I can't log in to the game

Hi guys , well here it goes my problem :

When i log my account (ingame) it appears an advertise that says Invalid Password or ID . Ok now , i've already activated my email so i don't know what could be the problem so if anyone of u guys know , just please tell me

Thanks , Roof .

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Since it's been an hour, try again (double checking spelling, etc) and post results one way or the other in case someone has same issue.

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I've tried with three accounts , once and once , then of some hours , and it continues going wrong :S . I don't understand why it doesn't recognize my acc . I haven't downloaded the game completely . I mean i'm entering the game after the two firsts patches have updated , but like an advertise says : Play now or wait the update , i've just decided to play it and it goes like that. Thanks anyway and if anyone more have an answer please let me know it

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Just to confirm, you're using game account logons and passwords, which are different to your Master Account logon and password?

Another usual issue: passwords are case-sensitive.

To aid you with one thing: the current game setup should allow you to log in and use the character creator while more of the game downloads in the background.

It shouldn't have anything to do with the game, therefore. It's a problem with your game account. First thing I would do is log into your master account and change the game account password (temporarily) to something utterly basic, like abcd1234. Then try again. If that works, change it to a more secure password immediately. If not, you'll have to register a support ticket with NCsoft.

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Hi guys , thanks a lot for ur answers but it continues going wrong :S I don't know what happens , i've tried with five accounts and any of those work.

Here I left a picture of the problem :

[REDACTED] ~Mod13

So guys , if i don't found a solution , can someone please create me an account and send me the information of the acc in a pm here in the forum please .

Thanks a lot guys

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Why does that account name look like a spammer?

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Hi there,

We've removed a couple of references to your account name and master account name from this thread. These are things you should never make public, in order to protect the security of your account.

I recommend contacted Customer Service with your issue. They should be able to help you further with this issue!

~Freitag

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Kevin Callanan
Community Specialist
Paragon Studios

Super Freitag, makin' the interwebs safe since 2011 or so.

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Kevin Callanan
Community Specialist
Paragon Studios

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