VIP Rewards Still Active! Refunds? (9/19/2012)
By
Gangrel_EU,
Posted on: 2012-09-19 13:33 in CoH and CoV General Discussions
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From their FAQ concerning the NCsoft account:|
Originally Posted by Sir Mason Stone
Has anyone got their real world refund yet? I tried to check my account status w/ NCSoft and it won't let me log in to my master account--it can't find my e-mail address in its database when I try to recover my account name. Something odd is going on there.
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I can't remember my NCsoft master account name. If you do not remember your NCsoft account name, you will need to contact support. To do so, use the Ask a Question tab and enter the green information below into the Subject and Question fields. In the account information fields, be sure to enter your account information. If you are unable to provide a piece of information, please explain why in your submission. Subject: I forgot my NCsoft master account name. Question: Here is my account information: First and last name: ENTER FIRST AND LAST NAME HERE Physical Address: ENTER POSTAL MAILING ADDRESS (not e-mail address) HERE Date of birth: ENTER DATE OF BIRTH HERE Serial codes/access keys: ENTER CODES/KEYS HERE Unique Account ID(s): ENTER UNIQUE ACCOUNT ID(s) HERE For descriptions of each of the account information fields listed, click the link below. |
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Aion® & Lineage® II: If you already have an NC Account, log in using your email address. If you have not yet migrated your account, log in using your NCsoft Master Account name. City of Heroes® & Guild Wars®:Log in using your NCsoft Master Account name. |
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Thanks. Though I'm almost positive I used my email address for my account name. I was able to get into NCSoft Support's website (re: a petition I filed) using my e-mail address without a problem. I can't imagine I would have used different e-mail addresses for those.|
Originally Posted by Gangrel_EU
From their FAQ concerning the NCsoft account:
Please note: The information i gave in the 1st part is what you need to do to bring back your NCsoft master account name. |
If it doesn't clear up soon I'll send a support request.
Fixed it. My Master Account Name was the same as my CoH account name, which is where I was getting the confusion.
I just logged in and aside from the fact you can't purchase more points, everything LOOKS normal. Still lists me as a paid VIP.
I heard someone say they were told it would take a week to get refunds? Is NCSoft sending out e-mails about this? I've never gotten an email from them about anything but /petitions. -_-
The following link is the latest update from Zwillinger regarding player subscription types and refunds: http://boards.cityofheroes.com/showthread.php?t=297472
Hopefully, that should clear up some of the gray matter.
@Winter. Because I'm Winter. Period.
I am a blaster first, and an alt-oholic second.
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Thanks. Saw this yesterday. It says they will attempt to begin automatic refunds today. I just wondered if anyone had seen any yet. It's almost 5 PM (Central Time, United States) here, so I thought I'd ask.
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Originally Posted by Winterminal
The following link is the latest update from Zwillinger regarding player subscription types and refunds: http://boards.cityofheroes.com/showthread.php?t=297472
Hopefully, that should clear up some of the gray matter. |
Hmm. I took a look at my billing summary and see that on the 19th (today) I was awarded the 550 points. In the past they have been awarded on the 8th of the month.
And I see that my card on file is not a valid card any more. I'll have to contact customer support.
Well, This was suprising.
I signed in today (Virtue is showing green, which makes me sad) and was surprised to get my monthly VIP rewards: 400 PP and a Reward Token. The Reward Token applied without a problem.
I knew we were getting real world cash refunds, and that everyone was *supposed* to be toggled to VIP (I think), but for some reason I didn't think they'd hand out tokens and points.
Very cool.
Has anyone got their real world refund yet? I tried to check my account status w/ NCSoft and it won't let me log in to my master account--it can't find my e-mail address in its database when I try to recover my account name. Something odd is going on there.