Display graphics off Center for only one resolution (1920x1200)
By
Kitsune Knight,
Posted on: 2012-05-01 24:34 in ALL ACCESS Gameplay Technical Issues Bugs
It sounds more like your monitor's settings for that resolution got messed up. Have you tried pressing the physical 'auto' button on your monitor (or possibly the autodetect menu option brought up by the 'menu' button)?
Quote:
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Originally Posted by ShadowNate
;_; ?!?! What the heck is wrong with you, my god, I have never been so confused in my life!
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---System information gathered by CoH Helper version 0.2.0.2---
DxDiag gathered at May 1, 2012 14:47 (-05:00)
Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120305-1505)
System Manufacturer: Gigabyte Technology Co., Ltd.
System Model: X58A-UD7
BIOS: Award Modular BIOS v6.00PG
Central Processor: Intel(R) Core(TM) i7 CPU 960 @ 3.20GHz (8 CPUs), ~3.2GHz
Memory: 12288MB
.Net Memory Report: 10378MB out of 12286MB available
Page File: 22403MB (2167MB currently in use)
C Drive: (LSI MR9261-8i SCSI Disk Device) 253951MB out of 486269MB (52%) free
D Drive: (LSI MR9261-8i SCSI Disk Device) 565395MB out of 570292MB (99%) free
F Drive: (Seagate FA GoFlex Desk USB Device) 1433265MB out of 1907726MB (75%) free
E Drive: (HL-DT-ST BD-RE GGW-H20L ATA Device) zero-size drive
Windows directory location: C:\Windows
DirectX: DirectX 11
DirectX Diag version: 6.01.7601.17514 (64-bit version)
Display Notes: No problems found.
Sound Notes: No problems found.
No problems found.
No problems found.
Input Notes: No problems found.
Monitor:
Monitor's Max Resolution: (blank)
Video Device Name: NVIDIA GeForce GTX 580
Manufacturer / Chip: NVIDIA / GeForce GTX 580
Video Memory: 4063 MB
Driver Version: 8.17.12.9610
Driver Date: 2/29/2012 7:02:00 PM
Driver Language: English
Sound Device Description: Speakers (Realtek High Definition Audio)
Driver File: RTKVHD64.sys
Driver Version: 6.00.0001.6077
Driver Date: 3/26/2010 5:30:58 AM
Sound Device Description: Realtek Digital Output (Realtek High Definition Audio)
Driver File: RTKVHD64.sys
Driver Version: 6.00.0001.6077
Driver Date: 3/26/2010 5:30:58 AM
Sound Device Description: Realtek Digital Output(Optical) (Realtek High Definition Audio)
Driver File: RTKVHD64.sys
Driver Version: 6.00.0001.6077
Driver Date: 3/26/2010 5:30:58 AM
WMI Information
Motherboard Manufacturer: Gigabyte Technology Co., Ltd.
Motherboard Model: (empty)
Motherboard Product: X58A-UD7
Motherboard Version: x.x
BIOS Manufacturer: Award Software International, Inc.
BIOS Name: Award Modular BIOS v6.00PG
BIOS Version: GBT - 42302e31
BIOS Release: 20100824000000.000000+000
Registry Information for Current User
Resolution: 1920x1200
3D Resolution: 1920x1200 (Not using renderscale)
Full Screen: Yes
Maximized: No
Screen Position: 0, 0
Refresh Rate: 60Hz
Vertical Sync Enabled: Yes
Physics Quality: High
Maximum Particles: 50000
Max Particle Fill? 10.000
Physics Card Enabled: No
Anti-aliasing: Off
Anisotropic Filtering: 4x
Texture LOD Bias: Smooth
Water Effects: Ultra quality
Bloom: 1.000 (turned on)
Depth of Field Enabled: Yes
Desaturation Effects (Sepia) Enabled: Yes
Shader Detail: High
World Texture Level: Very High
Character Texture Level: Very High
World Detail Level (Vis_Scale): 1.000
Entity Detail Level: 1.000
Shadows Enabled: No
Shadow Mode: Unknown (4)
Shadow Map Shader: High quality
Environmental Reflections: High quality
Advanced Occlusion Settings: No
Ambient Occlusion: High quality
Occlusion Strength: Strong
Blur: Trilateral
Ambient Resolution: Quality
Gamma Correction: 1.000
Geometry Buffers (VBOs) Enabled: Yes
Suppression of FX When Camera Close Enabled: No
Close Suppression Range: 3.000
Show Advertisements: Yes
Audio Mode: Performance
3D Audio: No
FX Sound Volume: 0.600
Music Sound Volume: 0.600
Show Advanced Graphics Options: Yes
Overall Graphics Quality: 1.000
Reverse Mouse Buttons: No
Save Login Username: Yes
Transfer Rate: Unknown bytes/second
Current Game Version: ?
Installation Directory: C:\Program Files (x86)\NCsoft\City of Heroes
Mod files in the Data directory
No modifications found
Quote:
I had tried it earlier and it didn't work but suddenly after your suggestion I tried it again and it did. I feel sort of dumb now but thank you for your help!
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Originally Posted by Kitsune Knight
It sounds more like your monitor's settings for that resolution got messed up. Have you tried pressing the physical 'auto' button on your monitor (or possibly the autodetect menu option brought up by the 'menu' button)?
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Quote:
Oops spoke too soon. Its doing it again even if I hit the auto button now...
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Originally Posted by smilingarchon
I had tried it earlier and it didn't work but suddenly after your suggestion I tried it again and it did. I feel sort of dumb now but thank you for your help!
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The bars are "normal" I certanly get them, but I don't get them in game.
What monitor do you have Brand and Model number?
H: Blaster 50, Defender 50, Tank 50, Scrapper 50, Controller 50, PB 50, WS 50
V: Brute 50, Corruptor 50, MM 50, Dominator 50, Stalker 50, AW 50, AS 50
Top 4: Controller, Brute, Scrapper, Corruptor
Bottom 4: (Peacebringer) way below everything else, Mastermind, Dominator, Blaster
CoH in WQHD
Quote:
Having black bars on both sides is normal if you have a non-4:3 monitor, because the background image on the login screen is 4:3 (and doesn't stretch anymore). The OP said, though "its off to the left with a huge black bar on the right hand side of the screen." so it would appear that there's not bars on both sides that are equal size. Plus, also happens in game, passed the login screen.
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Originally Posted by newchemicals
The bars are "normal" I certanly get them, but I don't get them in game.
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Quote:
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Originally Posted by ShadowNate
;_; ?!?! What the heck is wrong with you, my god, I have never been so confused in my life!
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Quote:
An HP LP2475w.|
Originally Posted by newchemicals
What monitor do you have Brand and Model number?
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The picture is off center at the login screen so the login and password are way far to the left and a huge black bar is on the right. This persists after logging in as well.
Is that the native resolution of the monitor? Generally speaking, you'll know right away if you've set the resolution/frequency of a monitor driver incorrectly (even if it's what you've set ingame only).
Quote:
Double checked my documentation, it says the recommended settings are 1920x1200 @60hz. When I change it to lesser resolutions I don't run into this problem but everything looks superhuge.
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Originally Posted by WanderingAries
Is that the native resolution of the monitor? Generally speaking, you'll know right away if you've set the resolution/frequency of a monitor driver incorrectly (even if it's what you've set ingame only).
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Two questions,
Are you using more than 1 monitor?
Is your 1920x1200 on the graphics setting in game set to 1920x1200 desktop?
Edit: it should say 1200. fixed
H: Blaster 50, Defender 50, Tank 50, Scrapper 50, Controller 50, PB 50, WS 50
V: Brute 50, Corruptor 50, MM 50, Dominator 50, Stalker 50, AW 50, AS 50
Top 4: Controller, Brute, Scrapper, Corruptor
Bottom 4: (Peacebringer) way below everything else, Mastermind, Dominator, Blaster
CoH in WQHD
Just one monitor. I have the settings set to 1920x1200 desktop.
I realize it's a mild step down, but what does 1920x1080 look like?
The resolution isn't a problem, at least not on 3 other 1920x1200 monitors I have. Is this something that recently happened? Did you replace an old monitor? Was this working fine before then it happened?
H: Blaster 50, Defender 50, Tank 50, Scrapper 50, Controller 50, PB 50, WS 50
V: Brute 50, Corruptor 50, MM 50, Dominator 50, Stalker 50, AW 50, AS 50
Top 4: Controller, Brute, Scrapper, Corruptor
Bottom 4: (Peacebringer) way below everything else, Mastermind, Dominator, Blaster
CoH in WQHD
Quote:
It's centered and nothing seems off when I change it to that resolution but I'm just wondering why it suddenly decided to do this out of the blue when I have been playing fine at 1920x1200 for days and it suddenly after the update on tuesday is off center.|
Originally Posted by WanderingAries
I realize it's a mild step down, but what does 1920x1080 look like?
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Quote:
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Originally Posted by newchemicals
The resolution isn't a problem, at least not on 3 other 1920x1200 monitors I have. Is this something that recently happened? Did you replace an old monitor? Was this working fine before then it happened?
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Sorry about asking all of the questions, but every little detail can matter and we only know what you tell us.
Did you file a bug report with support?
After the first R (Reboot), how willing are you to trying the second R (Remove and Reinstall)?
H: Blaster 50, Defender 50, Tank 50, Scrapper 50, Controller 50, PB 50, WS 50
V: Brute 50, Corruptor 50, MM 50, Dominator 50, Stalker 50, AW 50, AS 50
Top 4: Controller, Brute, Scrapper, Corruptor
Bottom 4: (Peacebringer) way below everything else, Mastermind, Dominator, Blaster
CoH in WQHD
Here's a question... what happens when you move the mouse to the left? Can you move the cursor into the "black bar" territory? (make sure you're on a character when you try) Or does it stop at the edge of where CoH is showing stuff?
What about if you take a screenshot with the print screen key (ignore the shot that CoH itself saves) and paste that into mspaint, is there the black bar or not?
What about the right side of the screen? Are things going off that side? Can you move the mouse out beyond that edge of the screen?
Quote:
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Originally Posted by ShadowNate
;_; ?!?! What the heck is wrong with you, my god, I have never been so confused in my life!
|
Quote:
I haven't filed a bug report yet but am probably going to. I can try to reinstall and see if that helps. I'll let you all know.|
Originally Posted by newchemicals
Sorry about asking all of the questions, but every little detail can matter and we only know what you tell us.
Did you file a bug report with support? After the first R (Reboot), how willing are you to trying the second R (Remove and Reinstall)? |
Quote:
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Originally Posted by Kitsune Knight
Here's a question... what happens when you move the mouse to the left? Can you move the cursor into the "black bar" territory? (make sure you're on a character when you try) Or does it stop at the edge of where CoH is showing stuff?
What about if you take a screenshot with the print screen key (ignore the shot that CoH itself saves) and paste that into mspaint, is there the black bar or not? What about the right side of the screen? Are things going off that side? Can you move the mouse out beyond that edge of the screen? |
Nothing appears off the right hand side of the screen in the giant black bar area and I can't move the mouse cursor out into or beyond that area.
I am going to try to reinstall the game and see if that helps.
Yeah reinstalling didn't help. Its almost as if its saved the settings somewhere for the game that isn't taken care of by an uninstall. Other games at 1920x1200 seem to be centered and run fine. I guess I've exhausted all of my options it seems and it might be time to call it in to support...
Try changing it to Windowed Mode temporarily. That will give you the top border of the window so you can drag and center it if needed. Make sure the Window is Maximized.
If all is working well running it in Windowed Mode, then try setting it back to Full Screen and see if it goes back to being off-centered.
If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.
Black Pebble is my new hero.
Quote:
Tried this and things worked well in windowed mode. When I set it back to full screen its still off-centered. I have opened up a ticket with support and hopefully will update this thread with more information once they respond. |
Originally Posted by Texas Justice
Try changing it to Windowed Mode temporarily. That will give you the top border of the window so you can drag and center it if needed. Make sure the Window is Maximized.
If all is working well running it in Windowed Mode, then try setting it back to Full Screen and see if it goes back to being off-centered. |
If people have more ideas for me to try though I'm all ears.
Support didn't even read my problem before fobbing me off some canned answer for a problem I don't even have. Sigh...
I did a search of the forum and came up with nothing. My display is off center for only one resolution (1920x1200), its off to the left with a huge black bar on the right hand side of the screen. This is for the login screen as well as in game.
I just played an hour ago and it wasn't like this. Its repeatable. I tried closing and opening the launcher again, tried restarting windows 7, graphics card and drivers all up to date (yes I've checked). I have also tried the repair (consistency check) of all installed files and still it does it.
I guess my question is this, I know there are settings for resolution that can be changed but what about centering the images displayed on my monitor by the game? Are there any settings that could be affected for centering the image?