City of Heroes: Live Forum Archive

Character Crashing??? Need More Information!

81zArR0

By 81zArR0,
Posted on: 2008-12-03 18:13 in ALL ACCESS Gameplay Technical Issues Bugs

 

Posted

Server: Protector
Character Name: Ebonsteel Prince
VG Name: Citadel of Irons
When do you crash:
- When I attempt to go into two of my current missions
- "Find Truth behind PTS"
- "Protect Ohanko"
- I sit on the CoV loading page for about 3-6 minutes, and then get a "Mapserver Disconnected" message and have to restart CoH.
- I had the same issue with the previous part of "Protect Ohanko" but dropped that mission assuming it was a one-time bug.
Does it affect all characters: No, but I do not have many.
Does it affect only characters in one or more SG's or VG's: No, but I do not have many people/characters

 

Posted

Server: Protector
char: SFMAluv
no SG
yesterday and today not able to load, crashes every time
10 chars on 3 other servers all fine (some in SG some not)
thank you for your help on this

 

Posted

Here is what happens when you continuously make changes to the game that render it unplayable and fail to offer any support beyond blaming the problem on the end user who made no changes to their systems. hopefully a redname will see this and somehow pull their heads out of their rectums. YOUR LOYAL CUSTOMERS ARE PULLING THE PLUG ON YOU OUT OF FRUSTRATION.
[ QUOTE ]

So support couldn't fix my issues with being able to play the game, and billing can't fix the issue with giving me a credit for the game I wasn't able to use. Do you guys actually fix anyone's problems? It sure doesn't seem like it. This is about the same response to nearly every petition I've ever sent in. This entire situation is leaving a very bad taste in my mouth with paragon studios, ncsoft or whoever employs you. You aren't able to refund me the money, and I'm not able to play the game I paid for... how can we proceed from here? I expect your answer will be "you lose your game time, we keep your money" and I expect it will leave an even worse taste in my mouth. If you'd like to lose a customer that has been loyal to your company for five years (since may 6th 2004), go ahead and reply with that. Otherwise find some other solution. Thank you.



Response (Steve S.) 05/11/2009 11:56 AM
Hi ########,

When we process refunds, we would only be able to return the funds to the card that was used to make the purchase. If you no longer have the disposable card, and are not able to verify the last 4 digits of that card, we will be unable to refund the transaction regardless of the eligibility of your account.

If you have any other questions, please let us know.

Regards,
Steve S.
NCsoft Account Support


Customer (#########) 05/11/2009 11:27 AM
Unfortunately I wouldn't be able to give the last four digits of the credit card used as it was a prepaid disposable gift card and I have since thrown it away. Logging in to the account management I am able to see the last 2 digits of it are "XX64". If this is not acceptable I can provide any other information you might need. My zip code is 85282. I am able to login to the master plaync account and would have access to any information that shows up within it if that matters or if there is something within
it I can do to speed this process up. Let me know, thanks.


Response (Zach C.) 05/09/2009 01:12 PM
Hi ########,

Your ticket was forwarded to the Account Support Team. Could you please provide the following information so that we may review your account and billing issue?

-- The last 4 digits of the credit/debit card currently being used on the account
-- Your billing zip code or postal code

You can also contact us at 512-225-6359, Monday through Friday, 12pm - 5pm CST for faster assistance. Please have this ticket #090429-000877 available. If you like, you may request to speak with me, Zach. Alternatively, you can update this support ticket and include a phone number where we can reach you and a convenient time for us to call any day of the week, 9am to 6pm CST, and we'll do our best to help solve the problem.

We look forward to your response.

Thanks,
Zach
NCsoft Account Support


Customer (##########) 05/08/2009 02:57 PM
I don't want to do troubleshooting. I want to play the game. I was able to play the game just fine before you made changes to it. Now I can't play at all. So yes get me over to whoever you need to about shutting the accounts down and getting credit for this whole month that I haven't been able to play. It's a shame you're not getting bombed with petitions, because I've heard plenty of people IN GAME complaining of the same things I am. Maybe they're tired of having the problems blamed on their
machines/connections by you folks too.


Response (Christopher) 05/08/2009 02:40 PM
Hi #######,

I can get you over to the right people to close your account down if you wish.

However, we're not seeing the issue you're reporting in any great quantity. If you don't wish to continue troubleshooting the issue, that's fine, just let us know so we can take care of this ticket for you.

In reality, were it a server side issue, we'd be seeing a flood of support requests and that's just not happening.

Regards,
Christopher
NCsoft Technical Support



Customer (#######) 05/08/2009 02:28 PM
No. I am not giving you a logfile. This is not an issue on my end. If it was it would have started after I made changes to my system, which I haven't and didn't, not after you guys PUSHED CHANGES TO THE SERVERS. Kindly tell me how I can get a credit on my account for this entire month as I have been and still am completely unable to play this game due to the changes you have made. I would like this credit to be useable at some point in the future when you eventually figure out and fix the problem, probably
sometime in issue 17 after you add four more worse bugs. Also kindly let me know the best ways to cancel all of my accounts in a manner that will get someone's attention so I can tell them that by focusing on adding new crap we don't need instead of fixing long standing bugs you are losing long time customers. Quit breaking what isn't broken and fix the things that are! I am extremely upset with the lack of even an attempt at a solution beyond looking for some way to blame the problem on my machine or my
connection. Thank you.



Auto-Response 05/03/2009 03:07 PM
Hello,

This is a follow-up e-mail in regards to this support ticket.

Are you still experiencing this issue or do you need further assistance? If so, please update this ticket and we will be happy to continue working with you.

Regards,
NCsoft Technical Support



Response (Mike L.) 04/30/2009 11:05 AM
Hello #######,

I would like to obtain a logfile of your current background applications and Internet Explorer settings. Please perform the following steps:

1. Download the program HijackThis from the following link:

http://www.spychecker.com/program/hijackthis.html

2. Click the “Do a system scan and save a logfile” button.

3. Once the scan is complete, a text logfile will appear in Notepad. Save this file to your Desktop.

Once done, please update your incident using the provided link and attach the log.

Regards,
Mike
NCsoft Technical Support


Response (James) 04/29/2009 07:02 PM
Hello #######,

Thank you for sending us your Game Advisor results.

I am escalating your ticket for further assistance. Once your ticket has been reviewed someone will be in contact with you as soon as possible.

Regards,
James
NCsoft Technical Support



Customer (########) 04/29/2009 06:57 PM

Here's the file

==================== text File Attachment ====================
City of Heroes Test.txt, 117616 bytes, added to incident


[/ QUOTE ]

Debt is temporary, prestige is forever


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Posted

[ QUOTE ]
Here is what happens when you continuously make changes to the game that render it unplayable and fail to offer any support beyond blaming the problem on the end user who made no changes to their systems. hopefully a redname will see this and somehow pull their heads out of their rectums. YOUR LOYAL CUSTOMERS ARE PULLING THE PLUG ON YOU OUT OF FRUSTRATION.
-Snip-


[/ QUOTE ]

Yes, how dare they improve the game. Please don't go to any other games that add features, you will be disappointed when they upgrade to a point past your hardware capabilities.

Victory Wiki
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Posted

funny, my hardware was fine with the game three weeks ago. and runs games with far higher minimum specs than CoH without issue. hell three weeks ago i could run 3 instances of CoH and have it be stable. then they push the 5 year event live and all manner of fail started. i really have to wonder how much forethought and testing was put into that cobbled together, no-storyline-behind-it-at-all event anyway. who's brilliant idea was that crap?

Debt is temporary, prestige is forever


My Screenies and Videos :: My Toon List

 

Posted

Well, I hate to point out the obvious, but sadly, they are right. Were your issue a server side problem it would be more wide spread. Out of the 120k + users, only a *SMALL* handful are having an issue. Lets say 1000 out of 120k that's less then 10%, but I haven't seen 1000 people complain about crashing, lagging, etc etc. So yes, I would have to say, its an issue on your end, and if you don't want to try to resolve it with trouble shooting, then by all means: I can has ur stuffz?

Victory Wiki
Login Screen changer (OS X/Windows/*nix)
Web based Base designer
SO/DO Enhancement Standardization Pack
CoH Community Mods Installer

 

Posted

you sure you can afford to? i mean you were just asking for free loot. you might wanna save your cash instead, someday you'll be able to afford something shiny i'm sure.

Debt is temporary, prestige is forever


My Screenies and Videos :: My Toon List

 

Posted

they haven't had to deal with much of anything. all of my ranting has been in emails to support, petitions, and on the forums which the majority of the people from my server don't read. but if you've got it feel free to spread the wealth, i won't be able to anymore from the looks of things.

my home servers are guardian (main), freedom, infinity and pinnacle. and you can begin the festivities now if you'd like.

Debt is temporary, prestige is forever


My Screenies and Videos :: My Toon List

 

Posted

Greetings!

Since the issue that initially prompted this thread has been resolved, and to avoid confusion with current issues, this thread will now be locked.

Please do however continue to post issues you are encountering in the appropriate thread or create one if you can't find any that related to your problem.

Many thansk for your understanding with this!

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