Magus_Prime

Signed.

Do your worst everyone. Not like I haven't weathered this storm before.

Nice. Real nice.

Way to go with the name-calling. I've made concessions, acknowledging my faults and trying to convey that I'm not so obstinate that I can't empathize but the company messed up on several approaches. I'm not going to let it go so unleash the hounds. As for me slinging insults, by all means go over all my previous posts. I think the most caustic thing I've said is that the developers screwed up and I've made sure that I remain respectful while stating my views. I believe when you resort to being rude your case holds less water and what you have to say becomes less relevant.

I'm not saying I'm infallible. I've made more than my fair share of mistakes in my line of work and when I screw up on the one thing I'm paid to do I forgo getting paid by not turning in my billable hours. This wasn't a mild slip up. The whole game went down. For nine hours. My phone company has reimbursed me for less. I'm asking in the context of being a business, why should I expect anything less from NCSoft?

I hope you don't work customer service.

I'd be more understanding if there weren't an error that warranted another shutdown and if more warning were granted for the second shutdown and if more information were provided during the downtime. From a business standpoint this was all handled very poorly. I have to conclude that the developers simply didn't give themselves enough time to do whatever it was they needed to do AND check their work. If initially they stated it would take nine hours I'd have been okay with that. If they gave us more than five minutes warning to log off I'd have been okay with that. If Freitag had something more substantial to say than, 'I don't know what happened and I don't know how long it's going to take.' I'd have been okay with that. Again, I can't stress it enough, at the end of the day, it's a business. These were all courtesy opportunities they missed out on. And I'm saying had this occured at a store, a cafe, airport, etc. it wouldn't be okay.

Right. Advocate all you like. Your abrasiveness doesn't lessen what I have to say. I paid to play. Wasn't able to. Now I'm here saying it'd be nice if NCSoft or Paragon Studios were to make a gesture. I mean, how hard would it be for them to say, "We apologize for the unexpected server downtime and to make it up to you we're holding another double xp weekend." Or something else along those lines.

P.S. BTW, if trying to belittle me makes you feel like more of a person then by all means type away. Far be it from me to tell you what to do with your time or assay your strength of character. That would, in fact, be a waste of my time infinitely moreso than anything else I've done today.

Among other things. Frankly none of your concern how I spend my time.

Oh so you were there every waking moment I was working on his toon? I must not have seen you hovering over my shoulder. It's possible, just possible that I'm not yet finished getting his character to Rogue status yet. I'd say the odds are good considering there was a downtime of about nine hours. Ultimately, I'd like to get him to hero so he could join the SG and use the hero O-portal. Just when you thought you had your bases covered...

I'm well aware of the expressed agreement. Bottom line? I paid for a service that I didn't get for nine hours. You think I have no right to make my case? Why oh why did they provide me with a forum to do exactly that? Your argument holds no water and the fact you lack any tact makes what you have to say without merit.

It doesn't matter what I paid, the fact is I paid. Let me put it another way. Let's say you go to an upscale restaurant and you get the priciest thing on the menu and someone at another table gets an item much more affordable, that person would still have as much right to voice their concerns over their dish if they felt something were wrong. That's just how business is conducted.

And you can't quantify the investment in this game on dollars and cents alone. This game is also a time investment. I'm trying to change the alignment of a character from villain to hero for a friend who's on vacation which we all know takes roughly 40 hrs assuming I were to get tips on a regular basis. I took off work today to spend time doing just that and find out I can't log in. There on the forums I saw the five hour shutdown window. I'm inconvenienced but it's not a big deal. I can still plan around it. I log back in later on for about 30 minutes and out of nowhere I see the red text stating I had 5 minutes left to play. All day I check intermittently with little to no information from Freitag. When my friend gets back from vacation, his toon probably won't be ready to play with the rest of us who play heroes for another day or so. While I do acknowledge the apology, how's that going to help me keep a promise I made to my friend? It isn't. I'm probably going to give him a purple recipe to make up for it. I know he won't be up in arms demanding any reparation but it's the gesture that counts. Now while I think awarding everyone purple recipes is a tad excessive perhaps some extra offline XP and perhaps reset everyone's fame timers.

Again. Not my problem. Usually when a company fails as thoroughly as this one did today, amends are made in good faith. If for nothing to at least maintain relations with the clientele. It's good business and the true 'nature of the beast'.

Not my problem.

Personally, I'd rather they fix things right the first time around. Especially when they ask for five hours of my paid time to work with.

And I'm not altogether too concerned with what they "meant" to do. The end product, either by design or unintentionally, makes Rebirth almost absolutely mandatory.