Vet Rewards display discrepency
By
Energy_Aura,
Posted on: 2009-11-20 14:17 in ALL ACCESS Gameplay Technical Issues Bugs
do an ingame /petiton saying your vet reward time is off and some one in billing will correct it. it happened to me as well. this is actually the second time now for me
no idea on why it happens, but almost seems to be tied to when they release a booster pack or close to it.
Petition sent. Now the wait.
The Abrams is one of the most effective war machines on the planet. - R. Lee Ermy.
Q: How do you wreck an Abrams?
A: You crash into another one.
You got me curious, so I checked on my Vet Rewards page. I knew that the most recent one would have an incorrect date since it didn't award properly and they had to apply it manually. I colored it green in the list below. I couldn't get the nice neat formatting unless I put in underscores or dashes or some-such, but this should suffice.
It DOES however show that my future Vet Rewards are back on the original schedule even after this glitch. I've also had several Retail codes for various boxed item purchases (Original CoH purchase, CoV, HeroGear kit, and Architect Edition) applied to my account and it's never caused it to skip a month.
As SliceNDice said, file a petition. They should be able to correct it. If needed, point them to this thread and they will be able to see the differences between your dates and mine and the discrepancy.
3 months - Trustworthy Nov 6, 2006
6 months - Faithful Nov 6, 2006
9 months - Dependable Nov 6, 2006
12 months - Loyal Nov 6, 2006
15 months - Zealous Nov 6, 2006
18 months - Staunch Nov 6, 2006
21 months - Steadfast Nov 6, 2006
24 months - Devoted Nov 6, 2006
27 months - Dedicated Nov 6, 2006
30 months - Committed Nov 6, 2006
33 months - Unswerving Jan 27, 2007
36 months - Addicted Apr 27, 2007
39 months - Ardent Jul 27, 2007
42 months - Fervent Oct 30, 2007
45 months - Eternal Jan 30, 2008
48 months - Battle Hardened Apr 30, 2008
51 months - To Be Announced Jul 30, 2008
54 months - To Be Announced Oct 28, 2008
57 months - To Be Announced Jan 26, 2009
60 months - To Be Announced Apr 26, 2009
63 months - To Be Announced Jul 25, 2009
66 months - To Be Announced Nov 5, 2009
69 months - To Be Announced Jan 27, 2010
72 months - To Be Announced Apr 27, 2010
75 months - To Be Announced Jul 26, 2010
Good luck on getting it corrected soon, and let's ope they can keep from messing it up in the future.
If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.
Black Pebble is my new hero.
Well, I got an E-mail after I was done playing for the day stating that my Vet rewards have be recalculated, and I will receive the 57 month reward...on Nov 27.
Sent in further explanation with link to this thread.
The Abrams is one of the most effective war machines on the planet. - R. Lee Ermy.
Q: How do you wreck an Abrams?
A: You crash into another one.
A few of my dates have been up to a week or so early, but nothing unusual besides that...
Created On: Jun 13, 2006
3 months - Trustworthy Nov 6, 2006 (release of Veteran Rewards)
6 months - Faithful Dec 12, 2006
9 months - Dependable Mar 14, 2007
12 months - Loyal Jun 13, 2007
15 months - Zealous Sep 10, 2007
18 months - Staunch Dec 11, 2007
21 months - Steadfast Mar 12, 2008
24 months - Devoted Jun 10, 2008
27 months - Dedicated Sep 10, 2008
30 months - Committed Dec 10, 2008
33 months - Unswerving Mar 10, 2009
36 months - Addicted Jun 8, 2009
39 months - Ardent Sep 6, 2009
42 months - Fervent Dec 12, 2009
As you can see, I have a discrepency in my dates as well. I've petitioned in game and through Account Management, and as you can see it has effected both of my accounts:
ACCOUNT 1:
3 months - Trustworthy Nov 6, 2006 Details
6 months - Faithful Nov 6, 2006 Details
9 months - Dependable Nov 6, 2006 Details
12 months - Loyal Nov 6, 2006 Details
15 months - Zealous Nov 6, 2006 Details
18 months - Staunch Nov 6, 2006 Details
21 months - Steadfast Jan 15, 2007 Details
24 months - Devoted Apr 15, 2007 Details
27 months - Dedicated Jul 15, 2007 Details
30 months - Committed Oct 15, 2007 Details
33 months - Unswerving Jan 14, 2008 Details
36 months - Addicted Apr 15, 2008 Details
39 months - Ardent Jul 14, 2008 Details
42 months - Fervent Oct 15, 2008 Details
45 months - Eternal Jan 15, 2009 Details
48 months - Battle Hardened Apr 19, 2009 Details
51 months - To Be Announced Aug 15, 2009 Details
54 months - To Be Announced Dec 16, 2009 Details
ACCOUNT 2:
3 months - Trustworthy Nov 6, 2006 Details
6 months - Faithful Nov 6, 2006 Details
9 months - Dependable Jan 16, 2007 Details
12 months - Loyal Apr 16, 2007 Details
15 months - Zealous Jul 16, 2007 Details
18 months - Staunch Oct 16, 2007 Details
21 months - Steadfast Jan 16, 2008 Details
24 months - Devoted Apr 16, 2008 Details
27 months - Dedicated Jul 16, 2008 Details
30 months - Committed Oct 16, 2008 Details
33 months - Unswerving Jan 16, 2009 Details
36 months - Addicted Apr 19, 2009 Details
39 months - Ardent Jul 16, 2009 Details
No 42 month badge as of today.
DEVS, please give us some feedback on this issue.
Thanks
EA
BALANCE IS A NERF
Liberty Server
@Energy Aura and @Ill Conceived on Global
Han Solo: [laughs] Hokey religions and ancient weapons are no match for a good BLASTER at your side, kid.
Quote:
The Paragon Studios Devs have little to do with this. All they generally do is come up with the rewards, design the badges and any temp powers that are in the reward and add the code. |
Originally Posted by Energy_Aura
As you can see, I have a discrepency in my dates as well. I've petitioned in game and through Account Management, and as you can see it has effected both of my accounts:
ACCOUNT 1: 3 months - Trustworthy Nov 6, 2006 Details 6 months - Faithful Nov 6, 2006 Details 9 months - Dependable Nov 6, 2006 Details 12 months - Loyal Nov 6, 2006 Details 15 months - Zealous Nov 6, 2006 Details 18 months - Staunch Nov 6, 2006 Details 21 months - Steadfast Jan 15, 2007 Details 24 months - Devoted Apr 15, 2007 Details 27 months - Dedicated Jul 15, 2007 Details 30 months - Committed Oct 15, 2007 Details 33 months - Unswerving Jan 14, 2008 Details 36 months - Addicted Apr 15, 2008 Details 39 months - Ardent Jul 14, 2008 Details 42 months - Fervent Oct 15, 2008 Details 45 months - Eternal Jan 15, 2009 Details 48 months - Battle Hardened Apr 19, 2009 Details 51 months - To Be Announced Aug 15, 2009 Details 54 months - To Be Announced Dec 16, 2009 Details ACCOUNT 2: 3 months - Trustworthy Nov 6, 2006 Details 6 months - Faithful Nov 6, 2006 Details 9 months - Dependable Jan 16, 2007 Details 12 months - Loyal Apr 16, 2007 Details 15 months - Zealous Jul 16, 2007 Details 18 months - Staunch Oct 16, 2007 Details 21 months - Steadfast Jan 16, 2008 Details 24 months - Devoted Apr 16, 2008 Details 27 months - Dedicated Jul 16, 2008 Details 30 months - Committed Oct 16, 2008 Details 33 months - Unswerving Jan 16, 2009 Details 36 months - Addicted Apr 19, 2009 Details 39 months - Ardent Jul 16, 2009 Details No 42 month badge as of today. DEVS, please give us some feedback on this issue. Thanks EA |
This is a customer service issue that is handled by NCSoft Customer Service in either Austin, TX (most likely) or in Bellevue, WA (very unlikely).
As stated earlier in the thread, file a /petition in game or file a support ticket on the PlayNC site.
If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.
Black Pebble is my new hero.
The latest reponse puzzles me. You know those warnings that go on about 'NCSoft will never ask for Account name/Password'? Well, the Support person that just responded pretty much asked for everything BUT that.
The Abrams is one of the most effective war machines on the planet. - R. Lee Ermy.
Q: How do you wreck an Abrams?
A: You crash into another one.
Taken from my accoun details page:
21 months - Steadfast Nov 6, 2006
24 months - Devoted Jan 28, 2007
27 months - Dedicated Apr 28, 2007
30 months - Committed Jul 27, 2007
33 months - Unswerving Oct 27, 2007
36 months - Addicted Jan 27, 2008
39 months - Ardent Apr 27, 2008
42 months - Fervent Jul 27, 2008
45 months - Eternal Oct 27, 2008
48 months - Battle Hardened Jan 27, 2009
51 months - To Be Announced Apr 27, 2009
54 months - To Be Announced Jul 27, 2009
57 months - To Be Announced Nov 27, 2009
Of note is the most recent/next Vet Reward. When I first saw that I thought that since I had bought a Hero Gear at Hero Con, then the free month just didn't count. However, now I'm told that even if there is one (honestly didn't pay that much attention) then it should still count. Heck, now that I think about it, I didn't have the chance to apply the code until after I got back from the Con, so I should have had the reward already.
So, my question is: What could have caused the delay, and is there any way to get them back on track?
The Abrams is one of the most effective war machines on the planet. - R. Lee Ermy.
Q: How do you wreck an Abrams?
A: You crash into another one.