Fraud This, Fraud That (Account Problems)
By
Cass_,
Posted on: 2008-07-27 09:01 in ALL ACCESS Gameplay Technical Issues Bugs
And what is your account status now?
It might be worth sending another petition, because I don't think you really wanna lose your account 
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Is all this really needed?
I will explain. On friday I paid for 5 new slots on Defiant and after that was done I went to transfer my level 28 Scrapper Agent Ti to defiant and it told me I was suspected of Fraud, I thought ok thats not right, checked my account and I wasnt subed to the game, tried to re-enter my card details and said SUSPECTED FRAUD!
At this point i'm thinking [censored] send petition to Surport about it early friday afternoon got some replys and asked me for some details, sent them off... and nothing.. havent heard anything from them for about the last 40 odd hours (Guessing they dont do the weekends).
So logged onto my account today and tried to sub to my account again and this time IT WORKED! but I made a mistake I had only put 1 month payment so I thought "Opps I'll change that" tried again for the 6 months and guess what... FRAUD SUSPECTION again.... will it ever end ??
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It's the bank, number of transactions is too high, resets slowly.
It's an automatic procedure. More than 3 or 4 transactions in a 24 hour period automatically flags this up, OR, you exceeded the transaction amount limit you set when you register the card.
That, or they're finally on to you, Spawny. 
@FloatingFatMan
Do not go gentle into that good night.
Rage, rage against the dying of the light.
As FFM has said mate, it happened to me after had used my card more than 4 times in 24hrs, sent of a petition and had this explained to me by a reply, so very surprised you have heard nothing back as yet!
I think I must of sent about 5 replys just trying to get a answer, but at least I know now, Just annoys the **** outta me atm.
As for opening another Petition about it, This I have already done and within seconds was closed and was told to wait for a reply for the other one...
Now i;m sorry but doesnt that seem alittle Ironic, told they this one is being closed and that my other one will be seen asap, couldnt they have looked at that one after they closed the 2nd one?
[ QUOTE ]
Is all this really needed?
I will explain. On friday I paid for 5 new slots on Defiant and after that was done I went to transfer my level 28 Scrapper Agent Ti to defiant and it told me I was suspected of Fraud, I thought ok thats not right, checked my account and I wasnt subed to the game, tried to re-enter my card details and said SUSPECTED FRAUD!
At this point i'm thinking [censored] send petition to Surport about it early friday afternoon got some replys and asked me for some details, sent them off... and nothing.. havent heard anything from them for about the last 40 odd hours (Guessing they dont do the weekends).
So logged onto my account today and tried to sub to my account again and this time IT WORKED! but I made a mistake I had only put 1 month payment so I thought "Opps I'll change that" tried again for the 6 months and guess what... FRAUD SUSPECTION again.... will it ever end ??
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had something similar to this happen to me recently because i pay for 2 acounts so can end up with quite a few trasactions at once from nc
. i had to go to my credit card company tho to get a decent explination and basicly with payment systems like the one used for this game the credit companys watch very very closely and more than one or 2 transations in a short time and the bloke payments for 24hours but after that 24 hour mark it should be all normal again untill the next time it gos in a huff with you
There isnt a problem on earth that cant be solved with the proper aplication of hi explosive's
Darklords of the Underworld/Lords of Light forums [url="http://www.armleg.com/dlotu"]www.armleg.com/dlotu[/url]
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Carman thugs/dark mm lvl 50
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FRAUD SUSPECTION
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I knew it!I am sending FBI on you Spawnie 
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As for opening another Petition about it, This I have already done and within seconds was closed and was told to wait for a reply for the other one...
Now i;m sorry but doesnt that seem alittle Ironic, told they this one is being closed and that my other one will be seen asap, couldnt they have looked at that one after they closed the 2nd one?
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That's an automated response. As for your original petition, every time to reply to a petition, it resets its position in the queue, so all your 5 replies did was bump it to the back of the queue 5 times.
@FloatingFatMan
Do not go gentle into that good night.
Rage, rage against the dying of the light.
I bought 5 new character slots in the first week that slots went on sale, and the next day I had a phone call from Visa asking me if I had actually made the purchase as they had it flagged as "suspicious".
Tbh I'm not really fussed by either the card company or the vendor making really sure that it was me that made the purchase - I'm glad that they're checking up, just in case my card details ever do get stolen and used fraudulently online.
But then I remember years ago my Dad's new credit card was stolen in the mail (by a postman, as it turned out) and the thief went to London and spent up to the whole limit in one day (in Mothercare apparently...). Back then the fraud protection measures weren't so good and my Father had a hell of a time convincing Mastercard it wasn't him that made the purchases. It dragged on for over 6 months. Thank goodness we live outside the UK, because in the end it was purely the fact he could prove he hadn't left Guernsey (the Channel Island we live on) that convinced Mastercard he couldn't have made the purchases himself.
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As for your original petition, every time to reply to a petition, it resets its position in the queue, so all your 5 replies did was bump it to the back of the queue 5 times.
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That's not true, actually. Sending in additional updates to a petition does not reset it in the queues. Opening additional petitions for the same issue, however, slows down the entire support process for everyone (including your own original petition). Tickets are generally reviewed for priority as they come in, which is why the duplicate petition will have been seen and closed so quickly.
Has that changed then? Because that's how Bridger explained it to us a couple of years ago...
@FloatingFatMan
Do not go gentle into that good night.
Rage, rage against the dying of the light.
Well I got my reply and OFC it was user error hehe
Form the GM
You have received the "Fraud Suspicion" error message because there were too many attempts to use your card in a short time period. Please wait for at least 24 hours after your last attempt before trying again. Any other attempts before 24 hours have passed will automatically receive the "Fraud Suspicion" error message.
Least I know *smiles innocently*
/me bops Spawny over the noggin with a giant inflatable sausage. 
@FloatingFatMan
Do not go gentle into that good night.
Rage, rage against the dying of the light.
User Errors happen and the names SPAWNUS! jesus what does it take for you people to put 2 extra letters
Is all this really needed?
I will explain. On friday I paid for 5 new slots on Defiant and after that was done I went to transfer my level 28 Scrapper Agent Ti to defiant and it told me I was suspected of Fraud, I thought ok thats not right, checked my account and I wasnt subed to the game, tried to re-enter my card details and said SUSPECTED FRAUD!
At this point i'm thinking [censored] send petition to Surport about it early friday afternoon got some replys and asked me for some details, sent them off... and nothing.. havent heard anything from them for about the last 40 odd hours (Guessing they dont do the weekends).
So logged onto my account today and tried to sub to my account again and this time IT WORKED! but I made a mistake I had only put 1 month payment so I thought "Opps I'll change that" tried again for the 6 months and guess what... FRAUD SUSPECTION again.... will it ever end ??