windows\system32\ZuneWlanCfgSvc.exe (file missing)

--
End of file - 7885 bytes

Anti-aliasing: 32x
Anisotropic Filtering: 16x

Wow. Just.. wow. Turn those down.

If you run Microsoft Security, then make sure you put it CoX into the excluded section

With the settings posted above, /showfps was generally between 7.5 and 8. I turned those two items all the way off, and only got to between 9.5 and 10. I played around with the settings, and I got the same values at FSAA at 8x and AF at 4x, so that's what I set them to. But it still isn't as smooth as I'd expect it to be.

I double checked and added extra exclusions for CoH in Symantic, which I use for security, but that didn't change anything.

(Note that testing is done while superjumping through Grandville.)

And Grandville is like the Crysis of Cox zones

QR: Shouldnt give issues, but testing in Grandville is more than likely the place to test what the WORST framerate you can expect...

So what are your frames in other parts of the world? I would think that setup would run most areas at max settings. You might try turnin occlusion settings completly off and maybe roll back to an older driver. Check and see if anyone else if having problems with that driver/card combo on guru3d.com

Just so you may be able to narrow things down a little, i've got a GTX 480 running 260.89 drivers. I did have 260.99 but it made all my text super small and was unreadable.

I'm running with everything on max which gives a decent enough frame rate while out doors. Using your comparison, i get 40 fps jumping through GV. Capped at 75 in mish due to vertical sync.

Maybe try those drivers?

Turn off Ambient Occlusion completely.

I believe you'll see a world of difference in your framerates.

And just as an FYI, STO runs on DirectX. CoH runs on OpenGL. In other words, just because STO runs fine has no bearings on how CoH would run. Apples and oranges.

TJ, you sir are fantastic. I turned that off, and the framerate jumped right up to about 30. I was able to tweak it to get some occlusion settings without any drop off, but the change in that one took away the choppiness. If it stays like it is now, I'll be more than happy, but I'd still like to boost the framerate some more. 30 still seems low for this computer, even in Grandville. But it's more of a hobby to get it up now, rather than a necessity.

Odd. From the settings in the first post, I assumed Ambient Occlusion was off already. The log seems to say exactly that.

But yes, Ambient Occlusion is a performance hog, basically doing multiple lighting passes as far as I can tell.