Zwillinger

Community Manager
  • Posts

    1715
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  1. We've already determined the story, so someone's death is, as they may say, destined to occur.

    We do, however, have other plans for Community involvement with the story/lore later down the road.

    Stay tuned!
  2. Quote:
    Originally Posted by DumpleBerry View Post
    You're aware that arena chat doesn't look like this, right?


  3. Quote:
    Originally Posted by Phillygirl View Post
    I just got one from RaRa for bugs grav/ta i'll shoot it to you.
    Cool, I'll compare the two.
  4. Quote:
    Originally Posted by Phillygirl View Post
    The TA would still be usefull I just thought you would like the wicked debuffs of the poison. Move the TA over but give it an uber build not the boot camp one.
    I plan on it, I've just got to find that build that Masque gave me for it.

    It may have been nuked on my last machine.

    Edit: nvm, found it.
  5. Quote:
    Originally Posted by Phillygirl View Post
    So how was the Grav/Poison?
    Taking some getting used to.

    I miss my Grav/TA.
  6. Hey...

    /a and /arena are easy to mix up late at night...
  7. Since there's some confusion about the term "billing date":

    Your billing date is the calender date in the month on which your VIP subscription would normally renew.

    For example
    • Bob has a 6 month VIP subscription that renews every January and July on the 15th. Bob's billing date is the 15th.
    • Jane has a 12 month VIP subscription that renews every year on April 1st. Janes billing date is the 1st.
    Everyone has a monthly billing date.

    And a Belly Button.
  8. Quote:
    Originally Posted by Lavos View Post
    my question is, the tier 9 VIP Rewards aka Celestial Armor costume set, once it leaves, will it return at some point? i recall hearing the Tier 9 VIP Paragon Rewards were on a "rotational cycle"
    Once we rotate out the Tier 9, it will be available to acquire, by one method or another, at a later date.
  9. Quote:
    Originally Posted by Vitaee View Post
    Ok, this doesn't seem clear in this thread, but if I have an ANNUAL sub that is set to renew on April 23, 2012, do I have a few months to wait till I get a boat load of points, or will I get a regular monthly allotment on October 23rd??
    Regular monthly allotment on the 23rd.
  10. Steve Jobs was not innovative in the sense that he invented new technology. Where Jobs innovated was developing technology that was accessible and easy to use. By doing so, he probably made more of an impact than most innovators of his day by developing technology that changed the world, for the better in many cases, myself included.

    Were it not for Steve Jobs and Apple, the Social Media revolution may not have happened, which is pretty much what my career is all about. I may have been a late adopter to Apple products (iPhone, Mac Book, iPad for everyday work use, but still PC for Gaming), but I always appreciated what he contributed towards making technology easy to understand and, dare I say, cool.

    Here's to you Steve.

  11. Quote:
    Originally Posted by Nomme View Post
    I still have questions then.

    The points thing, fine, I'm good, I get it.

    Tokens though... 2 accounts (both with the same billing and veteran dates in the past - they have one month difference of paid time, but it is /exactly/ one month off, so one account always should be one ahead on tokens/vet status based on the old system), both got a server transfer token on October 1st but nothing else (no token, no PPs)

    My billing date is the 5th of each month - BUT - I'm on a 6 month plan, paid in July and February. My veteran reward date has been on the 1st of the month for "ages" now - I'd checked before head start and I should have gotten my next vet badge under the old system on Oct 1st according to that system - so I assumed that would be the date I'd get my reward tokens. I saw the grants of the server transfers on both accounts, but no change to vet tokens, and even now, no change in the number despite my billing date being today.

    My veteran date should not have changed with the changes the headstart and i21 brought, so I should have gotten my token on the 1st for both accts...neither got a token. The points should have granted today (but as stated, I understand I will not get them until the 11th this month - back to billing date next month?)

    When precisely should server transfers be awarded? Billing date, first of each month, or veteran date? That might help clear some things up as well.

    Anyway, I have two tickets in (one for each account - though they are both under the same support account, so I'm hoping both accts get checked out and not just one and the other closed as a presumed duplicate) but wanted to mention that I /know/ my veteran date and did not get my tokens as expected on the 1st of October.

    What a mess...
    Yeah, unfortunately I am not going to be able to answer that one.

    CS should get back to you soon .
  12. Quote:
    Originally Posted by Dark Quill View Post
    Hey, Zwill, thanks for the info, but don't forget that we need clarification about the timing of the server transfer tokens as well!
    Working on it.
  13. Quote:
    Originally Posted by Optinator View Post
    Just wonderful...I was counting on getting my stipend when my VIP sub renewed today so I would have enough for Street Justice. I guess another few days won't hurt...much

    So, to clarify, this error is for this month alone, and will be fixed thereafter?
    Gradually fixed over time, depending on when your billing date.
  14. Quote:
    Originally Posted by Morgan Reed View Post
    Zwillinger, you post is clear on going forward from today. But not so clear on what has passed.

    Let me illustrate:



    So, those of us that had extra points in September should chalk those up to "receiving them early." (Example: I started Head Start with an extra 400 points, and those were for September. I did not receive points on my billing date of the 22nd, because I had already received my points for September 22nd and I should expect my next stipend on October 22nd because I fall outside of the 10th.)
    Those that reported not having extra in September should file a ticket with support to see what happened to their September points?
    Correct, everyone (all active VIP subscribers) received their Paragon Point stipend for the month of September the day Issue 21 went live.

    Quote:
    This one is even more odd. Is there any way for customers to find out what day they are currently slated to receive their Tokens? Obviously that day is subject to change after finding out...
    And you state that it is based on "active paid game time." Does that include "free" months included with boxed sets? And does being administratively locked out of the game count as not active paid game time? (Example: My "free" months game time that was bundled with buying the Architect Edition, does that count for receiving tokens? If it does, since I was locked out of the game because of a payment dispute between NCSoft and PayPal for nearly the whole month, does it still count?)
    From what I understand, active game time = anytime in the past, and moving forward, that you have had an active game/VIP subscription. In your case, I would contact Customer Support or Billing and ask them since you have different circumstances that I'm not entirely comfortable venturing a guess at.

    There is no easy way to check this date unfortunately. It's a concern that we've brought up.
  15. There has been some recent confusion surrounding the schedule for the awarding of Paragon Points and Paragon Reward Tokens included as part of your VIP subscription. When we first announced the details surrounding Freedom, we communicated that players would receive their monthly stipend of Paragon Points and Paragon Reward Token on their monthly billing date. Unfortunately, due to technical limitations of the Paragon Rewards Program and safeguards with the stipend system there have been some adjustments to the cadence of release for these VIP Benefits.

    So how will VIP subscribers be awarded their monthly stipends and Reward Tokens?

    Let’s address your Paragon Points first. If your game account has a bill day between the 1st of the month to the 10th of the month, you should expect your October stipend of Paragon Points on October 11th, provided your VIP subscription continues. Over the next few months, your stipend date will line up with your bill date as long as you maintain the VIP status of your game account. If your game account has a bill day between the 11th of the month to the 31st of the month, you will receive your Paragon Points on your game accounts billing date, as long as you maintain the VIP status of your game account.

    The monthly Paragon Reward Tokens are awarded differently. They follow the same schedule as the old Veteran Reward program. This means you may not receive them on the same date that you receive your monthly VIP Paragon Rewards Points. Veteran rewards were calculated based on the time your game account was actually playable with active paid game time, and not just based on your bill date. Just as a temporary block changed your Veteran Reward dates, these types of things changes to your game account will also change the date you receive your monthly VIP Paragon Reward Tokens. You also have to play out the month of game time before receiving the tokens. You may pay for time in advance, but you have to play out the time before you receive your next reward.

    We sincerely apologize for any confusion that this may have caused. I know that many are anxious to receive their monthly points, especially in light of our weekly releases in the Paragon Market. Hopefully this post will help set expectations moving forward and allay concerns you have about receiving your points for October.

    Thanks!

    -Z

    Join the Community Discussion Here.
  16. There has been some recent confusion surrounding the schedule for the awarding of Paragon Points and Paragon Reward Tokens included as part of your VIP subscription. When we first announced the details surrounding Freedom, we communicated that players would receive their monthly stipend of Paragon Points and Paragon Reward Token on their monthly billing date. Unfortunately, due to technical limitations of the Paragon Rewards Program and safeguards with the stipend system there have been some adjustments to the cadence of release for these VIP Benefits.

    So how will VIP subscribers be awarded their monthly stipends and Reward Tokens?

    Let’s address your Paragon Points first. If your game account has a bill day between the 1st of the month to the 10th of the month, you should expect your October stipend of Paragon Points on October 11th, provided your VIP subscription continues. Over the next few months, your stipend date will line up with your bill date as long as you maintain the VIP status of your game account. If your game account has a bill day between the 11th of the month to the 31st of the month, you will receive your Paragon Points on your game accounts billing date, as long as you maintain the VIP status of your game account.

    The monthly Paragon Reward Tokens are awarded differently. They follow the same schedule as the old Veteran Reward program. This means you may not receive them on the same date that you receive your monthly VIP Paragon Rewards Points. Veteran rewards were calculated based on the time your game account was actually playable with active paid game time, and not just based on your bill date. Just as a temporary block changed your Veteran Reward dates, these types of things changes to your game account will also change the date you receive your monthly VIP Paragon Reward Tokens. You also have to play out the month of game time before receiving the tokens. You may pay for time in advance, but you have to play out the time before you receive your next reward.

    We sincerely apologize for any confusion that this may have caused. I know that many are anxious to receive their monthly points, especially in light of our weekly releases in the Paragon Market. Hopefully this post will help set expectations moving forward and allay concerns you have about receiving your points for October.

    Thanks!

    -Z
  17. I'd definitely recommend checking out any advice offered by the folks over at Ablegamers. They frequently review hardware that is designed specifically with the needs of Differently abled gamers in mind.

    They even posted a recent review of the Adroit Switchblade. It is native, out of the box, for the XBox, but I believe it has adapters for the PC.

    They also have a forum set up to discuss challenges faced by those who have lost the use of hands or other limbs when gaming.

    Hope that information helps out, and best of luck to your friend in getting started with City of Heroes.
  18. Quote:
    Originally Posted by Chris_Zuercher View Post
    Or we're being treated to some Long John Silver's.
    This...totally this.
  19. Hey guys,

    I'm being brought up to speed on exactly how this is all working. We'll get an official post explaining everything ASAP. As far as I was aware, PP were to be awarded on your billing cycle date, which is what I originally communicated.

    I do apologize if there was confusion caused by the rewarding of Paragon Points on differing dates and we'll work to clarify this and the Reward Token schedule ASAP.
  20. I'll take obscure memes in a more popular meme for $1,000 Alex.
  21. Zwillinger

    Price Bug?

    Quote:
    Originally Posted by Aggelakis View Post
    Hey Zwill, isn't this an i21 bug? Neener neener!


    Yes, you're correct.
  22. No one viewpoint is ever going to be identical to another's. What works for some, won't work for you, and that's fine.

    The capability to accept that there are varied viewpoints and that they are just as valid, in their own way, as yours is what is important .

    Either that or you're all WRONG WRONG WRONG.



    Osmenthne.