Getting fed up with email issue.

What? Do you want help with this?

Storm

Don�t say things. What you are stands over you the while, and thunders so that I cannot hear what you say to the contrary. - R.W. Emerson

Yikes ... I never thought of that - log in to your NCSoft Master account and be sure that you still have sole access to it. Friends of mine have recently had their accounts hacked and stolen (we play Aion together sometimes)...

Storm

Disconnect? I've never fallen for a phishing scam after an incident with WoW that made me have to have an authenticator I DIDN'T HAVE. The email would not have changed. I'm the only one with the account info.

Perfect Storm and others have mentioned a problem with accounts being hacked if you've played one of NCSoft's other games... Aion, I think, was vulnerable to being used as a "back door" of sorts for hackers. It couldn't hurt to double check, jus' sayin'.

Don�t say things. What you are stands over you the while, and thunders so that I cannot hear what you say to the contrary. - R.W. Emerson

I don't have Aion. Funny that they try to phish me for a game I don't have via email tho.

Just re-iterating this. There is no harm in double checking that this is not the issue, right?

And if that fails (i.e. it shows the correct e-mail), contact customer support by phone since no player is going to be able to resolve this issue:

Phone Support
We offer telephone support for billing and technical support issues only. You may contact a member of our Billing or Technical Support Teams by calling the number below. We do not offer telephone support for general game support issues. Any calls regarding game support will be directed to use one of the available support methods listed in the Game Support section.

From within the US: 1-512-225-6359
From outside the US: (++1) 512-225-6359
Mon-Fri
12pm to 5pm, Central

--Rad

That sort of thing happens all the time - somehow they get hold of your email address and you just get mass-mailed for stuff you don't necessarily have - it works really well for WoW, since they have such a huge subscriber base ... chances are they will get enought clicks on their phish to make the time spent profitable.

You'd be surprised at how many people think that something like THIS is a grammatically correct message sent by the game publisher:

---
This email warns you that <insert game publisher name here> investigating your for possible attempt sell account. Go to link below and enter required info to prevent you account to be banned for permanent ensure to enter all required info to keep account active.
---

Sad, but true ...

Getting back to your initial difficulty... I'll try to help by explaining my own email address situation: I have DSL and my email account through my phone company, which at one time was a small, local, family owned business. Let's call the company Alpine Telephone (not the real name, of course). My email address was "myname@alpine.com" (not my real email address, of course). The small, local, family owned Telco was bought out soon after I got the DSL service by a (I will be polite and politically correct here, even though I despise the company) larger, not local and not in the least bit family-oriented company that apparently "collects" small, local, family owned Telcos to add to its conglomeration. Let's call them HairJoint.com They gave me a new email address, "myname@hairjoint.net"... but they made my old email address an alias for the new one so that people could still use the "myname@alpine.com" address.

I use the "alpine.com" address as my official email address, simply because I really don't want to go through the hassle of changing my email address everywhere in the known universe (ok, small exaggeration - sorry ). However, I discovered that when I used their webmail application to send email to people, it put the "hairjoint.net" address into the from and reply-to fields in the emails. Now, I never used the webmail application to send email to NCSoft or any other place where the email address in the headers of my email would have to precisely match the email address they had on file for me, but if I had, likely they would have sent me the same "doesn't match" message that they've sent to you.

Is it at all possible, even though you are using the same email account you've always used, that the email address in the headers is different than the one you believe you are using? Given the type of scenario above?

Just one possibility.

Sorry to be so long-winded.

Storm

Actually, that is TYPICAL. They spam millions of email accounts and hope they get lucky. I get phishing emails every so often warning me about my account at EBay - which I don't have, or my accounts at various banks - where I have never done business, etc.

This is in the development forums not player help. I was hoping for a red name to reply >.< And I just checked, the email is even verified.

From the description at the top of these forums:

Since you seem unwilling to take the advice given, I suggest you go through the official support channels. A phone number has been provided, use it.

Don�t say things. What you are stands over you the while, and thunders so that I cannot hear what you say to the contrary. - R.W. Emerson

Angel Red
"We're heroes. Fighting injustice is the thing we do." ~Rebel Scum

While that's a good work around, it'd be convenient to reply via email

Soooo you aren't going to use the intelligent suggestion that will actually work because you pig-headedly want to use your e-mail? No wonder there are issues here.

Seems that way. So, I'm done.

Angel Red
"We're heroes. Fighting injustice is the thing we do." ~Rebel Scum

I'm certain it'll get worked out eventually till then I will use the work around never said I wouldn't, just that I'd prefer email