Crashing daily


Aggelakis

 

Posted

The game is quickly turning unplayable.

At random times- in missions, loading screens, out in the world, the game just freezes. Complete lock up, with no error messages or warnings.

This is after a problem that required I do a repair on the game. The repair fixed the previous issue, but apparently created this one.
(Previous issue was a corrupt .pigg file)

The game's locked up, and if I click once anywhere on the screen, I get the not responding popup, everything goes gray, and then the game shuts down. This already cost me rewards from a BAF trial, which is very frustrating.



Windows Vista 32-bit
4 gigs RAM (I know 32-bit can't use it all, but it uses enough)
nVidia 9800 GT (1 gig)
AMD Athlon dual core, 3.0 GHz



HijackThis:

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 3:27:57 PM, on 4/11/2011
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v9.00 (9.00.8112.16421)
Boot mode: Normal

Running processes:
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Microsoft Security Client\msseces.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Steam\Steam.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\DllHost.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://google.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [Launch LgDeviceAgent] "C:\Program Files\Logitech\GamePanel Software\LgDevAgt.exe"
O4 - HKLM\..\Run: [MSC] "C:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey
O4 - HKLM\..\Run: [CheckPoint Cleanup] C:\Users\Warlocc\AppData\Local\Temp\cpes_clean_lau ncher.exe C:\Users\Warlocc\AppData\Local\Temp\cpes_clean.exe
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKCU\..\Run: [igndlm.exe] C:\Program Files\Download Manager\DLM.exe /windowsstart /startifwork
O4 - HKCU\..\Run: [Steam] "C:\Program Files\Steam\steam.exe" -silent
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - Startup: Xfire.lnk = C:\Program Files\Xfire\Xfire.exe
O8 - Extra context menu item: Send image to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm
O8 - Extra context menu item: Send page to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra button: @C:\Program Files\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1004 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: @C:\Program Files\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1003 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: @btrez.dll,-4015 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra 'Tools' menuitem: @btrez.dll,-12650 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O15 - Trusted Zone: http://dragonage.bioware.com
O15 - Trusted Zone: http://www.blackberryforums.com
O15 - Trusted Zone: *.cityofheroes.com
O15 - Trusted Zone: http://www.direct2drive.com
O15 - Trusted Zone: *.direct2drive.com
O15 - Trusted Zone: eastore.ea.com
O15 - Trusted Zone: *.ea.com
O15 - Trusted Zone: http://www.hauppauge.com
O15 - Trusted Zone: http://hauppauge.lightpath.net
O15 - Trusted Zone: *.live.com
O15 - Trusted Zone: http://www.nchsoftware.com
O15 - Trusted Zone: *.nvidia.com
O15 - Trusted Zone: http://www.scssoft.com
O15 - Trusted Zone: *.secondlife.com
O15 - Trusted Zone: chat.shattered-realms.com
O15 - Trusted Zone: *.trymedia.com
O15 - Trusted Zone: *.youtube.com
O16 - DPF: {140E4DF8-9E14-4A34-9577-C77561ED7883} (SysInfo Class) - http://content.systemrequirementslab...i_4.1.72.0.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/ge...nt/swflash.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{B64A4C41-8225-4730-9F8A-C5CA78CDC245}: NameServer = 8.8.8.8,8.8.4.4
O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dll
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe
O23 - Service: PnkBstrA - Unknown owner - C:\Windows\system32\PnkBstrA.exe
O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - CACE Technologies, Inc. - C:\Program Files\WinPcap\rpcapd.exe
O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files\Common Files\Steam\SteamService.exe
O23 - Service: NVIDIA Stereoscopic 3D Driver Service (Stereo Service) - NVIDIA Corporation - C:\Program Files\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe

--
End of file - 5949 bytes



CoH Helper

---System information gathered by CoH Helper version 0.2.0.2---

DxDiag gathered at April 11, 2011 15:38 (-04:00)
Operating System: Windows Vista™ Home Premium (6.0, Build 6002) Service Pack 2 (6002.vistasp2_gdr.101014-0432)
System Manufacturer: 113
System Model: 1
BIOS: Phoenix - AwardBIOS v6.00PG
Central Processor: AMD Athlon(tm) 64 X2 Dual Core Processor 6000+ (2 CPUs), ~3.0GHz
Memory: 3070MB
.Net Memory Report: 1120MB out of 3070MB available
Page File: 3559MB (2823MB currently in use)
C Drive: (Hitachi HDT721025SLA380 ATA Device) 54596MB out of 238472MB (22%) free
F Drive: (Seagate FreeAgentDesktop USB Device) 81371MB out of 305242MB (26%) free
D Drive: (TSSTcorp CD/DVDW TS-H652M ATA Device) zero-size drive
E Drive: (HL-DT-ST CD-RW GCE-8320B ATA Device) zero-size drive
Windows directory location: C:\Windows
DirectX: DirectX 11
DirectX Diag version: 7.00.6002.18107 (32-bit version)

Display Notes: No problems found.

No problems found.
Sound Notes: No problems found.

No problems found.

No problems found.
Input Notes: No problems found.

Monitor: Generic PnP Monitor
Monitor's Max Resolution: (blank)
Video Device Name: NVIDIA GeForce 9800 GT
Manufacturer / Chip: NVIDIA / GeForce 9800 GT
Video Memory: 2286 MB
Driver Version: 8.17.0012.6658
Driver Date: 1/7/2011 11:27:00 PM
Driver Language: English

Monitor: LG W2361(Digital)
Monitor's Max Resolution: (blank)
Video Device Name: NVIDIA GeForce 9800 GT
Manufacturer / Chip: NVIDIA / GeForce 9800 GT
Video Memory: 2286 MB
Driver Version: 8.17.0012.6658
Driver Date: 1/7/2011 11:27:00 PM
Driver Language: English

Sound Device Description: Speakers (High Definition Audio Device)
Driver File: HdAudio.sys
Driver Version: 6.00.6002.18005
Driver Date: 4/11/2009 12:43:02 AM

Sound Device Description: Speakers (2- USB PnP Sound Device)
Driver File: CM108.sys
Driver Version: 5.12.0008.1803
Driver Date: 6/28/2007 7:18:10 AM

Sound Device Description: Digital Output Device (SPDIF) (High Definition Audio Device)
Driver File: HdAudio.sys
Driver Version: 6.00.6002.18005
Driver Date: 4/11/2009 12:43:02 AM


WMI Information
Motherboard Manufacturer: EVGA
Motherboard Model: (empty)
Motherboard Product: 113-M2-E113
Motherboard Version: 1
BIOS Manufacturer: Phoenix Technologies, LTD
BIOS Name: Phoenix - AwardBIOS v6.00PG
BIOS Version: EVGA - 42302e31
BIOS Release: 20090115000000.000000+000


Registry Information for Current User
Resolution: 1920x1080
3D Resolution: 1920x1080 (Not using renderscale)
Full Screen: Yes
Maximized: No
Screen Position: 0, 0
Refresh Rate: 60Hz
Vertical Sync Enabled: Yes


Physics Quality: Medium
Maximum Particles: 50000
Max Particle Fill? 10.000
Physics Card Enabled: No


Anti-aliasing: 2x
Anisotropic Filtering: 4x
Texture LOD Bias: Smooth
Water Effects: Ultra quality
Bloom: 1.000 (turned on)
Depth of Field Enabled: Yes
Desaturation Effects (Sepia) Enabled: Yes
Shader Detail: High


World Texture Level: Very High
Character Texture Level: High
World Detail Level (Vis_Scale): 1.000
Entity Detail Level: 2.000
Shadows Enabled: No
Shadow Mode: Unknown (3)
Shadow Map Shader: High quality
Environmental Reflections: Ultra quality
Advanced Occlusion Settings: No
Ambient Occlusion: Quality
Occlusion Strength: Medium
Blur: Trilateral
Ambient Resolution: Quality


Gamma Correction: 1.000
Geometry Buffers (VBOs) Enabled: Yes
Suppression of FX When Camera Close Enabled: Yes
Close Suppression Range: 3.000
Show Advertisements: Yes

Audio Mode: Compatiblity
3D Audio: No
FX Sound Volume: 1.000
Music Sound Volume: 0.238

Show Advanced Graphics Options: Yes
Overall Graphics Quality: 0.500
Reverse Mouse Buttons: No
Save Login Username: Yes
Transfer Rate: Unknown bytes/second
Current Game Version: ?
Installation Directory: C:\program files\ncsoft\City of Heroes

Mod files in the Data directory
No modifications found


 

Posted

I even crashed in Safe Mode. And in windowed mode. And after doing a RegCure.

Windows 7 Home Premium

SYSTEM:
Alienware M11XR2
Intel Core i7 CPU U640 @120GHz 1.20GHz
8 GB Ram
64 Bit OS

Funny thing.. I can still play on my old Macbook Pro without crashing at all. I used to be able to play on my Alienware before i20 without problems.


 

Posted

Im crashing all the time too, and its mainly corrupt pigg crashes, but the thing that it says crashes me usually works fine before that, and even after if i dont repair. For instance, my character has cyborg2 face item, and ive been running around all day seeing it, and then i got a crash saying that that very part of the pigg file is corrupt. I then restart the game without repairing, and things are fine, and then later i get some other pigg crash for something i see and access all the time, like the enhancement screen.


Wheeee my signature is terrible!

 

Posted

We've been trying multiple computer configurations. (Hubby and I are independent game devs) And the common denominator for consistent crashes since i20 is Windows 64 bit.

We've played on Intel Macs, both on the windows and mac sides (not 64 bit windows). No crashing.

What we're about to try is creating a Windows 32 bit partition on our Alienwares. Will keep you posted.


 

Posted

Update:

We (hubby and I have identical alienware laptops as described above. He might crash rarely, I crash consistently and repeatedly. We are both power users. We even went as far as to completely restore my machine. Clean Windows, no other software, just CoH. Still crashed.

He made a 32 bit partition and installed CoH on there. It still crashed. Right away.

The only remaining difference between our systems now are that he has multiple developer tools installed on his machine. We're going to put them on mine and see if it helps. Will keep you posted.


 

Posted

Update!
We may have found the solution!

Installing dev tools seems to have fixed the crashing problem. Now this could mean that some dll or something in the client is linked to something in dev tools .. that's up to CoH devs to determine..

We installed Visual Studio 2008 professional with Service Pack 1 and all it's updates, and Direct X SDK, June or July, (has Open GL Drivers in it)..

No more crashing! Bottom line.. he had all these tools on his machine.. didn't crash.. I didn't have them and did. Now I do and am not...

Please pass this on to devs.. it could help narrow down the problem.

Cheers.



*Update.. did finally crash on my machine but it was well over two hours instead of the usual few minutes.. But a random crash without exiting and re-entering after a TF is common anyways..

*Update (morning test) - upped the resolution from 1366x768 to 1680x1050 and crashed within 3 minutes. Makes me wonder if it is an accumulated memory problem combined with graphic/drivers/issue..

*Update: -reduced rez back to 1366x768, played for a half hour, left it running, went out, came back 2 hours later to find CoH nicely logged out without crashing. Re-entered the game and crashed after playing about 8 minutes.

The next step is to update the dev tools and test again.


 

Posted

Update: Installed PhysX SDK, Visual Studio 2010 and XNA. Was able to play for an hour and 10 minutes before crashing. After shutting down and restarting could play only a few minutes before crashing again. Seems once you crash, it happens faster. Time to move back the intel machine until this is solved, if I wanna get some uninterrupted play time in.


 

Posted

I seem to have solved it by wiping my entire hard drive and replacing Vista with Windows 7, still 32 bit.


 

Posted

Yep, we've done that and it was shortlived. Still crashed. Fast. 32 bit was no more crash free than 64. Let us know if the solution lasts..


 

Posted

If you've reinstalled, re-run your CoH Helper please.

Did you install the same version of drivers?

I've upgraded to the newest 270 drivers and have had only one or two random crash-outs since.



Clicking on the linked image above will take you off the City of Heroes site. However, the guides will be linked back here.

 

Posted

Yes, same drivers.

---System information gathered by CoH Helper version 0.2.0.2---

DxDiag gathered at April 20, 2011 15:48 (-07:00)
Operating System: Windows 7 Professional 32-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_rtm.101119-1850)
System Manufacturer: Alienware
System Model: M11x R2
BIOS: Default System BIOS
Central Processor: Intel(R) Core(TM) i7 CPU U 640 @ 1.20GHz (4 CPUs), ~1.2GHz
Memory: 8192MB
.Net Memory Report: 1249MB out of 1973MB available
Page File: 1951MB (1996MB currently in use)
C Drive: (SAMSUNG SSD PM810 2.5" 256GB ATA Device) 83931MB out of 99997MB (83%) free
D Drive: (SAMSUNG SSD PM810 2.5" 256GB ATA Device) 77991MB out of 129157MB (60%) free
Windows directory location: C:\Windows
DirectX: DirectX 11
DirectX Diag version: 6.01.7601.17514 (32-bit version)

Display Notes: No problems found.
Sound Notes: No problems found.
Input Notes: No problems found.

Monitor:
Monitor's Max Resolution: (blank)
Video Device Name: Intel(R) HD Graphics
Manufacturer / Chip: /
Video Memory:
Driver Version:
Driver Date: 1/1/0001 12:00:00 AM
Driver Language:

Sound Device Description: Speakers (High Definition Audio Device)
Driver File: HdAudio.sys
Driver Version: 6.01.7601.17514
Driver Date: 11/20/2010 2:29:03 PM


WMI Information
Motherboard Manufacturer: Alienware
Motherboard Model: (empty)
Motherboard Product: M11x R2
Motherboard Version: A03
BIOS Manufacturer: Alienware
BIOS Name: Default System BIOS
BIOS Version: ALWARE - 1
BIOS Release: 20100809000000.000000+000


Registry Information for Current User
Resolution: 1366x768
3D Resolution: 1366x768 (Not using renderscale)
Full Screen: Yes
Maximized: No
Screen Position: 0, 0
Refresh Rate: 0Hz
Vertical Sync Enabled: Yes


Physics Quality: Medium
Maximum Particles: 50000
Max Particle Fill? 10.000
Physics Card Enabled: No


Anti-aliasing: Off
Anisotropic Filtering: 4x
Texture LOD Bias: Smooth
Water Effects: Medium quality
Bloom: 1.000 (turned on)
Depth of Field Enabled: Yes
Desaturation Effects (Sepia) Enabled: Yes
Shader Detail: Medium?


World Texture Level: Very High
Character Texture Level: High
World Detail Level (Vis_Scale): 1.000
Entity Detail Level: 1.000
Shadows Enabled: No
Shadow Mode: Stencil shadows
Shadow Map Shader: Unknown (0)
Environmental Reflections: Disabled
Advanced Occlusion Settings: No
Ambient Occlusion: Off
Occlusion Strength: Off
Blur: Bilateral
Ambient Resolution: Performance


Gamma Correction: 1.000
Geometry Buffers (VBOs) Enabled: Yes
Suppression of FX When Camera Close Enabled: No
Close Suppression Range: 3.000
Show Advertisements: Yes

Audio Mode: Performance
3D Audio: No
FX Sound Volume: 1.000
Music Sound Volume: 0.600

Show Advanced Graphics Options: No
Overall Graphics Quality: 0.500
Reverse Mouse Buttons: No
Save Login Username: Yes
Transfer Rate: Unknown bytes/second
Current Game Version: 2010.201104142136.1
Installation Directory: C:\games\City of Heroes

Mod files in the Data directory
No modifications found


 

Posted

Quote:
Originally Posted by Warlocc View Post
The game is quickly turning unplayable.

At random times- in missions, loading screens, out in the world, the game just freezes. Complete lock up, with no error messages or warnings.

This is after a problem that required I do a repair on the game. The repair fixed the previous issue, but apparently created this one.
(Previous issue was a corrupt .pigg file)

The game's locked up, and if I click once anywhere on the screen, I get the not responding popup, everything goes gray, and then the game shuts down. This already cost me rewards from a BAF trial, which is very frustrating.



Windows Vista 32-bit
4 gigs RAM (I know 32-bit can't use it all, but it uses enough)
nVidia 9800 GT (1 gig)
AMD Athlon dual core, 3.0 GHz



HijackThis:

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 3:27:57 PM, on 4/11/2011
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v9.00 (9.00.8112.16421)
Boot mode: Normal

Running processes:
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Microsoft Security Client\msseces.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Steam\Steam.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\DllHost.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://google.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [Launch LgDeviceAgent] "C:\Program Files\Logitech\GamePanel Software\LgDevAgt.exe"
O4 - HKLM\..\Run: [MSC] "C:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey
O4 - HKLM\..\Run: [CheckPoint Cleanup] C:\Users\Warlocc\AppData\Local\Temp\cpes_clean_lau ncher.exe C:\Users\Warlocc\AppData\Local\Temp\cpes_clean.exe
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKCU\..\Run: [igndlm.exe] C:\Program Files\Download Manager\DLM.exe /windowsstart /startifwork
O4 - HKCU\..\Run: [Steam] "C:\Program Files\Steam\steam.exe" -silent
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - Startup: Xfire.lnk = C:\Program Files\Xfire\Xfire.exe
O8 - Extra context menu item: Send image to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm
O8 - Extra context menu item: Send page to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra button: @C:\Program Files\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1004 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: @C:\Program Files\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1003 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: @btrez.dll,-4015 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra 'Tools' menuitem: @btrez.dll,-12650 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O15 - Trusted Zone: http://dragonage.bioware.com
O15 - Trusted Zone: http://www.blackberryforums.com
O15 - Trusted Zone: *.cityofheroes.com
O15 - Trusted Zone: http://www.direct2drive.com
O15 - Trusted Zone: *.direct2drive.com
O15 - Trusted Zone: eastore.ea.com
O15 - Trusted Zone: *.ea.com
O15 - Trusted Zone: http://www.hauppauge.com
O15 - Trusted Zone: http://hauppauge.lightpath.net
O15 - Trusted Zone: *.live.com
O15 - Trusted Zone: http://www.nchsoftware.com
O15 - Trusted Zone: *.nvidia.com
O15 - Trusted Zone: http://www.scssoft.com
O15 - Trusted Zone: *.secondlife.com
O15 - Trusted Zone: chat.shattered-realms.com
O15 - Trusted Zone: *.trymedia.com
O15 - Trusted Zone: *.youtube.com
O16 - DPF: {140E4DF8-9E14-4A34-9577-C77561ED7883} (SysInfo Class) - http://content.systemrequirementslab...i_4.1.72.0.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/ge...nt/swflash.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{B64A4C41-8225-4730-9F8A-C5CA78CDC245}: NameServer = 8.8.8.8,8.8.4.4
O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dll
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe
O23 - Service: PnkBstrA - Unknown owner - C:\Windows\system32\PnkBstrA.exe
O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - CACE Technologies, Inc. - C:\Program Files\WinPcap\rpcapd.exe
O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files\Common Files\Steam\SteamService.exe
O23 - Service: NVIDIA Stereoscopic 3D Driver Service (Stereo Service) - NVIDIA Corporation - C:\Program Files\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe

--
End of file - 5949 bytes



CoH Helper

---System information gathered by CoH Helper version 0.2.0.2---

DxDiag gathered at April 11, 2011 15:38 (-04:00)
Operating System: Windows Vista™ Home Premium (6.0, Build 6002) Service Pack 2 (6002.vistasp2_gdr.101014-0432)
System Manufacturer: 113
System Model: 1
BIOS: Phoenix - AwardBIOS v6.00PG
Central Processor: AMD Athlon(tm) 64 X2 Dual Core Processor 6000+ (2 CPUs), ~3.0GHz
Memory: 3070MB
.Net Memory Report: 1120MB out of 3070MB available
Page File: 3559MB (2823MB currently in use)
C Drive: (Hitachi HDT721025SLA380 ATA Device) 54596MB out of 238472MB (22%) free
F Drive: (Seagate FreeAgentDesktop USB Device) 81371MB out of 305242MB (26%) free
D Drive: (TSSTcorp CD/DVDW TS-H652M ATA Device) zero-size drive
E Drive: (HL-DT-ST CD-RW GCE-8320B ATA Device) zero-size drive
Windows directory location: C:\Windows
DirectX: DirectX 11
DirectX Diag version: 7.00.6002.18107 (32-bit version)

Display Notes: No problems found.

No problems found.
Sound Notes: No problems found.

No problems found.

No problems found.
Input Notes: No problems found.

Monitor: Generic PnP Monitor
Monitor's Max Resolution: (blank)
Video Device Name: NVIDIA GeForce 9800 GT
Manufacturer / Chip: NVIDIA / GeForce 9800 GT
Video Memory: 2286 MB
Driver Version: 8.17.0012.6658
Driver Date: 1/7/2011 11:27:00 PM
Driver Language: English

Monitor: LG W2361(Digital)
Monitor's Max Resolution: (blank)
Video Device Name: NVIDIA GeForce 9800 GT
Manufacturer / Chip: NVIDIA / GeForce 9800 GT
Video Memory: 2286 MB
Driver Version: 8.17.0012.6658
Driver Date: 1/7/2011 11:27:00 PM
Driver Language: English

Sound Device Description: Speakers (High Definition Audio Device)
Driver File: HdAudio.sys
Driver Version: 6.00.6002.18005
Driver Date: 4/11/2009 12:43:02 AM

Sound Device Description: Speakers (2- USB PnP Sound Device)
Driver File: CM108.sys
Driver Version: 5.12.0008.1803
Driver Date: 6/28/2007 7:18:10 AM

Sound Device Description: Digital Output Device (SPDIF) (High Definition Audio Device)
Driver File: HdAudio.sys
Driver Version: 6.00.6002.18005
Driver Date: 4/11/2009 12:43:02 AM


WMI Information
Motherboard Manufacturer: EVGA
Motherboard Model: (empty)
Motherboard Product: 113-M2-E113
Motherboard Version: 1
BIOS Manufacturer: Phoenix Technologies, LTD
BIOS Name: Phoenix - AwardBIOS v6.00PG
BIOS Version: EVGA - 42302e31
BIOS Release: 20090115000000.000000+000


Registry Information for Current User
Resolution: 1920x1080
3D Resolution: 1920x1080 (Not using renderscale)
Full Screen: Yes
Maximized: No
Screen Position: 0, 0
Refresh Rate: 60Hz
Vertical Sync Enabled: Yes


Physics Quality: Medium
Maximum Particles: 50000
Max Particle Fill? 10.000
Physics Card Enabled: No


Anti-aliasing: 2x
Anisotropic Filtering: 4x
Texture LOD Bias: Smooth
Water Effects: Ultra quality
Bloom: 1.000 (turned on)
Depth of Field Enabled: Yes
Desaturation Effects (Sepia) Enabled: Yes
Shader Detail: High


World Texture Level: Very High
Character Texture Level: High
World Detail Level (Vis_Scale): 1.000
Entity Detail Level: 2.000
Shadows Enabled: No
Shadow Mode: Unknown (3)
Shadow Map Shader: High quality
Environmental Reflections: Ultra quality
Advanced Occlusion Settings: No
Ambient Occlusion: Quality
Occlusion Strength: Medium
Blur: Trilateral
Ambient Resolution: Quality


Gamma Correction: 1.000
Geometry Buffers (VBOs) Enabled: Yes
Suppression of FX When Camera Close Enabled: Yes
Close Suppression Range: 3.000
Show Advertisements: Yes

Audio Mode: Compatiblity
3D Audio: No
FX Sound Volume: 1.000
Music Sound Volume: 0.238

Show Advanced Graphics Options: Yes
Overall Graphics Quality: 0.500
Reverse Mouse Buttons: No
Save Login Username: Yes
Transfer Rate: Unknown bytes/second
Current Game Version: ?
Installation Directory: C:\program files\ncsoft\City of Heroes

Mod files in the Data directory
No modifications found
Yeah, about the crashes... I wont mention any names... (XX_XXXXXX) but I am still crashing everyday also. I was told by (XX_XXXXXX) that since the patch on 4/15 there should be "less" crashes (or something to that effect) And I have been crashing consistently once to twice a day. Given, the times that I have crashed has been on one of the new trials, its happened so many times that I know when I am going to crash.... and I make sure everyone in game knows it before it happens.

And I can even understand if it was just me on the trials, but it is not. Other people have been crashing also while either zoning into a mish or during the mish

There are still crashes in the game, the problem isnt fixed, and this issue needs to be resolved. And (XX_'s) stop telling me otherwise....


 

Posted

If you are getting client crashes (as opposed to LCTM), please send in the crash reports. This is the box that pops up, asking what you were doing at the time of the crash. I know many people assume those reports get sent to a black hole, but we do receive them and pull useful information from them.


 

Posted

Quote:
Originally Posted by Arbiter Oates View Post
If you are getting client crashes (as opposed to LCTM), please send in the crash reports. This is the box that pops up, asking what you were doing at the time of the crash. I know many people assume those reports get sent to a black hole, but we do receive them and pull useful information from them.
That's the thing though A_O. Sometimes it crashes out and simply doesn't give that box at all. Just *FREEZE*BLACKSCREEN*FREEZE*DESKTOP* and that's it.



Clicking on the linked image above will take you off the City of Heroes site. However, the guides will be linked back here.

 

Posted

No crash boxes.. just game freeze. Little blue circle of neverendingness, Alt F4 is the only way out.

The smart thing.. though painful, given the seriousness of the issue, would be to roll back to i19 and release in smaller increments, slowly building back up to i20. Proper more painstaking testing, taking into account the multitude of data reported by the players.


 

Posted

Quote:
Originally Posted by Arbiter Oates View Post
If you are getting client crashes (as opposed to LCTM), please send in the crash reports. This is the box that pops up, asking what you were doing at the time of the crash. I know many people assume those reports get sent to a black hole, but we do receive them and pull useful information from them.
Sometimes it crashes instantly and silently to the desktop. Fairly fast to get back in. Still hammers your participation in trials though.


Still here, even after all this time!


 

Posted

Quote:
Originally Posted by Arbiter Oates View Post
If you are getting client crashes (as opposed to LCTM), please send in the crash reports. This is the box that pops up, asking what you were doing at the time of the crash. I know many people assume those reports get sent to a black hole, but we do receive them and pull useful information from them.
I have crashed three times since I20 dropped, all three while on a BAF.

The first time, City just disappeared. It removed itself from memory (my memory usage tracker instantly jumped up as soon as City disappeared), it removed itself from processes list, it just disappeared. Restarting didn't have any issues.

The second time, City froze, unfroze, froze, unfroze, froze, then shut down with the WINDOWS error message (not the customized City error message). Restarting City required a repair process, but otherwise fine.

The third time, City completely froze, froze my entire computer, and I had to hard-reboot the computer. Restarting City required using the repair function multiple times before City would allow me re-entry.

None of these crashes allowed me to send in crash reports. I'm sure there are plenty of people in the same or similar boat. You aren't going to get those reports from us even if you ask, because we don't get that window for whatever reason. (The hard-restart, I understand. But I don't know why City "just disappeared", and I don't know why I got the Windows error report and not the City error report with the second crash.)


Paragon Wiki: http://www.paragonwiki.com
City Info Terminal: http://cit.cohtitan.com
Mids Hero Designer: http://www.cohplanner.com
Quote:
Originally Posted by Dispari View Post
I don't know why Dink thinks she's not as sexy as Jay was. In 5 posts she's already upstaged his entire career.

 

Posted

Thing about those crash reports - I seem to recall we were once asked to email them in (they form a zip file in the CoH file) to SuperMartin IF we got the pop up (something like pop up results from the auto-report also failing? Was a long time ago).

Is this still necessary? (I figure SuperMartin isn't in paragon studios since it has been forever sense I last saw him post.)


Orc&Pie No.53230 There is an orc, and somehow, he got a pie. And you are hungry.
www.repeat-offenders.net

Negaduck: I see you found the crumb. I knew you'd never notice the huge flag.

 

Posted

Quote:
Originally Posted by Arbiter Oates View Post
If you are getting client crashes (as opposed to LCTM), please send in the crash reports. This is the box that pops up, asking what you were doing at the time of the crash. I know many people assume those reports get sent to a black hole, but we do receive them and pull useful information from them.
I get no pop up box. Either the game freezes entirely or back into Windows Desktop as if the game just ceased to be.


The plastic tips at the end of shoelaces are called aglets. Their true purpose is sinister.
--The Question, JLU

 

Posted

When I do crash I get the "{Application name} has stopped responding" with the green pulsing bar and a cancel button. However I can see it, or any other window, because the frozen image of the game is allways over top of it, and nothing I do will bring it to front of the 3d render of the game. I just end up clicking around about the middle of the screen till I find the cancel button.


V-Tronix - Angry Angels
V-Tron Elec/EM - V-Tron X EM/EA

To Build a Better Hero #53098 [Newly edited and looking for Feedback] - Renegade Robots: V-Tron's Task Force # - A Summer Song and A Winters Tail #104106

 

Posted

Hey Krucifear, I had a similar issue with CoH a while back. I suddenly started having crashes with similar symtoms as yours. Did a complet reinstall of windows and everything with the same results. In the end I found that 1 of my 4 sticks of Ram ( 4 x 2 totaling 8 GB) was sorta bad. by sorta I mean it didn't allways have issues. running a memtest for almsot 24 hours and no bad blocks.

Things I ended up checking before then was, under voltage from my PSU to both the CPU and GPU, and Replacing the GPU. The final fix didn't come till I removed all but one stick of ram and tried playing the game for a while and repeating the process for each stick.

hate to say it but you may be looking at a hardware issue that just coincedently cropped up when i20 was released.


V-Tronix - Angry Angels
V-Tron Elec/EM - V-Tron X EM/EA

To Build a Better Hero #53098 [Newly edited and looking for Feedback] - Renegade Robots: V-Tron's Task Force # - A Summer Song and A Winters Tail #104106

 

Posted

I have been getting a lot of crashes lately also from this game and its getting really frustrating. at first i thought it was cause i was doing incarnate trials but it also happens during regular missions. ive never gotten so many crashes before these latest updates. its really making me reconsider renewing my account


 

Posted

Quote:
Originally Posted by Derangedpolygot View Post
I get no pop up box. Either the game freezes entirely or back into Windows Desktop as if the game just ceased to be.
This. For the past few issues, I've rarely gotten to see the reporter box after
a crash, no matter what type it appears to be.

I used to get it after every single one. It seems like whenever the crash
handling changed to do occassional things like giving the the(pointless) option
to "keep playing", was when it all but stopped ever giving me the option to
report.

Though the last patch has seen me crashing much much less often, so something
must've got fixed OK at least.


 

Posted

During the BAF trial I crash every single time I am on the path north of the tennis courts during the prisoner escape - if I am south I have no problems.

Yesterday I was on a Lambda trial with a player who crashed every single time they went into the door where the Security guard is.

Last night I spent 30 minutes waiting for a BAF to be formed only to not get the prompt to join it once it was set I wasn't even aware the leader at the time had even started it until the other 23 players disappeared leaving me stood in pocket D

Does anyone else have CONSISTANT crashes at the same place in a mission/trial?


@kisana

 

Posted

Quote:
Originally Posted by V-Tron View Post
Hey Krucifear, I had a similar issue with CoH a while back. I suddenly started having crashes with similar symtoms as yours. Did a complet reinstall of windows and everything with the same results. In the end I found that 1 of my 4 sticks of Ram ( 4 x 2 totaling 8 GB) was sorta bad. by sorta I mean it didn't allways have issues. running a memtest for almsot 24 hours and no bad blocks.

Things I ended up checking before then was, under voltage from my PSU to both the CPU and GPU, and Replacing the GPU. The final fix didn't come till I removed all but one stick of ram and tried playing the game for a while and repeating the process for each stick.

hate to say it but you may be looking at a hardware issue that just coincedently cropped up when i20 was released.
This is a brand new custom Alienware laptop. Also, given the timing and amount of people this issue is happening with I highly doubt it.


*Also the only time I have problems are with CoH. There are no problems during Dragon Age Two or when I record 100's of GIGs of videos for example.

Only CoH.. and only since i20. Before this I was playing 52 hours a week of CoH and on this machine. (Alienware) Now to get any uncrashy play time I have to borrow my husbands intel Mac Pro. :P