Windows 7 RC1 - Connection issue
By
Breezly_BK,
Posted on: 2009-05-27 18:25 in ALL ACCESS Gameplay Technical Issues Bugs
Stop using a prerelease OS?
Way to be unhelpful. How will bugs be fixed in the OS if no one tries to run things in the pre-release? Do you think the copy of Vista or XP that you run was somehow magically perfect? I beta test ALL of MS' operating systems - so that YOU don't have to when you get it loaded on your Dell.
I've never bought a Dell..Mr. NoPants made me build my own.
[ QUOTE ]
Way to be unhelpful. How will bugs be fixed in the OS if no one tries to run things in the pre-release? Do you think the copy of Vista or XP that you run was somehow magically perfect? I beta test ALL of MS' operating systems - so that YOU don't have to when you get it loaded on your Dell.
[/ QUOTE ]
Well legitimately testing the OS is one thing, simply installing it because you had a problem with Vista, or too cheap to buy even an OEM copy of an OS and then wonder why nobody can help you with your beta OS running beta drivers with a game that has yet been approved for Vista, that's another story.
Microsoft short circuited the kind of volunteer tech support you will find on this forum by releasing Vista SP2 around the same time as Win 7 RC1 since the experienced professionals here know better than install an OS before its SP2 is released unless pushed by those higher up on the food chain who don't remember what happened last time everyone jumped in head first before knowing how deep the water is. So we are finally getting around to install Vista and Microsoft starts pushing out Windows 7.
Father Xmas - Level 50 Ice/Ice Tanker - Victory
$725 and $1350 parts lists --- My guide to computer components
Tempus unum hominem manet
I haven't parsed your CoH Helper data, but I've been running the RC since Saturday and haven't experienced the problem you report (except I'm using the 64-bit version). Ran a whole Manti TF on Saturday without issue. So it has to be something specific with your setup. I'll try taking a look at your report, but maybe one of the regulars can also lend a hand?
Thanx Obsidius, any assistance or direction is greatly appreciated.
I've been running RC since it was released, and haven't had any issues getting past the login screen, so I don't think it's the OS.
For curiosity's sake, have you tried starting in Safe Mode?
Also, not that it's likely affecting this, but if you're running RC, why do you have Dell programs running?
C:\Program Files\DellSupport\DSAgnt.exe
C:\Program Files\Dell\QuickSet\quickset.exe
I wonder if this is a memeroy issue. You have 2GB, which is good, but I see a lot of extra programs running, like Roxio, EA Core, PowerDVD, Dell Support software, and other things running in the background that don't need to start up every time you run your computer. The OS itself requires 1GB to operate, AFAIR.
Noticeably missing, AFAICT, is any sort of AV solution. Do you have any anti-virus on your computer? If not, at least download and install AVG Free Version. I'm using that right now with my testing with no issues so far.
When you run the Task Manager (CTRL+Shift+ESC) and start CoH, what happens with the CPU and memory usage? I'd be curious to see the results myself.
Also, would it be possible to run dxdiag and print that report as well?
One other thought: I assume you installed the Dell software to get the system as close to your previous XP or Vista build, but did you download and install the mobo drivers as well? If not, it could cause problems with DMAs or IRCs, cause your built-in Ethernet not to function to specs, etc.
Also check your BIOS settings for 'C state' and disable it. Also look for 'Sleep Mode' and set it to S3. This has become an issue particularly with Dell systems..... not sure if its at fault here but its worth a shot!
My wife had the same issue today after updating to RC1. We messed with it for a few hours tonight. Finally even though we didn't think it was on, we double checked compatibility mode and it was on. As soon as she turned it off the game started working immediately.
Yeah, I'm not using Compatibility Mode on my client, and it works like clockwork.
OK, I updated my BIOS drivers, amongst some other driver updates from Dell, and that seems to have corrected the problem.
Thanx to all for their help.
Excellent! Glad to help 
OK, I have tried everything. Changed the compatibility settings to XP (Both COHUpdater and CityofHeroes.exe). I tried clicking off the desktop checkbox I saw recommended in another thread. I updated the drivers, I believe.
the problem i that I cannot get through the Area Login screen (I actually did get through twice, but that was random).
When I login, the initial user name screen takes longer. I am then able to select a server and character. Then, it slowly opens up the area login screen and I never get past this, timing out after a few minutes back to the login screen. the bar at the bottom maybe gets 25% through. The reason I think this is a connection issue is I did a new download and reinstall of the software, I lost connection many of times during this data download. It seems that this is the problem when I am trying to load through the area screen.
Any thoughts?
CoH Helper:
---System information gathered by CoH Helper version 0.1.1.7---
DxDiag gathered at May 27, 2009 21:09 (-04:00)
Operating System: Windows 7 Ultimate 32-bit (6.1, Build 7100) (7100.winmain_win7rc.090421-1700)
System Manufacturer: Dell Inc.
System Model: Dell XPS720
BIOS: Phoenix ROM BIOS PLUS Version 1.10 A03
Central Processor: Intel(R) Core(TM)2 CPU 6600 @ 2.40GHz (2 CPUs), ~2.4GHz
Memory: 2048MB
.Net Memory Report: 1308MB out of 2045MB available
Page File: 2894MB (1195MB currently in use)
C Drive: (ST325082 0AS SCSI Disk Device) 66884MB out of 228128MB (29%) free
D Drive: (ST325082 0AS SCSI Disk Device) 6388MB out of 10239MB (62%) free
E Drive: (PBDS DVD+-RW DH-16W1S SCSI CdRom Device) zero-size drive
Windows directory location: C:\Windows
DirectX: DirectX 11
DirectX Diag version: 6.01.7100.0000 (32-bit version)
Display Notes: No problems found.
Sound Notes: No problems found.
No problems found.
No problems found.
Input Notes: No problems found.
Monitor:
Monitor's Max Resolution: (blank)
Video Device Name: NVIDIA GeForce 8600 GTS
Manufacturer / Chip: NVIDIA / GeForce 8600 GTS
Video Memory: 1012 MB
Driver Version: 8.15.11.8585
Driver Date: 4/30/2009 10:02:00 PM
Driver Language: English
Sound Device Description: Speakers (Logitech USB Headset)
Driver File: USBAUDIO.sys
Driver Version: 6.01.7100.0000
Driver Date: 4/21/2009 11:49:46 PM
Sound Device Description: Speakers (Creative SB X-Fi)
Driver File: ctaud2k.sys
Driver Version: 6.00.0001.1283
Driver Date: 2/21/2008 6:33:00 AM
Sound Device Description: SPDIF Out (Creative SB X-Fi)
Driver File: ctaud2k.sys
Driver Version: 6.00.0001.1283
Driver Date: 2/21/2008 6:33:00 AM
WMI Information
Motherboard Manufacturer: Dell Inc.
Motherboard Model: (empty)
Motherboard Product: 0CK520
Motherboard Version: A01
BIOS Manufacturer: Dell Inc.
BIOS Name: Phoenix ROM BIOS PLUS Version 1.10 A03
BIOS Version: DELL - d
BIOS Release: 20070823000000.000000+000
Registry Information for Current User
Resolution: 1024x768
3D Resolution: 1024x768 (Not using renderscale)
Full Screen: Yes
Maximized: No
Screen Position: 0, 0
Refresh Rate: 60Hz
Vertical Sync Enabled: Yes
Physics Quality: Medium
Maximum Particles: 50000
Max Particle Fill? 10.000
Physics Card Enabled: No
Anti-aliasing: None
Anisotropic Filtering: 4x
Texture LOD Bias: Smooth
Water Effects: High Quality
Bloom: 1.000 (turned on)
Depth of Field Enabled: Yes
Desaturation Effects (Sepia) Enabled: Yes
Shader Detail: Unknown (3)
World Texture Level: Very High
Character Texture Level: Very High
World Detail Level (Vis_Scale): 1.000
Entity Detail Level: 1.000
Shadows Enabled: Yes
Gamma Correction: 1.000
Geometry Buffers (VBOs) Enabled: Yes
Suppression of Extra Player FX Enabled: No
Suppression of FX When Camera Close Enabled: No
Close Suppression Range: 3.000
Show Advertisements: Yes
Audio Mode: Performance
3D Audio: No
FX Sound Volume: 1.000
Music Sound Volume: 0.600
Show Advanced Graphics Options: No
Overall Graphics Quality: 0.600
Reverse Mouse Buttons: No
Save Login Username: Yes
Transfer Rate: Unknown bytes/second
Current Game Version: 18.20090422.5T
Installation Directory: C:\Program Files\City of Heroes
Mod files in the Data directory
No modifications found
Hijack This:
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:08:25 PM, on 5/27/2009
Platform: Unknown Windows (WinNT 6.01.3004)
MSIE: Internet Explorer v8.00 (8.00.7100.0000)
Boot mode: Normal
Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskhost.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe
C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
C:\Program Files\Creative\Sound Blaster X-Fi\Volume Panel\VolPanlu.exe
C:\Windows\System32\Ctxfihlp.exe
C:\Users\Bart Koehler\Program Files\DNA\btdna.exe
C:\Program Files\DellSupport\DSAgnt.exe
C:\Program Files\Electronic Arts\EADM\Core.exe
C:\Users\Bart Koehler\AppData\Local\Google\Update\GoogleUpdate.e xe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Windows\SYSTEM32\CTXFISPI.EXE
C:\Program Files\PDFCreator\PDFCreator.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Windows Live\Toolbar\wltuser.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\Macromed\Flash\FlashUtil10b.ex e
C:\Program Files\Internet Explorer\iexplore.exe
C:\Users\Bart Koehler\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\IMY3UEXU\CohHelper[1].exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Windows\system32\SearchFilterHost.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.comcast.net/toolbar2.0/search/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://g.msn.com/0SEENUS/SAOS01?FORM=TOOLBR
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.comcast.net/toolbar2.0/search/
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://g.msn.com/0SEENUS/SAOS01?FORM=TOOLBR
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer provided by Dell
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O1 - Hosts: ::1 localhost
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O2 - BHO: Comcast Toolbar - {4E7BD74F-2B8D-469E-93BE-BE2DF4D9AE29} - C:\PROGRA~1\COMCAS~1\COMCAS~1.DLL
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar3.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.1.1309.3572\s wg.dll
O2 - BHO: PDFCreator Toolbar Helper - {C451C08A-EC37-45DF-AAAD-18B51AB5E837} - C:\Program Files\PDFCreator Toolbar\v3.3.0.1\PDFCreator_Toolbar.dll
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\BAE\BAE.dll
O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O2 - BHO: SingleInstance Class - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\Program Files\Yahoo!\Companion\Installs\cpn\YTSingleInstan ce.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar3.dll
O3 - Toolbar: PDFCreator Toolbar - {31CF9EBE-5755-4A1D-AC25-2834D952D9B4} - C:\Program Files\PDFCreator Toolbar\v3.3.0.1\PDFCreator_Toolbar.dll
O3 - Toolbar: Comcast Toolbar - {4E7BD74F-2B8D-469E-93BE-BE2DF4D9AE29} - C:\PROGRA~1\COMCAS~1\COMCAS~1.DLL
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe
O4 - HKLM\..\Run: [dscactivate] c:\dell\dsca.exe 3
O4 - HKLM\..\Run: [ECenter] c:\dell\E-Center\EULALauncher.exe
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [PDVDDXSrv] "C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"
O4 - HKLM\..\Run: [UpdReg] C:\Windows\UpdReg.EXE
O4 - HKLM\..\Run: [VolPanel] "C:\Program Files\Creative\Sound Blaster X-Fi\Volume Panel\VolPanlu.exe" /r
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [CTxfiHlp] CTXFIHLP.EXE
O4 - HKCU\..\Run: [BitTorrent DNA] "C:\Users\Bart Koehler\Program Files\DNA\btdna.exe"
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [EA Core] "C:\Program Files\Electronic Arts\EADM\Core.exe" -silent
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKCU\..\Run: [Google Update] "C:\Users\Bart Koehler\AppData\Local\Google\Update\GoogleUpdate.e xe" /c
O4 - HKCU\..\Run: [igndlm.exe] C:\Program Files\Download Manager\dlm.exe /windowsstart /startifwork
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: PDFCreator.lnk = C:\Program Files\PDFCreator\PDFCreator.exe
O4 - Global Startup: QuickSet.lnk = ?
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\PROGRA~1\Java\JRE16~1.0_0\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\PROGRA~1\Java\JRE16~1.0_0\bin\ssv.dll
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O13 - Gopher Prefix:
O16 - DPF: {02ECD07A-22D0-4AF0-BA0A-3F6B06086D08} (GamesCampus Control) - http://xiah.gamescampus.com/luncher/GamesCampus.cab
O16 - DPF: {1E54D648-B804-468d-BC78-4AFFED8E262F} (System Requirements Lab) - http://www.nvidia.com/content/Driver...reqlab_nvd.cab
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
O16 - DPF: {33704B0F-9EB7-434B-B752-EA6CFFB87423} (pmjpegaudio Class) - http://erutins.viewnetcam.com/JpegInst.cab
O16 - DPF: {3BFFE033-BF43-11D5-A271-00A024A51325} (iNotes6 Class) - https://webmail.basf-corp.com/iNotes6W.cab
O16 - DPF: {4871A87A-BFDD-4106-8153-FFDE2BAC2967} (DLM Control) - http://dlm.tools.akamai.com/dlmanage...ex-2.2.4.8.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/ge...sh/swflash.cab
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe
O23 - Service: RoxMediaDB9 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
O23 - Service: Roxio Hard Drive Watcher 9 (RoxWatch9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: Yahoo! Updater (YahooAUService) - Yahoo! Inc. - C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
--
End of file - 10893 bytes