Late Veteran Rewards, Odd Support Questions?

I was recently due to receive my 33-month veteran reward, but it was not awarded. I looked here at the forums and found a good way to try to get them is to send in a petition for support on this issue. I did this in-game.

After a day, I got an email from support stating that they wanted to verify that I am the account holder... which seems rather odd. I was signed into my account when I sent the petition, who else could it be? Below are the contents of the email:

"Thanks for contacting NCsoft Support.

At this time we need to verify that this is indeed your account. Please provide as much of the following information as you can:

-- What first and last name did you use when you created the account?
-- What physical address did you use when you created the account?
-- What date of birth did you use when you created the account?
-- What are the 20-digit serial codes for all games you added to the account?
-- What is the Unique Account ID for all the game accounts you added to the account? (This was sent to you via e-mail on the date your game account was activated with a subject header of 'Game Account Activated'.)
-- What are the last 4 digits of the credit card or the 20-digit game time code originally used to activate the account?

We look forward to assisting you. "

I have not yet responded. Why should I have to answer these questions to get my veteran rewards? My account was created on 2-27-07, and my 30-month reward was given on August 26, 2009, with no lapse in service. This is kind of fishy. I'm not saying it's not an official email, because obviously it had my in-game petition information. But why should I have to go through this?

That's...seriously messed up.

Actually, so are the Vet Rewards, and I can't wait to see the results of their "fixing" mine in a few more months -- I suspect they slapped a Band-Aid on the problem instead of actually fixing something.

I petitioned about mine two weeks ago -- here's the reply that I received:

Hello,

Thank you for reporting this issue.

The Veteran Rewards for your game account have been recalculated, and you now have all the eligible rewards.

Please let us know if you need any further assistance.

Thanks again,

(Account Support Rep Name)


In contrast, the reply that YOU received suggests that the GM who got the petition doesn't know what the heck he's doing -- I'd reply with "Please escalate my ticket, since you already have access to that information."

And good luck!

For something account related, I NEVER use /petition or /bug. I log into the PlayNC Support Page, click on My Stuff, log in, then click on Ask A Question, and tell them what the problem is.

I had to do that because my recent Vet Badge wasn't awarded, and they replied with their standard pat response about "Check these common questions that don't really have anything to do with your question", and eventually the following:

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Biggest Troll on the forums? I'll give you a hint:

My 54 month was a week late. I sent a petition in and 2 days later I miraculously had the reward - without any knowledge that it was fixed. But hey, at least I got it.

Bizarrely, my account has recently moved to a four month reward cycle.

Last reward August, next reward... December? Maybe my calendar is broken.

Thanks for the info, and thanks to all previous posters of this issue on other threads. I asked that the ticket be escalated, and within about 2 hours, I received my veteran rewards.

And I have never changed my email, it's been the same since the account was activated, but I appreciate the help I think it's important that people continue posting their reward issues to keep awareness up and at the front of the "please fix this!" list.

I wasn't too worried about the length of time I have already waited, but seeing some of the other posts, I was really worried it would never arrive if I didn't act now. I hear one person has several veteran rewards missing already

wow. you should report that.