Help, I'm crashing in everything but safe mode
By
Father Xmas,
Posted on: 2010-06-20 14:08 in ALL ACCESS Gameplay Technical Issues Bugs
I'm actually having the same crashing issues... CoX ran fine and stable until earlier this week around Tuesday or so. I haven't made any system changes, and I don't think it's an overheating issue.
But it just seems to happen completely random, either when I enter a large battle, or just simple idling in Pocket D or Atlas Park.
I have 4 GB DDR2, a Geforce 9800 GT, and a dual core AMD Athleon 64x processor.
flashrains, post a log from running CoH Helper as it will give information about your system and the CoH installation and settings.
Then, post a log from running HijackThis. This will show what else is going on on your computer while you are playing CoH.
OverlordOutpost, please start your own thread detailing your problems and provide the logs from the programs listed above. The instructions for resolving flashrains problems may be different than yours, and it can get very confusing when giving instructions. Also, those trying to help can get confused with mulitple issues in the same thread.
If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.
Black Pebble is my new hero.
City of Heroes Helper says this:
Quote:
HiJackThis says this:|
---System information gathered by CoH Helper version 0.2.0.2--- DxDiag gathered at June 20, 2010 19:52 (-04:00) Operating System: Windows Vista™ Home Premium (6.0, Build 6000) (6000.vista_gdr.100218-0019) System Manufacturer: Gigabyte Technology Co., Ltd. System Model: 965P-DS3 BIOS: Award Modular BIOS v6.00PG Central Processor: Intel(R) Core(TM)2 Duo CPU E6750 @ 2.66GHz (2 CPUs), ~2.7GHz Memory: 2014MB .Net Memory Report: 1612MB out of 2013MB available Page File: 3050MB (1212MB currently in use) C Drive: (Hitachi HDP725050GLA360 ATA Device) 218061MB out of 456455MB (47%) free D Drive: (Hitachi HDP725050GLA360 ATA Device) zero-size drive G Drive: (WDC WD2500AAKS-00SBA0 ATA Device) 14468MB out of 230000MB (6%) free I Drive: (Multi Flash Reader USB Device) 67850MB out of 305168MB (22%) free E Drive: (_NEC DVD_RW ND-3500AG SCSI CdRom Device) zero-size drive F Drive: (HITACHI DVD-ROM GD-3000 SCSI CdRom Device) zero-size drive Windows directory location: C:\Windows DirectX: DirectX 10 DirectX Diag version: 6.00.6000.16386 (32-bit version) Display Notes: No problems found. Sound Notes: No problems found. No problems found. Input Notes: No problems found. Monitor: ViewSonic VA2223wm Monitor's Max Resolution: (blank) Video Device Name: NVIDIA GeForce 8800 GT Manufacturer / Chip: NVIDIA / GeForce 8800 GT Video Memory: 1250 MB Driver Version: 8.17.0012.5721 Driver Date: 6/7/2010 7:57:00 PM Driver Language: English Sound Device Description: Speakers (Realtek High Definition Audio) Driver File: RTKVHDA.sys Driver Version: 6.00.0001.5334 Driver Date: 12/12/2006 9:33:12 AM Sound Device Description: Realtek Digital Output (Realtek High Definition Audio) Driver File: RTKVHDA.sys Driver Version: 6.00.0001.5334 Driver Date: 12/12/2006 9:33:12 AM WMI Information Motherboard Manufacturer: Gigabyte Technology Co., Ltd. Motherboard Model: (empty) Motherboard Product: 965P-DS3 Motherboard Version: BIOS Manufacturer: Award Software International, Inc. BIOS Name: Award Modular BIOS v6.00PG BIOS Version: GBT - 42302e31 BIOS Release: 20070528000000.000000+000 Registry Information for Current User Resolution: 1920x1030 3D Resolution: 1920x1024 (Not using renderscale) Full Screen: No Maximized: Yes Screen Position: 0, 0 Refresh Rate: 60Hz Vertical Sync Enabled: No Physics Quality: None Maximum Particles: 100 Max Particle Fill? 10.000 Physics Card Enabled: No Anti-aliasing: 4x Anisotropic Filtering: None Texture LOD Bias: Crisp Water Effects: None Bloom: 1.000 (turned off) Depth of Field Enabled: No Desaturation Effects (Sepia) Enabled: No Shader Detail: Unknown (4) World Texture Level: Low Character Texture Level: Medium World Detail Level (Vis_Scale): 0.500 Entity Detail Level: 0.300 Shadows Enabled: No Shadow Mode: Disabled Shadow Map Shader: High quality Environmental Reflections: Disabled Advanced Occlusion Settings: No Ambient Occlusion: Off Occlusion Strength: Off Blur: Bilateral Ambient Resolution: Performance Gamma Correction: 1.000 Geometry Buffers (VBOs) Enabled: Yes Suppression of FX When Camera Close Enabled: Yes Close Suppression Range: 3.000 Show Advertisements: Yes Audio Mode: Compatiblity 3D Audio: Yes FX Sound Volume: 0.369 Music Sound Volume: 0.180 Show Advanced Graphics Options: No Overall Graphics Quality: 0.000 Reverse Mouse Buttons: No Save Login Username: Yes Transfer Rate: 558824 bytes/second Current Game Version: 1800.201005212331.2T Installation Directory: C:\Games\City of Heroes Mod files in the Data directory .\texture_library\GUI\Icons\Powers has 1221 files .\texture_library\loading_screens\City_Zones has 8 files .\texture_library\MAPS\city has 1 file .\texture_library\MAPS\Midnight_Squad has 1 file .\texture_library\MAPS\Safeguard has 9 files .\texture_library\MAPS\sewers has 44 files .\texture_library\MAPS\static has 32 files .\texture_library\V_MAPS\Outdoor_Missions has 9 files .\texture_library\V_MAPS\Static has 16 files |
Quote:
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Logfile of Trend Micro HijackThis v2.0.4 Scan saved at 7:57:58 PM, on 6/20/2010 Platform: Windows Vista (WinNT 6.00.1904) MSIE: Internet Explorer v7.00 (7.00.6000.16982) Boot mode: Normal Running processes: C:\Windows\SYSTEM32\WISPTIS.EXE C:\Windows\system32\taskeng.exe C:\Program Files\Common Files\microsoft shared\ink\TabTip.exe C:\Windows\system32\Dwm.exe C:\Windows\Explorer.EXE C:\Windows\RtHDVCpl.exe C:\Program Files\Common Files\Java\Java Update\jusched.exe C:\Program Files\Microsoft Security Essentials\msseces.exe C:\Program Files\iTunes\iTunesHelper.exe C:\Users\Hilary\AppData\Local\Google\Update\Google Update.exe C:\Windows\system32\WTablet\Wacom_TabletUser.exe C:\Program Files\Steam\Steam.exe C:\Windows\ehome\ehtray.exe C:\Users\Hilary\AppData\Roaming\Dropbox\bin\Dropbo x.exe C:\Windows\ehome\ehmsas.exe G:\Program Files\Trillian\trillian.exe C:\Program Files\Mozilla Firefox\firefox.exe C:\Program Files\Common Files\Microsoft Shared\Ink\InputPersonalization.exe C:\Windows\system32\wuauclt.exe C:\Windows\system32\taskeng.exe C:\Windows\system32\NOTEPAD.EXE C:\Windows\system32\SearchFilterHost.exe C:\Windows\system32\NOTEPAD.EXE C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157 R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = *.local R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = O1 - Hosts: ::1 localhost O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe O4 - HKLM\..\Run: [JMB36X IDE Setup] C:\Windows\JM\JMInsIDE.exe O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe" O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe" O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe O4 - HKLM\..\Run: [MSSE] "c:\Program Files\Microsoft Security Essentials\msseces.exe" -hide -runkey O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe" O4 - HKLM\..\Run: [AdobeAAMUpdater-1.0] "C:\Program Files\Common Files\Adobe\OOBE\PDApp\UWA\UpdaterStartupUtility.e xe" O4 - HKLM\..\Run: [SwitchBoard] C:\Program Files\Common Files\Adobe\SwitchBoard\SwitchBoard.exe O4 - HKLM\..\Run: [AdobeCS5ServiceManager] "C:\Program Files\Common Files\Adobe\CS5ServiceManager\CS5ServiceManager.ex e" -launchedbylogin O4 - HKCU\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter O4 - HKCU\..\Run: [Google Update] "C:\Users\Hilary\AppData\Local\Google\Update\Googl eUpdate.exe" /c O4 - HKCU\..\Run: [Steam] "C:\Program Files\Steam\Steam.exe" -silent O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE') O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE') O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE') O4 - Startup: Dropbox.lnk = C:\Users\Hilary\AppData\Roaming\Dropbox\bin\Dropbo x.exe O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\Office12\REFIEBAR.DLL O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/ge...sh/swflash.cab O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dll O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe O23 - Service: SBSD Security Center Service (SBSDWSCService) - Safer Networking Ltd. - C:\Program Files\Spybot - Search & Destroy\SDWinSec.exe O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files\Common Files\Steam\SteamService.exe O23 - Service: NVIDIA Stereoscopic 3D Driver Service (Stereo Service) - NVIDIA Corporation - C:\Program Files\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe O23 - Service: Adobe SwitchBoard (SwitchBoard) - Adobe Systems Incorporated - C:\Program Files\Common Files\Adobe\SwitchBoard\SwitchBoard.exe O23 - Service: TabletServiceWacom - Wacom Technology, Corp. - C:\Windows\system32\Wacom_Tablet.exe -- End of file - 6523 bytes |
First things first, update Windows Vista to Service Pack 2. You don't even have Service Pack 1 installed. Once you've updated to SP2 make sure that you install all updates from Windows Update.
I'd recommend setting an exception in Microsoft Security Essentials for your CoH installation directory. Open MSE, click the Setting tab, click the Excluded files and locations listing in the left column, click the Add button and point it to your CoH installation directory. Your installation directory is C:\Games\City of Heroes
If you are launching CoH through Steam, don't. Instead, use the CoH updater to launch the game. I've seen problems reported with people running it through Steam. They resolved it by uninstalling Steam and reinstalling the game from the download link on the Account page on the PlayNC site.
I've seen reports of a problem when a Pen is installed but don't recall what it is.
If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.
Black Pebble is my new hero.
I don't? Funny, I could swear I installed that before I put Mass Effect on this machine. Guess I'll do it again. I am also not launching it through Steam. Where is Microsoft Security Essentials? I can't find it in my control panel.
Nope, you don't. That's why CoH Helper put your OS in yellow, since it's something that's needing updating.
MSE should be in your System Tray, you may need to click the arrow to see all the ones it can't load into the tray. Looks like a little green house or castle with a flag on top. You should be able to open it from Start > All Programs > Microsoft Security Essentials.
If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.
Black Pebble is my new hero.
Alright, those changes have been made. Hopefully I will have fewer problems now...
You have a lot of stuff that runs in the background taking up valuable resources. These are programs that you can use when you need them, and don't need to 'on' all the time.
I'd turn off the ones here that I have highlighted for you.
There were a couple I didn't recognize, and you may need them. If not, I'd shut them down too.
�Many things worth doing in the world had been declared impossible before they were done.� The tablet problem? I seem to remember a problem with tablet drivers but I don't remember exactly what.
Father Xmas - Level 50 Ice/Ice Tanker - Victory
$725 and $1350 parts lists --- My guide to computer components
Tempus unum hominem manet
Well, updating Windows didn't help... I'll try turning those things off. How do I turn those things off?
Every time I'm on a large team, I crash as soon as I enter combat unless I am running in safe mode. Even minimum graphics doesn't help. I THINK my graphics card is an ATI, but I'm not sure - in any case, it's a powerful one; can run Mass Effect 2 at max settings, and I think (not sure, would have to ask my brother who plays it and gave me the card) it can handle Crysis pretty well too. What information must I provide in order to diagnose and fix this problem, and how do I find said information? I know next to nothing about omputers. I would ask my brother, who builds them, but he's gone off to camp.
EDIT: Actually it's a GeForce 8800 GT. Also, I'm running Vista 32-bit.