Zwillinger

Community Manager
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  1. Quote:
    Originally Posted by Golden Girl View Post
    We're the 1% - you must serve our every whim.
  2. One thing to please keep in perspective while offering feedback:

    There are many interpretations of "Post Apocalyptic" and what it looks like. No one opinion is more valid than the other in this case. For this particular Costume Bundle, we went with one spectrum of the genre, much of the directions being suggested at the Pummit, so please give your feedback accordingly.

    Thanks!
  3. Quote:
    Originally Posted by Captain-Electric View Post
    When I think about my City of Heroes friends who never even come to the forums (almost all of them), friends who spend money on the game and have preferences and opinions that are never heard and collected and analyzed, it bothers me knowing that you don't have access to any of that data. And that's your true-blue fan base, Zwillinger, that's where they're at. Playing the game.
    We know this and understand it. I take this into account every time we give one of these reports.

    The fora represent a segment of the population, and a very narrow one at that (I've posted the numbers before so I won't rehash that). We recognize that it's a representation of the population at large and temper our evaluation of the feedback accordingly.
  4. Quote:
    Originally Posted by Captain-Electric View Post
    Take some time out of your ordinary day for just a moment, and think about what the "bigger picture" means to a super hero comic book reader who plays your game. Then ask yourself if it's truly enough that this portion of your fan base's concerns are being heard but not prioritized in a significant way, beyond honorable mentions within product management meetings.
    As part of my job, I spend the whole day putting myself in the shoes of the developer AND of the player. Community professionals walk a very thin line of understanding both sides of the spectrum and having to represent the interests of both parties. Heck, I just spent the better part of a meeting discussing this very topic in detail .

    As far as the bigger picture, there's two things I have always consider: Sentiment expressed and actual numbers.

    Sentiment is easy. I can read a thread and understand the general gist of what's being said and pull out the finer points of what's actually being requested. That simply requires time invested in reading and knowing and understanding the poster.

    Numbers are a bit trickier. We report actual number, but we also have to extrapolate from that how representative of the Community those numbers are. This is accomplished in part by knowing your players and how they've interacted not only with you, but also with each other in previous posts.

    Here's an example of a thread breakdown we did (by the numbers only...leaving out the qualitative remarks also discounting off topic posts) about the Post Apoc thread:

    -------------------------------------------------------------------------------------
    Quote:
    At time of writing, the thread had 5,814 Views and 147 Replies, with 89 Unique Posters.

    13 People Posted more than 2 times.
    14 People Posted 2 times.
    28 People Posted 1 time.

    Posters who Posted 4 Times or More:
    • Golden Girl (10)
    • Chad Gulzow-Man (8)
    • Bronze Knight (7)
    • Kirsten (7)
    • Hyperstrike (5)
    • Aurora_Girl (4)

    General Breakdown:
    • Positive: 60%
    • Neutral (trending towards positive): 5%
    • Neutral (requesting other/additional pieces): 10%
    • Negative: 20%
    • Other: 5%

    Overall the mood of the thread is solidly positive. Especially toward the beginning of the thread, where excitement is high. Players are pleased with the variety of pieces and the art direction. In some cases they would like additional pieces or alternative pieces.

    The #1 complaint among users is that there are only dirty versions of the pieces, instead of clean versions. Mood on this is split between being upset about dirty pieces, and understanding that there is limited time to produce costume pieces, with the majority trending towards the former. Players feel clean versions would add to the versatility of the set, as well as making them less (in their opinion) villain-centric.

    There are other varied complaints among users that generally point to dissatisfaction with a few pieces. Some players feel that there are enough Mohawks in the game, and that another hairdo would be more appropriate. Others would like more costume pieces. Finally, there are some players (very few) that ultimately just hate the concept of Post-Apoc, or have preconceptions about what Post-Apoc should look like.

    ------------------------------------------------------------------------------------------------

    Numbers allow us to put things in perspective. How many people are actually posting in the thread? How many people are making up the majority of the conversation? How many people are positive? Neutral? Negative?

    Anytime there's an post which is a hot topic for the Community, we usually do a breakdown of this and pass it along to the interested parties along with our evaluation of what the numbers mean. The Community team remains impartial in our analysis, as doing otherwise would skew the numbers one way or another. I imagine that I will request a similar breakdown for this thread, just as I did for the original discussion many months ago.

    I get it. I understand that you're passionate about it. The arguments I, and the rest of the OCR team, makes advocating your causes to the development and business team are just a passionate. Just remember that our current development schedule is in no way a reflection that we don't appreciate your enthusiastic requests and that in all likelihood, we agree with it.
  5. Quote:
    Originally Posted by BrandX View Post
    What people want is still the classic tights but with a less painted on look.

    You can make tights but still give them some details to look like they're wearing something. Body hugging spandex but you see the difference between the neck and head. The sleeves and the hands.

    Also face masks would be nice that werent painted on.
    This is understood, and as stated further up the thread, has been communicated to the team.
  6. Quote:
    Originally Posted by Captain-Electric View Post
    Nevertheless, I am disappointed by what can be genuinely labeled as a prioritization of resources that is largely unresponsive to the community. The community won't shut up about this, Zwillinger. Don't be CCP. I know your job is to toe the line, but it's also to communicate our desires to the team, and our desire is pretty much burning like a thousand suns. This is not new news. Please consider this during your next dev meeting. Put this in your notes somewhere.
    I'm not exactly sure where you get that we're not being responsive to Community sentiment. Just because we aren't working on one specific costume set we're not being responsive? Are we discounting all of the other changes and additions, not just costume specific, that we're working on and have accomplished in the last year+?

    In the end, we're going to make some costumes that are fan favorites and we're going to make some that inspired us, either from fan inspiration or personal. There's no specific cadence we're stuck with as it's all released as development and marketing schedules allow.

    You have a development team that is extremely responsive and balances player sentiment fairly well with development and business requirements. Losing sight of the bigger picture through hyperbole does a disservice to not only them, but all that the game has accomplished.
  7. We're going to be in our weekly sync with the dev team shortly. I'll be sure to express the sentiment regarding clean variants of specific parts (I've already talked to a few people about it .)
  8. Quote:
    Originally Posted by Agent White View Post
    ..."We have no plans for Crashing Nukes in i24" comes to mind, for a recent example.
    At the time, this statement was true. Arbiter Hawk put in a massive amount of extra work to get the nuke changes into Issue 24 which we were then able to announce after the fact.
  9. Quote:
    Originally Posted by Agent White View Post
    Rule 1: The Devs lie.
    I am a pillar of honesty.

    Also, what I said was brutally honest. We are not working on new AT's.
  10. I didn't expand upon the comment in that thread because the thread was about the Post Apoc armor, not new variants of Tights and Golden/Silver Age costume parts.

    We most certainly did get a lot out of exploring what could result from a Golden/Silver Age themed Costume Bundle. I think we grokked the idea that what was expressed had more to do with materials used and textures and how the costume bits laid on the characters body. I want to be explicitly clear when I tell you that we don't think it's a bad idea, in fact we definitely think it has some merit. It's just not something that's in our immediate line up.

    And no, I can't tell you when/if we're working on anything like that.

    Right now, we've got a line up of Costume Bundles coming down the pipe. Some we've announced (Post Apoc, New Tights, Cybertech) and some are still in the works. I do know that many players here on the forums are very enthusiastic about the possibility of Golden/Silver Age costume parts and these requests are expressed in our regular product management meetings .
  11. Quote:
    Originally Posted by Angelxman81 View Post
    Also, few variations for the hairstyles. Like cornrows, tight to the head, like the existing one for males...
    Have you had a chance to check out the upcoming Cybertech costume pack?

    You may find what you're looking for there.
  12. Zwillinger

    Statues

    Quote:
    Originally Posted by peterpeter View Post
    You should just explain that to everyone. Making people on the internet understand your point of view should be pretty easy.
  13. Please keep discussion here about the Post Apocalyptic Costume Parts Pack work. If you'd like to discuss other aspects of the selection process, you're more than welcome to do so in another thread.

    Thanks.
  14. Quote:
    Originally Posted by Bronze Knight View Post
    Not to derail this thread but could you give some examples?
    Please take that discussion to another thread.
  15. Quote:
    Originally Posted by PSI_lence View Post
    "we’re going to try something new in the Paragon Market: A “Themed Parts Pack.” "

    please let this be the one and only time , or at least give us the option yo buy it all in one pack for the points most costume sets go for
    The intent is for you to be able to buy all of the parts in a single pack, much like a "Costume Set". It's just less of a focus on the "single one costume" and more of a focus on "what kind of things would fit the theme". I wouldn't disassociate this from a Costume Bundle, it's just a different approach.

    This most likely will not be the one and only time.
  16. Quote:
    Originally Posted by Xzero45 View Post
    At least the few players that had enough money to shell out to fly to the con, or lived in the area already. I, along with a large number of folks that have asked for years, would prefer a Golden or Silver Age Heroes pack over a Fallout pack any day.
    For each person that asks for one thing, there's someone asking for another . Not counting the people who are asking for both. I know for a fact that Post Apoc items have also been requested for years.

    Both requests are valid, this is just the way we decided to go out of the Pummit.

    I do understand that many people want certain themes to make their way into the game, Golden/Silver Age being one of them, and over time, there's always the chance it will happen. In this particular case, the development team grokked this theme and had some great inspiration presented to them by the players.
  17. Quote:
    Originally Posted by Chad Gulzow-Man View Post
    My question is, why didn't we get a chance to vote on different costume part options like we did for the Retro Sci-Fi set? There are a few things that were brought up at the panel that I'd rather see than what you've decided on.

    Not that I'm really complaining about what's in the list--I actually really like the set as listed (and am highly looking forward to the chainsaw Titan Weapon). It's just that you didn't come to us like last time for more feedback on the "player-created" costume set.
    To be direct: There wasn't time in the development schedule for it this go around. That and coming out of the Workshop we had a pretty clear idea of where we wanted to go with this theme.

    Please keep in mind that we're not always going to be able to open it up to player voting, but we will certainly do so when time permits.
  18. Quote:
    Originally Posted by _Psi_ View Post
    Not to sound ungrateful... but can we please, Please, Please get a regular quiver before we start getting fanciful versions of it?
    What an interesting idea...
  19. Quote:
    Originally Posted by Neuronia View Post

    CoH Trivia: Zwillinger had a full head of hair before he joined our PvP Leagues.
    He also was an optimist.

    I still have all of my hair. I'm just lazy, so I wear hats .

    Also, I am eternally positive! For instance; I'm positive you're a noob!
  20. Zwillinger

    Statues

    Quote:
    Originally Posted by Bronze Knight View Post
    Oh? What like a contest with players? And the winning player gets their costume/character made into a statue? (It would be easy all they are is Up scaled static NPC's)
    On behalf of our Environment Art team...

    There is nothing *easy* about changing world fixtures.

    Ramble: It's tends to grind game developers gears when people make statements that "such and such would be easy..." without understanding the full impact or scope of work of said changes.
  21. We've been made aware of some compatibility issues users may experience when attempting to run the NCsoft Launcher using the upcoming OSx v10.8 (Mountain Lion). These issues prevent the NCsoft Launcher from running properly on systems running OSx v10.8. Our Hardware Compatibility Lab in Austin is actively investigating the issue, however please be aware that a fix for the issue will likely not be immediately available. I will provide more updates as soon as we can.

    Thanks
  22. This is most certainly a shame, especially when it was all preventable .

    My personal, and our collective, heartfelt condolences to all of his family and his friends, whether IRL or in game.
  23. This is certainly a terrible thing. I think I was up until around 3 AM just listening to the police band and watching the live news feed. I mostly just sat there shaking my head.

    We're going to keep this thread open for discussion regarding the topic, however we do request that everyone please keep the discussion away from any mention of politics or other such talk.

    Thanks.

    Edit: Chazz, I'm very glad to hear that you're safe. My personal and our collective condolences go out to anyone who may have been impacted by this tragedy.
  24. Quote:
    Originally Posted by Party_Kake View Post
    Just out of curiosity, how many people are there grabbing at the codes? hundreds? thousands? millions? I have no idea.

    This
    http://t.co/OnH6HGKl
    In my opinion, is a better way to integrate twitter into your plan. This giveaway is for 1 item (highly valued), and it gets people to re-tweet your giveaway and spread awareness of it for days.

    Perhaps you can talk to the guys that did it and see if they can work something out for you too.
    Those are custom apps developed for that specific campaign.

    Such apps cost money. Not saying how much, but it's not insignificant.