Catie_Wayne

[ QUOTE ]
[ QUOTE ]
My FFXI account was hacked 3 times, each time stealing hundreds and hundreds of hours of gameplay from me (expensive items.)

[/ QUOTE ]How on earth could this happen? Did they not have freaking passwords or something???

[/ QUOTE ]

A bunch of FFXI's trustworthy fan sites were hacked and given trojans on the main pages. There were waves of stolen accounts in that game for years and people still get hacked to this day. IGE's RMT became very wealthy off of this.



[ QUOTE ]
Sadly, I spent the time looking up the info on PlayNC's website in the support question. Here's the answer:

"Please understand that NCsoft does not have the ability to protect systems outside of its network, and cannot control the actions of any user which may be using your machine. It is each user's responsibility to keep secure their computer system and keep private their account information. Because of this, we will not be able to reimburse you in any way for anything else done to your account by a computer criminal. This is another reason it is imperative to do everything possible to make your computer safe. If someone does break into your computer and hacks your game data, you should contact your local authorities to report this crime."

[/ QUOTE ]

Ouch...

edits: fixed

A question mark didn't fit at the end of that subject.

What steps does one take when an account is stolen?

Pretend scenario: I wake up in the morning, or come home only to discover that someone has "stolen" my account information. What steps should I player take to retrieve their account again?

As I recall while playing FFXI, I could call the 1800 number that is open from around 7 in the morning to 9 at night. They offered an account restore, one per account, where an account could be rolled back to the last date give or take a couple hours of when the original owner last played/remembered playing. Sadly, they only offered *ONE* and if your account was hacked a 2nd time it means you are [censored] and all you can do is change your password and live with a "Naked" character because all of your stuff is missing.

Ew, a brick wall of text right there. That is how FFXI/Playonline/SquareEnix handled Account theft.

How does NCSoft handle it? Can my account be "rolled back" to the date I last remember having it? If they respec all my 50s multiple times to get out the expensive purple recipes I have covering the majority of my 50s and transfer the "loot" to a character of their own... If that unthinkable act of desperation is committed, can I have my items returned to me?

If so, how many times can this be used?

My FFXI account was hacked 3 times, each time stealing hundreds and hundreds of hours of gameplay from me (expensive items.) My CoX account has yet to be hacked, but I'd like to know what I should do in the chance that this should happen to me.

EDIT: I also changed the subject from "hacked" to "stolen".