Make sure you're using your City of Heroes password and not your NCSoft account password. They're different (or they can be, anyway). Failing that, file a Support ticket.
"You don't lose levels. You don't have equipment to wear out, repair, or lose, or that anyone can steal from you. About the only thing lighter than debt they could do is have an NPC walk by, point and laugh before you can go to the hospital or base." -Memphis_Bill
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it can take some time for the payment server and login server to synch. It sounds like you updated on Weekend, when nobody was in office to process the payment and reactivate the login.
if you can't login by Tuesday, contact customer service. Basically, give them a standard working day to process your account, which would be Monday.
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Well the one I changed said it was for the game account.|
Originally Posted by DarkGob
Make sure you're using your City of Heroes password and not your NCSoft account password. They're different (or they can be, anyway). Failing that, file a Support ticket.
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Originally Posted by je_saist
it can take some time for the payment server and login server to synch. It sounds like you updated on Weekend, when nobody was in office to process the payment and reactivate the login.
if you can't login by Tuesday, contact customer service. Basically, give them a standard working day to process your account, which would be Monday. |
Hmm, still not wokring.
I will be the same as you use to log in to the forums.
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I tried that, though my username here is different from the username NCsoft says my game account is. And I vaguelly remember using the latter when I last played.
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Originally Posted by Red Valkyrja
I will be the same as you use to log in to the forums.
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When they move to the new forums they made it the same info as you log in to the game with. So if you can log in to the forum then you can log in to the game, if you can log in to the game then you can log in the the forums.|
Originally Posted by Aurell
I tried that, though my username here is different from the username NCsoft says my game account is. And I vaguelly remember using the latter when I last played.
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Just use the same User name and password that you are using here and that should log you in.
"All right, they're on our left, they're on our right, they're in front of us, they're behind us...they can't get away this time"- Chesty Puller US Marine Corps
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Your visible username (Aurell) doesn't matter. The one that you log into the forums with (in the username/password form) is what matters. That one is exactly the same as your game login now.
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Originally Posted by Aurell
I tried that, though my username here is different from the username NCsoft says my game account is. And I vaguelly remember using the latter when I last played.
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Paragon Wiki: http://www.paragonwiki.com
City Info Terminal: http://cit.cohtitan.com
Mids Hero Designer: http://www.cohplanner.com
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Originally Posted by Dispari
I don't know why Dink thinks she's not as sexy as Jay was. In 5 posts she's already upstaged his entire career.
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Activation of any kind on the live server should be instantaneous. It is only the test server that "should" lag behind, as the sync system usually doesn't run on the weekends.|
Originally Posted by je_saist
it can take some time for the payment server and login server to synch. It sounds like you updated on Weekend, when nobody was in office to process the payment and reactivate the login.
if you can't login by Tuesday, contact customer service. Basically, give them a standard working day to process your account, which would be Monday. |
If it takes more than an hour for the Live servers to recognize that you've restarted your account, contact support immediately.
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Yep I'm using the same log in as I do here. Though here if it's set to North America it says it's incorrect - there isn't soem way I've set it to that in game is there? Don't know how. Anyway I sent off a message to support.
Are you EU?
Do you have the right cliente?
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Originally Posted by VoodooGirl
[*]Watching out for the Spinning Disco Portal of D00M!*
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UK. I assumed I had the right client, I clicked 'download PC client' from NCsoft.
edit: the one I downloaded was CohUpdater.EU.exe
Okay so after a long period of not playing I decided to reactivate my account and re-download the game. I did this, and got the email saying it was active.
Now however, when I try to log in using the name that the NCsoft site says the account is I always get a message saying either username or password are incorrect. I've changedthe password twice through the NCsoft site but it still wont let me in.