Are you using the same login/password you use to get in game?
I tried using that one because that's what I had to use to get my husband's account signed up on the forums. It didn't work.
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Originally Posted by Dinah_NA
Are you using the same login/password you use to get in game?
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Originally Posted by Bulldog1982
I tried using that one because that's what I had to use to get my husband's account signed up on the forums.
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If that is the case, then did you try your husbands game login/pass to see if that grants you access to your forum account?
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Man, this is getting confusing fast! :P|
Originally Posted by BayBlast
Are you saying that the same login/pass that you successfully use to get into the game is what you used to get your husband's forum account signed up?
If that is the case, then did you try your husbands game login/pass to see if that grants you access to your forum account? |
My hubby's login gets into his forum account only, not mine. My forum account needs the password reset, but I can only find a password reset for my game account, which doesn't need to be reset because I know the password and can get in, as well as my master PlayNC account (which is the same as the game account screen name but the passwords are different).
For example: game/master account name for my hubby: examplename, password: examplepassword.
Mine: game/master account: myname, password: mypassword.
My old forum account login: myforumname, myforumpassword = does not work on the new boards.
Trying to log in with the same combo as my hubby's for the forums as follows does not work: game/master account: myname, mypassword.
So, how do I get into my forum account? I don't know. How do I reset my forum P.W. ONLY? I don't know.
According to the way the new boards are set up, I should be able to login to the forums using my game account name and password, but it doesn't work.
Hope this clarified what is going on.
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If that does not work, either click on 'Contact Us' and send a message to the administrator, use your husband's account to send a message to one of the Community Reps (Avatea, Moderator 08, Niviene, etc), or login to the NCSoft support page and file a support request.
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Lost Passwords I forgot my password. What can I do? If you forget your password, you can click on the 'Forgotten Your Password' link. This will appear on any page that requires you to fill in your password. This link brings up a page where you should enter your registered email address. An email will be sent to that address shortly, with instructions for resetting your password. Since passwords are encrypted, there is no way to resend your original password. This option provides you with the ability to reset your password. You must be able to receive emails to your registered email address for this to work. You may need to check your spam filters and folder if you do not see this email in a few minutes. |
i've seen someone else mention that they had to use their forumname and then their gamepassword. You might try that, as well. i've only seen one person mention that being the way they had to go, so YMMV.
I guess I'm left with emailing support, which is fine... thanks for your help.
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I've been trying to login for the past 3 days, and after reading this little tidbit, Viola! I am finally back in the forum business. So please, do not discard the above advice.
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Originally Posted by slaveteri
i've seen someone else mention that they had to use their forumname and then their gamepassword. You might try that, as well. i've only seen one person mention that being the way they had to go, so YMMV.
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Hi all. After the recent migration to the new boards, I have been unable to login my main forum account (which I logged into regularly before the migration, so I do infact know my password). I was able to create a forum account with my husband's account (which is the one that I am posting with at this moment).
I've noticed that we now login under the game account name and not the forum account name. However, my game account name will not accept my password on the forum login. I have access to my NCSoft account management just fine as well as my game account. When I try to reset the password, it only directs me to master account password reset, which I do not need because the password is valid. I cannot find a link anywhere to correct my forum login password.
Am I just missing it or has anyone else had this problem? If no one has any suggestions, where might I send an email to support to get help?
Thanks in advance,
Shock Wolf