There have always been issues of veteran rewards awarding too early or too late for some. The problem seems to have spread at some point in the past year, with a lot of new people reporting having issues with it that never did before. I've personally had to petition for my last two rewards.
"I wish my life was a non-stop Hollywood movie show,
A fantasy world of celluloid villains and heroes."
Send a petition. Vet rewards hiccup distressingly frequently.
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Originally Posted by Dispari
I don't know why Dink thinks she's not as sexy as Jay was. In 5 posts she's already upstaged his entire career.
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They fixed my 18 month one on January within 2 business days. It's seems like it's popping up more frequently recently, but they do tend to get it resolved quickly so it's all good as far as I'm concerned. 
I've sent a petition, so hopefully it will get fixed soon. It's just annoying, it doesn't seem like something that would be that hard to get to work correctly.
My Mission Architect arcs:
Attack of the Toymenator - Arc # 207874
Attack of the Monsters of Legend - Arc # 82060
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Standard Code Rant applies.|
Originally Posted by Cerulean_Shadow
It's just annoying, it doesn't seem like something that would be that hard to get to work correctly.
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Tracking timers across the account or across characters is one of the things this game has had a harder time doing than a lot of other things. Especially considering in this case it's more than purely a character database issue, it has a lot to do with the interface to the billing system, which is completely separate from the machine that runs the game.
"Null is as much an argument "for removing the cottage rule" as the moon being round is for buying tennis shoes." -Memphis Bill
I just recieved my 33rd vet reward. I had known that i was supposed to get it on feb 22 for the past 3 months :P I got ingame and did not have it, so i had a nerdfit ( 
) and contacted ncsoft. I got a response telling me that they would escalate my ticket. After 2 hours a "higher" up said that he confirmed that i was correct and that they fixed it for me.
" I don't let me kids play on the Freedom Server" -Oya
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For some reason the fix is harder than it seems as it has been worked on for awhile now. Hopefully this will be fixed sooner rather than later. |
Originally Posted by Cerulean_Shadow
I've sent a petition, so hopefully it will get fixed soon. It's just annoying, it doesn't seem like something that would be that hard to get to work correctly.
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Rich the Reason Guy
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Yeah, as has been said, it is a known and recurring problem. I had to petition for my last two rewards... both took about a day or two to resolve.
"Life is what happens when you are making other plans"
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There is a widespread bug, that is eventually corrupting everyone's vet reward lists. The Dev's are aware of it, a fix is "coming." Be aware also that the current fix to this involves resetting most/all of your previous awards so things start looking really really ugly.|
Originally Posted by Fomsie
Yeah, as has been said, it is a known and recurring problem. I had to petition for my last two rewards... both took about a day or two to resolve.
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To get it resolved, open a ticket with support. The system is set so that if you don't update your ticket periodically, it is dismissed as resolved. If you want it fixed in a timely fashion, you have to keep your ticket hot.
There are no words for what this community, and the friends I have made here mean to me. Please know that I care for all of you, yes, even you. If you Twitter, I'm MrThan. If you're Unleashed, I'm dumps. I'll try and get registered on the Titan Forums as well. Peace, and thanks for the best nine years anyone could ever ask for.
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Yeah, I had to nag at them for over 3 weeks to get my 51mth reward. It wasn't until I PM'd Avatea to ask if she could poke at them that I got it resolved. |
Originally Posted by DumpleBerry
The system is set so that if you don't update your ticket periodically, it is dismissed as resolved. If you want it fixed in a timely fashion, you have to keep your ticket hot.
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Make sure you keep at them, and if nothing happens ask the Community guys to take a look. They are here to help
It is very frustrating, I keep getting emails that they are "escalating your ticket for further assistance, and someone will be in contact with you as soon as possible," and yet nothing gets fixed.
It's not like I'm in desperate need of a shoulder cape or anything, I just look forward to the rewards and it's annoying not getting them.
If I forgot to pay them, well, they'd be right on that.
My Mission Architect arcs:
Attack of the Toymenator - Arc # 207874
Attack of the Monsters of Legend - Arc # 82060
Visit Cerulean Shadow's Myspace page!
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Yes, but those are also completely different departments. We, as players, have no control over that angle. When I first submitted my ticket, the response I got was, "Ah, I send this over to the CoH people." Then I updated it, and got the response, "Ah, I better send this over to Account Support." Update again, "Hey there, I'm going to escalate this to someone who is allowed to fiddle with your account." Etc. etc.|
Originally Posted by Cerulean_Shadow
It is very frustrating, I keep getting emails that they are "escalating your ticket for further assistance, and someone will be in contact with you as soon as possible," and yet nothing gets fixed.
It's not like I'm in desperate need of a shoulder cape or anything, I just look forward to the rewards and it's annoying not getting them. If I forgot to pay them, well, they'd be right on that. |
If you keep updating your ticket, it should be resolved within 36-48 hours or so.
There are no words for what this community, and the friends I have made here mean to me. Please know that I care for all of you, yes, even you. If you Twitter, I'm MrThan. If you're Unleashed, I'm dumps. I'll try and get registered on the Titan Forums as well. Peace, and thanks for the best nine years anyone could ever ask for.
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Just to clarify, updating your ticket does not mean submitting a new one each time. Each one is treated separately that way. Best to submit your first ticket ingame, then connect to the game's Support website, find your open tickets, and deal with any and all responses or updates through that.
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Originally Posted by DumpleBerry
If you keep updating your ticket, it should be resolved within 36-48 hours or so.
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"Null is as much an argument "for removing the cottage rule" as the moon being round is for buying tennis shoes." -Memphis Bill
Correct. If you don't know how to use the Support website, you're not doing it right.
There are no words for what this community, and the friends I have made here mean to me. Please know that I care for all of you, yes, even you. If you Twitter, I'm MrThan. If you're Unleashed, I'm dumps. I'll try and get registered on the Titan Forums as well. Peace, and thanks for the best nine years anyone could ever ask for.
I should have received my 21 month veteran reward on Feb 21st. Today is the 23rd, and still no reward. I've written NcSoft and received the standard "I am escalating your ticket for further assistance, and someone will be in contact with you as soon as possible" but have yet to hear anything back.
I've had no interruptions in service, and I assumed this was automated, so I'm not sure why I still haven't received my reward. Has this happened to anyone else?
I know it's goofy, but I look forward to those rewards every three months, and it's a let down not to get it when I was supposed to.
Thanks!
My Mission Architect arcs:
Attack of the Toymenator - Arc # 207874
Attack of the Monsters of Legend - Arc # 82060
Visit Cerulean Shadow's Myspace page!