City of Heroes: Live Forum Archive

Main account can log into game but not forums.

AlienOne

By AlienOne,
Posted on: 2011-09-14 05:15 in ALL ACCESS Gameplay Technical Issues Bugs

 

Posted

Thank you for this thread. It worked for me!

Aegis Rose, Forcefield/Energy Defender - Freedom
"Bubble up for safety!"

 

Posted

Thank you for posts telling us to reset both game account password as well as the master account password. This was really ticking me off. By the way, another minor issue that is perplexing...it says: "logged in as micronaught" but everyplace else that I have ever been has it spelled as "micronought". Any ideas why the 'o' is an 'a' here in the forums? Just curious.

Thanks again for the fix to be able to log into the forums successfully.

 

Posted

Quote:
Originally Posted by _AzA_ View Post

1. From the forum goto "Official Site" click
2. click "continue to city of heroes" link
3. Select "My Account "
Drop down and click "Account Management"


4. Enter your Master account username and password - click log in
5. Click "Game Accounts" ...Not Account Profile
6. Click on your Game account for City of Heroes


7. Click "Change Password"
8. Enter or Re-Enter a new password (NOTE: you can use your password you always used; at least that did for me and others.) And Finally click [Change Password]

DONE
Too bad it didn't work until the third damn time.
They need to pay more for staff to maintain FUNCTIONAL customer service interaction.
I HATE NCSoft and their account maintenance people. Whoever decided Captcha is a good idea should be forcibly sterilized so that they don't further taint the gene pool.

Triumphant Defenders Forever
Psylenz FF/Psi, ArticQuark Storm/Rad, Symon BarSisyphus Bots/psn, Max VanSydow Thugs/Dk, Cyclone Symon Bots/stm, Blue Loki Ice/Cd, Widow 46526
HelinCarnate:OMG it is so terrible. I have the option to take 3 more powers but no additional slots. Boo F'ing hoo.

 

Posted

I would also add that this solution is TERRIFIC ... IF ... you have access to the official forums. GRRRRRRRR.

Triumphant Defenders Forever
Psylenz FF/Psi, ArticQuark Storm/Rad, Symon BarSisyphus Bots/psn, Max VanSydow Thugs/Dk, Cyclone Symon Bots/stm, Blue Loki Ice/Cd, Widow 46526
HelinCarnate:OMG it is so terrible. I have the option to take 3 more powers but no additional slots. Boo F'ing hoo.

 

Posted

Quote:
Originally Posted by Eldorado View Post
...AND my "old" password didn't conform to the new rules.

Instead of "you have entered an invalid password" it SHOULD have been telling me "hey, we've changed our password criteria and your existing password is too short, too long, doesn't contain a combination of letters and numbers" or whatever.
I'm seeing this a lot on these threads. What exactly are these 'new rules'?

You see, I could access the game fine just not the boards. And then I changed my password and the situation is hillariously reversed. I can get onto these boards but the game keeps telling me that the Account Name or Password is incorrect. So I'm desperately trying to find a solution while Account Support implode with the amount of queries they're getting.

I use a combination of letters and a number and my password is eight characters long. Is this insufficient these days?


EDIT: Forget it, just got told this on my umpteenth attempt to reset the password:

Quote:
•Your password should be between 8 and 13 characters, beginning with a letter, and containing only numbers and letters. It must contain at least one number.
So it doesn't look like it's a password issue. Frell.

@Dante EU - Union Roleplayer and Altisis Victim
The Militia: Union RP Supergroup - www.themilitia.org.uk