Live maintenance: 4th August 2011

Neo_G_Dice · 08-04-2011 06:25 AM

I understand that there is an increasing number of players curious as to why the servers are down already. To save a million threads popping up with people asking why they can't log in I've made this one to talk about it here, if this is even the right place.

The news article for today said:

Quote:

We will be performing a maintenance on the City of Heroes websites between 1:00 p.m. PDT (4:00 p.m. EDt / 9:00 p.m. BST / 22:00 CEST) and 5:00 p.m. PDT (8:00 p.m. EDt / 1:00 a.m. BST / 2:00 CEST) on Thursday, 4th August.

I'm in the UK, I first logged on at about 2pm BST and the servers are already down, 7 hours early. Someone has posted that it is to do with the CoH Launcher becoming obsolete so that we now have to use the NCSoft launcher to log in, but clearly that isn't the issue as I've tried both old and new launchers.

Is anyone at NCSoft able to explain why the servers are down 7 hours early? Is it anything to do with the aforementioned "Intermittent outages"?

mpcollins · 08-04-2011 06:30 AM

Same situation here. It's 9:30am EST official website shows all servers are "up", but regardless of which launcher I try; neither will connect. Glad to see it's not just me. Sad to see this happen.

Words of wisdom from grandpa: "If it ain't broke, don't fix it".

Guess I'll try back later.

Victorious · 08-04-2011 06:31 AM

That's website maintenance. Not the same thing as server maintenance.

Rebel_Scum · 08-04-2011 06:40 AM

Also if you look closer at the server status page, it lists the last update as having been sometime in June. Think the page is bugged again, it still has the notice about the patch on the 20th of July there too.

[Admin] Emperor Marcus Cole: STOP!
[Admin] Emperor Marcus Cole: WAIT ONE SECOND!
[Admin] Emperor Marcus Cole: WHAT IS A SEAGULL DOING ON MY THRONE!?!?

Greyhame · 08-04-2011 06:41 AM

Would it kill someone to develop a working "Server Status" page?

Quote:

Updated: 2011-06-24 18:25:02 UTC

And by "working" I mean "updates more than once every other month".

Neo_G_Dice · 08-04-2011 06:44 AM

http://boards.cityofheroes.com/showt...98#post3783298

Quote:

We have been made aware that this maintenance period will run longer than expected. At the current time we do not have a new Expected Finish Time. We will provide a further update if this changes. We thank you for your patience and apologise for any inconvenience.

Posted about 15 minutes ago. Maybe this explains why they started 7 hours early.

Pattern Walker · 08-04-2011 06:56 AM

Two different things happening. Website maintenance is what was quoted in the OP. That is for the CoH website. Not the servers. The servers are down for weekly maintenance right now, and that maintenance is taking longer than normal, as European Support posted in Announcements.

Minotaur · 08-04-2011 07:06 AM

Quote:

Originally Posted by Greyhame

Would it kill someone to develop a working "Server Status" page?

And by "working" I mean "updates more than once every other month".

More to the point it should be part of the protocol that before you take the live servers down that you check that the status page is functioning.

It's true. This game is NOT rocket surgery. - BillZBubba

Pattern Walker · 08-04-2011 07:36 AM

Quote:

Originally Posted by Minotaur

More to the point it should be part of the protocol that before you take the live servers down that you check that the status page is functioning.

I'd vote for that!

ElectroKitty · 08-04-2011 08:02 AM

finally logged on then got forcibly disconnected

Brushing twice a day keeps the Strep.mutans at bay!
If you play on Defiant Server send a tell @Electro Kitty to join The Wonder League SG

Zaloopa · 08-04-2011 08:04 AM

Quote:

Originally Posted by Pattern Walker

Two different things happening. Website maintenance is what was quoted in the OP. That is for the CoH website. Not the servers. The servers are down for weekly maintenance right now, and that maintenance is taking longer than normal, as European Support posted in Announcements.

According to This Post, also by European Support, that maintenance should now be done. However, that was posted over 20 minutes ago but the login server appears to be down still.

SylentNyte · 08-04-2011 08:04 AM

Quote:

Originally Posted by ElectroKitty

finally logged on then got forcibly disconnected

Ditto

Noetic · 08-04-2011 08:07 AM

Well that was an awesome 7 or so minutes of leveling.

Neo_G_Dice · 08-04-2011 08:12 AM

So it seems that people everywhere are getting into the game then being disconnected minutes later. Whatever went on during maintenance, it's turned out bad for the servers this time.

And I've just logged in now, let's see what happens.

ElectroKitty · 08-04-2011 08:16 AM

seem to be back up again now...fingers crossed it stays up

Brushing twice a day keeps the Strep.mutans at bay!
If you play on Defiant Server send a tell @Electro Kitty to join The Wonder League SG

Neo_G_Dice · 08-04-2011 08:32 AM

Well it seems okay, been ten minutes or so now and no-one has been kicked out. Crisis, possibly over.

Stele · 08-04-2011 09:50 AM

Quote:

Originally Posted by Greyhame

Would it kill someone to develop a working "Server Status" page?

And by "working" I mean "updates more than once every other month".

I stumbled on one last Thurs during normal morning maintenance. But I can't seem to find it now. Thought it was posted in this forum actually.

There is a working server status page that someone made, if I could just find it again...

EDIT: Aha, found it over in Player Questions:

Quote:

Originally Posted by Neo Shadowdream
I've made one that queries the servers directly: http://sgspaces.net/server_status/index.php
Servers may show up that are not, the script connects to the port the server listens on so it may not be fully up, but its far more accurate then the one on the CoH Site.