Solve My Crashing issue, get 2 billion Influnce

Hey Techies,

Im having some crashing issues that im unable to resolve. The crashing only occurs in AE ambush farms. I have 2 accounts and enjoy PLing the other via AE. PC runs fine in regular content with no issues. No other issues with any other programs that im aware of.

Ive upgraded my memory, swapped to an older vid card, bought a new vid card and the issue still occurs. I havnt reformatted my hard drive yet but have defragged. Ive checked every driver i can think of. So im at a loss for words.

I tried tech support with play nc, they replied with asking me to play in safe mode and to play around with the graphic settings. What a joke.

Listed below is my CoH helper and in my following reply will be my hijack this file. I will do anything within reason to fix my problem. 2 billion influence will go to the person who truly solves my issue, telling me to buy a new PC is not a solution to my problem.

---System information gathered by CoH Helper version 0.2.0.2---

DxDiag gathered at July 28, 2011 16:00 (-05:00)
Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.110408-1631)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: BIOS Date: 01/08/09 Ver: 08.00.14
Central Processor: AMD Phenom(tm) II X4 940 Processor (4 CPUs), ~3.0GHz
Memory: 8192MB
.Net Memory Report: 6287MB out of 8191MB available
Page File: 14135MB (2245MB currently in use)
C Drive: (Hitachi HDP725050GLA360 ATA Device) 163519MB out of 476937MB (34%) free
D Drive: (TSSTcorp CDDVDW SH-S223F ATA Device) zero-size drive
Windows directory location: C:\Windows
DirectX: DirectX 11
DirectX Diag version: 6.01.7601.17514 (64-bit version)

Display Notes: No problems found.
Sound Notes: No problems found.

No problems found.

No problems found.

No problems found.
Input Notes: No problems found.

Monitor:
Monitor's Max Resolution: (blank)
Video Device Name: AMD Radeon HD 6700 Series
Manufacturer / Chip: ATI Technologies Inc. / ATI display adapter (0x68BA)
Video Memory: 754 MB
Driver Version: 8.872.0.0
Driver Date: 7/7/2011 10:28:26 PM
Driver Language: English

Sound Device Description: Headset Earphone (2- Logitech USB Headset)
Driver File: USBAUDIO.sys
Driver Version: 6.01.7601.17514
Driver Date: 11/20/2010 10:23:47 PM

Sound Device Description: Speakers (Creative SB X-Fi)
Driver File: ctaud2k.sys
Driver Version: 6.00.0001.1284
Driver Date: 7/15/2008 6:14:12 PM

Sound Device Description: Speakers (Logitech Wireless Headset H760)
Driver File: USBAUDIO.sys
Driver Version: 6.01.7601.17514
Driver Date: 11/20/2010 10:23:47 PM

Sound Device Description: SPDIF Out (Creative SB X-Fi)
Driver File: ctaud2k.sys
Driver Version: 6.00.0001.1284
Driver Date: 7/15/2008 6:14:12 PM


WMI Information
Motherboard Manufacturer: ASUSTeK Computer INC.
Motherboard Model: (empty)
Motherboard Product: M3A78-T
Motherboard Version: Rev 1.xx
BIOS Manufacturer: American Megatrends Inc.
BIOS Name: BIOS Date: 01/08/09 Ver: 08.00.14
BIOS Version: 010809 - 20090108
BIOS Release: 20090108000000.000000+000


Registry Information for Current User
Resolution: 1916x1018
3D Resolution: 1607x854 (Using renderscale)
Full Screen: No
Maximized: Yes
Screen Position: 0, 0
Refresh Rate: 60Hz
Vertical Sync Enabled: No


Physics Quality: None
Maximum Particles: 100
Max Particle Fill? 10.000
Physics Card Enabled: No


Anti-aliasing: Off
Anisotropic Filtering: None
Texture LOD Bias: Crisp
Water Effects: None
Bloom: 1.000 (turned off)
Depth of Field Enabled: No
Desaturation Effects (Sepia) Enabled: No
Shader Detail: Unknown (4)


World Texture Level: Unknown (3)
Character Texture Level: Low
World Detail Level (Vis_Scale): 0.500
Entity Detail Level: 0.300
Shadows Enabled: No
Shadow Mode: Disabled
Shadow Map Shader: Unknown (0)
Environmental Reflections: Disabled
Advanced Occlusion Settings: No
Ambient Occlusion: Off
Occlusion Strength: Off
Blur: Bilateral
Ambient Resolution: Performance


Gamma Correction: 0.712
Geometry Buffers (VBOs) Enabled: Yes
Suppression of FX When Camera Close Enabled: Yes
Close Suppression Range: 3.000
Show Advertisements: Yes

Audio Mode: Compatiblity
3D Audio: No
FX Sound Volume: 0.000
Music Sound Volume: 0.022

Show Advanced Graphics Options: No
Overall Graphics Quality: 0.000
Reverse Mouse Buttons: No
Save Login Username: Yes
Transfer Rate: 170635 bytes/second
Current Game Version: 2010.201105250125.1
Installation Directory: C:\Program Files (x86)\City of Heroes

Mod files in the Data directory
.\texture_library\GUI\Icons\Powers has 120 files
.\texture_library\MAPS\city has 1 file
.\texture_library\MAPS\Safeguard has 9 files
.\texture_library\MAPS\sewers has 44 files
.\texture_library\MAPS\static has 34 files
.\texture_library\V_MAPS\Outdoor_Missions has 9 files
.\texture_library\V_MAPS\Static has 16 files

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 4:06:30 PM, on 7/28/2011
Platform: Unknown Windows (WinNT 6.01.3505 SP1)
MSIE: Internet Explorer v9.00 (9.00.8112.16421)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\ASUS\AASP\1.00.65\aaCenter.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\MMLoadDrv.exe
C:\program files (x86)\ncsoft\launcher\NCLauncher.exe
C:\Program Files (x86)\iTunes\iTunes.exe
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceHelper.exe
C:\Program Files (x86)\Common Files\Apple\Apple Application Support\distnoted.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe
C:\Program Files (x86)\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
O4 - HKCU\..\Run: [uTorrent] "C:\Program Files (x86)\uTorrent\uTorrent.exe"
O4 - HKUS\S-1-5-21-3083086511-1329921898-876555644-1004\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'UpdatusUser')
O4 - HKUS\S-1-5-21-3083086511-1329921898-876555644-1004\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'UpdatusUser')
O9 - Extra button: Show or hide HP Smart Web Printing - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O13 - Gopher Prefix:
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: AMD External Events Utility - Unknown owner - C:\Windows\system32\atiesrxx.exe (file missing)
O23 - Service: AMD FUEL Service - Advanced Micro Devices, Inc. - C:\Program Files\ATI Technologies\ATI.ACE\Fuel\Fuel.Service.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: ASP.NET State Service (aspnet_state) - Unknown owner - C:\Windows\Microsoft.NET\Framework\v2.0.50727\aspn et_state.exe (file missing)
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files (x86)\Bonjour\mDNSResponder.exe
O23 - Service: Creative Audio Engine Licensing Service - Creative Labs - C:\Program Files (x86)\Common Files\Creative Labs Shared\Service\CTAELicensing.exe
O23 - Service: Creative Audio Service (CTAudSvcService) - Creative Technology Ltd - C:\Program Files (x86)\Creative\Shared Files\CTAudSvc.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: NVIDIA Display Driver Service (nvsvc) - Unknown owner - C:\Windows\system32\nvvsvc.exe (file missing)
O23 - Service: NVIDIA Update Service Daemon (nvUpdatusService) - NVIDIA Corporation - C:\Program Files (x86)\NVIDIA Corporation\NVIDIA Updatus\daemonu.exe
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: SBSD Security Center Service (SBSDWSCService) - Safer Networking Ltd. - C:\Program Files (x86)\Spybot - Search & Destroy\SDWinSec.exe
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: NVIDIA Stereoscopic 3D Driver Service (Stereo Service) - NVIDIA Corporation - C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)
O23 - Service: Windows Presentation Foundation Font Cache 4.0.0.0 (WPFFontCache_v0400) - Unknown owner - C:\Windows\Microsoft.NET\Framework64\v4.0.30319\WP F\WPFFontCache_v0400.exe (file missing)

--
End of file - 6207 bytes

Did you actually try running in safe mode, as they suggested? And did that alleviate the crashing?

Are both clients (assuming you're alt+tabbing between the two) crashing, or just one?

Does this happen on every ambush farm map, or just specifically the one you favor?

-----
Anyway, I'm not going to suggest getting a whole new computer, but reformatting or replacing the the primary drive probably wouldn't hurt. I tend to keep 3 hard drives in my machine: 1 small OS drive, 1 medium program/data drive, 1 large storage drive. I then tend to clean off the OS drive at least every 6-12 months.

This method also lessens clutter and slow-down, since only the bare minimum is on my C: drive.

Quote:

Originally Posted by Nethergoat it's NEVER too late to pad your /ignore list!

Yes i tried running in safe mode, no crashes but that is not a long term fix for me. Sometimes one will crash and not the other. Other times they both crash. Any ambush map will cause the crash.

Are you making sure you're running with "/maxinactivefps (small_number)" on your second account? You could very well be overloading your processor or graphics card with too much information during gigantic ambushes if both accounts are fully rendering everything. This command will limit the number of frames per second that your system will render IF it isn't the active window... meaning your game will still render at full throttle when you're actually playing.

I added "-maxinactivefps 1" to the game shortcut for the same effect, as I like to alt+tab out and read the forums or webcomics during downtime, or on the rare occassions I'm dual boxing.

Quote:

Originally Posted by Nethergoat it's NEVER too late to pad your /ignore list!

Along with the /maxinactivefps setting that Chad mentioned, make sure that you set the NCLauncher to close when the game is launched. There is, so I'm told, a memory leak that occurs when you leave the Launcher open. I see it running in the HJT log.

I don't know since I set mine to close after launching the game when I first installed the new Launcher, but people I've added to my "game technical info trust list" have reported it, so I'll take their word for it.

I also see that you have an ATI video card listed in CoH Helper and HJT logs show some nVidia graphics services running. Have you previously had an nVidia card installed? You may want to make sure the nVidia drivers and software are fully uninstalled and then run Driver Sweeper in Safe Mode to remove the parts that the uninstallers don't remove.

Additionally, I see you have 8GB of memory. Are all of your sticks the same brand and model?

I ran into a problem a couple years back where I picked up some cheap RAM, and while it worked fine on its own and there were no issues reported by MemTest, it wasn't compatible with the memory that was already in the system and caused sporadic but frequent crashes for no discernible reason. The new sticks were even from the same manufacturer as what I was already using, just different models.

I took it back to the store, spent the extra $20 to get RAM that matched what was already in the machine and never had that problem again.

Quote:

Originally Posted by Nethergoat it's NEVER too late to pad your /ignore list!

Since the crashing im no longer dual logging, i still crash on ambush farms with only one account running.

I just removed the old Nvidia drivers.

I leave the NC Launcher up due to the crashes to load the next instance of CoH. The problem existed before i swapped over to the launcher though. Ill give it a shot though.

Memory is all the same, brand new freshly upgraded.

power supply?

Off beat suggestion.

Make sure you don't have combat logging turned on. [ edit wrong word ]

Dual boxing and AE ambush farms I can see hitting that problem area pretty quickly. Although that shouldn't cause a crash.

[ edit / add ]
Make sure that combat logging isn't on.

ive also had some issues with AE maps causing crashes, there might be some issues with certain AE maps and such (one night a friend was gonna help PL a few of my toons and both of us were crashing withing 2 min of entering AE map)

Well i take it you are using a newer version of the catalyst ati driver. Now for whatever reason ati/amd or just amd as they now call it feels that they are entitled to our money when they give us products that are supported by half ***** drivers. I had the same issues with an ati 5850 and what i did was roll it back to the 10.8 drivers and everything was all good. Since you have a 6 series it may not support it on the 10.8 drivers so you might have to try the 11.2s. Just make sure you uninstall the old video drivers first or it wont allow you to install the old ones. /thread and Wheres my money?