Can't log into NCSoft account


Gaia

 

Posted

Hey folks, anyone else having the problem with trying to log into your NCSoft account, I verified that this is the computer I use, wrote down my password and account name so I don't forget, but it still won't let me in???


@Struder
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Posted

No problems here. And it's a computer and location I haven't used before, so had to answer the security questions and authorize the location.


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Posted

I did that too about 2 months ago and it worked, but when I tried to log in today it says your account name or password is wrong, even though I am using the proper user name and password??


@Struder
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Posted

Haven't had an issue logging in. Since passwords are caps sensitive, try checking to see if maybe a sticky key is interfering with the proper password input. If everything's as it should be, use the "Forgot Password?" link to confirm what you've written down.


 

Posted

Thanks for the help, got it to work now.


@Struder
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Posted

I sympathize, my r key doesn't always respond when I hit it so every so often I have problems with passwords that use r....


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Posted

Quote:
Originally Posted by TerraDraconis View Post
I sympathize, my r key doesn't always respond when I hit it so every so often I have problems with passwords that use r....
Protip: Don't create passwords that use the letter "r"


If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.

Black Pebble is my new hero.

 

Posted

Also as I discovered over the weekend the security answers are case sensitive as well.

So not only do we need to figure out the answer we gave 7 years ago but also exactly what capitalisation we used


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Posted

Quote:
Originally Posted by Gaia View Post
Also as I discovered over the weekend the security answers are case sensitive as well.

So not only do we need to figure out the answer we gave 7 years ago but also exactly what capitalisation we used
This is why support accounts are independend of normal accounts.

https://help.ncsoft.com/app/ask

They will reset it for you. They did for me on a second account I recently reactivated that had been dormant since before the security change.


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