I cannot log into COX, fire wall/maintenance...
By
Back_Blast,
Posted on: 2010-05-04 17:24 in ALL ACCESS Gameplay Technical Issues Bugs
what error message are you getting when you try to login?
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The game client was unable to connect to the login server. This may be due to a local network issue such as a firewall block, or may be because the login server is down for maintenance. Please check your network settings and try again, or check http://www.cityofheroes.com/servers/index.html for current server status.
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Originally Posted by je_saist
what error message are you getting when you try to login?
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My Lego Models http://www.flickr.com/photos/30369639@N07/ lemur lad: God you can't be that stupid... I'm on at the same time as you for once, and not 20 minutes into it you give me something worth petitioning?Lady-Dee: Hey my fat keeps me warm in the winter and shady in the summer.
I just allowed everything I could find about COX into the list of programs that my fire wall will let through and that did not work.
My Lego Models http://www.flickr.com/photos/30369639@N07/ lemur lad: God you can't be that stupid... I'm on at the same time as you for once, and not 20 minutes into it you give me something worth petitioning?Lady-Dee: Hey my fat keeps me warm in the winter and shady in the summer.
I have also turned off my fire wall again and I still can't log into COX.
My Lego Models http://www.flickr.com/photos/30369639@N07/ lemur lad: God you can't be that stupid... I'm on at the same time as you for once, and not 20 minutes into it you give me something worth petitioning?Lady-Dee: Hey my fat keeps me warm in the winter and shady in the summer.
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this is going to sound like a stupid question, but can you even get to www.plaync.com and login to your account there?
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Originally Posted by Robo_Knight
I have also turned off my fire wall again and I still can't log into COX.
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Yes, I just did, why?
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Originally Posted by je_saist
this is going to sound like a stupid question, but can you even get to www.plaync.com and login to your account there?
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My Lego Models http://www.flickr.com/photos/30369639@N07/ lemur lad: God you can't be that stupid... I'm on at the same time as you for once, and not 20 minutes into it you give me something worth petitioning?Lady-Dee: Hey my fat keeps me warm in the winter and shady in the summer.
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making sure you could actually get into the account. |
Originally Posted by Robo_Knight
Yes, I just did, why?
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Thing is, when you get that particular error message, either the login server is down, a port being blocked, or the account is disabled. So, basic troubleshooting. While some particular in-game servers are crashing, the login server itself still seems to be accessible on a general basis. So we can be pretty sure it's not the login server. If you can access the account via plaync.com, we can be pretty sure that your account access is not blocked.
So, the last step is take a look back at your firewall and system configuration, since we can be pretty sure the problem isn't on the server side.
What... firewall are you using? Some software firewalls, like Norton and McAfee's software firewalls... don't actually disable the firewall even though they tell you they are disabled. Some software firewalls will also lock down ports that were used by a particular program if that program was determined to be a virus or malicious piece of software. I am aware that some of the past couple of patches were flagged as malicious software, so that could be an issue. You might also need to check for other potential firewall conflicts, such as Microsoft Windows Firewall being activated when / if you turned a 3rd party firewall off.
Off the top of my head, this really is sounding like a Norton or McAfee issue, but I've also seen this kind of problem with Kaspersky.
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Actually I did just get rid of Norton and Avast, (Avast just won't die). |
Originally Posted by je_saist
You might also need to check for other potential firewall conflicts, such as Microsoft Windows Firewall being activated when / if you turned a 3rd party firewall off.
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So your saying that Microsoft Windows Firewall is not turning off?
My Lego Models http://www.flickr.com/photos/30369639@N07/ lemur lad: God you can't be that stupid... I'm on at the same time as you for once, and not 20 minutes into it you give me something worth petitioning?Lady-Dee: Hey my fat keeps me warm in the winter and shady in the summer.
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That's a very good possibility. When I was working for Cox Communications, one of our first troubleshooting steps was to try and disable the Windows Firewall. |
Originally Posted by Robo_Knight
Actually I did just get rid of Norton and Avast, (Avast just won't die).
So your saying that Microsoft Windows Firewall is not turning off? |
We need to find out if this is that issue though.
Click on the start menu please, and then click on the button that says run (windows xp). If you are running Windows 7, click into the search bar.
Type in cmd
Then hit enter.
This SHOULD bring up the command terminal.
If it does not bring up the command terminal, go back to the run / search bar and type out: command
***
With the command prompt up, type in the following: tracert 206.127.152.87
Hit enter.
This will attempt to access one of the login servers. Now, Paragon Studios / NCSoft seems to only have one port open, so trace routes and pings will time out / not respond.
What we are interested in is whether or not you get to your ISP.
If you get request-time out-with an IP address of 127.x.x.x or 192.x.x.x, and no further ip address's, then the problem is within your computer / home network.
If you get a request-time-out and then further IP addresses, the problem is going to be on your ISP's side, or your ISP's connection to the Internet Back Bone.
I got both actually.
Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.
C:\Users\Dan Farley>tracert 206.127.152.87
Tracing route to 206-127-152-87.plaync.com [206.127.152.87]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms 192.168.1.1
2 14 ms 13 ms 13 ms bras5-l0.mrdnct.sbcglobal.net [204.60.4.41]
3 13 ms 12 ms 13 ms dist2-vlan60.mrdnct.sbcglobal.net [66.159.184.22
7]
4 12 ms 11 ms 11 ms bb2-10g2-0.mrdnct.sbcglobal.net [151.164.92.153]
5 22 ms 23 ms 22 ms 151.164.38.210
6 22 ms 22 ms 23 ms tge14-3.fr3.iad.llnw.net [69.28.156.201]
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
My Lego Models http://www.flickr.com/photos/30369639@N07/ lemur lad: God you can't be that stupid... I'm on at the same time as you for once, and not 20 minutes into it you give me something worth petitioning?Lady-Dee: Hey my fat keeps me warm in the winter and shady in the summer.
If it helps, I have been having a similar problem, although it seems to have resolved itself.
Before the new patch, no trouble logging in. After the new patch, I tried logging in (today, actually -- I have been away for a week). I got the classic hang-time as my system tries and fails to connect to the login server, then the message you posted earlier (unable to log in, please check firewall settings, etc.). I tried a couple more times. On the third attempt I got a message saying "That account is already logged in." (I suppose my second attempt actually got through somehow, despite my computer showing a rejection message). On the fourth attempt I was able to log in quickly.
Something's wonky, and I'm not sure it's on our end. Anyone else having such issues?
KABOOM!
if the traceroute is to be believed then, connection is being lost at http://www.limelightnetworks.com/
Right off hand, this particular issue "looks" like an issue with the backbone provider between SBC and Paragon Studios.
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Does this mean that it's not my fault then? But Paragon Studios? If that's the case, this means that I'll have wait for a patch to fix this then right? :/ |
Originally Posted by je_saist
if the traceroute is to be believed then, connection is being lost at http://www.limelightnetworks.com/
Right off hand, this particular issue "looks" like an issue with the backbone provider between SBC and Paragon Studios. |
Thank you for helping me by the way.
My Lego Models http://www.flickr.com/photos/30369639@N07/ lemur lad: God you can't be that stupid... I'm on at the same time as you for once, and not 20 minutes into it you give me something worth petitioning?Lady-Dee: Hey my fat keeps me warm in the winter and shady in the summer.
Je Saist, where did you get that IP from? The IP's I have for CoH are the following (Info from the Network Tool for CoH):
CoH Updater:
216.107.250.194
216.107.250.195
216.107.250.196
216.107.250.197
216.107.250.198
216.107.250.199
216.107.250.200
216.107.254.194
216.107.254.195
216.107.254.196
216.107.254.197
216.107.254.199
216.107.254.200
West Coast:
216.107.240.3
East Coast:
216.107.248.3
Login Servers:
216.107.249.131
206.127.144.229
KoIS, has support asked you to run the Network Tool yet? You might want to run it and see if your connection passes.
"I used to make diddly squat, but I've been with the company for 16 years and have had plenty of great raises. Now I just make squat" -- Me
Pediatric brain tumors are the #1 cause of cancer related deaths in children.
I'd suggest running the network tool mentioned. It might help point where the problem is.
It is known that there are an infinite number of worlds, simply because there is an infinite amount of space for them to be in. However, not every one of them is inhabited. Therefore, there must be a finite number of inhabited worlds. Any finite number divided by infinity is as near to nothing as makes no odds, so the average population of all the planets in the Universe can be said to be zero. From this it follows that the population of the whole Universe is also zero, and that any people you may meet from time to time are merely the products of a deranged imagination.
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I got it by opening up CoH in console mode, logging in, and pulling the last address from the console box.
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Originally Posted by Eislor
Je Saist, where did you get that IP from? The IP's I have for CoH are the following (Info from the Network Tool for CoH):
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I'll have to try this out when I get home.
My Lego Models http://www.flickr.com/photos/30369639@N07/ lemur lad: God you can't be that stupid... I'm on at the same time as you for once, and not 20 minutes into it you give me something worth petitioning?Lady-Dee: Hey my fat keeps me warm in the winter and shady in the summer.
Every time I try to open the network tool in a program, it says that the program, Adobe Reader for example, it cannot read the file because it is not the supported file or it has been damaged.
It should take me to the right program if that's the case. :/
Anyway, I'm still rather stumped. I hope that NC-Soft releases a patch that will let me back in because if this patch registered as a virus to my fire wall, then maybe a new patch will correct that.
My Lego Models http://www.flickr.com/photos/30369639@N07/ lemur lad: God you can't be that stupid... I'm on at the same time as you for once, and not 20 minutes into it you give me something worth petitioning?Lady-Dee: Hey my fat keeps me warm in the winter and shady in the summer.
Also, this was already done.
If the above link does not work, you may need to set your FTP mode to passive. If you are using Internet Explorer, this option is located in the menu Tools > Internet Options... > Advanced > Use Passive FTP (for firewall and DSL modem compatibility).
But then again, I use Google Chrome now, but I thought doing that might help. *shrugs*
My Lego Models http://www.flickr.com/photos/30369639@N07/ lemur lad: God you can't be that stupid... I'm on at the same time as you for once, and not 20 minutes into it you give me something worth petitioning?Lady-Dee: Hey my fat keeps me warm in the winter and shady in the summer.
I decided to download Zone Alarm since my resident tech guy said that installing a new fire program and turning it off would work. It didn't, I'm still getting the same ******* error! >_<
So as of now, this is on NC-Softs/Paragon Studios end and I hope that they fix this asap. Just put in a new patch to all SBC Global Users or any other users who are having the same problem as me.
My Lego Models http://www.flickr.com/photos/30369639@N07/ lemur lad: God you can't be that stupid... I'm on at the same time as you for once, and not 20 minutes into it you give me something worth petitioning?Lady-Dee: Hey my fat keeps me warm in the winter and shady in the summer.
KoIS, you save the file, then you run it after you download it. Its called netinfotool_allOS_USEU.exe and all you do is double click on it and respond to its prompts. It will create a log file of its results.
"I used to make diddly squat, but I've been with the company for 16 years and have had plenty of great raises. Now I just make squat" -- Me
Pediatric brain tumors are the #1 cause of cancer related deaths in children.
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Yes but what program do I run it with after I finish downloading it though?
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Originally Posted by Eislor
KoIS, you save the file, then you run it after you download it. Its called netinfotool_allOS_USEU.exe and all you do is double click on it and respond to its prompts. It will create a log file of its results.
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My Lego Models http://www.flickr.com/photos/30369639@N07/ lemur lad: God you can't be that stupid... I'm on at the same time as you for once, and not 20 minutes into it you give me something worth petitioning?Lady-Dee: Hey my fat keeps me warm in the winter and shady in the summer.
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you don't run it with any other program.|
Originally Posted by Robo_Knight
Yes but what program do I run it with after I finish downloading it though?
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What you download IS a program.
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For some reason, after I download it and try to open it, it gives me a list of programs to view it in.
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Originally Posted by je_saist
you don't run it with any other program.
What you download IS a program. |
My Lego Models http://www.flickr.com/photos/30369639@N07/ lemur lad: God you can't be that stupid... I'm on at the same time as you for once, and not 20 minutes into it you give me something worth petitioning?Lady-Dee: Hey my fat keeps me warm in the winter and shady in the summer.
Ever since I downloaded the new patch, I have not been able to log into COX. I have turned my fire wall off and I still can't get into the game.
I think this patch broke more things instead of fixing them.
Any help is greatly appreciated, thank you.
Lady-Dee: Hey my fat keeps me warm in the winter and shady in the summer.