City of Heroes: Live Forum Archive

Help me figure out my lag please!

Arcanaville

By Arcanaville,
Posted on: 2010-08-25 10:39 in ALL ACCESS Gameplay Technical Issues Bugs

 

Posted

If I can play normal again I'll love you all forever!!! I blew out all the computers dust yesterday and it didn't change the lag issue. The temp does go up a little when I have lag. I bought a fan to throw in there, but I am not sure I can install it. It has to plug in somewhere. Maybe it isn't compatible with my system? Says its for a vga card. My graphics card is pci-express.

---System information gathered by CoH Helper version 0.2.0.2---

DxDiag gathered at August 25, 2010 13:31 (-04:00)
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.100427-1636)
System Manufacturer: HP Pavilion 061
System Model: PE557A-ABA M1082N
BIOS: BIOS Date: 08/27/04 13:45:15 Ver: 08.00.10
Central Processor: Intel(R) Pentium(R) 4 CPU 3.20GHz (2 CPUs)
Memory: 2048MB
.Net Memory Report: 1203MB out of 2047MB available
Page File: 3010MB (933MB currently in use)
C Drive: (WDC WD2500JD-22GBB0) 159729MB out of 232986MB (68%) free
H Drive: (WDC WD2500JD-22GBB0) 947MB out of 5467MB (17%) free
I Drive: (LITE-ON DVD+RW SOHW-802S) zero-size drive
J Drive: (IDE-DVD ROM 16x) zero-size drive
Windows directory location: C:\WINDOWS
DirectX: DirectX 9.0c (4.09.0000.0904)
DirectX Diag version: 5.03.2600.5512 (32-bit version)

Display Notes: No problems found.
Sound Notes: No problems found.

No problems found.
Input Notes: No problems found.

Monitor: Plug and Play Monitor
Monitor's Max Resolution: 1600,1200
Video Device Name: NVIDIA GeForce 8500 GT
Manufacturer / Chip: NVIDIA / GeForce 8500 GT
Video Memory: 512.0 MB
Driver Version: 6.14.0011.8250
Driver Date: 3/28/2009 12:03:00 AM
Driver Language: English

Sound Device Description: SB X-Fi Surround 5.1
Driver File: ksaud.sys
Driver Version: 5.12.0001.0255
Driver Date: 12/15/2009 10:25:08 AM

Sound Device Description: Realtek HD Audio rear output
Driver File: RtkHDAud.sys
Driver Version: 5.10.0000.5172
Driver Date: 9/23/2005 6:56:28 PM


WMI Information
Motherboard Manufacturer: ASUSTeK Computer INC.
Motherboard Model: (empty)
Motherboard Product: Puffer
Motherboard Version: 1.xx
BIOS Manufacturer: American Megatrends Inc.
BIOS Name: BIOS Date: 08/27/04 13:45:15 Ver: 08.00.10
BIOS Version: A M I - 8000427
BIOS Release: 20040827000000.000000+000


Registry Information for Current User
Resolution: 1280x1024
3D Resolution: 1280x1024 (Not using renderscale)
Full Screen: Yes
Maximized: No
Screen Position: 0, 0
Refresh Rate: 60Hz
Vertical Sync Enabled: Yes


Physics Quality: Medium
Maximum Particles: 50000
Max Particle Fill? 10.000
Physics Card Enabled: No


Anti-aliasing: Off
Anisotropic Filtering: 4x
Texture LOD Bias: Smooth
Water Effects: Medium quality
Bloom: 1.000 (turned on)
Depth of Field Enabled: Yes
Desaturation Effects (Sepia) Enabled: Yes
Shader Detail: High


World Texture Level: Very High
Character Texture Level: High
World Detail Level (Vis_Scale): 1.000
Entity Detail Level: 1.000
Shadows Enabled: Yes
Shadow Mode: Stencil shadows
Shadow Map Shader: Unknown (0)
Environmental Reflections: Disabled
Advanced Occlusion Settings: No
Ambient Occlusion: Off
Occlusion Strength: Off
Blur: Bilateral
Ambient Resolution: Performance


Gamma Correction: 1.000
Geometry Buffers (VBOs) Enabled: Yes
Suppression of FX When Camera Close Enabled: Yes
Close Suppression Range: 3.000
Show Advertisements: Yes

Audio Mode: Performance
3D Audio: No
FX Sound Volume: 0.087
Music Sound Volume: 0.070

Show Advanced Graphics Options: No
Overall Graphics Quality: 0.500
Reverse Mouse Buttons: No
Save Login Username: Yes
Transfer Rate: 124646 bytes/second
Current Game Version: 1850.201007290124.20T2
Installation Directory: C:\Program Files\City of Heroes

Mod files in the Data directory
.\texture_library\MAPS\city has 1 file
.\texture_library\MAPS\Midnight_Squad has 1 file
.\texture_library\MAPS\Safeguard has 9 files
.\texture_library\MAPS\sewers has 44 files
.\texture_library\MAPS\static has 32 files
.\texture_library\V_MAPS\Outdoor_Missions has 9 files
.\texture_library\V_MAPS\Static has 16 files

 

Posted

Your computer is a bit on the weak side, but for a start you should update your graphic drivers.

And can you be more explicit regarding the lag, and how you are observing it.
E.g. if you use the command /netgraph 1, what does the output look like? A nice green 'lawn' or are the red/yellow spikes?
And does the lag also occur if you are solo inside a mission?

 

Posted

Quote:
Originally Posted by panthera View Post
Your computer is a bit on the weak side, but for a start you should update your graphic drivers.

And can you be more explicit regarding the lag, and how you are observing it.
E.g. if you use the command /netgraph 1, what does the output look like? A nice green 'lawn' or are the red/yellow spikes?
And does the lag also occur if you are solo inside a mission?
How does one deciper the netgraph output? I mean, nice short green lawn is good, but what does one with tall green spikes every 30 sec mean? What do the red/yellow spikes mean? How does one determine if the output they see is with their computer or their network versus a server issue?

I've been playing since I-1 and never could find an explanation on what I was looking at.

 

Posted

the lag is intermittent. I updated my drivers after that post and that change makes no difference. With the netgraph code I have a nice beautiful lawn when it isn't lagging. Then after a few minutes the lag hits and the lawn grows. It's green but more like a long fat rectanlge. No yellow spikes. the ping, send, and recv moves slower too

 

Posted

here is a pic of the graph. Sorry it is huge. I can never remember how to resize

 

Posted

Your lag can be server related.
The servers has been harder loaded than usual, and based on your picture it looks to me like server related lag.
Have you tried going into a mission or logging on another character, i.e. not in Preatoria? - If so, I would expect that you should have no lag.

Netgraph shows (to my understanding) network packets delivery.
Low green: packet delivered as normal
High green: packet delivered, but delayed
Yellow: not quite certain
Red: packet dropped (not delivered)

 

Posted

I'll give that a try. It happens in mission too. This toon is on Protector and this morning there is one one light on the server.

 

Posted

Ok this is in a mish villian side pinnacle

 

Posted

Hmmm

I don't know if your 'location is right, but I just tried to log in on Protector - heroside, that is. And there, there was no log, and my netgraph looked smooth.
So it seems there is something else going on.

Have you tried resetting your router, as in switch off and on?
Have you checked that there are no other applications (running in the background) taking up your resources? - A HighJackThis log might be helpful for that.

 

Posted

Logfile of Trend Micro HijackThis v2.0.4
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C:\Program Files\hijackthis\Trend Micro\HiJackThis\HiJackThis.exe

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Posted

Quote:
Originally Posted by panthera View Post
Hmmm

I don't know if your 'location is right, but I just tried to log in on Protector - heroside, that is. And there, there was no log, and my netgraph looked smooth.
So it seems there is something else going on.

Have you tried resetting your router, as in switch off and on?
Have you checked that there are no other applications (running in the background) taking up your resources? - A HighJackThis log might be helpful for that.
I'd second the suggestion of rebooting the router & modem. Here's how I handle that:

Unplug your cable/DSL modem from AC, then unplug your router from AC. Wait 30 seconds or so, then plug your modem back in. When the modem lights steady and the "internet" light is on solid plug the router back in. Wait for the router to self check and light up all it's lights and see if things work better.

I end up having to do that about once a week on my network. I'm slowly starting to despise Comcast.

COH has just been murdered by NCSoft. http://www.change.org/petitions/ncso...city-of-heroes

 

Posted

I'll try that. Comcast did say I would need to do that from time to time.

 

Posted

Don't forget to pull out the back up battery on your modem if you have the digital voice one like I do. Otherwise, pulling out the power cord won't do anything.

 

Posted

Well I did that and logged on to my lvl 50 blaster/hero. I flew around here and there and was doing great until I got attacked by a herd of monkeys on Monkey Island in PI LOL.

I do have digital voice, but I dont think I can pull a battery out of my modem. There is some button I can press and hold for a while though.

This sucks. I can't play like this. Before GR I didn't lag. I got some during Rikti raids, but I don't think that was this bad.

 

Posted

Would upgrading RAM help? I see that for Ultra Mode they recommend 4gig. I only have 2. I don't really have any money to play with though.

 

Posted

Quote:
Originally Posted by KaraK_NA View Post
Would upgrading RAM help? I see that for Ultra Mode they recommend 4gig. I only have 2. I don't really have any money to play with though.
COH will only use 2GB of RAM, however Windows is also using some of that. Upping it to 4GB (WinXP? Or are you using Vista 64 or Win7 64?) will help, but mostly what it'll do is reduce zoning times since you'll hold more of the game in memory and have to load less from the HD. Unless you're running a 64 bit OS there's no point going past 4GB as anything past that won't be used.

COH has just been murdered by NCSoft. http://www.change.org/petitions/ncso...city-of-heroes

 

Posted

Yeah I am on XP. I wouldn't mind loading quicker, but I have a fairly decent load time. It's gotten a little longer with GR though.

Is there anything I can do to my system to help my lag. I really don't want to quit playing.

 

Posted

The only things I can currently recommend trying to see if they will help is to shut down Google Chrome while playing, and also temporarily disable antivirus running in the background. Perhaps your system was on the wobbly edge of being able to play without bottlenecks and I18/GR pushed it slightly over the edge. Knocking out chrome and AV temporarily might help. It would at least isolate the problem to a lack of resources if nothing else.

You could also run the task manager in the background, play the game windowed, and see if during the lag spikes you also see CPU spikes that suggest something is overloading your PC's ability to keep up with the game.

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Posted

I'm having the same issue!


---System information gathered by CoH Helper version 0.2.0.2---

DxDiag gathered at August 25, 2010 23:49 (-07:00)
Operating System: Windows 7 Home Premium 32-bit (6.1, Build 7600) (7600.win7_gdr.100618-1621)
System Manufacturer: Micro-Star International
System Model: GX620
BIOS: GX620, BIOS Version: A1651IMS Ver1.0L
Central Processor: Intel(R) Core(TM)2 Duo CPU P8400 @ 2.26GHz (2 CPUs), ~2.3GHz
Memory: 4096MB
.Net Memory Report: 1936MB out of 3071MB available
Page File: 5031MB (1108MB currently in use)
C Drive: (WDC WD3200BEKT-22F3T0) 25042MB out of 84999MB (29%) free
D Drive: (WDC WD3200BEKT-22F3T0) 149049MB out of 212241MB (70%) free
E Drive: (Optiarc DVD RW AD-7560S) zero-size drive
Windows directory location: C:\Windows
DirectX: DirectX 11
DirectX Diag version: 6.01.7600.16385 (32-bit version)

Display Notes: No problems found.
Sound Notes: No problems found.
Input Notes: No problems found.

Monitor:
Monitor's Max Resolution: (blank)
Video Device Name: NVIDIA GeForce 9600M GT
Manufacturer / Chip: NVIDIA / GeForce 9600M GT
Video Memory: 1777 MB
Driver Version: 8.17.11.9716
Driver Date: 3/16/2010 5:01:53 PM
Driver Language: English

Sound Device Description: Speakers (Realtek High Definition Audio)
Driver File: RTKVHDA.sys
Driver Version: 6.00.0001.6101
Driver Date: 4/30/2010 4:59:12 PM


WMI Information
Motherboard Manufacturer: MSI
Motherboard Model: (empty)
Motherboard Product: MS-1651
Motherboard Version: Ver 1.000
BIOS Manufacturer: American Megatrends Inc.
BIOS Name: GX620, BIOS Version: A1651IMS Ver1.0L
BIOS Version: MSI_NB - 20081110
BIOS Release: 20081110000000.000000+000


Registry Information for Current User
Resolution: 1280x800
3D Resolution: 1280x800 (Not using renderscale)
Full Screen: Yes
Maximized: No
Screen Position: 0, 0
Refresh Rate: 60Hz
Vertical Sync Enabled: No


Physics Quality: None
Maximum Particles: 50000
Max Particle Fill? 10.000
Physics Card Enabled: No


Anti-aliasing: 8x
Anisotropic Filtering: None
Texture LOD Bias: Crisp
Water Effects: High quality
Bloom: 1.000 (turned off)
Depth of Field Enabled: Yes
Desaturation Effects (Sepia) Enabled: No
Shader Detail: Medium?


World Texture Level: Very High
Character Texture Level: Very High
World Detail Level (Vis_Scale): 2.000
Entity Detail Level: 2.000
Shadows Enabled: Yes
Shadow Mode: Unknown (5)
Shadow Map Shader: High quality
Environmental Reflections: High quality
Advanced Occlusion Settings: No
Ambient Occlusion: High quality
Occlusion Strength: Strong
Blur: Trilateral
Ambient Resolution: Quality


Gamma Correction: 1.000
Geometry Buffers (VBOs) Enabled: Yes
Suppression of FX When Camera Close Enabled: Yes
Close Suppression Range: 3.000
Show Advertisements: Yes

Audio Mode: Compatiblity
3D Audio: No
FX Sound Volume: 0.105
Music Sound Volume: 0.169

Show Advanced Graphics Options: Yes
Overall Graphics Quality: 0.000
Reverse Mouse Buttons: No
Save Login Username: Yes
Transfer Rate: 83369 bytes/second
Current Game Version: 1850.201007290124.20T2
Installation Directory: C:\Program Files\City of Heroes

Mod files in the Data directory
.\texture_library\GUI\Icons\Powers has 236 files
.\texture_library\MAPS\city has 1 file
.\texture_library\MAPS\Midnight_Squad has 1 file
.\texture_library\MAPS\Safeguard has 9 files
.\texture_library\MAPS\sewers has 44 files
.\texture_library\MAPS\static has 32 files
.\texture_library\V_MAPS\Outdoor_Missions has 9 files
.\texture_library\V_MAPS\Static has 16 files

 

Posted

Siryn, your problem is your laptop can't handle Ultra Mode, you have all the UM settings on their highest, World Detail at 200% and 8xAA.

Also, don't thread jack. Similar symptoms doesn't mean same problem. Start your own thread please.

Father Xmas - Level 50 Ice/Ice Tanker - Victory
$725 and $1350 parts lists --- My guide to computer components

Tempus unum hominem manet

 

Posted

Quote:
Originally Posted by Father Xmas View Post
Siryn, your problem is your laptop can't handle Ultra Mode, you have all the UM settings on their highest, World Detail at 200% and 8xAA.

Also, don't thread jack. Similar symptoms doesn't mean same problem. Start your own thread please.
Yep, probably not the same problem. The 9600 in that laptop has about a quarter the performance of the 9800 GT that Positron said was the minimum card necessary to enable all Ultra Mode settings at reduced quality levels. At the graphics settings listed I would expect very low frame rendering rates. That's not the same problem as apparently being described above.

Dial down settings or disable ultra mode altogether. Frame rates should improve substantially. If not, as Father Xmas advises, start a new thread so the problem can be troubleshooted independently.

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Posted

ah thread jack is a better term then hijack.

I've been keeping my task manager open the last 2 days and have noticed it spikes a lot overall. It definitely spikes when I play games of facebook.

I updated my sound card drivers. I have a sound blaster 5.1 external (I hate it). I'm going to try getting some more RAM.

 

Posted

Quote:
Originally Posted by Arcanaville View Post
Yep, probably not the same problem. The 9600 in that laptop has about a quarter the performance of the 9800 GT that Positron said was the minimum card necessary to enable all Ultra Mode settings at reduced quality levels. At the graphics settings listed I would expect very low frame rendering rates. That's not the same problem as apparently being described above.

Dial down settings or disable ultra mode altogether. Frame rates should improve substantially. If not, as Father Xmas advises, start a new thread so the problem can be troubleshooted independently.
Thanks for being civil

I'm not used to posting here and wasn't aware people would get offended. I'm also not familar with computer speak so I wasn't aware it wasn't the same issue.

Again, thanks for not being rude about it. The issue was fixed with the patch from a day or two ago.