Yes please do something about this. I'm waiting on my kilts n' stuff to make my new brute.....getting antsy about it. Didin't know it was an actual issue though, I though it was just my account lol.
Unfortunately, this thread is not something any of the devs are likely to stumble over on their own. If you want to be sure that the right people see it, you should bring this issue to the attention of Arbiter Kim, who is the red name in charge of bug hunting. The best way would be to either PM him an explanation of the bug, or point him towards this thread.
I dont know it's much of a 'Known Issue' in that it is not a 'Standard' to my knowledge. It happens, but I have yet to experience it or know of one who has. This makes me wonder how much of an issue it truly is. I mean that everyone I personally know has not yet had a problem being awarded a Vet Badge/Reward at the appropriate time, and further deponent saith not.
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Just do a /petition in game (or go to ncsoft's site and do an email on their site/fill out their 'questionnaire')...I had an issue with it last month and got it resolved within 1-2 days.
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Question to all the people with similar issues in this thread: What did your last CS support ticket say?
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It's happened to me for the last two Vet badges.|
Originally Posted by Ninus
I dont know it's much of a 'Known Issue' in that it is not a 'Standard' to my knowledge. It happens, but I have yet to experience it or know of one who has. This makes me wonder how much of an issue it truly is. I mean that everyone I personally know has not yet had a problem being awarded a Vet Badge/Reward at the appropriate time, and further deponent saith not.
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However, it was quickly corrected both times by submitting a petition to customer service.
I think that my issues might stem from the fact that I've purchased every single version of the game and applied them all to the same account... since I didn't pay via credit card due to the included time, at first glance it looks like I didn't pay for a month here and there.
Main Hero: Chad Gulzow-Man (Victory) 50, 1396 Badges
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Originally Posted by Nethergoat
it's NEVER too late to pad your /ignore list!
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05/27/2009 11pm-ish|
Originally Posted by DumpleBerry
Question to all the people with similar issues in this thread: What did your last CS support ticket say?
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One of my characters was granted all the Veteran badges up to month 48. ( I was actually a month short of 36 at the time.) My account as a whole was granted the free character slots from month 36 and 48 that came along with this as well. This was the ONLY character affected.
05/28/2009 10:44 AM
Per the GMOTD at the time, I sent my petition with as much info as possible, and agreed not to use the character at all until the issue was resolved.
05/28/2009 11:07 AM
Within an hour, I get response from a GM, stating they are escalating my petition to a Senior Customer Support Representative.
05/29/2009 02:11 PM
The next day, I get response from a GM, thanking me for my patience and stated:
"Our Development Team is still trying to determine what caused this to happen and we will update you as soon as we have new information."
06/02/2009 12:30 AM
A few days go by. I update my petition, asking the status, and asking if they have copied necessary information and if it's OK to use the toon again.
06/03/2009 01:41 PM
The next day, the same GM as before says:
"I wanted to update and assure you that our Development Team is continuing to investigate the cause of this issue. Once we have additional news, we will be sure to let you know."
06/09/2009 02:56 PM
Almost a week goes by, the same GM again:
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Thank you again for being so patient during this ordeal. At this time the Development Team is still unsure what caused this to happen but it does seem as though powers and items that may have been lost are being corrected automatically. This means that anything that you may have lost access to should have become available again. If you lost access to something that you've paid for that you have not regained access to (powers, costume parts, etc), please let us know as soon as possible and please include the specific items that are missing. We are aware that certain Vet Rewards have also been affected as a result of this issue. While it doesn't appear as though access to Vet Rewards was lost, we are aware of some cases in which players gained access to Vet Rewards that they were not yet eligible for. If you have gained access to such rewards, we encourage you not to use them as they could cause problems with your character in the future when the bug is corrected. It is perfectly fine to use the characters themselves, however. Please let us know if you have any additional questions or concerns. |
wow...who'd have thought the whole vet badge program would be revamped???
You only fail if you give up. - Dana Scully
Time Jesum Transeuntum Et Non Riverentum - Nick Cave
We're not just destroyers, at the same time we can be saviors. - Allen Walker
Now that I have your attention....
Time for me to speak my peace about the Veteran Badge issue.....While this is said to be a known issue it is not listed on the known issues page as of 1/6/2010. So please either fix the issue or add it to the list of issues. I was told by a reliable source that the issue with the Vet Badges not awarding properly has been going on for the better part of year.
Granted I am only whining about the 15 month vet badge and soon to be 18 month badge. There are those among us that have fought this same battle in vain and those folks have been playing this MMO longer than I have. Honestly, I find it is pointless to keep going with the Vet badges if they are not going to be awarded properly. After all it is not that difficult to see how long a player has been playing and whether or not they stopped their subscription for a time.
I understand that those in charge of things like badges are busy putting the finishing touches on Going Rogue and dealing with whatever else. The one thing I take issue with is the fact that this has been an ongoing problem for some time and should have been addressed a while ago.
You only fail if you give up. - Dana Scully
Time Jesum Transeuntum Et Non Riverentum - Nick Cave
We're not just destroyers, at the same time we can be saviors. - Allen Walker