Heeeeeeeeeeeeelp!

HI Everyone!
Ok... heres my problem, im new.. and i want to be full... im Sparkmen of Pinnacle(US) Server and i buyed a Serial Code From a 3rd party website, and they sended me an e-mail with my serial code... the problem is that when i try to use it on "upgrade Acc" or "Reactive Acc" or just USE A SERIAL CODE.. i write it and click CONTINUE and then it sends me an error...
THIS ONE :

You can't use the supplied serial code.

The supplied serial code is valid, but it can not be used to create a new account and it can not be applied to any accounts you already have.


so i cant be full and i really want to play this game, pleease anyone help me ...



PD: im from Chile (southamerica)



HOPE U CAN HELP ME.. i have sended a lot of mails ... talked with moderators and nothing :/...

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Sounds like you got scammed.
I personally never have heard of that 3rd party website
Also, you might have accidentally bought an EU code, not a US code.

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Your character does not have capped defense. Depending on your AT the cap is between 175% - 225%. Your defense is not teal in the combat window, it can go higher. STOP SAYING IT IS CAPPED! The correct term is Soft Cap.
I enjoy playing in Mids. I specialize in Melee Characters, other AT's usually bore me.

Ew...that's a sketchy site. I would trust any purchase outside the NCsoft site itself.

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The plastic tips at the end of shoelaces are called aglets. Their true purpose is sinister.
--The Question, JLU

Let me know if you figure anything out. I'll be glad to help you if you still need a serial number.

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Your character does not have capped defense. Depending on your AT the cap is between 175% - 225%. Your defense is not teal in the combat window, it can go higher. STOP SAYING IT IS CAPPED! The correct term is Soft Cap.
I enjoy playing in Mids. I specialize in Melee Characters, other AT's usually bore me.

The messagetext looks a lot like the one I got when I accidentaly bought an EU pack for my US account.
I bought it from NCSoft's site, so I contacted support and got a full refund.

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mmm... i have talked with the third party website and they said that the serial is right and is US.. and .. i have sended e-mails and i have talked with a moderator and he didnt told me something bad with that site... and if they selled me a false serial code.. the error will say INVALID CODE... or IT HAS BEEN USE ALREADY... yeah.. i want a serial code yet.. i spended 20.99 dolars for 60 days Y_Y

Edit: i Hope Ncsoft make a full refund too u.u

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Which serial code did you buy? My guess would be either you bought one for an EU account or you bought a time card code instead of a game code.

The error message says that the code itself is valid but cannot be applied to your account. I can think of three reasons for that:
1. You bought a code for the wrong region
2. You bought a game time code which requires you to have a full account first
3. You bought a 14-day free trial code (yes, apparently this 3rd party website sells those and that alone is enough to make me VERY suspicious of them).

I would check the email they sent and see if it says what type of code they sent you.

EDIT: Based on your last post the answer is number 2. You need to upgrade your account to a full account before you can apply a game time code. the third party website sells the CoH Good versus Evil edition but are apparently out of stock so you'll need to get one from a different source (either the NCSoft store or another vendor).

EDIT2: Also, NCSoft won't give you a refund since you didn't buy anything from them. You'd have to talk to the third party website and given the nature of their products I strongly suspect they have a no refunds policy.

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how can i get full game without buying the game box? ... in my country the game doesnt exists ... i dont want to think that i loose my money u.u SOMEONE HELP ME PLEASE! ... no one have serials without use? just to be full 10 days 15 days at least 3 days works for me please somebody help me u.u.

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Send a private message to _Pine_, he seemed to express interest in helping you get a serial code a few posts up.

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ya, i sended him a private right now..

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If _Pine_ can't assist you you might try buying it through the NCSoft store.
https://secure.ncsoft.com/cgi-bin/St...ory&category=2

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Yet another South America purchasing problem.

Good news it's not Brazil but I don't know if Chile is equally hosed when it comes to buying through the US online store as Brazil.

Oh, the site you bought the time card from, also sells inf, big NO NO so you may want to delete that bit of information.

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Father Xmas - Level 50 Ice/Ice Tanker - Victory
$725 and $1350 parts lists --- My guide to computer components

Tempus unum hominem manet

They offer scamming on both ends? What a full-service crew!

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There are no words for what this community, and the friends I have made here mean to me. Please know that I care for all of you, yes, even you. If you Twitter, I'm MrThan. If you're Unleashed, I'm dumps. I'll try and get registered on the Titan Forums as well. Peace, and thanks for the best nine years anyone could ever ask for.

LOL @ Full-Service Scamming, Dumple.

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yeah i think all southamerica have the same problem :/...
the only way to resolve this is to get a serial to be full...i still need it ..
when you buy the game it comes with 3 serials to be full or not???

well if somebody have one without use please PM it to me !! D:

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Got it all taken care of =)

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Your character does not have capped defense. Depending on your AT the cap is between 175% - 225%. Your defense is not teal in the combat window, it can go higher. STOP SAYING IT IS CAPPED! The correct term is Soft Cap.
I enjoy playing in Mids. I specialize in Melee Characters, other AT's usually bore me.

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Dr. Todt's theme.
i make stuff...