uhm anybody else have this problem?


Aggelakis

 

Posted

Ok so i was able to buy the game with this xard but then when i went to buy an item pack i got this msg over n over again


We're sorry, but we are unable to accept your order at this time. Please try again later or tomorrow. If you continue to have problems, you may wish to visit one of our retail partners.

Now i have valid funds in the account to use it n i didn't get any info wrong so is anybody else getting this ?


 

Posted

Can only use a credit card once a day, in general. This is because NCSoft's store sucks. Try again tomorrow


 

Posted

wow.. that's lame ok...

so does anybody know what tomorrow is to them like 1 am maybe or what i live in md so i think i run on est time


 

Posted

Unfortunately it also varies with the credit card and your physical location. I've used my Chase Mastercard to buy 3 things in a row with no problem. Other people have required several days between purchases or contacting support.


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Posted

It's not a problem with the store. I've never had a problem buying multiple things from them at the same time. And I know many others don't have problems.

As for why so many people do, don't know. Type of card, newness of card, proximity to expiration date, who knows? Their is a settable limit on how much you can buy per day tied to your account but I think that's set at $100 as default.


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Posted

I believe that the NCSoft store operates on Pacific Coast time.


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Posted

It has to do with how their anti-fraud interacts with your card, from what I can tell.

If it persists more than a couple days (usually over in a day, as noted, however) then contact support via the link at the top of the page at ncsoft.com (If you've never used it before, it will ask you to create a /support/ account, support accounts are purposely kept separate from the regular game and Master accounts.)


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Posted

This is really annoying... 400 in account and i can't spend 10 measly bleeping dollars.... I wouldn't be as mad if i wasn't allowed to buy the game in the first place. I have sent in a support ticket but i doubt it will get answerd anytime soon... My friend bought The game ands 2 item packs back to back with a prepaid card none the less...

so what time would it be tomorrow over there over here? it's going on 3:30 am


 

Posted

Wait more than 24 hours after your last attempt. Don't attempt anything during this time; it resets the delay window. If after those 24+ hours elapse you attempt again and still get an error, contact support. Billing-related support is available M-F only, and typically takes at least a day to get a real response back so in reality it's more like M-Th. You can, alternately, call billing directly M-F noon to 5PM Central (1-6PM Eastern).

1-512-225-6359 -- note this is not a toll-free call, if you don't get free long-distance.


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Posted

so if i did it at 4 am i have ot wait until 4 am tomorrow........ wtf why can't i just ****** pay fo the pack n get my pack n play omg!!


 

Posted

Quote:
Originally Posted by Aggelakis View Post
You can, alternately, call billing directly M-F noon to 5PM Central (1-6PM Eastern).

1-512-225-6359 -- note this is not a toll-free call, if you don't get free long-distance.
As I said before.

Additionally, you can't because of various anti-fraud measures in place. I'd rather occasionally jump through hoops than have rampant fraud charges requiring higher sub prices, etc., to pay for all the fees NCsoft has to pay when fraudulent charges are reversed.


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Quote:
Originally Posted by Dispari View Post
I don't know why Dink thinks she's not as sexy as Jay was. In 5 posts she's already upstaged his entire career.

 

Posted

Quote:
Originally Posted by Father Xmas View Post
It's not a problem with the store. I've never had a problem buying multiple things from them at the same time. And I know many others don't have problems.
Yeah, it's not a problem, it's a "feature". I haven't been able to figure out any pattern to it. I've been able to buy 3 things in one day and, on another occasion, was limited to 1 per day. <shrug>


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Posted

Quote:
Originally Posted by PGC I Bloodspray View Post
so if i did it at 4 am i have ot wait until 4 am tomorrow........ wtf why can't i just ****** pay fo the pack n get my pack n play omg!!
Let me answer that two ways:

Because online games are HUGE targets for credit card fraud. Don't blame NCSoft. Blame the scum who steal credit cards and use them online.

- or -

OMG its dirty haxx0rz that does this! theiving jerk hackers messing up the game for eveyroone!


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