Game Cessation information has been posted.
By
Agent White,
Posted on: 2012-09-18 14:59 in CoH and CoV General Discussions
Even though I was supposed to have two months of my three-month subscription remaining, I just lost VIP access to the forums and access to all but two of my characters in game. I have NOT received a refund. I can't post in the appropriate forum to report this...
And the account website is down for "maintenance."
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Originally Posted by Capa_Devans
So, we're getting refunds and not game time on a title I don't want.
Awesome. And if we need to raise money to buy the IP, I can put my refund towards that cause. Awesome. |
You know, that's almost exactly our feelings here. We only paid month to month do we're not getting much back but, when the time comes that somebody needs our money to get the game rolling again ... well, we seem to have all this money we haven't spent on subscription fees lately...
We're not dead yet.
Writer of In-Game fiction: Just Completed: My Summer Vacation. My older things are now being archived at Fanfiction.net http://www.fanfiction.net/~jwbullfrog until I come up with a better solution.
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I can log in to my NCSoft Master account just fine. I'd suggest contacting NCSoft support... and failing that, send a PM to Zwill with as much information as you can.
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Originally Posted by Rodion
Even though I was supposed to have two months of my three-month subscription remaining, I just lost VIP access to the forums and access to all but two of my characters in game. I have NOT received a refund. I can't post in the appropriate forum to report this...
And the account website is down for "maintenance." |
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Originally Posted by ShadowNate
;_; ?!?! What the heck is wrong with you, my god, I have never been so confused in my life!
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I was eventually able to get into the site and found that they had turned off my VIP status and supposedly refunded my last three-month payment in full (it hasn't shown up on my credit card yet, and for some reason they say it will take more than a week to do so). I had originally asked for them to prorate my refund, and repeated that request and reinstate my VIP after they turned it off. I got this reply:|
Originally Posted by Kitsune Knight
I can log in to my NCSoft Master account just fine. I'd suggest contacting NCSoft support... and failing that, send a PM to Zwill with as much information as you can.
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"Due to the closure of the game, we have stopped all VIP status, ability to purchase subscriptions, and ability to purchase from the Paragon Market. We are not able to provide pro-rated refunds, we were only able to provide a full refund for the last subscription charge. Since the refund has been processed on our end, we are not able to reverse it."
It looks like they just want to shut this puppy down ASAP. If they really are turning off everyone's VIP status as they process refunds, it looks like the game will be dead far sooner than the end of November.
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And yet I'm still showing VIP status for my account on their site...| we have stopped all VIP status |
Were I you, I'd take that extra refund money and find one of the retail codes you haven't applied to your account yet and try it out. Double-checked... the redeem code link is still present under account details so I'm betting that workaround still functions.
The only question remaining for me is whether I lose VIP status 1 month after I applied that code.
Be well, people of CoH.
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What I meant by "keeping the game alive" was all avenues of keeping the game alive, which includes selling off the IP. If NCSoft intended to let the game live, in anyone's hands, there would be no reason to refund points purchases. Refunding subscription fees paid to NCSoft would still make complete sense, but not refunding points purchases. If the game was going to live on then the points would still be valuable as players would still have two months to spend them at this point before the game changed hands. The message from NCSoft would have been something to the effect of "you have until November 30th to spend your points on the paragon market." No business is going to issue across the board refunds for something when they have any potential justification for not doing so. The only caveat I see to this is if NCSoft's intention is to transfer the game sans character database.|
Originally Posted by Thunder Knight
I've said this before - in fact, it might have been in this very thread - but this means very little. (Other than that they apparently didn't accept Mercedes Lackey's offer)
NC Soft bringing the game back was the least likely option, the main hope has been to revive it under another publisher (or under a new company composed of former Paragon employees). And nothing has changed in that respect. NC Soft would have to refund our money before the game could be moved to a new publisher anyway. |
I'm open to a convincing argument to counter my suspicion. I just haven't read one yet.
ahem.
Sorry Andy. I know these guys have you in a bad place; but to force you to effectively LIE TO US? BADLY?
Gah. *throws hands up in disgust and walks away*
(btw, in specific, I am referring to anything refering directly to NC soft this and NC soft is sorry about that stuff. I can say no more about this without violating forum equitte and Zwill's been the poor guy stuck between a rock and a hard place enough since the announcement.)
Not "Attention, players! All the employees have been been laid off, the giant update all of you have been looking forward to for months - with features that many of you have been begging for for years - will never happen except as a buggy half-complete beta, and the entire game will disappear from existence forever in less than three months so you'll never ever be able to play it again!"
There is NO way to spin that into the "best possible gaming experience", no matter how good they are with refunds. Unless you define "best possible gaming experience" as "best possible experience for our bean counter brigade," which is probably what they meant.
(And, again, not directed at you, Zwill. It makes me sad that the game is closing, but it makes me angry that the game is closing like this, and I get mad all over again every time I think about it. I somehow doubt I'm alone in that. I don't think the #SaveCoH movement would have gathered this much steam if the game had been allowed to sunset gracefully instead of killed so abruptly)
NC Soft bringing the game back was the least likely option, the main hope has been to revive it under another publisher (or under a new company composed of former Paragon employees). And nothing has changed in that respect. NC Soft would have to refund our money before the game could be moved to a new publisher anyway.