Game is getting 10 FPS... Please help.
By
Morgan Reed,
Posted on: 2011-10-27 11:07 in ALL ACCESS Gameplay Technical Issues Bugs
Is CoH the only running program at the time?
Has the computer been virus/malware scanned?
How long has it been since the hard drive was defragged (if it isn't a SSD)?
How much free space is on the hard drive?
If all of those have been covered, then I would double check the Video Drivers. For that card, you should be using the Catalyst 11.9 drivers. If using the 11.10 Beta drivers for other games, the fixes that improve CoH might not be in them yet.
In addition to what Morgan asked.
Is he leaving the launcher running in the background?
Does he have Ambient Occlusion turned on or Advanced Occlusion set to Enabled?
Why not have your friend run CoH Helper and HiJackThis and post the logs here? We might be able to spot some settings or software that is contributing to the problems and offer possible solutions without having to guess or play 20 questions.
If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.
Black Pebble is my new hero.
What TJ said...
In my experience I had a fairly big performance bump going from an Athlon II 630 to Phenom II 965. The L3 cache on the Phenom II chip really made a difference for me and it made trial lag go away. YMMV
H: Blaster 50, Defender 50, Tank 50, Scrapper 50, Controller 50, PB 50, WS 50
V: Brute 50, Corruptor 50, MM 50, Dominator 50, Stalker 50, AW 50, AS 50
Top 4: Controller, Brute, Scrapper, Corruptor
Bottom 4: (Peacebringer) way below everything else, Mastermind, Dominator, Blaster
CoH in WQHD
Ok. Here is my friend's CoH helper stats.
P.S: This is not the original computer. This is his laptop. Both are running the game like garbage. I wanna see if we can get the game to run better on his laptop as well as his desktop. (he's not at his desktop atm).
DxDiag gathered at November 7, 2011 20:47 (-06:00)
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7600) (7600.win7_gdr.110622-1503)
System Manufacturer: Sony Corporation
System Model: VPCEE25FX
BIOS: Default System BIOS
Central Processor: AMD Athlon(tm) II P320 Dual-Core Processor (2 CPUs), ~2.1GHz
Memory: 4096MB
.Net Memory Report: 1034MB out of 3834MB available
Page File: 3842MB (3825MB currently in use)
C Drive: (SAMSUNG HM321HI SATA Disk Device) 191138MB out of 264606MB (72%) free
D Drive: (SAMSUNG HM321HI SATA Disk Device) 15502MB out of 30719MB (50%) free
F Drive: (ELBY CLONEDRIVE SCSI CdRom Device) zero-size drive
E Drive: (PIONEER BD-ROM BDC-TD03 SATA CdRom Device) zero-size drive
Windows directory location: C:\Windows
DirectX: DirectX 11
DirectX Diag version: 6.01.7600.16385 (64-bit version)
Display Notes: No problems found.
Sound Notes: No problems found.
Input Notes: No problems found.
Monitor:
Monitor's Max Resolution: (blank)
Video Device Name: ATI Mobility Radeon HD 4200 Series
Manufacturer / Chip: ATI Technologies Inc. / ATI display adapter (0x9712)
Video Memory: 1913 MB
Driver Version: 8.712.0.0
Driver Date: 4/6/2010 9:04:29 PM
Driver Language: English
Sound Device Description: Speaker/HP (Realtek High Definition Audio)
Driver File: RTKVHD64.sys
Driver Version: 6.00.0001.6069
Driver Date: 4/6/2010 9:30:53 PM
WMI Information
Motherboard Manufacturer: Sony Corporation
Motherboard Model: (empty)
Motherboard Product: VAIO
Motherboard Version: N/A
BIOS Manufacturer: Insyde Corp.
BIOS Name: Default System BIOS
BIOS Version: Sony - 20100426
BIOS Release: 20100426000000.000000+000
Registry Information for Current User
Resolution: 1366x768
3D Resolution: 1366x768 (Not using renderscale)
Full Screen: Yes
Maximized: No
Screen Position: 0, 0
Refresh Rate: 60Hz
Vertical Sync Enabled: Yes
Physics Quality: None
Maximum Particles: 100
Max Particle Fill? 10.000
Physics Card Enabled: No
Anti-aliasing: Off
Anisotropic Filtering: None
Texture LOD Bias: Smooth
Water Effects: None
Bloom: 1.000 (turned off)
Depth of Field Enabled: No
Desaturation Effects (Sepia) Enabled: Yes
Shader Detail: Unknown (5)
World Texture Level: Low
Character Texture Level: Very High
World Detail Level (Vis_Scale): 0.500
Entity Detail Level: 2.000
Shadows Enabled: No
Shadow Mode: Disabled
Shadow Map Shader: Unknown (0)
Environmental Reflections: Disabled
Advanced Occlusion Settings: No
Ambient Occlusion: Off
Occlusion Strength: Off
Blur: Bilateral
Ambient Resolution: Performance
Gamma Correction: 0.758
Geometry Buffers (VBOs) Enabled: No
Suppression of FX When Camera Close Enabled: Yes
Close Suppression Range: 3.000
Show Advertisements: Yes
Audio Mode: Performance
3D Audio: No
FX Sound Volume: 0.600
Music Sound Volume: 0.600
Show Advanced Graphics Options: Yes
Overall Graphics Quality: 0.250
Reverse Mouse Buttons: No
Save Login Username: Yes
Transfer Rate: Unknown bytes/second
Current Game Version: 2120.201110150045.1.0
Installation Directory: C:\Program Files (x86)\NCsoft\City of Heroes
Mod files in the Data directory
Raimi: God, she's just so beautiful. The camera sure loves that girl.
Tobey: Thank you, Sam
The Mobility 4200 is a rather poor performing video card for gaming.
The drivers that are installed are over a year and a half old.
I'd recommend upgrading to the 11.9 Mobility Drivers.
Of course, proper uninstallation, driver cleaning and then new driver installation procedures should always be followed.
If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.
Black Pebble is my new hero.
Thanks for the info. Here is the CoH Helper report from his desktop, the original PC that I was talking about in the post.
DxDiag gathered at November 8, 2011 11:57 (-06:00)
Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7600) (7600.win7_gdr.110622-1503)
System Manufacturer: Compaq-Presario
System Model: GM442AA-ABA SR5125CL
BIOS: Phoenix - AwardBIOS v6.00PG
Central Processor: AMD Athlon(tm) 64 X2 Dual Core Processor 3600+ (2 CPUs), ~1.9GHz
Memory: 4096MB
.Net Memory Report: 2376MB out of 4094MB available
Page File: 6142MB (2044MB currently in use)
C Drive: (SAMSUNG SP2504C SCSI Disk Device) 69350MB out of 229467MB (30%) free
D Drive: (SAMSUNG SP2504C SCSI Disk Device) 2MB out of 9005MB (0%) free
J Drive: (TSSTcorp CD/DVDW TS-H653L SCSI CdRom Device) zero-size drive
K Drive: (ELBY CLONEDRIVE SCSI CdRom Device) zero-size drive
Windows directory location: C:\Windows
DirectX: DirectX 11
DirectX Diag version: 6.01.7600.16385 (64-bit version)
Display Notes: No problems found.
Sound Notes: No problems found.
Input Notes: No problems found.
Monitor:
Monitor's Max Resolution: (blank)
Video Device Name: ATI Radeon HD 5700 Series
Manufacturer / Chip: Advanced Micro Devices, Inc. / ATI display adapter (0x68B8)
Video Memory: 2805 MB
Driver Version: 8.892.0.0
Driver Date: 9/8/2011 11:32:58 AM
Driver Language: English
Sound Device Description: Speakers (High Definition Audio Device)
Driver File: HdAudio.sys
Driver Version: 6.01.7600.16385
Driver Date: 7/13/2009 6:07:00 PM
WMI Information
Motherboard Manufacturer: ECS
Motherboard Model: (empty)
Motherboard Product: Iris
Motherboard Version: 1.0
BIOS Manufacturer: Phoenix Technologies, LTD
BIOS Name: Phoenix - AwardBIOS v6.00PG
BIOS Version: _ASUS_ - 42302e31
BIOS Release: 20070611000000.000000+000
Registry Information for Current User
Resolution: 1440x900
3D Resolution: 1440x900 (Not using renderscale)
Full Screen: Yes
Maximized: No
Screen Position: 0, 0
Refresh Rate: 60Hz
Vertical Sync Enabled: Yes
Physics Quality: Medium
Maximum Particles: 50000
Max Particle Fill? 10.000
Physics Card Enabled: No
Anti-aliasing: 8x
Anisotropic Filtering: 4x
Texture LOD Bias: Smooth
Water Effects: Medium quality
Bloom: 1.000 (turned on)
Depth of Field Enabled: Yes
Desaturation Effects (Sepia) Enabled: Yes
Shader Detail: Medium?
World Texture Level: Very High
Character Texture Level: High
World Detail Level (Vis_Scale): 1.000
Entity Detail Level: 1.000
Shadows Enabled: No
Shadow Mode: Stencil shadows
Shadow Map Shader: Unknown (0)
Environmental Reflections: Disabled
Advanced Occlusion Settings: No
Ambient Occlusion: Off
Occlusion Strength: Off
Blur: Bilateral
Ambient Resolution: Performance
Gamma Correction: 1.000
Geometry Buffers (VBOs) Enabled: Yes
Suppression of FX When Camera Close Enabled: Yes
Close Suppression Range: 3.000
Show Advertisements: Yes
Audio Mode: Performance
3D Audio: No
FX Sound Volume: 0.600
Music Sound Volume: 0.600
Show Advanced Graphics Options: No
Overall Graphics Quality: 0.500
Reverse Mouse Buttons: No
Save Login Username: Yes
Transfer Rate: Unknown bytes/second
Current Game Version: 2120.201110150045.1.0
Installation Directory: C:\Program Files (x86)\NCsoft\City of Heroes
Mod files in the Data directory
No modifications found
Raimi: God, she's just so beautiful. The camera sure loves that girl.
Tobey: Thank you, Sam
First off, both Desktop and Laptop should be upgraded to Windows 7 Service Pack 1. The Service Pack resolves many issues and could resolve some of these problems.
On the desktop, I'd recommend lowering the Anti-Aliasing and Anisotropic Filtering settings quite a bit. I'd also recommend lowering the World Detail to at least High. You may also want to have them lower the Maximum Particle Count to 25050 as well.
I'm not seeing anything really out of the ordinary outside of those things.
Please post the HiJackThis logs as well as there may be something else running on the computer that is causing these problems.
If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.
Black Pebble is my new hero.
How are the computers connected to the modem/router/gateway/whatever his ISP connection is?
If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.
Black Pebble is my new hero.
A few things jump out at me.
1. Turn AA to off.
2. Vertical Sync: off
3. Depth of Field: off
4. Reduce World texture to high or even lower.
Some commentary, the Athlon X2s is a fairly old CPU. Considering I had issues with graphical lag with an AMD Athlon II 630 with a 5770. I'm not surprised you are having issues with an older slower chip with higher graphical settings.
As TJ said, update windows 7 to SP1.
Why does your ECS motherboard have an ASUS bios loaded on it?
Motherboard Manufacturer: ECS
Motherboard Model: (empty)
Motherboard Product: Iris
Motherboard Version: 1.0
BIOS Manufacturer: Phoenix Technologies, LTD
BIOS Name: Phoenix - AwardBIOS v6.00PG
BIOS Version: _ASUS_ - 42302e31
H: Blaster 50, Defender 50, Tank 50, Scrapper 50, Controller 50, PB 50, WS 50
V: Brute 50, Corruptor 50, MM 50, Dominator 50, Stalker 50, AW 50, AS 50
Top 4: Controller, Brute, Scrapper, Corruptor
Bottom 4: (Peacebringer) way below everything else, Mastermind, Dominator, Blaster
CoH in WQHD
Drivers on the desktop, while not ancient, are a few months old and given the issues with older ATI drivers I'd strongly recommend updating them to 11.9 as well.
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Quote:
ECS make a lot of ASUS's boards.
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Originally Posted by newchemicals
Why does your ECS motherboard have an ASUS bios loaded on it?
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I never got to say thanks for the help. My friend installed the Window Service Pack and now the game works like a dream.
Raimi: God, she's just so beautiful. The camera sure loves that girl.
Tobey: Thank you, Sam
Thanks for updating us on your status
H: Blaster 50, Defender 50, Tank 50, Scrapper 50, Controller 50, PB 50, WS 50
V: Brute 50, Corruptor 50, MM 50, Dominator 50, Stalker 50, AW 50, AS 50
Top 4: Controller, Brute, Scrapper, Corruptor
Bottom 4: (Peacebringer) way below everything else, Mastermind, Dominator, Blaster
CoH in WQHD
I recently encouraged one of my friends to play CoH ever since the game went free. However, after downloading it we've run into an issue. He's getting 10 frames per second. Unless he turns the video all the way down to low, he keeps getting 10 frames per second. Now the solution should sound simple, but it's not.
The video card he is using is an ATI Radeon HD 5770. That is capable of running Battlefield: Bad Company 2, HAWX, MW2, and Batman: Arkham Asylum.... the latter being at almost 60 FPS. He has all the latest drivers. So It's definitely not the video card.
We moved onto RAM. He has 6 GB, so that's not a problem, either.
Then we moved onto the processor. Admittedly, his processor is kind of weak. It's an AMD dual-core. But I ran city of heroes on the same kind of processor with the same kind of video card and, while I did sometimes have tremendously long loading times, I never suffered 10 fps. The game ran like a dream.
And there's the internet. He doesn't have the greatest internet in the world. He sometimes has insanely slow download times. But I ran city of heroes on DIAL-UP, and never had 10 frames per second. I often had dc's, but never lag that bad. And he can hook his xbox to the same internet and play multiplayer no problem.
Those are all the problems I can find wrong that would have that kind of impact on game performance. I fear that if he has to suffer through the terrible low quality video settings, that he might not continue playing. Does anyone have any tips to give that may help improve his performance. It doesn't make sense why his computer should run the game so terribly.
Raimi: God, she's just so beautiful. The camera sure loves that girl.
Tobey: Thank you, Sam