BSOD since most recent Patch


Back_Blast

 

Posted

I've been playing City pretty regularly lately, and typically have Skype running to voice chat with friends. I don't usually have anything else running unless maybe a browser window if I'm looking something up.
Ever since the last patch, I've started getting BSOD from City (I have to conclude its City, since my computer doesn't do it on its own.) It started yesterday (or the day before, I forget what day it was) when I played after updating with the patch. The day before it had played perfectly fine. Its odd because I can play for a little while, like maybe 10min, before it occurs. I get a BSOD and I don't really understand the error message. The first time, my computer just restarted itself. It consistently happens after I've been on City for a little while- I am able to load in and get a character going. The only change anytime recently on my computer has been the patch. I havn't even changed any graphics settings or anything. It just seems odd since I thought that wasn't a very big patch.

Of course it could be odd coincidence and its something else, as computer stuff can be this way, but I'm not really sure how to go about figuring out the specific problem.
I only have a basic computer technical knowledge, though I can follow directions.

Specs:
I run a homemade system a friend put together a couple years ago. Its had a couple things replaced over time (had a graphics card and memory stick kick it.)
AMD Athlon(tm) 64 X2 Dual Core Processor 5000+
2.6 GHz CPU
3.1 GB RAM
Microsoft Windows XP Home Edition Service Pack 3
GeForce GTS 450 1.5GB video card

Microsoft Security Essentials antivirus
Various antispyware


_Victory_
Character List

 

Posted

I went back and read the guide to asking for help, so I give you this:

---System information gathered by CoH Helper version 0.2.0.2---

DxDiag gathered at July 22, 2011 01:30 (-04:00)
Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.101209-1647)
System Manufacturer: Gigabyte Technology Co., Ltd.
System Model: GA-MA770-UD3
BIOS: Award Modular BIOS v6.00PG
Central Processor: AMD Athlon(tm) 64 X2 Dual Core Processor 5000+, MMX, 3DNow (2 CPUs), ~2.6GHz
Memory: 3198MB
.Net Memory Report: 2225MB out of 3198MB available
Page File: 5301MB (935MB currently in use)
C Drive: (WDC WD5000AACS-00G8B1) 20913MB out of 61443MB (34%) free
D Drive: (WDC WD5000AACS-00G8B1) 12751MB out of 138497MB (9%) free
E Drive: (WDC WD5000AACS-00G8B1) 3871MB out of 138497MB (2%) free
H Drive: (WDC WD5000AACS-00G8B1) 11475MB out of 138489MB (8%) free
I Drive: (ST3250824SV) zero-size drive
J Drive: (ST3250824SV) 6489MB out of 94232MB (6%) free
K Drive: (ST3250824SV) 4041MB out of 94232MB (4%) free
F Drive: (SONY DVD RW DW-G120A) zero-size drive
G Drive: (LITEON DVD-ROM LTD163) zero-size drive
Windows directory location: C:\WINDOWS
DirectX: DirectX 9.0c (4.09.0000.0904)
DirectX Diag version: 5.03.2600.5512 (32-bit version)

Display Notes: No problems found.
Sound Notes: No problems found.
Input Notes: No problems found.

Monitor: SyncMaster 971P,SyncMaster Magic CX913P/CX971P(Digital)
Monitor's Max Resolution: 1280,1024
Video Device Name: NVIDIA GeForce GTS 450
Manufacturer / Chip: NVIDIA / GeForce GTS 450
Video Memory: 1024.0 MB
Driver Version: 6.14.0012.6658
Driver Date: 1/7/2011 11:27:00 PM
Driver Language: English

Sound Device Description: Realtek HD Audio output
Driver File: RtkHDAud.sys
Driver Version: 5.10.0000.5864
Driver Date: 6/2/2009 6:02:46 AM


WMI Information
Motherboard Manufacturer: Gigabyte Technology Co., Ltd.
Motherboard Model: (empty)
Motherboard Product: GA-MA770-UD3
Motherboard Version: x.x
BIOS Manufacturer: Award Software International, Inc.
BIOS Name: Award Modular BIOS v6.00PG
BIOS Version: GBT - 42302e31
BIOS Release: 20081231000000.000000+000


Registry Information for Current User
Resolution: 1280x1024
3D Resolution: 1280x1024 (Not using renderscale)
Full Screen: Yes
Maximized: No
Screen Position: 0, 0
Refresh Rate: 60Hz
Vertical Sync Enabled: Yes


Physics Quality: High
Maximum Particles: 50000
Max Particle Fill? 10.000
Physics Card Enabled: No


Anti-aliasing: Off
Anisotropic Filtering: 4x
Texture LOD Bias: Smooth
Water Effects: High quality
Bloom: 1.000 (turned on)
Depth of Field Enabled: No
Desaturation Effects (Sepia) Enabled: Yes
Shader Detail: High


World Texture Level: Very High
Character Texture Level: Very High
World Detail Level (Vis_Scale): 1.000
Entity Detail Level: 1.000
Shadows Enabled: Yes
Shadow Mode: Shadow maps
Shadow Map Shader: Low quality
Environmental Reflections: Medium quality
Advanced Occlusion Settings: Yes
Ambient Occlusion: High performance
Occlusion Strength: Slight
Blur: Fast
Ambient Resolution: High performance


Gamma Correction: 1.000
Geometry Buffers (VBOs) Enabled: Yes
Suppression of FX When Camera Close Enabled: No
Close Suppression Range: 3.000
Show Advertisements: Yes

Audio Mode: Performance
3D Audio: No
FX Sound Volume: 0.037
Music Sound Volume: 0.011

Show Advanced Graphics Options: Yes
Overall Graphics Quality: 0.500
Reverse Mouse Buttons: No
Save Login Username: Yes
Transfer Rate: 399713 bytes/second
Current Game Version: 1850.201009101722.11T2
Installation Directory: D:\Program Files\City of Heroes

Mod files in the Data directory
.\texture_library\GUI\Icons\Powers has 129 files
.\texture_library\MAPS\city has 1 file
.\texture_library\MAPS\Safeguard has 9 files
.\texture_library\MAPS\sewers has 44 files
.\texture_library\MAPS\static has 34 files
.\texture_library\V_MAPS\Outdoor_Missions has 9 files
.\texture_library\V_MAPS\Static has 16 files


_Victory_
Character List

 

Posted

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 1:31:41 AM, on 7/22/2011
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\svchost.exe
c:\Program Files\Microsoft Security Client\Antimalware\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\Sony\Content Transfer\ContentTransferWMDetector.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Microsoft Security Client\msseces.exe
C:\Program Files\Common Files\Research In Motion\USB Drivers\RIMBBLaunchAgent.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Uniblue\ProcessQuickLink 2\ProcessQuickLink2.exe
C:\WINDOWS\system32\Wtablet\TabUserW.exe
C:\Program Files\Windows Desktop Search\WindowsSearch.exe
C:\Documents and Settings\Kitsune_Rei\Application Data\Dropbox\bin\Dropbox.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\system32\dlcccoms.exe
C:\Program Files\Canon\IJPLM\IJPLMSVC.EXE
D:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\Tablet.exe
C:\WINDOWS\system32\SearchIndexer.exe
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\WINDOWS\System32\svchost.exe
D:\Program Files\Turbine\The Lord of the Rings Online\TurbineLauncher.exe
C:\WINDOWS\system32\wbem\wmiapsrv.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\NCSoft\Launcher\NCLauncher.exe
C:\WINDOWS\system32\notepad.exe
C:\WINDOWS\system32\msiexec.exe
C:\WINDOWS\system32\SearchProtocolHost.exe
D:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = *.local
O2 - BHO: Adobe PDF Link Helper - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: IeCatch5 Class - {2F364306-AA45-47B5-9F9D-39A8B94E7EF7} - D:\PROGRA~1\FlashGet\jccatch.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - D:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - D:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - D:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O2 - BHO: gFlash Class - {F156768E-81EF-470C-9057-481BA8380DBA} - D:\PROGRA~1\FlashGet\getflash.dll
O3 - Toolbar: (no name) - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - (no file)
O3 - Toolbar: FlashGet Bar - {E0E899AB-F487-11D5-8D29-0050BA6940E3} - D:\PROGRA~1\FlashGet\fgiebar.dll
O4 - HKLM\..\Run: [GEST] m‘|\ü
O4 - HKLM\..\Run: [QuickTime Task] "D:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [ContentTransferWMDetector.exe] C:\Program Files\Sony\Content Transfer\ContentTransferWMDetector.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] C:\Program Files\NVIDIA Corporation\nView\nwiz.exe /installquiet
O4 - HKLM\..\Run: [DLCCCATS] rundll32 C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\DLCCtim e.dll,_RunDLLEntry@16
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [MSC] "c:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey
O4 - HKLM\..\Run: [RIMBBLaunchAgent.exe] C:\Program Files\Common Files\Research In Motion\USB Drivers\RIMBBLaunchAgent.exe
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\RunOnce: [AvgUninstallURL] cmd.exe /c start http://www.avg.com/ww.special-uninstallation-feedback-appf?lic=NFVWSzItQUxZTUYtU0xLTFUtQVoyVUItNkdPS0ItS khGTkg"&"inst=NzctNjIxNTI4OTM2LUtWMys3LUJBKzEtWEwr MS1UNC1GUDkrNi1UQjkrMi1GTCs5LUYxME0rNS1RSVgxKzQtWD IwMTArMi1WSVAxMCsxLUYxME0xMEQrMi1MSUMrNzctRkwxMCsx LVNQMSsxLVNVRCsxLVMxSSsxLVNVMysx"&"prod=90"&"ver=1 0.0.1375
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Uniblue ProcessQuickLink 2] "C:\Program Files\Uniblue\ProcessQuickLink 2\ProcessQuickLink2.exe" /autostart
O4 - HKCU\..\Run: [NCsoft Launcher] C:\Program Files\NCSoft\Launcher\NCLauncher.exe /Minimized
O4 - Startup: Dropbox.lnk = C:\Documents and Settings\Kitsune_Rei\Application Data\Dropbox\bin\Dropbox.exe
O4 - Global Startup: Microsoft Office.lnk = D:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: TabUserW.exe.lnk = C:\WINDOWS\system32\Wtablet\TabUserW.exe
O4 - Global Startup: Windows Search.lnk = C:\Program Files\Windows Desktop Search\WindowsSearch.exe
O8 - Extra context menu item: Download All by FlashGet - D:\Program Files\FlashGet\jc_all.htm
O8 - Extra context menu item: Download using FlashGet - D:\Program Files\FlashGet\jc_link.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://D:\PROGRA~1\MICROS~1\Office10\EXCEL.EXE/3000
O9 - Extra button: FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - D:\PROGRA~1\FlashGet\flashget.exe
O9 - Extra 'Tools' menuitem: &FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - D:\PROGRA~1\FlashGet\flashget.exe
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - D:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - D:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: *.clonewarsadventures.com
O15 - Trusted Zone: *.freerealms.com
O15 - Trusted Zone: *.soe.com
O15 - Trusted Zone: *.sony.com
O16 - DPF: {1E54D648-B804-468d-BC78-4AFFED8E262F} (System Requirements Lab) - http://www.nvidia.com/content/Driver...reqlab_nvd.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsu...?1246949258984
O16 - DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/...Uploader55.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O16 - DPF: {E6F480FC-BD44-4CBA-B74A-89AF7842937D} (SysInfo Class) - http://content.systemrequirementslab...i_4.4.26.0.cab
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: ##Id_String1.6844F930_1628_4223_B5CC_5BB94B879762# # (Bonjour Service) - Apple Computer, Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe
O23 - Service: dlcc_device - - C:\WINDOWS\system32\dlcccoms.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: Inkjet Printer/Scanner Extended Survey Program (IJPLMSVC) - Unknown owner - C:\Program Files\Canon\IJPLM\IJPLMSVC.EXE
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - D:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: nProtect GameGuard Service (npggsvc) - Unknown owner - C:\WINDOWS\system32\GameMon.des.exe (file missing)
O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: TabletService - Wacom Technology, Corp. - C:\WINDOWS\system32\Tablet.exe

--
End of file - 9532 bytes


_Victory_
Character List

 

Posted

The key to getting to the bottom of this will be the stop code the BSOD gives you.
They'll look like 0x00000000 and various things like that, if you can write them down we can (maybe) get to the root of the problem.


 

Posted

msiexec still running - were you in the process of running an update for something (including via Windows Update and various app updaters) or have you had one complete which is awaiting a reboot?


Mind of Gaia lvl 50 Defiant's first Mind/Storm 'troller.
Deadly Doc 50 Dark/Dark Corr
and lots more on Pinnacle,Union and Defiant

 

Posted

Might also try updating your video drivers. They aren't badly out of date but they aren't the latest either. Might help. And you could try having the updater verify your game files too. But if you can copy down the error code and any other useful info from the BSOD, that would definitely help.


It is known that there are an infinite number of worlds, simply because there is an infinite amount of space for them to be in. However, not every one of them is inhabited. Therefore, there must be a finite number of inhabited worlds. Any finite number divided by infinity is as near to nothing as makes no odds, so the average population of all the planets in the Universe can be said to be zero. From this it follows that the population of the whole Universe is also zero, and that any people you may meet from time to time are merely the products of a deranged imagination.

 

Posted

New info for you lovely people:

I think I was running an updater when I did that earlier capture since I was thinking maybe I should run that or antispy just in case.

I tried running LOTRO last night and encountered no problems.
Today I ran the file verification on the NCSoft patcher.
I also updated my video driver.
(Restarted after this.)

Still having the same problem. It doesn't seem to matter what I'm doing on City, it BSODs after what feels like about the same amount of time passed.
BSOD basic info (I wish I could just screencap these):

A wait operation, attach process, or yield was attempted from a DCP routine.

Check that new hardware or software is properly installed.
Disable or remove any newly installed hardware or software. Disable BIOs memory options such as cacheing or shadowing. (Tells me to do in safe mode if needed.)

STOP: 0x000000B8 (0x00000000 0x00000000 0x00000000 0x00000000)


The first time this occurred I didn't even get a BSOD, it just restarted itself, so I thought maybe it was a fluke. The second time I think I got a different error message, but that only lasted a couple seconds before the computer rebooted so I didn't really see it. Now its consistently giving me that error message, and it doesn't reboot until I do so.


_Victory_
Character List

 

Posted

Well searching says that issue is most likely a driver problem. The question is which one. I'll suggest following these instructions. This will run the driver verifier in Windows. If it finds a bad one, you'll get another BSOD, but this one should tell you the culprit driver that caused it.


It is known that there are an infinite number of worlds, simply because there is an infinite amount of space for them to be in. However, not every one of them is inhabited. Therefore, there must be a finite number of inhabited worlds. Any finite number divided by infinity is as near to nothing as makes no odds, so the average population of all the planets in the Universe can be said to be zero. From this it follows that the population of the whole Universe is also zero, and that any people you may meet from time to time are merely the products of a deranged imagination.

 

Posted

Followed instructions there, the first time I checked any drivers that weren't by Microsoft- no problems after restart. The second time I told it to "automatically select all drivers installed on this computer" and had no problems after restart :/ I kinda wish something had happened.

Windows has given me the "this computer has recovered from a serious error" message and then directed me here: http://wer.microsoft.com/responses/R...c-0b4e3ddbd770

(I think the only thing I'm running off USB right now is my keyboard, which I've had forever. I had already tried taking out my headphones/mic. So this message seems strange?)

Troubleshoot a problem with a USB driver
You received this message because your universal serial bus (USB) driver has caused a stop error, also called a blue screen error. This type of error means the computer has shut down abruptly to protect itself from potential data corruption or loss.

What is a driver?

A driver is software that allows your computer to communicate with hardware or devices. Without drivers, the hardware you connect to your computer (for example, a video card or a webcam) will not work properly.

The following recommended steps might help you eliminate this problem, or at least reduce its frequency. Try them in the order given. If one step does not solve or reduce the problem, then move on to the next one.

Steps to solve this problem
Adjust your computer's power settings

The following power setting adjustments might help reduce the frequency of this problem.

Disable the USB selective suspend setting:

Click Start, click Control Panel, and then click System.

Click the Hardware tab, and then click Device Manager.

Expand the Universal Serial Bus Controllers node, and then, for each USB Root Hub node, do the following:

Right-click USB Root Hub, and then select Properties.

Click the Power Management tab, uncheck the Allow the computer to turn off this device to save power checkbox, and then click OK.

Turn off power saving mode (non-laptop computers only):

Click Start, click Control Panel, and then click Power Options.

Click the Power schemes dropdown list, select Minimal Power Management, and then click OK.

Check for a system BIOS update for your computer

Several computer manufacturers whose computers exhibit this problem have released BIOS updates to fix this known issue. Contact your computer manufacturer to see if a BIOS update is available for your specific model of computer.

What is the BIOS?

The basic input/output system (BIOS) is software built into a computer that is run when the computer is first turned on. Among other things, this software starts the operating system and supports the transfer of information between hardware devices (such as the keyboard and the monitor).

How do I find my computer manufacturer?

Click Start, click Run, type msinfo32, and then click OK. Your computer manufacturer is listed as the System Manufacturer in the right pane of the System Information window.

Click to go online to see contact information for most computer manufacturers
Download and install the latest updates and drivers for your computer

It is a good idea to periodically check for driver updates for your computer, especially if you have added new hardware recently, like a USB hub or other USB device.

What is a USB hub?

A USB hub is a device featuring multiple universal serial bus (USB) ports. USB ports are narrow, rectangular connection points for connecting USB devices to your computer. A USB hub serves as a port extender or replicator, providing multiple USB ports to operate from one built-in USB connection on your computer. USB hubs can be external devices that plug into a single USB port, or they can be internal devices built into your computer.

To check for driver updates:

Use Windows Update to check for and install updates:
Click to go to the Windows Update website

Note
If Microsoft Update is installed you'll be taken to the Microsoft Update website.

Click Custom to check for available updates.

In the left pane, under Select by Type, click each of the following links to view all available updates:


High Priority

Software, Optional

Hardware, Optional


Note
We recommend you install all High-Priority updates. These updates improve your computer's security and stability.

Select updates for your device and any other updates you want to install, click Review and install updates, and then click Install Updates.

If you recently added a new hardware device to your computer, go online to the manufacturer's website to see if a driver update is available.

If you recently added a new program to your computer, go online to the manufacturer's website to see if an update is available.

Steps to work around this problem
Warning
These steps are designed to address a particular problem but might do so by temporarily disabling or removing some functionality on your computer.

Try removing newly added USB devices

If this problem occurred after adding a USB hub or other USB device, consider removing it to see if the problem goes away. If this solves the problem, contact the device's manufacturer for product updates or other recommendations.

Do not disconnect USB devices while the computer is shutting down or going to sleep

This problem is known to occur when USB devices are disconnected while the computer is in the process of shutting down or going into sleep mode. This is common with laptops, especially those with docking stations, because the docking station can act like a USB hub. The frequency of this problem might be reduced by allowing your computer to fully shut down or fully enter sleep mode before removing it from its docking station or disconnecting USB devices from it or from the docking station.


If you know which USB device is causing this problem

It might be possible to prevent the blue screen error by choosing the Safely Remove Hardware option in your System Tray before putting your computer in sleep mode or hibernation.

In the System Tray, click the Safely Remove Hardware icon, select the USB device that you think is causing the problem, and then click OK.

Do not physically remove the USB device.

Perform the action that resulted in the blue screen error, whether that was resuming operation of your computer after putting it in sleep mode, hibernation, or, in the case of laptops, closing the laptop or placing it in a docking station.

If the blue screen error still occurs, then it is likely the problem is with another USB device. Try this procedure using other USB devices until you find the one causing the problem.

If the blue screen error went away, then you have most likely identified the device causing the problem. Contact the device manufacturer for more information on how to solve this problem, or use the Safely Remove Hardware option to work around it.

Note
Depending on the device manufacturer and model, some USB devices will become available automatically when you resume use of your computer. Others will require that you first physically unplug them and then plug them back in before they will be recognized by the computer. Check the System Tray to see if the USB device you safely removed became available when you started using your computer again. If it did not become available automatically, then physically unplug it, and then plug it back in.


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Posted

I have been having this same problem the last couple of weeks. It's very random and always on starting the comp after a night turned off. So I think in my case it's not a COH problem. But I think it's odd that we have the same error message.

I usually am forced to run the "System Repair" program, it says it didn't find an error then asks me to reboot which usually leads to a error free restart. I'll try to write down the EXACT error message (I just remember is saying something about USB) if it happens again.


 

Posted

I noticed that you have the Wacom Tablet Service running. I seem to recall a problem with Wacom tablets or their drivers causing problems with CoH some time ago, although I can't recall the details. Since I recognize Power Stream's name from the Art forumz, it's possible that this is something you have in common.

I do know that the Wacom tablets used in my school district are USB, so that would fit with Power Stream remembering it saying something about USB.

Perhaps that will trigger someone's memory that is a bit better than mine.


If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.

Black Pebble is my new hero.

 

Posted

Quote:
Originally Posted by Texas Justice View Post
I noticed that you have the Wacom Tablet Service running. I seem to recall a problem with Wacom tablets or their drivers causing problems with CoH some time ago, although I can't recall the details. Since I recognize Power Stream's name from the Art forumz, it's possible that this is something you have in common.

I do know that the Wacom tablets used in my school district are USB, so that would fit with Power Stream remembering it saying something about USB.

Perhaps that will trigger someone's memory that is a bit better than mine.
Nice catch Texas. The problem with the tablets was that they prevented CoH from loading at all. It acted exactly like the windowblinds issue. And the only way to resolve it was to uninstall the tablet software entirely. Not just stop it from running but uninstall it so it was probably a driver conflict. Obviously the tablet software isn't stopping CoH from running any more but there is a chance it still causes problems.

Kitsune, my suggestion is uninstalling the tablet and seeing what that does. If it fixes the problem then you have to decide if you need the tablet or not. And if you do then I guess we just have to keep trying for a workaround.


Don't count your weasels before they pop dink!

 

Posted

I remembered that there was some kind of problem, but couldn't remember exactly what it was. Thanks for refreshing my memory Mandu.


If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.

Black Pebble is my new hero.

 

Posted

I'm also getting a BSOD but, getting the code "nvlddmkm.sys" and then dumping memory cache to prevent any damage to display it says. Is this anything like the problem you are having? I have yet to find a fix for it. I did end up taking out my video card ( EVGA GeForce GTX 460 ) and it hasn't happen since. So, I'm guessing I'm out a video card or is there a fix for this? I'm going to try and put my 9800GT back in and see what happens.

I have a Inspiron 580 Dell
Intel i3 550 cpu

I installed a Rocket-fish 600w power-supply ( 500w continuous ) to run the GTX 460, are the only changes I've made.


 

Posted

Quote:
Originally Posted by OnlyHuman View Post
I'm also getting a BSOD but, getting the code "nvlddmkm.sys" and then dumping memory cache to prevent any damage to display it says. Is this anything like the problem you are having? I have yet to find a fix for it. I did end up taking out my video card ( EVGA GeForce GTX 460 ) and it hasn't happen since. So, I'm guessing I'm out a video card or is there a fix for this? I'm going to try and put my 9800GT back in and see what happens.

I have a Inspiron 580 Dell
Intel i3 550 cpu

I installed a Rocket-fish 600w power-supply ( 500w continuous ) to run the GTX 460, are the only changes I've made.
nvlddmkm is part of the nvidia driver package.

Given the broad nature, it's difficult to actually properly isolate that sort of error. The error # that the nvlddmkm is throwing can be helpful though.


Let's Dance!

 

Posted

just got with EVGA and they will and are going to replace it.


 

Posted

Quote:
Originally Posted by OnlyHuman View Post
just got with EVGA and they will and are going to replace it.
That's cool, something I'd suggest if you can before installing the replacement card from EVGA is to go ahead and clean your drivers out. Just to be safe.


Let's Dance!

 

Posted

Quote:
Originally Posted by Mandu View Post
Nice catch Texas. The problem with the tablets was that they prevented CoH from loading at all. It acted exactly like the windowblinds issue. And the only way to resolve it was to uninstall the tablet software entirely. Not just stop it from running but uninstall it so it was probably a driver conflict. Obviously the tablet software isn't stopping CoH from running any more but there is a chance it still causes problems.

Kitsune, my suggestion is uninstalling the tablet and seeing what that does. If it fixes the problem then you have to decide if you need the tablet or not. And if you do then I guess we just have to keep trying for a workaround.
I do have a Wacom Graphire 3(?) tablet, its not currently plugged into that computer since I've been using it on my laptop more but it probably autoruns on startup (I just have a crappy mouse plugged in). I do hope its not that, since it is important to me :< I can't really do art without it. I've had it a long time, so it seems weird that it would suddenly be causing a conflict, but I'll try that. It may be out of date anyway.


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Posted

Quote:
Originally Posted by Kitsune_Rei View Post
I do have a Wacom Graphire 3(?) tablet, its not currently plugged into that computer since I've been using it on my laptop more but it probably autoruns on startup (I just have a crappy mouse plugged in). I do hope its not that, since it is important to me :< I can't really do art without it. I've had it a long time, so it seems weird that it would suddenly be causing a conflict, but I'll try that. It may be out of date anyway.
Well if it's the issue and important to you, you might first see if perhaps there are updated drivers/software for it you can get. That might be a possible fix.

And good catch Tex and Mandu, I recall now hearing something on that issue myself but it didn't register when I was looking at the problem. That might just be it.


It is known that there are an infinite number of worlds, simply because there is an infinite amount of space for them to be in. However, not every one of them is inhabited. Therefore, there must be a finite number of inhabited worlds. Any finite number divided by infinity is as near to nothing as makes no odds, so the average population of all the planets in the Universe can be said to be zero. From this it follows that the population of the whole Universe is also zero, and that any people you may meet from time to time are merely the products of a deranged imagination.

 

Posted

WOW that's an extremely good catch Texas Justice! I do have a Wacom tablet. I haven't updated drivers on that in a while. I don't get this error enough to replicate it so I doubt I'll be able to test it but I will try to update the drivers and see if it helps things.


 

Posted

I probably wouldn't have thought about it if it hadn't been that I'm preparing a new image for the computers for our Digital Graphics classes and had to go get a Wacom tablet from that lab in order to load the drivers.

It's going to be a radically different class for them this year. Going to CS5 (from CS2) and to Windows 7 (from Windows XP).

The instructor keeps giving me dirty looks every time she sees the computer I'm preparing the image on.

If it hadn't been for having to go get the tablets and them jogging my memory, I likely wouldn't have remembered there having been a Wacom issue in the past.


If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.

Black Pebble is my new hero.

 

Posted

Sorry I've been busy with stuff so hadn't gotten to messing with it again.

I removed the tablet driver, restarted, and tried again. It ran for a little while- we did a quick low level mission and were starting a second- when it blue screened for like 2 sec and then restarted itself, much like the first time it did it. I assume the message was the same, I didn't even get to glance at it.

So, still no dice Guess I'm going to submit a help form and hope they can figure out something. My computer is just fine still except for City.


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