What steps does one take when an account is stolen

[ QUOTE ]
[ QUOTE ]
<QR>
You know back in the dusty days of the early part of the game my account was neither hacked or stolen, my crazy ex decided to change my passwords to all my games. What it took to re-claim my CoH game was I had to call NCsoft and present them with my original CD key, billing address and credit card info, they then had me fax a copy of the original CD key. It was neither easy or fun.

[/ QUOTE ]

I went through the same thing a couple months ago when my accounts were banned due to a billing screw up. I actually had to get into a three-way call with NC support and my credit card company before they would release the accounts. It was not a fun couple of days.

[/ QUOTE ]

When I had to get CS involved in resetting an account, they a) wanted the original CD Key used to open the account, and b) the original card number.

For b) that means either the last four of your Credit/Debit card used to pay the first month's sub or the full number from the Time card X.X

---

Orc&Pie No.53230 There is an orc, and somehow, he got a pie. And you are hungry.
www.repeat-offenders.net

Negaduck: I see you found the crumb. I knew you'd never notice the huge flag.

[ QUOTE ]
[ QUOTE ]
[ QUOTE ]
Some sites in the case of WoW have been known to use scripting on their webpage to infect computers with keyloggers.

[/ QUOTE ]No one's gonna target the browser with 1% market share!

[/ QUOTE ]

It's not targeting any browser specifically. Unless you go into the settings to actively disable scripting on all websites or have an addon like NoScript for Firefox that'll allow you to pick and choose which sites to allow, any modern browser can be hit by it. ( I actually think IE can inherently be set now to that functionality, by the way... )

[/ QUOTE ]Exploits that can run arbitrary code (thus be capable of installing a keylogger) are generally always browser (/engine) specific. Javascript can't normally be used to install a keylogger on someone's computer, it's only through a flaw in the engine (virtual machine, interpreter, whatever) that it can be done.

Preventing all scripting also won't protect you from all exploits, as you can also attack the system via plugins like the Flash player (which NoScript usually stops) or by directly targeting the HTML rendering engine (which NoScript can't do anything against).

---

I must admit I have never had any account info stolen apart from an Ex GF who bled my account dry on Lineage 2 lmao, other than that I've been lucky, I've had friends in the past have their accounts stolen but never more than once.

Never can be too careful these days, oh and theirs nothing worse than a woman scorned, thats the other lesson I learned.

*Licks wounds*

---

Shhh. My common sense is tingling. ~ Deadpool

[ QUOTE ]
[ QUOTE ]
[ QUOTE ]
[ QUOTE ]
Just FYI, this is pretty standard with most MMOs. Blizzard won't reimburse you, nor will SOE for hacked accounts.

It is imperative as others have said that you do not use any risky net behavior. The chance of someone randomly targetting you just through an ip trace or random port pings is next to nil. It is usually done through malicious programming or tactics to get your account information, such as the ones the gold sellers use.

I've been playing MMOs for approx 10 years, and I've never lost an account or been compromised in any game.

It's unfortunate about the information sites, but its a risk in any industry.

[/ QUOTE ]

That just reminded me of my old WoW account. I played the game for one whole month then came back to CoH.

I uninstalled the game, canceled my account, deleted my credit card info and left their world for good.

About a year later I get an e-mail from Blizzard. "Your account has been banned for using a bot"

o.O?

Whiskey Tango Foxtrot?

I hadn't touched the game in a year, long after my 6 month account had lapsed. I hadn't gone to any fan-sites that could have had a keylogger; so the only thing I could figure is they either fudged something up in their security or someone got into my account somehow.

[/ QUOTE ]

I got a similar email from them. I had the trial, hated it and never upgraded. About a year later I get an email from them saying my account was banned for prohibited activity. I replied to them to tell them the account had to have been accessed fraudulently, since I had never upgraded it. I got a response that the decision could not be appealed. I explained that I wasn't appealing it, that they could ban, delete, or blow up the account for all I cared, just that somehow the account was hacked. I got another email from a senior GM that their prior response was the final decision and the account would not be restored...I gave up after that....

[/ QUOTE ]

Wow. . . .seriously, wow.

Makes me glad I didn't do anything more than laugh, shrug my shoulders, delete the e-mail and laugh some more.

[/ QUOTE ]

I thought I was being helpful, that they would want to know when an account was being used in a fraudulent manner, but at least it showed me how poor their customer service staff was, and made me glad I never subscribed.

---

Kyle Al'Mordu - Lvl 50 MA/SR Scrap
Fusion Force!
TRIUMPH

[ QUOTE ]
Most of the time, accounts become "hacked" when the person downloads an addon or some other kind of assistance program (Hero Stats being the closest analog we have) and a keylogger is attached to it.

Only download these types of programs from reputable sites, if you download them at all. Your chances of getting "hacked" will plummet.

[/ QUOTE ]

You wrote this poorly. OTHER GAMES get hacked that way, not this one. And the implication in your sentence is that Hero Stats isn't a reputable progam (it is).

---

"Null is as much an argument "for removing the cottage rule" as the moon being round is for buying tennis shoes." -Memphis Bill