I was billed three times for fifteen dollars?

I have made many transactions during the almost 6 years I have been playing and never had a problem.If the OP had clicked the mouse more than once I,m sure it would have shown up on his billing,this would suggest to me that his bank may be at error here and not NCSoft,just a thought.

*insert foot here* It's pretty simple. If you want the best service you pay for your subscription. If you want less then the best then don't pay at all. It's actually not that far fetched and is pretty much common practice for a lot of businesses. You get what you pay for. As a a VIP we get more features and better support. Makes perfect sense right? after all we are paying for a service.

It's only after you start paying and you get crap service that you have room to complain. Now if you were a VIP when your problem arrived and still received what you would consider insufficient service then that is a different matter entirely. However to sit here and expect top of the line service when you're not currently subscribing....that's a bit foolish don't you think? If I were playing for free and the game bugged out on me and I lost stuff I wouldn't expect NCsoft or Paragon to do anything about it because in all honesty a freebie isn't important enough in the pyramid to be considered serious for customer support. heh, just realized....it IS "customer" support. If you're not buying anything you're not really a customer now are you?

Fwiw. I didnt get support on my premium account once when i needed it.. I was directed to the knowledgebase without answering my question. I replied and it just sat there until it got closed.

Misunderstanding on my part.

I wasn't posting to the OP for starters and no. I don't find it rude at all. It's business. It's a sad fact that businesses are cruel to some degree. If you're able to spend $100-$300 a month on this game then surely it isn't much of a stretch to pay an extra $15 a month is it? You might actually SAVE money in the long run because there are things on the market you wouldn't have to buy if you were VIP. My family and I play this game and others, so this isn't the only game we sub to monthly even when we're not playing the other one or this one 24/7. It doesn't sound like for you it would break the bank.

I'm not here to ruffle feathers. It was a simple statement of "You get what you pay for". Do I think you don't matter? Of course not. But it doesn't matter that I think you matter. I'm not running the business you're soliciting a service from. Thank you for calling me names too...Ive been called many things but "elitist jerk" hasn't been one of them. You and I may have crossed paths at some point and I might have been one of the friendliest players you've ever met. It's easy to make assumptions about a persons integrity when you know nothing about them. As for keeping opinions to myself. I have, on many occasions, bit my tongue and decided not to post. This was not one of them. However this is a forum after all. I'm entitled to post my opinions. If you think I was talking down to you then I apologize. That was not my intention.

Spoke first, thought later. Sorry.

You're perfectly free to do whatever you want. I know NCsoft and Paragon studios are doing the best they absolutely can to help resolve issues with their player base. The whole reason of having a free system is for people to experience the game before they sub, not the other way around. If you choose to do it backwards that is your business. As far as only missing out on the incarnate stuff. You will also be missing out on the new content that only incarnates will be able to complete. Sure, it isn't here now, but with the revamp of Dark Astoria it is starting. At some point that will be a huge piece of the game as it is already becoming.

If you're not interested in that then, again, that is your choice. If we're going to resort to name calling then my part in this thread has concluded. If people can't be civil and differentiate between an argument and a discussion then I want no part in it. As for the OP to get his thread back on track. Keep pestering support over your issue. Unless they discover user error you're entitled a refund for being overcharged. An issue such as this probably will not be resolved ASAP so you need to keep on them about it and be very clear about what is going on. Hope you get it resolved one way or another.