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Quite a few of us noticed this back in January. What we discovered (when we petitioned) was that, apparently, those who took advantage of the 12+2 month sale back in December had their monthly points stipend date changed to the 28th of the month (or thereabouts). Not sure how widespread the problem was, but those of us discussing it in a forum thread all shared this characteristic, and we all received the same answer to our petitions. |
Originally Posted by Melancton
My anniversary is the 23rd, and except at the very beginning of Paragon Points, that is when they have been showing up. Ditto my Reward Tokens. I saw some notices flitter by that everything was going to be consolidated to something like the 1st of the month, period, for everyone... and then my points continued to show up for a couple of months on the 23rd as usual, so I figured the announced change was being stored in the City Vault, if you get my drift.
Except now. My Reward Token has arrived, but not the Points. There could be many things at work. Example: The previous Forum maintenance said that all VIP names would "default to gold." Mine did not. The answers I got amounted to that "default" meant I still had to take some affirmative action and only the NEW VIPs would "default." I figured it meant everyone would be set to gold and would have to take action to change to white, but concluded I just misunderstood. This last Forum maintenance changed my name to gold, which is what I figured was afoot--- I have never taken any action on that. So is it that after months of announcing a date certain that everyone will get their Points on, it has finally happened, or has the Points computer belched and they will show up a little late, or have they gone the way of the emails I no longer ever receive or what? |
So, if you signed up for the 12+2 deal in December, your stipend date has likely changed.
If this doesn't apply to you, I suggest you send in a /petition to query further.
Good luck!
Edit to add link to January thread: http://boards.cityofheroes.com/showthread.php?t=282911
Q. Just wondering Posi, where are the new dance emotes we were told would come with GR?
A. Positron: Whoops, my bad.
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Bingo. It takes effect this very month, too. |
Originally Posted by Spatch
So, if you signed up for the 12+2 deal in December, your stipend date has likely changed.
|
Thank you, Spatch. I had a feeling it was something odd like that.
"How do you know you are on the side of good?" a Paragon citizen asked him. "How can we even know what is 'good'?"
"The Most High has spoken, even with His own blood," Melancton replied. "Surely we know."
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Glad to help! |
Originally Posted by Melancton
Bingo. It takes effect this very month, too.
Thank you, Spatch. I had a feeling it was something odd like that. |
Q. Just wondering Posi, where are the new dance emotes we were told would come with GR?
A. Positron: Whoops, my bad.
1387 badges, and counting
The 6+1 month offer for EU people seemed to have the same effect.
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Strange. I was on the previous 12+2 plan (so I get to look forward to this in February 2013), it did not affect my December or January stipends, but it did affect my February stipend. It pushed it back from the 8th to the 14th. |
Originally Posted by Spatch
Quite a few of us noticed this back in January. What we discovered (when we petitioned) was that, apparently, those who took advantage of the 12+2 month sale back in December had their monthly points stipend date changed to the 28th of the month (or thereabouts). Not sure how widespread the problem was, but those of us discussing it in a forum thread all shared this characteristic, and we all received the same answer to our petitions.
So, if you signed up for the 12+2 deal in December, your stipend date has likely changed. If this doesn't apply to you, I suggest you send in a /petition to query further. |
Also the GMs did not share the cause with me, but awarded the stipend and said that it should be fixed going forward.
One oddity was that I got my yearly Paragon Reward token, but not the badge.
Triumph: White Succubus: 50 Ill/Emp/PF Snow Globe: 50 Ice/FF/Ice Strobe: 50 PB Shi Otomi: 50 Ninja/Ninjistu/GW Stalker My other characters
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Well, now my ears are perking up. My 12+2 plan for this month is following, like yours, on the heels of my prior 12+2 plan, but it looks like I have been bumped to the 28th from what Spatch related. My reward token dropped as usual on the 23rd. (I did not even check on any badge.)|
Originally Posted by Snow Globe
Strange. I was on the previous 12+2 plan (so I get to look forward to this in February 2013), it did not affect my December or January stipends, but it did affect my February stipend. It pushed it back from the 8th to the 14th.
Also the GMs did not share the cause with me, but awarded the stipend and said that it should be fixed going forward. One oddity was that I got my yearly Paragon Reward token, but not the badge. |
My understanding of Spatch's answer is that the 28th has become the Points date for anyone who has the 12+2 plan as it goes forward. Your experience indicates that yours also changed, but to the 14th.
Could it be that the 14th and the 28th (two and four weeks into a month) are now the dates, depending on what side of the 15th you were on previously, or is there a possibility that agitation your part, SG, got you a different date?
I am reminded of an announcement over the PA system throughout my high school in which the assistant principal said, "We are having troubles with the PA system. If you cannot hear this announcement, please send someone to the office to tell us." Not a really great plan, there.
I guess I should wait until the 28th and see what happens, as it seems that a lot of the support folks do not even know what the deal is and will give canned answers that do not apply. Oh Well
"How do you know you are on the side of good?" a Paragon citizen asked him. "How can we even know what is 'good'?"
"The Most High has spoken, even with His own blood," Melancton replied. "Surely we know."
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No, I think it is mostly that I came to the GMs armed with documentation that something in the billing computer was broken.|
Originally Posted by Melancton
Could it be that the 14th and the 28th (two and four weeks into a month) are now the dates, depending on what side of the 15th you were on previously, or is there a possibility that agitation your part, SG, got you a different date?
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Something like this:
And the fact that even by the knowledge base the GMs were quoting me from said that my points should have been "fixed" by November.
Quote:
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Originally Posted by Melancton
I guess I should wait until the 28th and see what happens, as it seems that a lot of the support folks do not even know what the deal is and will give canned answers that do not apply. Oh Well
|
If you really want to see what I had to go through, see the following post:
http://boards.cityofheroes.com/showthread.php?p=4112469
Triumph: White Succubus: 50 Ill/Emp/PF Snow Globe: 50 Ice/FF/Ice Strobe: 50 PB Shi Otomi: 50 Ninja/Ninjistu/GW Stalker My other characters
Update:
February 28th arrived. No Points. I sent an in-game petition. I got a reply indicating that the ticket was being escalated around 11 am my time.
Around 8 pm that evening, I had my Points. I am happy to chalk that up as a customer service victory due to their helpfulness.
The possibility still remains that the computer has switched me to the 28th of the month, but after 5 pm or something, and the Points awarded without any intervention by anyone. I am asking customer service to try and sort that aspect out. While I would not want to give up 5 days on getting Points each month, it still remains that getting them for certain on the 28th would at least help me plan better if I need them for a purchase. We shall see what transpires.
"How do you know you are on the side of good?" a Paragon citizen asked him. "How can we even know what is 'good'?"
"The Most High has spoken, even with His own blood," Melancton replied. "Surely we know."
Quote:
My points date went form the 8th to the 28th this month. And I'm about to be billed for the 12+2 as well :/
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Originally Posted by Melancton
Bingo. It takes effect this very month, too.
Thank you, Spatch. I had a feeling it was something odd like that. |
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My anniversary is the 23rd, and except at the very beginning of Paragon Points, that is when they have been showing up. Ditto my Reward Tokens. I saw some notices flitter by that everything was going to be consolidated to something like the 1st of the month, period, for everyone... and then my points continued to show up for a couple of months on the 23rd as usual, so I figured the announced change was being stored in the City Vault, if you get my drift.
Except now.
My Reward Token has arrived, but not the Points.
There could be many things at work. Example: The previous Forum maintenance said that all VIP names would "default to gold." Mine did not. The answers I got amounted to that "default" meant I still had to take some affirmative action and only the NEW VIPs would "default." I figured it meant everyone would be set to gold and would have to take action to change to white, but concluded I just misunderstood. This last Forum maintenance changed my name to gold, which is what I figured was afoot--- I have never taken any action on that.
So is it that after months of announcing a date certain that everyone will get their Points on, it has finally happened, or has the Points computer belched and they will show up a little late, or have they gone the way of the emails I no longer ever receive or what?
"How do you know you are on the side of good?" a Paragon citizen asked him. "How can we even know what is 'good'?"
"The Most High has spoken, even with His own blood," Melancton replied. "Surely we know."