Launcher Help

One more thing to try. Go into the properties on the shortcut to the launcher. There is an option in there to run in XP SP2 emulation mode. Try enabling that.

There is also a command line option that corrects a problem with the cursor once the client is running. I can't remember it right off hand because I gave up on Vista long ago and rolled back to XP. If you do a search for Vista in the CoH support knowledge base, you will see it there.

Originally Posted by Frosty_Femme I said "ur" which is not a word. It's a sound dumb people make when you ask them to spell out "you are".

also this is a small thing u can try that would take not even 5 minutes, shut ur PC down,unplugg ur power cord on ur modem, wait 30 seconds,plugg ur power cord back in,wait for all the lights to come back on then power ur PC back-up---doesnt sound like my idea is the problem but hey--what would it hurt

Considering the laptop was still able to connect, I doubt that would make a different. I already suggested this however, but I don't think he's tried it.

We decided to uninstall last night & try installing using the NCSoft Launcher. It may have been possible that his CoV disc had gone corrupt/damaged & we thought we might get different results this way.

That won't be it. The CoH patcher will automatically correct any errors in corrupt files be downloading new ones from the CoH servers.

I used to have the same problem with XP a long time ago. Two things: Are you running a multi-GPU video card? if so, disable Multi-GPU mode and try it that way. For me it hangs on that screen for a bit when I'm in multi-GPU mode and once I disabled it, I was fine.

Another, back on XP, I just had to wait like.. 5-10 minutes for it to do anything. So I don't know what I did to fix that, but it fixed itself over time.

ehhhhh.... what? i JUST got this computer so it 'should' be running fine

Ok.

I've seen people put things on Brand New Computers that caused problems before they got the main application they usually run installed. It happens.

I've also seen enough crapware installed by OEM's to make my eyes bleed.

I've seen software that goes with the motherboard's hardware cause game problems (I'm looking at you nVidia Network Firewall, among others).

I've also seen inadvertent settings in HJT logs that had people saying "How the heck did THAT get there".

If you are going to ask for our help, please give us the information we are asking for that allows US to help YOU more efficiently. It doesn't take that long to download, install and run HJT then post the results here.

It's not like we are asking you to run a 24-hour MemTest.

uno do know the "ughhh.... what?" part is about that HJT.... dont go on about everything else... i dont even know wth that thing is

also, the first thing i did when i got my computer was install CoV and then try to run, then when that failed i got everything else i used to have to my computer *steam, Teamspeak and a few others*

Originally Posted by Dispari I don't know why Dink thinks she's not as sexy as Jay was. In 5 posts she's already upstaged his entire career.

now thats alot more help

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 2:19:42 p.m., on 10/09/2009
Platform: Windows Vista SP1 (WinNT 6.00.1905) <--- could this be it?
MSIE: Internet Explorer v8.00 (8.00.6001.18813)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Norton Internet Security\Engine\16.0.0.125\ccSvcHst.exe
C:\Program Files (x86)\Java\jre6\bin\jusched.exe
C:\Program Files (x86)\Dell Remote Access\ezi_ra.exe
C:\Program Files (x86)\Dell DataSafe Online\DataSafeOnline.exe
C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe
C:\Program Files (x86)\Dell Support Center\bin\sprtcmd.exe
C:\Program Files (x86)\Steam\Steam.exe
C:\Program Files (x86)\Teamspeak2_RC2\TeamSpeak.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www1.ap.dell.com/content/defa...=nz&l=en&s=gen
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.cityofheroes.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=userinit.exe
O1 - Hosts: ::1 localhost
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - c:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton Internet Security\Engine\16.0.0.125\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton Internet Security\Engine\16.0.0.125\IPSBHO.DLL
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Internet Security\Engine\16.0.0.125\coIEPlg.dll
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "c:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Dell DataSafe Online] "C:\Program Files (x86)\Dell DataSafe Online\DataSafeOnline.exe" /m
O4 - HKLM\..\Run: [PDVDDXSrv] "C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe"
O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files (x86)\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [Steam] "C:\Program Files (x86)\Steam\Steam.exe" -silent
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - .DEFAULT User Startup: Dell Dock First Run.lnk = C:\Program Files\Dell\DellDock\DellDock.exe (User 'Default user')
O4 - Startup: Dell Dock.lnk = C:\Program Files\Dell\DellDock\DellDock.exe
O4 - Global Startup: Dell Remote Access.lnk = ?
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~2\MICROS~1\Office12\REFIEBAR.DLL
O13 - Gopher Prefix:
O23 - Service: Andrea RT Filters Service (AERTFilters) - Unknown owner - C:\Windows\system32\AERTSr64.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: Ati External Event Utility - Unknown owner - C:\Windows\system32\Ati2evxx.exe (file missing)
O23 - Service: @dfsrres.dll,-101 (DFSR) - Unknown owner - C:\Windows\system32\DFSR.exe (file missing)
O23 - Service: Dock Login Service (DockLoginService) - Stardock Corporation - C:\Program Files\Dell\DellDock\DockLogin.exe
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: GoToAssist - Citrix Online, a division of Citrix Systems, Inc. - C:\Program Files (x86)\Citrix\GoToAssist\514\g2aservice.exe
O23 - Service: Advanced Networking Service (hnmsvc) - Dell Inc. - c:\Program Files (x86)\Common Files\Dell\Advanced Networking Service\hnm_svc.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Norton Internet Security - Symantec Corporation - C:\Program Files (x86)\Norton Internet Security\Engine\16.0.0.125\ccSvcHst.exe
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\SLsvc.exe,-101 (slsvc) - Unknown owner - C:\Windows\system32\SLsvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: SupportSoft Sprocket Service (DellSupportCenter) (sprtsvc_DellSupportCenter) - SupportSoft, Inc. - C:\Program Files (x86)\Dell Support Center\bin\sprtsvc.exe
O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files (x86)\Common Files\Steam\SteamService.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files (x86)\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\Windows\System32\WLTRYSVC.EXE (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

--
End of file - 8025 bytes

Glad you changed the wording on that.

Installing SP2 would be the first order of business for me, but I think the culprit is likely the DellDock. It uses similar coding to WindowBlinds or is just a reskinned version of WindowBlinds and can cause problems as panthera noted above. Something you didn't install but came on your PC from the OEM.

Also, since you are using an ATI video card, I would highly recommend starting off (once you get the launcher problem resolved) by setting your Catalyst Control Center and in-game graphics settings by the first post in Bill Z Bubba's ATI Issues and Settings Recommendations thread. It will save you many headaches at first. Once you get things running smoothly, you can start tweaking some settings (keeping in mind the ones Bill lets us know are definitely problematic in CoH) to increase your visual settings. Bill likes his pretty in the game, so you may find that the settings suit you fine, but you may want to play with them one setting at a time on your own.

Along those lines, you may want to download and install TweakCoH which will allow you to adjust your graphics settings before you get into the game as well as letting you change some of the fonts used by the game. It likely does more that I just haven't played with it enough to know about.

One other thing you might want to try is another setting in the Properties of your shortcut to the game. On the Compatibility tab, try putting a checkmark in "Disable desktop composition". This turns off Aero when you launch the game, and when you close it will re-enable Aero. So you can have your shiny and not have it interfere with your gaming.

i just tried that Disable desktop composition, didnt work... i think that SP2 may helps

Yep, as mentioned in previous post, upgrade to SP2. It really helps.

Those driver dates are really hinky looking and suggest corrupt driver installations. Yes, I know it's a new computer, but even Dell can screw the pooch at times.

In the ATI thread I mentioned in the other post, Bill gives a good set of instructions for correctly uninstalling and reinstalling drivers. I'll recommend using DriverSweeper since it is still free, unlike the excellent Driver Cleaner that Bill mentions. Just follow the same basic steps but use DriverSweeper in place of Driver Cleaner.

Keep us posted on how things go.

Be sure not to miss the bolded part above about the DellDock. It was one of the first things I uninstalled on my Dell when I got it, and I haven't missed it a bit. Just disable it if you don't want to uninstall it. If you find that is the problem, you can make the decision then for yourself if it is worth keeping it installed.

i just noticed that..... my computer was made a YEAR after jesus was born O.O... WTF!!... HOW THE HELL!

I dont think there is a SP2 for Vista x64 Ultimate.....

There is. Sometimes you have to do some other updates first before it will show up.

Or, you can go directly to Microsoft's website to get it.