I cannot log into COX, fire wall/maintenance...
By
Back_Blast,
Posted on: 2010-05-04 17:24 in ALL ACCESS Gameplay Technical Issues Bugs
Quote:
I will have to try again tomorrow... -_-; I'm starting to get to tired/frustrated to keep doing this tonight.
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Originally Posted by je_saist
okay: when you are at this page: ftp://ftp.coh.com/support_tool/
RIGHT CLICK on the link and choose SAVE AS. Save the file to it's own folder, say like C:\networktool Then try to run the program. |
My Lego Models http://www.flickr.com/photos/30369639@N07/ lemur lad: God you can't be that stupid... I'm on at the same time as you for once, and not 20 minutes into it you give me something worth petitioning?Lady-Dee: Hey my fat keeps me warm in the winter and shady in the summer.
I just had this error this morning. I'm not sure if the login servers are down as I've haven't saw posts about it yet.
Using the support tool, one part of the output file is relevant in the section for:
Updaters & Login Port Tests.
[...]
Code:
Any comments?
Check: Login Server Check (216.107.249.131) --> problem connecting to "216.107.249.131", port 2106: Unknown error
Check: Login Server Check (206.127.144.229) --> problem connecting to "206.127.144.229", port 2106: Unknown error
Silly of me not to check this before, but I'm guessing this has something to do with it:
http://www.cityofheroes.com/news/ser...er_status.html
Edit: For those of you who got here late, the status lists all servers as either down or unknown.
Thank god its maintenence.
I just tried to log in and then saw this post when I was unable to connect, I was thinking 'oh my god not again, first the game crashes whenever i try to do anything now it wont even let me on'. Im glad somewhere cleared this up because I just changed my account password and i thought id broke it lol.
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Yes but this was happening to me after maintenance though.
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Originally Posted by Sunstormer
Thank god its maintenence.
I just tried to log in and then saw this post when I was unable to connect, I was thinking 'oh my god not again, first the game crashes whenever i try to do anything now it wont even let me on'. Im glad somewhere cleared this up because I just changed my account password and i thought id broke it lol. |
My Lego Models http://www.flickr.com/photos/30369639@N07/ lemur lad: God you can't be that stupid... I'm on at the same time as you for once, and not 20 minutes into it you give me something worth petitioning?Lady-Dee: Hey my fat keeps me warm in the winter and shady in the summer.
I'll have to call Customer Support and see what happens then.
My Lego Models http://www.flickr.com/photos/30369639@N07/ lemur lad: God you can't be that stupid... I'm on at the same time as you for once, and not 20 minutes into it you give me something worth petitioning?Lady-Dee: Hey my fat keeps me warm in the winter and shady in the summer.
Have you been able as yet to run the network tool? It would help if you could. I suspect Support will want you to.
It is known that there are an infinite number of worlds, simply because there is an infinite amount of space for them to be in. However, not every one of them is inhabited. Therefore, there must be a finite number of inhabited worlds. Any finite number divided by infinity is as near to nothing as makes no odds, so the average population of all the planets in the Universe can be said to be zero. From this it follows that the population of the whole Universe is also zero, and that any people you may meet from time to time are merely the products of a deranged imagination.
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That's the problem, when ever I tried to open it, it kept giving me a list of programs to view it in first. |
Originally Posted by Back_Blast
Have you been able as yet to run the network tool? It would help if you could. I suspect Support will want you to.
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That and I even tried making a new folder for it and then it kept saying I was using the wrong name.
My Lego Models http://www.flickr.com/photos/30369639@N07/ lemur lad: God you can't be that stupid... I'm on at the same time as you for once, and not 20 minutes into it you give me something worth petitioning?Lady-Dee: Hey my fat keeps me warm in the winter and shady in the summer.
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Robo: right off hand, there's something /really/ screwy with your computer then.|
Originally Posted by Robo_Knight
That's the problem, when ever I tried to open it, it kept giving me a list of programs to view it in first.
That and I even tried making a new folder for it and then it kept saying I was using the wrong name. |
***
Okay, here's what I'd like you to do.
First: go here and follow the instructions on this webpage: http://www.mydigitallife.info/2007/0...elcome-screen/
Second: Reboot the computer:
as the computer starts up, start tapping the F8 button.
Yes, I'm sending you into safe mode.
According to this post: http://boards.cityofheroes.com/showp...2&postcount=11 :: you are using Vista/Win7.
You should be presented with click-login with your username.
There may also be another login labeled Administrator
If there is, I want you to login as Administrator. If there is not... go ahead and just log-in with your existing username.
***
Now, logged in as (hopefully) the admin in safe mode, NOW try to go open up the netinfotool_allOS_USEU.exe file.
If you still get an error where the program will not launch, your computers ability to understand binary executable files is damaged.
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I will have to do that when I get home then, thank you Je_Saist.
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Originally Posted by je_saist
Robo: right off hand, there's something /really/ screwy with your computer then.
*** Okay, here's what I'd like you to do. First: go here and follow the instructions on this webpage: http://www.mydigitallife.info/2007/0...elcome-screen/ Second: Reboot the computer: as the computer starts up, start tapping the F8 button. Yes, I'm sending you into safe mode. According to this post: http://boards.cityofheroes.com/showp...2&postcount=11 :: you are using Vista/Win7. You should be presented with click-login with your username. There may also be another login labeled Administrator If there is, I want you to login as Administrator. If there is not... go ahead and just log-in with your existing username. *** Now, logged in as (hopefully) the admin in safe mode, NOW try to go open up the ftp://ftp.coh.com/support_tool/netinfotool_allOS_USEU.exe file. If you still get an error where the program will not launch, your computers ability to understand binary executable files is damaged. |
My Lego Models http://www.flickr.com/photos/30369639@N07/ lemur lad: God you can't be that stupid... I'm on at the same time as you for once, and not 20 minutes into it you give me something worth petitioning?Lady-Dee: Hey my fat keeps me warm in the winter and shady in the summer.
Yep, try that and if you can, do these as well and post results:
- CoH Helper - it will show us basic computer settings and your CoH configuration.
- HijackThis - it will show us what's running on your computer concurrently with CoH. Click on "Do a system Scan and save a logfile." It will automatically open up Notepad and put the info there. Make sure Wordwrap is off in Notepad (Format > Wordwrap unchecked) before you cut and paste here.
But do them in 'regular mode' so we get the best info.
It is known that there are an infinite number of worlds, simply because there is an infinite amount of space for them to be in. However, not every one of them is inhabited. Therefore, there must be a finite number of inhabited worlds. Any finite number divided by infinity is as near to nothing as makes no odds, so the average population of all the planets in the Universe can be said to be zero. From this it follows that the population of the whole Universe is also zero, and that any people you may meet from time to time are merely the products of a deranged imagination.
Just for another data-point, I've been having the same issue since the most recent patch hit Test. However, it's only affecting attempts to log into Test server. I can get into the Live servers just fine; I did just today.
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It sounds to me like he's lost the association for a file with extension .exe, which could point to a corrupt registry or missing entry.
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Originally Posted by je_saist
Robo: right off hand, there's something /really/ screwy with your computer then.
<snip> If you still get an error where the program will not launch, your computers ability to understand binary executable files is damaged. |
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Originally Posted by Hyperstrike
English does not borrow from other languages. English follows other languages down dark alleys, hits them over the head, and rifles through their pockets for loose grammar.
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That's weird, I actually tried getting on Test, but it was the same there as well.
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Originally Posted by Human_Being
Just for another data-point, I've been having the same issue since the most recent patch hit Test. However, it's only affecting attempts to log into Test server. I can get into the Live servers just fine; I did just today.
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My Lego Models http://www.flickr.com/photos/30369639@N07/ lemur lad: God you can't be that stupid... I'm on at the same time as you for once, and not 20 minutes into it you give me something worth petitioning?Lady-Dee: Hey my fat keeps me warm in the winter and shady in the summer.
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or a corrupted user account. Hence trying to get him to try this in safe mode as admin.
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Originally Posted by ZephyrWind
It sounds to me like he's lost the association for a file with extension .exe, which could point to a corrupt registry or missing entry.
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I am at college right now, when I get home I will do this. By the way, I haven't done anything that would corrupt my user account.
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Originally Posted by je_saist
or a corrupted user account. Hence trying to get him to try this in safe mode as admin.
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My Lego Models http://www.flickr.com/photos/30369639@N07/ lemur lad: God you can't be that stupid... I'm on at the same time as you for once, and not 20 minutes into it you give me something worth petitioning?Lady-Dee: Hey my fat keeps me warm in the winter and shady in the summer.
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Perhaps not intentionally but it can still happen by accident, via a virus or other malicious code, or just a general glitch in your system. Stuff happens.|
Originally Posted by Robo_Knight
I am at college right now, when I get home I will do this. By the way, I haven't done anything that would corrupt my user account.
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To err is human, to really foul things up takes a computer.
It is known that there are an infinite number of worlds, simply because there is an infinite amount of space for them to be in. However, not every one of them is inhabited. Therefore, there must be a finite number of inhabited worlds. Any finite number divided by infinity is as near to nothing as makes no odds, so the average population of all the planets in the Universe can be said to be zero. From this it follows that the population of the whole Universe is also zero, and that any people you may meet from time to time are merely the products of a deranged imagination.
I tried opening the game in safe mode and I still can't get in, same message.
My Lego Models http://www.flickr.com/photos/30369639@N07/ lemur lad: God you can't be that stupid... I'm on at the same time as you for once, and not 20 minutes into it you give me something worth petitioning?Lady-Dee: Hey my fat keeps me warm in the winter and shady in the summer.
Ah, THIS is the stuff you need to be doing in safe mode. Don't worry about accessing the game right this sec. We are wondering if there's more wrong with your system than just CoH at this point.
Quote:
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Originally Posted by je_saist
Robo: right off hand, there's something /really/ screwy with your computer then.
*** Okay, here's what I'd like you to do. First: go here and follow the instructions on this webpage: http://www.mydigitallife.info/2007/0...elcome-screen/ Second: Reboot the computer: as the computer starts up, start tapping the F8 button. Yes, I'm sending you into safe mode. According to this post: http://boards.cityofheroes.com/showp...2&postcount=11 :: you are using Vista/Win7. You should be presented with click-login with your username. There may also be another login labeled Administrator If there is, I want you to login as Administrator. If there is not... go ahead and just log-in with your existing username. *** Now, logged in as (hopefully) the admin in safe mode, NOW try to go open up the netinfotool_allOS_USEU.exe file. If you still get an error where the program will not launch, your computers ability to understand binary executable files is damaged. |
It is known that there are an infinite number of worlds, simply because there is an infinite amount of space for them to be in. However, not every one of them is inhabited. Therefore, there must be a finite number of inhabited worlds. Any finite number divided by infinity is as near to nothing as makes no odds, so the average population of all the planets in the Universe can be said to be zero. From this it follows that the population of the whole Universe is also zero, and that any people you may meet from time to time are merely the products of a deranged imagination.
I'm in the NCSoft Game Advisor now, but it won't complete, it keeps saying that I'm not connected to the internet.
My Lego Models http://www.flickr.com/photos/30369639@N07/ lemur lad: God you can't be that stupid... I'm on at the same time as you for once, and not 20 minutes into it you give me something worth petitioning?Lady-Dee: Hey my fat keeps me warm in the winter and shady in the summer.
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Robo, are you able to run other programs on your home computer? For example, can you open Internet Explorer?|
Originally Posted by Robo_Knight
That's weird, I actually tried getting on Test, but it was the same there as well.
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If he can do that, then it's not that he can't open .exe files, which makes it more complicated...
However, we've seen malware removal mess with the registry key that defines how the OS handles .exe files - because the malware had modified the key to force its own executable to load first every time any other program was accessed. When the malware executable is removed without restoring the registry key, the OS can't open any .exe files because it can't find the malware executable to load first.
What Robo is describing is definitely not normal behavior, and it sounds suspiciously like malware-related behavior.
Storm
Serenity is not freedom from the storm, but peace amid the storm ...
It looks like Norton was the cause of all of this.
I thought I deleted all of it, but I guess not.
Anyway, I'm in the process of stabbing Norton with a Rusty Chain Saw as we speak...
My Lego Models http://www.flickr.com/photos/30369639@N07/ lemur lad: God you can't be that stupid... I'm on at the same time as you for once, and not 20 minutes into it you give me something worth petitioning?Lady-Dee: Hey my fat keeps me warm in the winter and shady in the summer.
Everything having to do with Norton is now gone and I can once again play COX.
Thank you for all of your help guys.
My Lego Models http://www.flickr.com/photos/30369639@N07/ lemur lad: God you can't be that stupid... I'm on at the same time as you for once, and not 20 minutes into it you give me something worth petitioning?Lady-Dee: Hey my fat keeps me warm in the winter and shady in the summer.
Wow. What a hassle. Just goes to show you that a virus program is much like a virus itself.
Good work getting things cleared up though!
Sermon
@sermon
One of Six, Cannibal 6
RIGHT CLICK on the link and choose SAVE AS.
Save the file to it's own folder, say like C:\networktool
Then try to run the program.